I lost the parts from my initial purchase of a monitor arm for attaching it to the desk via a drilled hole. I contacted their support and they were kind enough to provide me with the replacement parts... Toon meer
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
I bought one of Invision's monitor arm for two monitors that was missing a clamp, from a neighbor who promised to give it to me later. He never did. So, I reached out to Invision and even though my m... Toon meer
This TV wall bracket is superb. Low profile when retracted, very well engineered and sturdy when expanded, fixings supplied give a very secure hold to the wall, and to the rear of the TV. It’s a two m... Toon meer
Bedrijf heeft geantwoord
Very prompt and helpful service. I was provided with free parts despite my purchase being several years ago. Highly impressed with the customer service
Bedrijfsgegevens
Geschreven door het bedrijf
At Invision our philosophy is very simple – Expertly engineered products alongside world class customer support. Every mount, monitor arm and TV stand is put through its paces by our excellent product development team and tested extensively until it hits our store. Our products are made for strength, durability and style and our excellent product reviews mean that you can be safe in the knowledge that your screen is in safe hands with Invision.
Contactgegevens
3rd Floor, Falcon Mill, Handel St, BL1 8BL, Bolton, Verenigd Koninkrijk
- 03337727728
- help@invisiontechnology.co.uk
- invisiontechnology.co.uk
EXCELLENT service!
EXCELLENT service!
I broke a plastic part on my monitor arm (my fault) and contacted Invision to see if they could sell me a spare.
They got back to me really quickly to tell me that they don't sell parts, but would see if they could find one.
Next day, I got a message to say they'd got one and would send it free-of-charge and it arrived today as promised.
The monitor arm is great, but the customer service is superb - Thanks!
5 maart 2024
Review zonder uitnodiging
Great Staff Advice & Great Products
Anne from Customer Care is amazing in her advice - she really does know her (Tv Bracket) onions! I had a fairly complicated tv frame issue with a big heavy non-VESA Sony Bravia. She advised which two Invision products to buy but also pointed the way for buying a small 3rd party bracket conversion kit. I installed the whole lot ands everything worked beautifully. Thank you Anne and Invision for the quality of your products.
28 februari 2024
Review zonder uitnodiging
Brief Encounter
Although my enquiry was of a minor nature, Lorna proved a very good ambassador for the company in providing exceptionally helpful service.
29 februari 2024
Review zonder uitnodiging
Invision helped me out with some parts…
Invision helped me out with some parts for a product I purchased 5 years ago for nothing!
Lorna was very kind and helpful.
Other companies could learn a lot from these guys!
1 maart 2024
Review zonder uitnodiging
Very responsive and helpful
20 februari 2024
Review zonder uitnodiging
Excellent customer support.
8 februari 2024
Review zonder uitnodiging
Great piece of kit
Great piece of kit. Just the job. I solved some real problems with our tv. Thanks
1 maart 2024
Review zonder uitnodiging
Invision HDTV-L Swivel TV Wall Bracket - 26-60" TVs
Located the TV bracket online, ordered from Invision with no difficulties, arrived next day.
This is a well made product and is simple enough to assemble and attach to the TV and wall. I did have to play around a bit with attaching the extension plates, the instructions could have been a little clearer, however it was soon resolved.
Would definitely recommend as the quality is great, the price is very competitive and delivery could not be better.
13 februari 2024
Speed of posting
Speed of posting
Value for money
Exceptional service by staff in clarification
Of my needs
8 februari 2024
Exceptional customer service
Exceptional customer service. I had a bit of a problem with one of the desk clamps for my dual monitor arm which basically rendered the whole unusable so desperately needed a replacement clamp. Anne went above and beyond with helping me get the parts I needed.
23 januari 2024
Review zonder uitnodiging
Absolute excellent service
We bought 2 tv brackets about six years ago and we bought a new tv this year. The old base plate for the bracket did not fit on the new tv. I contacted invision to see if they could help me but I was not very hopeful but they came back to me within a day. A week later I received the new baseplate that fits my new tv completely for free. Excellent service!
24 januari 2024
Review zonder uitnodiging
Excellent team and brilliant product
7 februari 2024
Review zonder uitnodiging
Amazing products and customer support
Got the product on Amazon and it's great! Totally game changer for desk organization. Had a problem with the Dual Monitor Arm almost 3 years after buying it, and the customer support was awesome. Sent me a new one and treated me very good. 100% recommended!
1 februari 2024
Review zonder uitnodiging
The product design is perfect for our…
The product design is perfect for our need. I was pleased with the quality, it seems sturdy and durable.
The assembly was mostly straight forward, though I think could have been made simpler with some extra nuts (i used my own to secure a tray).
4 januari 2024
Review zonder uitnodiging
Antwoord van Invision Technology
Good Morning, Thanks so much for your review of our Invision product and I can see that you purchased out GT1200 mobile TV stand. All of our products come complete with the relevant parts required to assemble them and in the case of the GT1200, this includes all parts to attach the shelf to the stand. So that we are able to report this to the relevant department, could you please let us know which parts were missing from the fitting kit or what issue caused you not to be able to fit the shelf then we can get this investigated?
Thanks again for your comments and we look forward to hearing from you soon.
Kind regards, Anne - Invision Customer Care.
When I reached out about the issue I…
When I reached out about the issue I was facing with my Invision monitor arm, it was immediately resolved by Victoria by sending a replacement and since then it's been working like a charm.
24 december 2023
Review zonder uitnodiging
Sturdy monitor arm and excellent customer service
I bought an MX200 monitor arm to fit a 2nd monitor to my laptop desk. The arm is very sturdy and easy to fit, allowing easy adjustment of position for comfortable viewing.
I also ordered a NV100 Adapter Kit to fit a lightweight portable monitor, not realising the monitor was too thin to fix securely.
I raised a query with Invision's customer service who replied promptly. A simple and neat solution was found using some small M4 plastic-headed thumb screws. Invision offered compensation to cover the expense, but this was declined as the cost was minimal and I'd probably over-complicated the task.
I'm very happy with my purchase and reassured by Invision's excellent UK-based customer service.
15 januari 2024
Review zonder uitnodiging
Excellent customer service
Excellent customer service, they were very helpful ensuring I got the best product to suit my monitor. Aftersales customer service was also top notch. Highly recommended.
26 januari 2024
Review zonder uitnodiging
Superb aftersales attention.
12 januari 2024
Review zonder uitnodiging
Fantastic customer service.
I love the monitor mounts I bought several years ago but lost a part in my recent move. The Invision customer team quickly helped me identify the part and sent it to me at my new home. Everything was handle via email. Fantastic experince.
19 december 2023
Review zonder uitnodiging
Amazing customer service and fact…
Amazing customer service and fact dispatch
24 december 2023
Review zonder uitnodiging
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Bedrijven kunnen reviews verzamelen via geautomatiseerde uitnodigingen. Deze reviews worden als geverifieerd bestempeld, omdat het evident is dat ze op echte ervaringen gebaseerd zijn.
Lees meer over geverifieerde reviews.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.