IOLLA Reviews 2.033

TrustScore 5 uit 5

4,9

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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

Walked past the Richmond store on a stroll, popped in for a look, and ended up with tapas, prosecco (sourced from a Spanish restaurant nearby) and a pair of polarised sunglasses I genuinely love.... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Company got broken glasses repaired and back to me quickly even though it was Easter weekend. Good customer service. My only problem with Iolla is that they give students a discount but pensioners a... Toon meer

Beoordeeld met 5 van de 5 sterren

My wife discovered Iolla in Richmond recently so next time we were visiting Richmond we called in. Merlin was Friendly & helped my wife find a frame that suited & fitted her. We ordered varifocals... Toon meer

Beoordeeld met 5 van de 5 sterren

Visited the store in Richmond to kill time whilst waiting for lunch on Easter Sunday. Left having ordered a pair of high refractive index glasses at a fraction of the price I thought they were goin... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Brillengroothandelaar
  2. Zonnebrillenwinkel

Geschreven door het bedrijf

IOLLA is a Scottish brand with a mission to change the way people buy eyewear. We set out to build the best eyewear shopping experience we could, and we made it the core of what we do. By cutting out unnecessary costs, designing glasses in-house and partnering straight with the factories we are able to provide higher-quality, better-looking eyewear at a fraction of the current price.


Contactgegevens


4,9

Uitstekend

TrustScore 5 uit 5

2K reviews

5 sterren
4 sterren
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Heeft 100% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 24 uur

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Beoordeeld met 5 van de 5 sterren

Fabulous styles

Fabulous styles at a price you understand. The service is personal and honest, the friendly and informative team offer advice you can trust.

27 maart 2026
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Antwoord van IOLLA

Hey Louise, thanks for taking the time to leave us this great review! We’re so glad you are loving what we are doing here at IOLLA. We hope to see you again soon!

Beoordeeld met 5 van de 5 sterren

Unusual choice of frames

Unusual choice of frames. Friendly ,knowledgeable staff, without a hard sell approach

27 maart 2026
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Antwoord van IOLLA

Hey Laura, thanks for leaving us this 5 star review! We hope to see you again soon.

Beoordeeld met 5 van de 5 sterren

Great products. Outstanding staff.

Iolla is a great business. They have affordable, stylish glasses and sunglasses and a very quick delivery service. What makes them 5 stars however is the friendly, enthused and capable staff. Outstanding.

20 september 2025
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Antwoord van IOLLA

Hey, thanks for taking the time to leave us this great review! We’re so glad you are loving what we are doing here at IOLLA. We hope to see you again soon!

Beoordeeld met 5 van de 5 sterren

Such a straightforward process

Such a straightforward process. Visiting Glasgow. Popped in and was given attention straight away to explain how it worked. Given space and time to look around at all the fab choice of glasses. Chose frames and again taken care of so well. Have sunglasses to go with some of the frames. Little fold up ones.
Big thanks to Iolla staff. I love my glasses and I will return

27 maart 2026
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Antwoord van IOLLA

Hey Eileen, thanks for this lovely review! We’re so glad you have had a great experience with us. Hopefully we will see you again soon!

Beoordeeld met 5 van de 5 sterren

Great service

Great service, and quick turnaround

23 maart 2026
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Antwoord van IOLLA

Hey Trine, thanks for leaving us this 5 star review! We hope to see you again soon.

Beoordeeld met 5 van de 5 sterren

Worth the milage

Travelled from Oxford to Richmond to visit the new store. Wasn't disappointed, a beautiful store with exceptional customer service. So many frames to pick from. Decided to purchase 2 pairs. Arrived in store within a couple of weeks. Very happy with my purchase.

27 maart 2026
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Antwoord van IOLLA

Hey Abi, thanks for taking the time to leave us this great review! We’re so glad you are loving what we are doing here at IOLLA. We hope to see you again soon!

Beoordeeld met 5 van de 5 sterren

Lovely fit and style

Lovely fit and style. Glasses arrived on time and in a compact box same shape as the glasses case. I'm really happy with the way they sit and the prescription is perfect.

26 maart 2026
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Antwoord van IOLLA

Hey Jordan, thanks for taking the time to leave this review! It’s great to hear how much you are loving your new IOLLA glasses. We look forward to seeing you back again soon.

Beoordeeld met 5 van de 5 sterren

Staff were so friendly & knowledgeable

Staff were so friendly, knowledgeable and helpful. Great selection of glasses, and varifocal lenses. Used home delivery service which was convenient and on time. Glasses were perfect with no adjustments necessary.

26 maart 2026
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Antwoord van IOLLA

Hey Alison, thanks for this lovely review! We’re so glad you have had a great experience with us. Hopefully we will see you again soon!

Beoordeeld met 5 van de 5 sterren

Lots of choice to suit all.

It couldn't be easier choosing a pair of glasses. I needed new readers with clip on sunglasses.
Lots of choice to suit all.
Glasses were delivered to my house well packaged a week later.
Great service all round.

26 maart 2026
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Antwoord van IOLLA

We’re delighted to hear you had a great IOLLA experience Elaine! Thanks for taking the time to write us this lovely review. We hope to see you again soon.

Beoordeeld met 5 van de 5 sterren

Great service & product very efficient…

Great service & product very efficient and easy to order online highly recommended.

26 maart 2026
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Antwoord van IOLLA

Hey Raman, thanks for taking the time to leave us this review! We’re so glad you are loving what we are doing here at IOLLA. We hope to see you again soon!

Beoordeeld met 5 van de 5 sterren

Quick and friendly service

Quick and friendly service. In and out in no time!

26 maart 2026
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Antwoord van IOLLA

Hey Stephanie, thanks for leaving us this 5 star review! We hope to see you again soon.

Beoordeeld met 5 van de 5 sterren

Good style and great pricing

The staff are charming. They have excellent design, without all the bells and whistles but still sharp enough! Customers of any age would find a shape, material and colour to suit. They are extremely well priced and for those of us who came to wearing spectacles very late in life, this is a bonus.

26 maart 2026
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Antwoord van IOLLA

Hey Julia, thanks for taking the time to leave us this great review! We’re so glad you are loving what we are doing here at IOLLA. We hope to see you again soon!

Beoordeeld met 5 van de 5 sterren

Seamless Service - Great Price - Stylish Quality Frames

Stopped by the St James Quarter store in Edinburgh as was passing by. Laura was an absolute star and helped me organise the fitting and ordering of my first pair of specs.

Wanted to pay by Klarna so was provided details for the customer service team in order to arrange. Glasses ordered via phone and delivered well within the specified timescales.

Varifocals doing the job so far and look great as an added bonus.

Inclusive pricing and selection of styles made my decision to shop with Iolla an easy one.

21 februari 2026
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Antwoord van IOLLA

Hey Graham, thanks for this lovely review! We’re so glad you have had a great experience with us. I’ll be sure to pass your kind words onto our showroom team, I know they’ll be delighted. Hopefully we will see you again soon!

Beoordeeld met 5 van de 5 sterren

Friendly staff

Friendly, helpful staff. Fixed my glasses quickly.

26 maart 2026
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Antwoord van IOLLA

We’re delighted to hear you had a great IOLLA experience Linda! Thanks for taking the time to write us this review. We hope to see you again soon.

Beoordeeld met 5 van de 5 sterren

Picked up a new set of RAE frames

Lost my old pair of glasses and came into get a new set, staff were very helpful with frames and what style might suit me

Went with the clear RAE frames and fell in love instantly!

19 augustus 2025
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Antwoord van IOLLA

Hey Craig, thanks for taking the time to leave this review! It’s great to hear how much you are loving your new IOLLA glasses. We look forward to seeing you back again soon.

Beoordeeld met 5 van de 5 sterren

Really helpful staff

Really helpful staff, lovely choice of frames and a great price! What’s not to love!

25 maart 2026
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Antwoord van IOLLA

We’re delighted to hear you had a great IOLLA experience Jean! Thanks for taking the time to write us this review. We hope to see you again soon.

Beoordeeld met 5 van de 5 sterren

Helpful and knowledgeable staff

Helpful and knowledgeable staff, quick service and great value for money

25 maart 2026
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Antwoord van IOLLA

We’re delighted to hear you had a great IOLLA experience Gail! Thanks for taking the time to write us this review. We hope to see you again soon.

Beoordeeld met 5 van de 5 sterren

Brilliant costumer service

Brilliant costumer service. The team is highly professional and helpful.

25 maart 2026
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Antwoord van IOLLA

Hey Sonja, thanks for this review! We’re so glad you have had a great experience with us. Hopefully we will see you again soon!

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