Walked past the Richmond store on a stroll, popped in for a look, and ended up with tapas, prosecco (sourced from a Spanish restaurant nearby) and a pair of polarised sunglasses I genuinely love.... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Company got broken glasses repaired and back to me quickly even though it was Easter weekend. Good customer service. My only problem with Iolla is that they give students a discount but pensioners a... Toon meer
Bedrijf heeft geantwoord
My wife discovered Iolla in Richmond recently so next time we were visiting Richmond we called in. Merlin was Friendly & helped my wife find a frame that suited & fitted her. We ordered varifocals... Toon meer
Bedrijf heeft geantwoord
Loved the fact that when I entered the store staff approached me to acknowledge I was there then left me to browse, no hassle/sales chat. Amazing selection to choose from and crystal clear pricing sys... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
IOLLA is a Scottish brand with a mission to change the way people buy eyewear. We set out to build the best eyewear shopping experience we could, and we made it the core of what we do. By cutting out unnecessary costs, designing glasses in-house and partnering straight with the factories we are able to provide higher-quality, better-looking eyewear at a fraction of the current price.
Contactgegevens
Glasgow, Verenigd Koninkrijk
- 0141 334 9044
- help@iolla.com
- iolla.com
4,9
Uitstekend
2K reviews
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Amazing
Amazing! Friendly staff, variety in frames, no pressure to buy! And when you do buy, the process is easy and they arrive so quickly - also the price is incredible. I managed to get a pair of prescription glasses and sunglasses for less than what I was quoted for one pair at a high street opticians.
11 maart 2026
Antwoord van IOLLA
Hey Lauren, thanks for taking the time to leave us this great review! We’re so glad you are loving what we are doing here at IOLLA. We hope to see you again soon!
Thank you.
I have been a customer from the off and have always thought the product, the service and the price point was spot on.
As a family IOLLA is our first choice.
11 maart 2026
Antwoord van IOLLA
Thanks for taking the time to leave us this great review! We’re blown away by your kind words Fraser! We’re so glad you are loving what we are doing here at IOLLA and you and the family keep coming back time and time again, we really appreciate it. We look forward to seeing you all again soon!
Great range and great service
10 maart 2026
Antwoord van IOLLA
Hey Kim, thanks for leaving us this 5 star review! We hope to see you again soon.
Great and helpful lovely staff member…
Great and helpful lovely staff member called Jean. My 4th pair of glasses bought in the Edinburgh store and never disappointed by selection and quality ☺️
4 maart 2026
Antwoord van IOLLA
Hey Sonya, thanks for this lovely review! We’re so glad you have had a great experience with us and I will be sure to pass on your kind comments to Jean. Hopefully we will see you again soon!
Great price and product
Great price and product, I have very high prescription so the lens thinning for no extra cost is a much appreciated feature of your service. Great range of styles/products
10 maart 2026
Antwoord van IOLLA
We’re delighted to hear you had a great IOLLA experience Helen! Thanks for taking the time to write us this review. We hope to see you again soon.
Pleased with my purchase
The staff were friendly and helpful and there was a good range of styles to choose from. The ones I chose are comfortable and I'm very pleased with them. The time taken for them to be ready once ordered was as advised at the time of ordering.
18 februari 2026
Review zonder uitnodiging
Antwoord van IOLLA
Hey, thanks for taking the time to leave us this great review! We’re so glad you are loving what we are doing here at IOLLA. We hope to see you again soon!
Jo shop manager
Bruntsfield shop manager Jo, very helpful and spent time discussing if frames suited.
The only criticism I would have is no eye test available in store, this may cause a problem getting a prescription from a rival optician.
9 maart 2026
Antwoord van IOLLA
Hey Irene, thanks so much for your lovely review! We’re delighted to hear that Jo took the time to help you find the right frames, we’ll be sure to pass on your kind words 😊
We appreciate your feedback about eye tests. As an eye-wear retailer, we don’t currently offer eye examinations, but you’re always welcome to bring in a prescription from any optician and we’ll be happy to help you choose the perfect frames.
We hope to see you again soon!
Fantastic selection, service and price.
The selection of products was excellent and the sales agent was extremely helpful with suggestions and advice. Made the process really easy
4 maart 2026
Antwoord van IOLLA
Hey Barrie, thanks for this review! We’re so glad you have had a great experience with us. Hopefully we will see you again soon!
Fantastic service with a smile
Fantastic service with a smile. Very professional but also takes the time to be polite and friendly. Highly recommend
9 maart 2026
Antwoord van IOLLA
We’re delighted to hear you had a great IOLLA experience Philip! Thanks for taking the time to write us this lovely review. We hope to see you again soon.
Super friendly/knowledgable staff
Super friendly staff who were a great help in choosing new glasses that really suit my face.
9 maart 2026
Antwoord van IOLLA
Hey Alison, thanks for this review! We’re so glad you have had a great experience with us. Hopefully we will see you again soon!
Antwoord van IOLLA
We’re delighted to hear you had a great IOLLA experience Marie! Thanks for taking the time to write us this review. We hope to see you again soon.
Antwoord van IOLLA
Hey Wendi, thanks for taking the time to leave us this review! We’re so glad you are loving what we are doing here at IOLLA. We hope to see you again soon!
Antwoord van IOLLA
Wow, this is so fantastic to hear Ronnie! I’ll be sure to pass your kind words onto our showroom team, I know they’ll be delighted.
Reading glasses
Myself and my husband we use iolla long time for now and satisfaction of Scottish company is the key that’s why we used them
8 maart 2026
Antwoord van IOLLA
Hey Paulina, thanks for taking the time to leave us this great review! We’re so glad you are loving what we are doing here at IOLLA. We hope to see you again soon!
Refreshing
Iolla always are attentive when I go into the store and not overwhelmingly so. I had freedom to browse and try on glasses without being aggressively sold any products. This is my second pair and the experience from browsing to collecting was great. The staff are always so friendly and helpful.
23 januari 2026
Antwoord van IOLLA
We’re delighted to hear you had a great IOLLA experience Heather! Thanks for taking the time to write us this lovely review. We hope to see you again soon.
very impressed with the range and…
very impressed with the range and service
4 maart 2026
Review zonder uitnodiging
Antwoord van IOLLA
Hey, thanks for this lovely review! We’re so glad you have had a great experience with us. Hopefully we will see you again soon!
Antwoord van IOLLA
Hey, thanks for taking the time to leave us this great review! We’re so glad you are loving what we are doing here at IOLLA. We hope to see you again soon!
so stylish and reasonably priced
so stylish and reasonably priced. Love that you have a shop where you can try on
3 maart 2026
Antwoord van IOLLA
Hey Alison, thanks for taking the time to leave us this review! We’re so glad you are loving what we are doing here at IOLLA. We hope to see you again soon!
Great experience
The experience within the shop, and then with the customer service line when I needed a delivery re-directed were both personable and professional. The value of the product is brilliant, and I am pleased they are a UK based company.
5 maart 2026
Antwoord van IOLLA
We’re delighted to hear you had a great IOLLA experience Laura! Thanks for taking the time to write us this lovely review. We hope to see you again soon.
Relaxed In-Store Experience
The experience in store was relaxed and casual which I really appreciate and prefer. I was able to try on multiple frames until I found the best fit for me, and then the assistant was very helpful in further guidance and customising measures. Will definitely buy from them again.
28 februari 2026
Antwoord van IOLLA
We’re delighted to hear you had a great IOLLA experience Andrew! Thanks for taking the time to write us this lovely review. We hope to see you again soon.
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