iWofly Reviews 166

I booked a flight on July 28, 2025 through Iwofly.com. I received a confirmation number but never got a valid ticket. I tried contacting them several times — by email and phone — and got no response. Their support is completely unreachable.

This company is running a scam. I had to dispute the charge with my credit card.
Do not trust this site — they appear legitimate but will take your money and vanish.

Your reply is typical. If you have no records, how would you be trying to get a hold of me??? Scam!

Again, no you did not! You’re an offshore company that has so many bad reviews…all saying the same as myself.
A high proportion of negative Trustpilot reviews detail severe issues, including:
• Bookings not recognized by airlines
• No valid tickets issued
• Changed flight times without notice
• Refunds not processed

This was my first time booking with iWofly and my experience was a good one. The booking site is clear and easy. Their customer service is great. My return trip was cancelled and they were able to secure me another flight as promised.
Will definitely be booking with iWofly in the future.

There was an issue with the flight that I booked on the web page and once they find it out, they immediately contacted me with the solution. Once I confirmed the acceptance of the new proposal, I received my new tickets. I appreciate their fast response and follow up on this issue that airline responsibility.

I had a problem with receiving my booking confirmation but iWofly support was great.

I had a great experience with the customer service team. They responded to my request very quickly and handled everything in a professional and helpful manner. The communication was clear and timely, and they followed up with updates without me having to ask. I'm very satisfied with the support I received — truly excellent service!

The offer of checked baggage was a misleading or even fake when I compared the terms with the basic service from CathayPacific.

The offer of seat choice was not stated clearly that it was for service fees for manual selection. Anyway, this fee was refunded after complaint.

My experience with iWofly was really good. The response from the team is very prompt and helpful. This was my first time to deal with iWofly and very satisfied with their service.
Thanks!

I travel at least 3-5 times a year between usa and cairo. I have never had the convince, support, and price I had here. Thank you so much. I wish I knew you earlier

They provide Good customer service.. i'm very appreciate there kindly service..

They’re trustworthy. Had a delay in getting my ticket but they pulled through and were fairly responsive and proactive in making sure it was delivered to me. Their tech could be improved for sure, but the human element behind the website is good and gets the job done.

I had to change my flight date and emailed them. They replied fast and sorted it out quickly.. I'll be using this site again for sure..

The website works well and booking a flight was fast. I needed a ticket to visit my brother in the US, and their price was the best I found.

I was a bit nervous after reading some comments, but my booking went without a hitch. The ticket wasn't instant, but it arrived quickly enough, and I had no issues at the airport check-in.

I'm happy I could grab a last-minute flight back to Singapore without any hassle! The site had one hiccup showing an error, but overall it went smoothly and wasn't as expensive as I feared.

The price shown was exactly what I paid, no surprise charges, and the booking confirmation came fast. Could do with fewer pop-ups during booking though.

The prices were lower than other places and the site's easy to use. They didn't answer my call right away, but they did ring me back later. Seeing all my trip details before paying helped ensure everything was right.

Iwofly is a company that protects fraudsters at the expense of real customers. My credit card was stolen and used to make unauthorized purchases on their platform, and instead of taking responsibility, Iwofly completely refused to help.

Under global financial regulations such as the Payment Services Directive (PSD2) in the EU and the Fair Credit Billing Act (FCBA) in the US, merchants are legally required to address and assist in fraudulent payment disputes. Specifically:

Merchants must cooperate with fraud victims to investigate and resolve unauthorized transactions.

A business cannot keep funds from fraudulent transactions, as this constitutes financial misconduct.

If a victim reports fraud before services are used, the company must work with financial institutions to cancel or refund the transactions.

Despite these legal requirements, Iwofly refused to stop the payments or refund my stolen money, showing a complete lack of responsibility. Instead, they told me it was “not their problem” and advised me to contact my bank.

A legitimate company would assist victims and take action to prevent fraud, but Iwofly has made it clear that they are complicit in these fraudulent activities. By refusing to cancel fraudulent bookings, they are effectively supporting criminals and leaving victims helpless.

This is not just unethical; this is a business model that benefits from crime. They knowingly process and keep money from fraudulent transactions, making them a perfect ally for thieves and scammers.

I will be reporting Iwofly to consumer protection authorities, financial regulators, and law enforcement agencies. I will also make sure their fraudulent-friendly policies are exposed on every review platform.

If you care about security, ethical business practices, and your own financial safety, DO NOT use Iwofly. They do not protect customers; they protect fraudsters.

My credit card was used without my consent on this website. Had a minimalistic support. I've sent them the last operation's bank details (less then 9 hours) and they didn't even bother put a hold on the ticket...Shame

AVOID iwofly. Looks like it’s a scam company.I have been trying to get in touch to change my flight details or get a refund but the email address bounced back to me. There are no clear contact details

I hope you guys contact me after checking this review. I have been trying to reach you guys for a few hours and I could not get any news. Your email address is so weird because it is showing me that there was a failure sending you an email while you guys said that we can contact you anytime!!!!!!!!!!!!!!!!!!!!