Hi, I tried to contact the customer service via email, since I need to amend the passenger's information, but I received no reply. I also tried calling the international numbers provided, but in vain.... Toon meer
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Lees wat reviewers zeggen
I have completely messed up my booking, my fault. But Sky-tours support team has been helpful beyond anything I have expected with fast replies and by correcting everything in the system so we can hav... Toon meer
Bedrijf heeft geantwoord
I almost got a heartattack, because I saw all these negative reviews AFTER I paid for my tickets. BUT since my tickets are actually issued in like 15 mins, I feel I have to write this review down cus... Toon meer
Bedrijf heeft geantwoord
Reviews all mentioned that its a scam. Despite their lack of promptness, dont worry too much. Spend more time worrying about your holiday itinerary. To put your worries at ease, you may want to go to... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
HELLO! We are iWofly, an online flight booking site for travel enthusiasts, value seekers and destination hunters! With a team full of professional, playful and passionate practitioners, we are constantly perfecting our technologies and methods to make your online booking experience easier and faster. No matter your next destination is under the Arctic Sky or above the Tasman Sea, we are thrilled to be the portal to your extraordinary journeys! ✈️
Contactgegevens
2F, 25-27F, 38 Wong Chuk Hang Road, Wong Chuk Hang, 999077, Hong Kong, Hong Kong
- +852 3008 2037
- service@iwofly.com
- iwofly.com
3,4
Gemiddeld
166 reviews
Geen gegevens bekend over review-uitnodigingen
Dit bedrijf heeft hun klanten niet uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 20% van zijn negatieve reviews beantwoord
Reageert doorgaans pas na meer dan 1 maand
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Flight change
Please kindly check your emails. I have sent a request to change a flight that has departed. I cannot see any link to make payment.
.
12 maart 2024
Review zonder uitnodiging
Antwoord van iWofly
Dear Passenger,
Kindly be advised that upon receiving your inquiry, we will promptly verify any rescheduling needs you may have. If your ticket permits changes, we will confirm the rescheduling fee for the desired flight alteration. In the event that your ticket is non-modifiable, we will also provide pertinent details accordingly.
Should you not receive our response, please consider checking your spam folder for any relevant emails or feel free to reach out to us via our online chat service.
Sincerely,
Customer Service Team
waited 43 days refund still no result
I waited 43 days and still no result on my refund.
On December 20, iwofly agreed to my refund application and informed me that the refund would be completed within one month. One month and ten days later, I suddenly remembered this matter and sent them an email. They replied to me that their company’s financial department would review and refund me within three working days. I called them on the morning of the third working day and they told me that I could get a refund today, but as of this afternoon there was still no result.
First of all, if I didn’t mention this, would it mean that the money was pocketed by them? Because the airline returned the refund to them very early, but they were reluctant to return the money to me. I doubt them very much. It's like they do this on purpose. and their attitude is bad, sometime they won't reply your email.
2 februari 2024
Review zonder uitnodiging
Antwoord van iWofly
Dear Passenger,
We sincerely apologize for the inconvenience you have experienced with your refund process. We understand that the extended delay and lack of communication have been frustrating for you, and we genuinely regret any dissatisfaction this has caused.
Please be assured that we take your concerns seriously, and we are actively investigating the delay in your refund.
We want to assure you that we are committed to resolving this matter promptly.
Regarding the timeliness of our responses that you mentioned, our working hours are from 9:00 to 18:00 Hong Kong/Singapore time. If your inquiries are submitted outside of these working hours, we will respond during the next business day.
Thank you for bringing this to our attention, and we are committed to making things right for you.
Sincerely,
Customer Service Team
Pricing
Pricing. 15% cheaper than everyone else and the ticket is real (flight from DEL to IAD)
One small negative is that they charged 10$ for an isle seat but I had to pay for isle seat again.
3 januari 2024
Review zonder uitnodiging
Antwoord van iWofly
Dear Client,
Thank you for your feedback on our pricing. We're delighted to hear that our tickets are 15% cheaper than other options for the DEL to IAD flight. We apologize for the inconvenience regarding the charge for the aisle seat.
If it's convenient for you, we kindly request that you share your order number and provide details about the issue with us via email at service@iwofly.com. This will enable us to better assist you in addressing the concerns you've raised.
We appreciate your business and hope you have a pleasant journey.
Best regards,
Customer Service Team
It took almost 1 year to resolve the…
It took almost 1 year to resolve the issu but i kust iWofly team was so helpful and responsive all the time that it didn’t feel like that long
21 december 2023
Antwoord van iWofly
Dear Client,
Thank you for taking the time to share your feedback. We truly appreciate your understanding throughout the resolution process. We are delighted to hear that our iWofly team was able to provide helpful and responsive assistance. Your patience has been invaluable to us, and we look forward to continuously improving our services.
Best regards,
Customer Service Team
Nope
Nope. Stay Away.
You will not be duly notified of any possible transaction fee for payment processing. You will be made solely responsible for any additional charges you never ever agreed to in advance. This is not the case for other agents which clearly, albeit not upfront, show exactly which amout of transaction fee will be added to the total end cost before payment.
7 december 2023
Review zonder uitnodiging
Antwoord van iWofly
Dear Client,
Thank you for bringing this to our attention, and we sincerely apologize for any inconvenience you may have experienced. We take your feedback seriously and are committed to addressing your concerns.
We regret any confusion regarding transaction fees. We appreciate your feedback on the transparency of our payment processing procedures. We do not impose transaction fees on users; however, due to variations in transaction processing fees set by different countries/regions and banks, if you have incurred any transaction fees, we recommend consulting your credit card issuing bank for more detailed information.
We value your business and would like the opportunity to make things right. Thank you for your understanding.
Best regards,
Customer Service Team
Wonderful experience
Dunno why so many one star ratings. Much cheaper than other agencies or even official website price. Ticket issued in 20 minutes after payment. Confirmed with airline and no problem at all. Wonderful, wonderful experience.
24 oktober 2023
Review zonder uitnodiging
Antwoord van iWofly
Dear Ocean,
Thank you so much for taking the time to share your positive experience with us! We are delighted to hear that you found our prices competitive and the ticketing process efficient. It's fantastic to know that your transaction was swift and hassle-free, with the added reassurance of confirmation from the airline.
We greatly appreciate your kind words and value your satisfaction. If you have any further feedback or if there's anything else we can assist you with, please feel free to let us know. We look forward to serving you again in the future.
Best regards,
Customer Service Team
not trust worthy company to deal with
it's a crap company
I bought my ticket from them which a specific carrier, and they have changed my flight carrier 2 hours before I fly when i asked them why they said it shared flight but when i paid for the ticket it wasn't shared, they lie a lot don't trust them or buy from them.
13 oktober 2023
Review zonder uitnodiging
Antwoord van iWofly
Dear Client,
We sincerely apologize for any inconvenience you've experienced, and we appreciate you bringing this matter to our attention. We understand the frustration that can arise from unexpected changes to flight details.
We regret any confusion regarding the carrier change. We intend to provide accurate and transparent information to our customers. We take your feedback seriously and would like to investigate this matter further.
We are currently in the process of upgrading our website, and the display of information related to code-shared flights is undergoing further enhancements. Our goal is to provide customers with accurate and reliable flight details, ensuring that you have comprehensive information about your itinerary when you travel. We appreciate your understanding and patience during this upgrade, and we are committed to improving your experience with us.
We value your trust and would like to work towards resolving this issue to your satisfaction. Thank you for your understanding.
Best regards,
Customer Service Team
Not refunding me after failed ticketing
I was notified that my booking (WF2306247XYTE) failed on 24 June, and iWofly promised to refund me. But it’s 2 August now and I haven’t received my refund!
24 juni 2023
Review zonder uitnodiging
Antwoord van iWofly
Dear Passenger,
We sincerely apologize for any inconvenience you've experienced regarding the delay in your refund. Your concerns are important to us, and we regret any frustration this situation may have caused.
We would like to inform you that your refund (Booking Number: WF2306247XYTE) was successfully processed on August 9th.
If you have any further questions or require additional assistance, please feel free to reach out to our customer service team. We appreciate your understanding and patience in this matter.
Best regards,
Customer Service Team
WF230625C7Z5K Stated ticket issued but…
The website is greattttt so nicee
26 juni 2023
Review zonder uitnodiging
Antwoord van iWofly
Dear John,
Thank you so much for your positive feedback! We're delighted to hear that you find our website great and appreciate your kind words. If you have any suggestions or if there's anything specific you enjoyed about the site, please feel free to share. We appreciate your input and look forward to serving you even better in the future.
Best regards,
Customer Service Team
Hi pls help me to refund my ticket…
Hi pls help me to refund my ticket yesterday I didn't treval PNR number is FMFJHT
15 juni 2023
Review zonder uitnodiging
Antwoord van iWofly
Dear Client,
We sincerely apologize for not responding to your concerns promptly.
To assist you with the request for your ticket (PNR: FMFJHT), we kindly ask you to contact us via email at service@iwofly.com. Our dedicated team will promptly address your inquiry and provide the necessary assistance.
Once again, we apologize for any delay and appreciate your understanding. Please feel free to reach out if you have any further questions or concerns.
Best regards,
Customer Service Team
Long Ticketing
Hallo iwofly , this i s wlready 24 hours since last status ticketing . Please check my order number, i ll change my score after my ticket release thanks
WF230609UNEDW
9 juni 2023
Review zonder uitnodiging
Antwoord van iWofly
Dear Ganda,
We sincerely appreciate your patience and apologize for any inconvenience caused by the delay in updating your ticket status. We're pleased to inform you that your ticket has been successfully issued, and we have sent the airline itinerary to your email address.
If you have any further questions or require additional assistance, please feel free to reach out. We value your feedback and look forward to improving your experience with us.
Thank you for your understanding.
Kind regards,
Customer Service Team
Stay away from this website_No refund after double payment
This company made me pay 2x for my luggage fee and did not refund, despite several promises and reminder.
order WF230225JSEUB
STILL WAITING FOR A REACTION AFTER MORE THAN 3 MONTHS
2 maart 2023
Review zonder uitnodiging
Antwoord van iWofly
Dear Klant，we're sorry to bring you a bad experience. We didn't find any related orders through your name. Please provide the order number.
We will check whether you have been charged twice for your luggage. If so, we will immediately refund you.
Ok with 2 hrs waiting time
I paid the amount and the status showed ticketing, I write to customer support & received a copy over email. Some glitches but finally ok, chat function on the website not working. i read lots of negative comments here, but my experience is good.
19 mei 2023
Review zonder uitnodiging
Antwoord van iWofly
Dear Mr. Lohiya,
Thank you for sharing your experience with us. We appreciate your feedback and are pleased to hear that despite encountering some glitches, your overall experience has been positive.
We apologize for any inconvenience caused by the issues you faced, especially with the non-functional chat function. We want to assure you that we are actively working to improve our response times and enhance the booking process to provide a smoother experience for our customers.
Your feedback is valuable, and we are grateful for your understanding. If you have any further suggestions or if there's anything else we can assist you with, please feel free to let us know.
Best regards,
Customer Service Team
Stay away from this website
Stay away from this website. It is totally misleading and if you make a mistake because they try and put out information you think is correct, they won't acknowledge. Please stay far away
15 mei 2023
Review zonder uitnodiging
Antwoord van iWofly
Dear Jenny，we're sorry to bring you a bad experience.
Please provide your order number, and we will help you verify your refund status. The refund does have a cycle, usually about 1 month. We need to transfer the money to you after receiving your refund. We're sorry for this, but you can also choose to refund your Voucher.
Antwoord van iWofly
Dear Client,
We appreciate your feedback, and we're sorry to hear that your experience was less than satisfactory. We apologize for any inconvenience you may have encountered.
To better assist you and address any concerns you may have, could you please provide us with your order number or additional details related to your experience? We are committed to resolving any issues you may have encountered.
Thank you for bringing this to our attention, and we look forward to the opportunity to improve your experience.
Best regards,
Customer Service Team
Very bad service
Very bad service
I was told they will refund me few days ago
Later few days
Now they told me not refundable
So who is scamming who
U should ban this iwofly scammer here ok
I believe I’m the the only one here got scammed
So why still let this company to scam so many peoples here in
Now also no flights tickets to check
Then say cannot refund
5 april 2023
Review zonder uitnodiging
Antwoord van iWofly
Dear Ken Ho,
We sincerely apologize for any confusion or frustration you've experienced regarding the refund process. We understand the importance of clear communication and transparency.
Our team is actively working to resolve the issue and improve our communication processes. If you could provide us with your order number or any additional details, we will expedite the resolution and ensure you receive the assistance you need.
We appreciate your patience and understanding, and we are committed to addressing your concerns promptly.
Best regards,
Customer Service Team
Iwolfy is the worst website you can…
Iwolfy is the worst website you can book on. I made two booking. One which I canceled and they promised to refund me the money from February, but didn't. The other they canceled the ticket an hour before the trip (thank goodness I made another booking though another platform). They promised to refund the canceled booking, but then made an excuse of he name being wrong and it isn't. They scammed for around 2000 dollars.
15 februari 2023
Review zonder uitnodiging
Antwoord van iWofly
Dear Saleh Alfedaghi,
We sincerely apologize for the inconvenience and frustration you've encountered with our service. Your feedback is of great concern to us, and we deeply regret any delay in the refund process and the issues you faced with the bookings.
If you could provide us with the order numbers or any additional details, it would greatly assist our team in expediting the resolution.
We understand the importance of transparent and reliable service, and we are committed to addressing your concerns and ensuring a positive resolution.
Thank you for bringing this to our attention, and we appreciate your understanding during this process.
Best regards,
Customer Service Team
SCAMMERS
SCAMMERS
can not get refund from them for cancelled flight for over 6 months!!
WF220909URORZ12
16 maart 2023
Review zonder uitnodiging
Antwoord van iWofly
Dear Client,
We sincerely apologize for any inconvenience you've experienced, and we understand your frustration regarding the refund for your canceled flight (Booking Number: WF220909URORZ12). Due to the impact of the pandemic, refund processing times with airlines may be longer than usual.
We would like to assure you that your refund was successfully processed on May 17th. We understand the importance of timely resolutions and apologize for any delay you may have encountered.
If you have any further questions or concerns, please feel free to reach out to our customer service team. We appreciate your understanding during these challenging times.
Best regards,
Customer Service Team
High level, of service.
5 februari 2023
Review zonder uitnodiging
Antwoord van iWofly
Dear Client,
Thank you very much for your positive feedback! We truly appreciate your kind words about the high level of service. If there's anything specific you enjoyed or if you have any suggestions for improvement, please feel free to share. We are committed to continually enhancing your experience with us.
Best regards,
Customer Service Team
Booked a flight for my family for…
Booked a flight for my family for summer vacation. Everything went well and all my inquiries about the flight and other related matters were handled professionally and smoothly.
Cheers!! will be using/booking future flights with iWolfy.
31 januari 2023
Review zonder uitnodiging
Antwoord van iWofly
Dear Miss Gigi Marie,
Thank you for your positive comment and feedback. Your encouragement will keep us moving forward and constantly improving our service.
Look forward to serving you again!
Judy
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