Jbhifi Reviews 

Bought wireless headphones. Price was fair and they work really well. Store staff were helpful.

went to buy a laptop but stock was limited. Ended up ordering online instead.

I bought an ear bud (Nothing Ear (a)) at JB HIFI this morning and left an overwhelmingly positive review of the product. I received an email few minutes ago saying the review was rejected.

Now this does not sit right with me, because it sounded like "yeah , your opinion means sh**t** but you bought the product from us so good riddance"

Thinking about this does my head in again. Are there other products competing with this one that JB HIFI is preferentially attenuating the good experiences of the customers who actually bought it??? What exactly is going on here?

Why would you reject a positive review for a product that was actually bought? Sounds really shady.

Order # JB-22518079

I bought a Washer and Dryer Combo from JB Hi-Fi on Friday 8/8/2025 and booked a delivery for Saturday 9/8/2025 (left note warning the driveway is narrow and steep). Received a message said the delivery will be between 12.11-15.11 (Saturday).

The driver came one hour late with the biggest truck it can be and refused to deliver the washer due to no access and busy road. He said he will be back tomorrow with smaller truck. I said I am busy tomorrow (Sunday ).They insisted they will come back tomorrow.

I canceled all things on Sunday and waited at home all day. They didn’t come.

On Monday, I missed a call from the warehouse, they left voice message asking me to call back. I tried multiple times but no one answered the calls.

After work, I called the customer service and was waiting for 1.5 hours. Finally, someone answered my call and I have been told the driver should not tell me to wait on Sunday as the system doesn’t work like that (need rebooking).

I complained that you guys have wasted my time and I was left without a washer for 3 days. They apologised and offered a delivery on Wednesday. I said the reason I want Saturday delivery because I am off on weekends. They said they can do on Saturday so I said no thanks. I will be left without a washer for another week. They said fine they will return my money and bye. Period.

I previously had excellent experiences with Appliances Online but because the washer was on special at JB Hi-Fi, so I thought I would give it a go.

I would never buy a bulky item from JB Hi-Fi again, ever.

Total rip off. Beware of the so called deals, I changed my mind realizing after purchase & because I opened the seal they refused to give a refund, saying the wouldn't be able sell the phone. What abject nonsense. The phone was returned a day later & I have no doubt could be put in a new box! I found it all very disappointing & I was definitely not told not to open despite me telling the person that I was uncertain & wanted my husband to check the figures.

The worst retail experience I've ever had.

Here's a rundown of my experience.

1. Initial delivery estimate was 22 July, and first delivery attempt was made on 25 July due to a warehouse stock error.

2. Delivery driver on 25 July was extremely rude. He decided the road was inaccessible for his truck, and implied we were lying when we said we'd had another truck in of the same size in the past without issue. He refused to inspect the clearance on foot, and wouldn't walk the unit up or consider any other solution either. He told us to contact the installs team, who would deliver with a van. I passed this info onto support.

3. Installs team contacted by 28 July, according to support. 10 days later on 7 August, installs team replied, during which time I emailed twice to check whether there were any updates with no reply, and reiterated to online support that a van would be needed.

4. Installs team driver contacted me by phone. The job on his end was marked as 'Tv and stereo', and he was surprised to learn it was a washing machine. He reported that he had a truck also, not a van. He said he would deliver 8 August but was uncertain if he would be able to fit the truck up my road.

5. Two hours before the delivery was due to arrive, I was informed that the unit had accidentally been returned to stock when it came back to the warehouse from the first delivery attempt, and had then been sold and delivered.

The entire process took a total of 19 days between purchase and refund.

Jack was absolutely amazing, so helpful and has an in-depth knowledge of the products. I am so thankful thanks again Jack osbourne park 🙂

I have spent almost $1,300 on a fridge, and the customer service I have received from JB Hi Fi has been awful. I paid to have my old unit collected. The collection has been booked four times and failed four times, and I am being told something different each time.

Today there has been no reason provided as to why my collection was cancelled again.

I have been working from home for a week for this service. It has been a huge disruption to my work and caused a lot of stress, and I cannot get through to their customer service team unless I hold the line for over 40 minutes.

Don’t bother buying the extra coverage. Attempted to take my Beats back in May bc the right one no longer charges regularly. They told me I needed to wait until my year was up to replace with the extra coverage. Took them back today, when the year is up, with now the left one playimg barely audible sound, the right one still not charging and the right one periodically not working at all. Was told I needed to fill a form out online and then send them in for an assessment before I can get a replacement. I cannot understand what the point of paying for the extra coverage is if they wont replace a faulty product. Which they could see was faulty both times I attempted to replace them. Awful experience.

I badly needed a new pair of headphones from JB Hi-Fi, the entire experience was very disappointing. The product ceased functioning effectively after a few days, which is not what you would expect from a well-known retailer, I tried to return it to get it resolved, but I received little assistance to no assistant can you imagine same staff that was eager and happy that i bought it initially suddenly became rude to me upon my complaints.

I wrote this: Dont buy with your welcome bonus $10 you will not receive your package, 2 x lost or not delivered scam.

And they replied with this:

Thank you for taking the time to write a review! Your opinion is important to us and we appreciate you sharing. We have now read your review and while we really value your feedback, unfortunately it did not meet content guidelines on this occasion. As a result it can't be published on our website.

We'd love to publish your reviews in future, so please check out the content guidelines that appear on our survey forms.

If you have any questions on the above, feel free to open an enquiry via our Help & Support pages.

*Note: Direct replies to this email cannot be responded to*


Thanks again,
JB Hi-Fi

(They monitor their reviews and only allow positive reviews) SCAM

If you're thinking of buying a TV either in-store/online or with paid delivery/pickup without installation, be really careful. If the TV ends up damaged after you leave the store or after the delivery driver takes off, JB won’t take responsibility—they’ll assume you broke it.

I learned this the hard way. Got a TV delivered, and it was damaged. The delivery guy didn't bother going through a checklist with me, took a bunch of low quality photos and left very quickly. Now I'm stuck with a broken screen over the weekend and have to wait 2–5 business days just for someone to come out and check who’s at fault.

If you’re still going ahead, do yourself a favour: open the box before leaving the store or while the delivery guy is still there. Inspect the TV together, and take plenty of photos or a video as proof. It'll save you a lot of stress if something goes wrong.

I was expecting a fridge a delivery from JB Hi-Fi. Received the message with the delivery interval from Team Global Express the day before. 1 hour after the delivery interval ended I called them just to find out their truck broke down in the morning but they didn't bother letting us know about it. They were also rude over the phone. I hope we will not have to deal with them ever. JB Hi-Fi should consider better who to choose for their deliveries.

Great range and prices but stock often unavailable in store.

Great, experience with the online shipping. The layout of their website is also good and clean looking, it's easy to look through the website and fine what your looking for.

I purchased a 85inch TV Friday 07/07/2025 5.15pm at JB Hi Fi Merrylands absolutely no issues good service from the Sales Representative (Christian) and a good Deal. Booked delivery in for Monday SMS received 5.21pm confirming Delivery Booking, Received SMS Sunday 7.13AM and again 9.31pm advising Delivery between 7.00 and 9.48am kept checking updates and the times kept changing.

11.23am received call from Mobile number young lady from JB Hi-FI delivery Centre advising TV will not be delivered today and need to reschedule, I advised her I have taken a day off work for this Delivery sorry I need to reschedule I believe the driver hasn't turned up for work, Easy book a private courier and get it delivered today no we can't do that.

Asked to speak to a manager and low and behold I get put onto the National Transport Planning Leader Fancy position name for someone who can't make a decision (Kathy). I explained to her I had taken the day for the delivery well this is where the customer services stopped every reason as to why JB Hi-Fi can't deliver today and none of it was my problem but JB's

Do you want me to get a helicopter to deliver it for you? well I don't have a helicopter Not my problem, My Drivers hasn't Turned up Not Mt Problem, I don't have another truck to put it on today, Not My problem We are working with a new system today is the first day using it Not My Problem, Get a Private Courier to Deliver it I can't do that the System doesn't allow for that Not My problem, When do you want it rescheduled for? Is that the customer service you offer well if you don't like it, you can cancel the order what would you like to do reschedule or cancel you tell me.

Can I call you back in 30 mins? No there is no number to call me back on can I call back on the Mobile you called me on? no. You will get a link to reschedule click on the link to reschedule or go back to the store and get a refund really wow great customer service

Guess what no link sent still waiting

I have called the store and spoken to the store Manager Jake who has now rescheduled for the inconvenience he has provided a $50 store voucher to use at the next visit

I called the Supposed Customer support number provided by the store and after a 48 mins of waiting what a waste of time there ae no mangers that you can talk to over the phone

Online chat is hopeless also they end chat as they please

Hi I bought a Tab and stylus from Robina. for some reason I could not write with the pen. when I came to the Store Bree, a staff member Came to my help and explained that the stylus only works with the S series.and sold me with the proper tab and gave me appropiate advise. Bree is a star with excellent Product knowledge and an asset to JB HI FI.

I attended the store on Level 6 in Westfield Sydney. I paid for a lap top and delivery TODAY. I was told to go home and it would be there in 90 minutes. I followed up just now and was now advised I would not get it till later this week. So basically I’ve wasted half a day and will now have to do the same again. When I asked the store manager Brendan, he was not prepared to do anything but refund the delivery fee. This is unacceptable. Given how much we spend at JB, this just means that loyalty to your company is worth nothing.

A big call out for Michelle at JB HiFi Westfield Woden, ACT. Thank you so much for going above and beyond to help me resolve my warranty concern. Your communication has been brilliant, and your easy-going yet professional manner has been fantastic. Thank you so much Michelle! 🌟🌟🌟

Love the expert IT Harley’s advise! He is from the JBHif at Melbourne Eastland. He has went the extra mile to help on the solving our SIM card issue! Salute to him! 🤗