JPC Direct Limited Reviews 406

I would like to thankfull JPC Direct for having sent me technical information on an old thruster. I recommend JPC for their customer care

Ordered thruster props and were delivered within 48 hrs. Superb service.

clear advice and a prompt service as always.

I had a fantastic experience with this company and wholeheartedly suggest them. Tom provided invaluable advice on selecting a bow thruster, which I installed on my Sealine F43. His extensive guidance and technical know-how made the installation process incredibly smooth. Last week, after relaunching my boat, I was truly impressed by the outstanding performance of this well-engineered thruster. Many thanks, Trevor Grigg.

The part was quickly located, and the shipping was impressively rapid.

5 star service. Excellent customer experience. During our boating years we have purchased several items from an Isotherm 12v fridge to heaters and have always received 1st class service. More recently a repair to our heating sysyem on "Tipsy Mouse" from diagnostics to repair all down within 24 hours. Superb. Would not hesitate to recommend.

All round good experience on -
Price & quality of the item.
Communication & postage
Will use again

Worst company I have ever dealt with, rang customer service enquiring about order told they had been despatched 3 days ago , rang back 10 minutes later told order has not yet been despatched, I asked to cancel order and was told that even though not yet despatched they could not cancel the order,, but told I could return but would have to pay return postage on top of delivery charge that has not even taken place, most unhelpful customer service staff I have come across, avoid this company
I have given 1 star as it is not possible to give a zero.

I did not receive a confirmation of booking when I purchased a fridge via Paypal. But when I called to ask if my purchase had gone through JPC contacted me straight back to conform it was arriving the next day. So all good in the end but Paypal confirmations need looking at

The service and advice was extremely helpful. Expedited our order promptly.
On a previous purchase I had to return a product as I had incorrectly ordered. No problem returning for a full credit.
Integrity is quite obvious.

Great help and advice to identify the problem with our bow thruster then prompt delivery of the necessary parts. Can’t recommend JPC enough.

Quick delivery but more importantly, a rapid and helpful answer to a related technical question, and quibble free return of part of my order.

Good advice
Good service

Delivered quickly and well packed.

Part was easy to find and it shipped super fast.

Well packaged. Fast delivery, meant we were back on the road fully functional for our next trip

Have used this company in the past and they continue to offer a flexible and helpful service, will use again

I have enjoyed a good experience with this company and can thoroughly recommend.
I was guided by Tom on my choice of bow thruster to be fitted by myself to my Sealine F43. I am grateful to Tom who imparted much guidance and tips including a wealth of technical information to make this installation as seamless as possible which it was.
My boat was relaunched last week and the performance of this beautiful engineered thruster was amazing.
Thank you very much.
Trevor Grigg.

Brilliant service. Absolutely on the ball withbevery aspect. Answered the phone quickly and was immediately able to help. Nothing too much trouble.