Another big thank you to Tom at JPC for his expertise, this time in sorting out the remote controller for our bow/stern thruster. Customer service at its best.
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Lees wat reviewers zeggen
5 star service. Excellent customer experience. During our boating years we have purchased several items from an Isotherm 12v fridge to heaters and have always received 1st class service. More recen... Toon meer
Bedrijf heeft geantwoord
JPC came highly recommended in our marina when we needed our bow thruster repaired. I can see why. Tom went the extra mile to keep costs down, offered a free inspection to see if a lift could be avoid... Toon meer
Bedrijf heeft geantwoord
I contacted Tom at J P C Direct in the first instance for some technical assistance, he responded really quickly and was extremely helpful and clearly very knowledgeable too. It was clear through sev... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Scheepsbouwkundig ingenieur
- ook in
- Airconditioningsystemen leverancier
- Elektronische onderdelenwinkel
- Ketel- en verwarmingsdienst
- Koelkastreparatieservice
- Koelkastwinkel
Geschreven door het bedrijf
JPC Direct Ltd. launched as a business in 2013, when owner and director, Tom Gardiner purchased the company from his employer, JPC Ltd. The company had been agents for Webasto and Side-Power since the year 2000. We offer sales, installation, servicing and support of marine heating, air conditioning, bow and stern thrusters, marine refrigeration and marine generators. JPC sell only the best products available on the market, including Webasto diesel heaters, Webasto air conditioning, and Side-Power bow and stern thrusters. Isotherm fridges, Isotemp water heaters and Whisper Power, Paguro, Fischer Panda and Kohler marine generators, are also part of our range. Our online shop also offers a full range of parts for all of the above brands.
Contactgegevens
Riverside Estate, Brundall, NR13 5PL, Norfolk, Verenigd Koninkrijk
- 01603 784884
- sales@jpcdirect.com
- jpcdirect.com
4,8
Uitstekend
414 reviews
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Really knowledgeable staff and…
Really knowledgeable staff and excellent customer service. Recommend them to anyone.
19 juli 2023
Review zonder uitnodiging
JPCs service was fine: couriers were absolutely terrible
JPCs service was fine although didn’t always answer the phone. When they did I was told that the part was available and if I ordered online they could get the part out of their warehouse that same day and I would have it by the following working day (great). The couriers were another story though, UPS contacted us the day before delivery (good), then didn’t turn up (bad). They then rescheduled for the following day (good again) and didn’t turn up then either (very bad). They rescheduled again for the following day and after taking 3 days off work waiting for them I got a txt saying we weren’t in and they had delivered to the UPS pickup point in Falmouth instead - no one called at our door that day, an utter lie from UPS. I then had traipse down to a computer repair shop to collect the part I’d ordered. JPC - please change your courier, UPS are not doung your business any good at all
10 juli 2023
Excellent service
10 juli 2023
Super fast shipping!!
28 juni 2023
Quick and efficient service
2 juli 2023
Isotherm fridge
I asked some questions about the isotherm fridge and fittings. They were very knowledgeable and answered everything
15 juni 2023
Gute Auswahl von Sleiper Zubehör
Gute Auswahl von Sleiper Zubehör. Schnelle und einfache Lieferung
27 juni 2023
Antwoord van JPC Direct Limited
Vielen Dank, dass Sie uns eine Bewertung hinterlassen haben – wir freuen uns sehr über Ihre Unterstützung.
Mit freundlichen Grüße
Greg (JPC)
The price of the product
The price of the product. When converted to USD it was OUTRAGEOUS, comparatively speaking.
19 juni 2023
Antwoord van JPC Direct Limited
Mark
Hi there - I am extremely sorry that you were unhappy with the prices - we pay market prices for these products also - which I agree are high - we are not in control of the pricing as such, although are clearly in the business of making profit - and I hope that you were happy with other aspects of the service.
Kind regards
Greg Eden (JPC)
Fast and efficient service and delivery
6 juni 2023
Antwoord van JPC Direct Limited
Many thanks for the appreciation - we are very grateful for your support.
Greg (JPC)
Great service
Great service, fast delivery , great customer service!!!
21 mei 2023
Review zonder uitnodiging
Antwoord van JPC Direct Limited
Many thanks for the review - we really appreciate your support - Greg (JPC)
Great service, rarely experienced.
The ordering process was simple but effective. Having spoken to someone at the company via the telephone, which was answered by a person after just a few calls, I was clear on what I was ordering and, more importantly that the item would reach me when I needed it. Everything went according to plan and commitments. Great service, rarely experienced.
7 juni 2023
Antwoord van JPC Direct Limited
Hi Gordon - Many thanks for the kind words - we really appreciate your taking the time to show your appreciation and delighted that the service was what you needed - all the best, Greg (JPC)
While there was a challenge with FedEx…
While there was a challenge with FedEx JPC made it right. Great customer service and Tom was responsive and supportive.
2 juni 2023
Antwoord van JPC Direct Limited
Thanks for the support - all the best, Greg (JPC)
Antwoord van JPC Direct Limited
Glad it all worked out - and thanks for the review - Greg (JPC)
There was a mix up with my order and…
There was a mix up with my order and they handled it very quickly.
5 juni 2023
Antwoord van JPC Direct Limited
Glad it was sorted out in the end and many thanks for the review - with apologies for the inconvenience - kind regards, Greg (JPC)
Friendly customer service on line
Friendly customer service on line, hard to obtain products I was in need of for specific replacements however JCP had them available and provided quick delivery. Products as expected, all installed and working well! Thank you JCP!
30 mei 2023
Antwoord van JPC Direct Limited
Glad we were able to help - and many thanks for the review - all the best, Greg (JPC)
Great customer service
I ordered a webasto product for my caravan deisel heater in Australia. I was worried Jpc wouldnt deal with me. The product was still a great price even with the postage costs. The delivery arrived very quickly and worked perfectly. Faster than products ordered in Australia. Highly recommended
Thanks
29 mei 2023
Antwoord van JPC Direct Limited
Many thanks for taking the time to leave a review. We really appreciate your support. Greg (JPC)
Antwoord van JPC Direct Limited
Thanks for the review. Much appreciated. Greg (JPC)
Antwoord van JPC Direct Limited
Nice to hear. Many thanks for the review. Greg (JPC)
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