JW Wood Reviews 

Excellent customer service, keeping in touch with us regularly and a very quick sale

An absolutely crooked student rental agent.
Beware, they claim against deposit for redecoration of rooms that are handed back in exactly the same state as received, claim for damage that was present but hidden when you move in, and change your checkout form from that you sign when checking out, when you dispute this with TDS.
Keep all documentation, take photos and video everything at check in and out, but ideally avoid the agent in the first place.

Fantastic experience with JW Wood as my letting agents so far! Great and prompt communication and Paul, Gill, Charlotte and the team are always friendly and professional. As a landlord, it's been a pleasure letting my properties with them. A*

~ André

Just sold another property through the Stanley office, great service from start to finish. Chris the valuer was very knowledgeable and professional, Vicky in the office was great as always and Beverley in the after sales team was brilliant, always contactable and made the sale fliw easily.

After 15 viewings on my property without a sale I found out that JW Woods were letting the tenant I was evicting handle viewings.
Complete incompetency. Terrible service. Wasted opportunity to sell now the market is in freefall.

I found the staff at JW Wood very professional, understanding and helpful, if the member of staff wasn't available to speak to there was always a call back the same day. They were informative with updates and kept us in the loop and would always ensure viewings at the premises would go ahead if we couldn't make them personally.

Efficient viewing
Efficient staff filled with confidence and kept updated very quickly

Friendly,supportive staff all the way, Jenny in Durham was brilliant, contacting me regularly to keep me in the loop. A few twists and turns along the way from the buyer, which got me worried, but Jenny was calm and reassuring throughout, and we finally got over the line.

Unbelievable experience trying to secure student housing for 23/24. Was told we couldn’t get any information and had to wait for the properties to launch. Checked website every 10 minutes every day. They launched and instantly every one of the 100 plus properties already had applications on. How is that even possible? Terrible agent.

terrible.
they will raise your rent after you submit the application form.
not trustable agent!

Awful.
Vile buying experience when purchasing our first home. We were not treated seriously by the agent in a little Aygo.
We asked for a second viewing once our offer had been accepted and she proceeded to follow us around the house making comments about fairies and pixies. An absolute joke and shocking, bitter attitude.

Should be 0 stars! JW WOOD ARE THE WORST ESTATE AGENT i have ever professionally and personally encountered! Rude staff, poor communication, inability to deal with timely repairs, lived in a bug infested house for 6 months and now they want my deposit! AVOID

Difficult and work shy. Avoid.

Excellent service. Honest and helpful

I would choose 0 stars if it was an option. Difficult to deal with and always avoided maintenance requests. Was left without hot water for over a month. House was very dirty at start of tennancy (including human waste left in toilet). At end of tennancy charged ridiculous amounts for 'cleaning' which didn't need doing and were difficult to negotiate with.