KGORGE Reviews 

464
TrustScore 4 uit 5

4,2

We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie

Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie

Lees wat reviewers zeggen

Beoordeeld met 4 van de 5 sterren

The sun shade that we received in our order was perfect for our space! It was clean, very sturdy and seems to be a very high quality construction. It has held up very well through several storms alre... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

I wanted to say a big thank you to Kgorge for exceeding my expectations which is very rare these days. From my first email with lots of questions and need for special sizing, to their final emai... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 4 van de 5 sterren

Fast delivery and great material, but narrow shape taper I recently ordered an offset triangle sun shade, and I was very impressed by the turnaround time—it was produced and shipped in record time... Toon meer

Beoordeeld met 4 van de 5 sterren

The curtains are robust & can take alot ob abuse from wind & doesn't allow rain to seep thru. The turnaround time is approximately 3 years because the hot Alabama sun hear breaks down the fabric & eve... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Gordijnwinkel
  2. Tuinmeubelwinkel

Geschreven door het bedrijf

KGorge is an outdoor living brand specializing in custom shade solutions designed to make outdoor spaces more comfortable, functional, and enjoyable. Our core products include custom sun shade sails, outdoor curtains and installation hardware, with a strong focus on made-to-measure solutions for patios, decks, pools, gardens, and other residential or commercial outdoor spaces. With flexible customization in size, shape, color, fabric, and installation options, KGorge helps customers find practical shade solutions for both standard and unique outdoor environments. We are committed to combining reliable quality, thoughtful design, and personalized customer support to help customers create outdoor spaces that truly fit their needs.


Contactgegevens

4,2

Goed

TrustScore 4 uit 5

464 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

Vraagt klanten om een review

Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.

Heeft 83% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 48 uur

Zo gebruikt dit bedrijf Trustpilot

Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.

4,2

Alle reviews

(464)

33 reviews in de afgelopen 12 maanden

Een review schrijven
Bedrijven op Trustpilot mogen geen beloningen aanbieden of betalen om reviews te verbergen. Reviews zijn de meningen van individuele gebruikers en niet van Trustpilot. Meer informatie

Beoordeeld met 1 van de 5 sterren

Buyer beware

Their curtains were not completely blackout so I tried to return them. They emailed back and forth for over a week and kept putting me off. I now have to dispute through my credit card. You have been warned.

7/4/23 Update: After a very extended email convo where they offered $15 back out of $184 to “save me money” due to the cost of returning the items on my own dime ($55 is what it came to), they also threatened that the items must be inspected closely to make sure they can be returned. Two of the packages were never opened, and the ones that were, one was immediately put back while the other was hung up briefly, found faulty, then folded neatly back. I’m waiting to see what they do for the refund. It better be the whole amount. Again, if you want ease of returning and assurance of getting your money back, this is not the purchase for you.

22 juni 2023
Review zonder uitnodiging
Logo KGORGE

Antwoord van KGORGE

Dear customer,

Thanks for your support and sorry for the inconvenience.
Could you pls tell us your order number or contact us by mail?
I have not found your order with your name.
For the received mail, we all reply and make suggestions.
Wait for your reply with the mail.
We will try our best to help you.
Have a nice day!

Best regards,
Kgorge.com

Beoordeeld met 1 van de 5 sterren

SCAM!!!! Ordered $60 in fabric swatch samples…

Ordered $60 in fabric swatch samples over two weeks ago. Never received order. Called customer service and was given an excuse of shipping issue and was asked to "be patient" and my order will be expedited. After being patient, still no order or communication. Now when I call number provided, the call rings once and hangs up! This is a scam company! I'm glad I didn't actually try to buy the $600 outdoor curtains I ordered the samples for! Beware! Use Amazon instead.

31 mei 2023
Review zonder uitnodiging
Logo KGORGE

Antwoord van KGORGE

Dear customer,

Thanks for your support and sorry for the inconvenience.
Pls don't worry, your order will be delivered soon and we have sent the logistics information to your mailbox.
And we are not a scam company, please check our website.
https://www.kgorge.com/pages/about-kgorge
We are committed to continuously improving the shopping experience of our customers.
Look forward to your early reply with mail.
Have a nice day!

Best regards,
Kgorge.com

Beoordeeld met 5 van de 5 sterren

Custom curtains - great quality and fast turnaround

I ordered several large custom outdoor curtains for my patio (14 ft by 8 ft). Kgorge was one of of the few companies I could find that could produce curtains in the size I needed. My order shipped much faster than I was expecting. I received my order in less than 2 weeks after placing the order which I thought was very impressive given the fact they were custom made. The curtains are very good quality. I have some similar, but smaller curtains, from Pottery Barn and the quality is nearly identical. I ordered my curtains with the loops at the bottom along with the weight bags to keep the curtains from blowing so much in the wind.
I would definitely recommend Kgorge if you need outdoor and/or custom curtains and I would not hesitate to order from them again.

28 april 2023
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

DO NOT BUY

DO NOT BUY! Kgorge is not a reputable company. They made a mistake on the order, and sent something different than ordered. Extremely poor customer service, and would not rectify the issue. Never buy from Kgorge, you will lose your money. I wish I could put 0 stars.

14 juni 2023
Review zonder uitnodiging
Logo KGORGE

Antwoord van KGORGE

Dear customer,

Really sorry for the inconvenience.
I have not found your order with this name.
Could you please let me know your order number or address left on your order or your order e-amil?
Although we did carefully check the order and the package to make sure everything was in a good condition before shipping out, we are still very sorry for the trouble that has brought to you.
Is that possible to bother you taking some pictures which can show this problem specifically and send them to us with mail? Or a video?
We'll send you a solution after verification. Please don't worry.
Look forward to your early reply.
Have a nice day!

Best regards,
Kgorge.com

Beoordeeld met 1 van de 5 sterren

SCAM company. Shop elsewhere.

I ordered a sun shade on May 18th. With no information about shipping except that it is “free” I assumed it would be a week or two before arriving. After two weeks I reached out to them via email. They responded with “it’s been busy so it will take a while to arrive”. I asked for tracking info and a delivery company, with no response. It is now June 14th and still no response. After three weeks I sent another email demanding my product or a refund, and they asked for a few more days. Still with no defined shipping info. SCAM. I’m going to buy another sun shade and if the one from KGORGE comes, I’ll be surprised.

18 mei 2023
Review zonder uitnodiging
Logo KGORGE

Antwoord van KGORGE

Dear customer,

Really sorry for the inconvenience.
Because international express may affect the speed of delivery of goods due to uncertain factors such as weather.
But I have urged our logistics staff for you, your order is in transit now and we will set your order as priority delivery.
Please don't worry, it will delivered soon, please wait patiently.
And we have emailed you about the shipping status of your package and our apologies and some compensation.
Look forward to your early reply.
Have a nice day!

Best regards,
Kgorge.com

Beoordeeld met 1 van de 5 sterren

I actually ordered the wrong color

I actually ordered the wrong color, my mistake but was told to keep them "cuz" it was too difficult to return them. Really? There is no return policy. I admitted my error and just want to exchange them, but apparently that's not their policy. Not at all satisfied and will let others know not to order from KGeorge.

12 juni 2023
Review zonder uitnodiging
Logo KGORGE

Antwoord van KGORGE

Dear customer,

Thank you for your support and sorry for the inconvenience.
That is only a suggestion, you can consider it.
But if you insist on a refund or exchange, we also can agree to your request.
We have also provided you with a return address by mail.
And we will provide you with information according to the corresponding rules.
Please refer to our return policy: https://kgorge.com/pages/return-refund-policy
Look forward to your early reply with mail.

Best regards,
Kgorge.com

Beoordeeld met 5 van de 5 sterren

Fast delivery

Fast delivery. Curtains were perfect. Right color, length and great fabric. Perfect fit. This is my second purchase and I’m very happy with the quality of the curtains I received.

1 juni 2023
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

The cover is oversize.

The cover is oversize.
Could not return!

3 mei 2023
Logo KGORGE

Antwoord van KGORGE

Dear customer,

Thank you for your support and sorry for the inconvenience.
We send the product exactly according to your request, there is no problem with the product.
And your order has exceeded the returnable time.
Please refer to our returns policy: https://kgorge.com/pages/return-refund-policy
According to our return policy, this situation is not allowed to return.
*Remorse return requests made after 14 days of receiving the product will NOT be accepted.
We also send you a mail about it and wait for your reply.
Have a nice day!

Best regards,
Kgorge.com

Beoordeeld met 5 van de 5 sterren

Excellent service

Excellent service. Responded to questions immediately and I felt confident in my order. Received shipment in more than adequate time and was not disappointed in the quality. Wish all company’s were as accommodating .

3 mei 2023
Beoordeeld met 5 van de 5 sterren

Very nice

Curtains arrived and are just what we wanted. Like the canvas and the light that passes though. (white) had gray before and were just too dark.

26 mei 2023
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Great Quality, Good Cost

This was my second order for this curtains. My first is not up and was for an outdoor covered deck. This set is being used at our business in our bridal suite area and we love them. They came two days after being ordered. The quality is good. You cannot see through them so it provided the privacy we were looking for. We will be ordering more.

17 april 2023
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

mocha curtains

I ordered 4 curtains 100x108 in color mocha. They are all the exact same length, which was one thing I was worried about. I didn’t wash them since they will be hung outside; I did get them ironed though, and the water from the iron ran off them so easily. Fairly priced, exactly as pictured.

Arrived in a few packages a couple days apart, so if that happens with your order, do to worry. One of them was a the wrong size, but the issues was resolved hassle free, and I got the right size curtain very quickly.

12 mei 2023
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

I wish that I would have read the…

I wish that I would have read the reviews before i ordered my curtains. Customer service is nonexistant.

10 mei 2023
Review zonder uitnodiging
Logo KGORGE

Antwoord van KGORGE

Dear customer,

Thanks for your support and sorry for the inconvenience.
Could you pls tell us what's worry with your order?
Sorry I have not found your order with the name Barb Smith.
You can contact our phone customer service : TEL: +1(469)277-6821 Phone Service hours:9am-6pm CST.
Or send the mail to: service@kgorge.com
We will all deal with your problem as soon as possible.
Have a nice day!

Best regards,
Kara

Beoordeeld met 1 van de 5 sterren

I have called and emailed to…

I have called and emailed to return/exchange the shade that I purchased and no answer!!
The shade is too heavy for where I wanted it to be. Please email me back so I can get the right thing.

3 april 2023
Logo KGORGE

Antwoord van KGORGE

Dear customer,

Thank you for your support.
Really sorry for the inconvenience.
We're so sorry that our product did not meet your expectations.
Maybe it's because the system judged it as spam, so we haven't received your email.
Could you pls tell us when you contact us to return the order?
We will try our best to help you.
Look forward to your early reply.

Best regards,
Kara

Beoordeeld met 1 van de 5 sterren
Logo KGORGE

Antwoord van KGORGE

Dear Brian,

Really sorry for the inconvenience.
*This policy is applicable to orders made after 00:00 PST, November 17th, 2022 on www.kgorge.com.
And according to the return policy of the previous version, we do not accept returns unless the product is damaged or sent wrongly.
Now is follows the latest version of the returns policy: https://www.kgorge.com/pages/return-refund-policy
You can try to update the website to check it.
*If you would like to make a remorse return after 7-14 days of receiving the product, a 20% of order value will be charged as the quality inspection and restocking fee.
*Remorse return requests made after 14 days of receiving the product will NOT be accepted.
Any questions, please feel free to contact us.
Have a nice day!

Best regards,
Kara

Dit is Trustpilot

Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.

Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.

Lees meer over Trustpilots reviewproces.

Hier vind je 8 tips voor het schrijven van een goede review.

Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.

Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.

Lees meer