We bought our first motorhome and the sales team were great to deal with. They answered all of our questions (of which there were many!). On the day of collection it all went smoothly and the handover... Toon meer
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Having purchased a number of new caravans with them at Nottingham had them service also I ask them to get me 4skirt rail end caps for my swift caravan they basiclly said it wasn’t cost effective for t... Toon meer
The salesman Darryl was extremely responsive, helpful and thorough and supervised a new employee who talked us through details. All staff were great.
I posted a review when we first picked our new Coachman up , and feel after 15 months of ownership another is deserved. As expected, the service has been excellent , top notch. First year service done... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Kimberley – The Caravan & Motorhome People. A family-run business since the 1970s, we’re passionate about helping you find the perfect caravan or motorhome. Silver award winners in the Caravan Owner Satisfaction Awards! Proud runners-up for Caravan Dealership of the Year 2025, we have branches in the East Midlands & the North, offering 300+ motorhomes & caravans from leading brands like Swift, Bailey, Coachman, Carthago & Xplore. Why Choose Kimberley? Trusted for quality & service, 4.6★ Trustpilot rating from 1,000+ happy customers, fantastic facilities: Darlington branch: On-site café, huge awning & accessories shop, children’s play area, plus indoor & outdoor showrooms and NCC approved service centre. Nottingham branch: Outdoor showroom, awning & accessories shop, plus an NCC approved service centre. Start your adventure with Kimberley – where great journeys begin!
Contactgegevens
Eastwood Road, NG16 2HX, Kimberley, England, Verenigd Koninkrijk
- 0115 9382401
4,7
Uitstekend
591 reviews
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Outstanding service
Where do I start?? The service, support and communication has been outstanding throughout our journey of choosing a dream caravan, fit for our needs…. from understanding the correct tow rate ratio, understanding how the caravan functions, excellent handover and all with a smile. Would definitely recommend Kimberley - The Caravans & Motorhome to anyone! Thank you x
3 augustus 2025
Review zonder uitnodiging
Antwoord van Kimberley - The Caravan & Motorhome People - Nottingham
Thanks Sarah, what a lovely review. We're so pleased the team were able to support you every step of the way in finding your perfect caravan. From tow match advice to handover, it's great to know you felt well looked after. Thanks so much for the recommendation, it means a lot.
Hope you enjoy every minute of your adventures.
Many Thanks,
The Kimberley Team
Excellent customer service
Excellent customer service. Darrell was great, and everyone was so very helpful.
30 juli 2025
Review zonder uitnodiging
Antwoord van Kimberley - The Caravan & Motorhome People - Nottingham
Thanks Joanne, we’re so glad you had a great experience. Darrell will be chuffed to get a mention, and it’s lovely to hear the whole team made you feel well looked after. Hope to see you again soon.
Many Thanks,
The Kimberley Team
Knight in Shining Armour. We had a very very bad experiencece at…
We had a very very bad experience at your Darlington branch. Was prepared never to use Kimberley caravans ever again although we had always used the Nottingham branch in the past.
We decided to just look and then go some where else to buy
Met my knight in shining armour Richard. He was a true gentleman we were very honest with him about our experience and Richard simply said let me try and turn your bad experience into a good one. True to his word he did exactly that. Not pushy at all but had so much empathy with us. Richard in my opinion if, I was an under cover boss would be a training guru on how to treat people. If he made a sale he did and if not was not a big deal a very simple attitude in dealing with people. Unsure if Kimberley realise what a great asset he is to the team because he is so modest. Other people could vastly learn from him Many thanks to Richard for simply caring about people and trying to always help but more importantly care.
13 juli 2025
Antwoord van Kimberley - The Caravan & Motorhome People - Nottingham
Thank you Anne for sharing your honest experience. We're genuinely sorry your visit to Darlington started on the wrong foot, but so glad Richard was able to turn things around for you. He really does care about every customer he meets, and your kind words about him mean a lot. We'll make sure this is shared with him and the wider team.
We’re so pleased you gave us another chance and hope we can continue to support you.
Many Thanks,
The Kimberley Team
Lack of communication from service
Service department never put my warranty claim through. Never returned my phone calls. Still waiting to hear about my claim
17 juli 2025
Antwoord van Kimberley - The Caravan & Motorhome People - Nottingham
Thanks Yvonne for your review. We're sorry to hear you've had a frustrating experience. We'll look into why the warranty claim hasn’t progressed and check what’s caused the delay. We do appreciate your patience and hope to get things moving for you soon.
Many Thanks,
The Kimberley Team
Great experience
Darrell was very helpful, nothing was too much trouble. Great experience from start to finish.
24 juli 2025
Review zonder uitnodiging
Antwoord van Kimberley - The Caravan & Motorhome People - Nottingham
Thanks so much for the lovely feedback Louise. We're delighted to hear Darrell made such a positive impression and that everything went smoothly from start to finish. Hope we get to welcome you back soon.
Many Thanks,
The Kimberley Team
Brilliant service will definitely…
Brilliant service will definitely recommend
25 juli 2025
Review zonder uitnodiging
Antwoord van Kimberley - The Caravan & Motorhome People - Nottingham
Thank you for the brilliant review. We’re so pleased to hear you had a great experience and really appreciate the recommendation. Hope to see you again in the future.
Many Thanks,
The Kimberley Team
Always very helpful and understanding…
Always very helpful and understanding from sales to service
11 juli 2025
Antwoord van Kimberley - The Caravan & Motorhome People - Nottingham
Thanks Dean and Julie, we really appreciate your kind words. It’s great to know you felt supported right the way through from sales to service. Looking forward to seeing you both again soon.
Many Thanks,
The Kimberley Team
Good experience
It was a fairly good experience dealing with Kimberley caravans
23 juli 2025
Review zonder uitnodiging
Antwoord van Kimberley - The Caravan & Motorhome People - Nottingham
Thanks Roger, glad to hear it was a fairly good experience dealing with us. If there's ever anything we can do to make it even better next time, just let us know. Hope to see you again soon.
Many Thanks,
The Kimberley Team
Great service and experience
Great service and experience
Slight lack of knowledge on our second hand motor and we had to sort out a faulty radio as they had no knowledge on the unit
15 juli 2025
Antwoord van Kimberley - The Caravan & Motorhome People - Nottingham
Thanks Andy for the lovely feedback about the service and experience. We're sorry we couldn't help more with the radio and really appreciate you sorting that. Hope you're enjoying the motorhome and we look forward to welcoming you back soon.
Many Thanks,
The Kimberley Team
never owned a campervan before so I…
never owned a campervan before so I knew nothing at all about the process. I found kimberley Nottingham branch on line I saw a van I really liked the look off. I rang and spoke to a chap called Matt he talked me through the process and how it all works i must be honest he made the process easy to understand. the whole system was made easy . big thank you to kimberley for there patience and understanding big thank you to Matt and andy customer support
6 juni 2025
Review zonder uitnodiging
Antwoord van Kimberley - The Caravan & Motorhome People - Nottingham
Thanks so much for sharing your experience – taking that first step into campervan ownership can feel like a lot, so it’s great to hear Matt and Andy made it easy and clear from the start. We’ll see you again soon!
Many Thanks,
The Kimberley Team
We purchased a new motor home at the…
We purchased a new motor home at the very best price and staff at Kimberley were very professional, helpful and efficient.Especially Richard. Thank you.
18 juli 2025
Review zonder uitnodiging
Antwoord van Kimberley - The Caravan & Motorhome People - Nottingham
John, thanks so much – great to hear you got a great deal and felt well looked after throughout. Richard will be chuffed with the mention! We’ll see you again soon.
Many Thanks,
The Kimberley Team
Selling my motorhome
From very first contact with Jason Astley at Kimberley to his driver Jack picking up my motorhome everything went as smooth as possible and i had great customer service and communication along the way. I will be looking to buy my caravan through them...
12 juli 2025
Review zonder uitnodiging
Antwoord van Kimberley - The Caravan & Motorhome People - Nottingham
David, thanks so much for the lovely feedback – Jason and Jack will be really pleased to hear it. Great to know everything felt smooth and well communicated. We’ll look forward to helping you find that caravan when the time comes!
Many Thanks,
The Kimberley Team
ng purchased several new and used…
Having purchased several new and used caravans over 30+ years I found once again the sales staff (Richard) in this case very good, friendly and helpful without being pushy, on collection day the caravan was excellent in presentation and Richard was great in showing all the caravans equipment,
10 juli 2025
Review zonder uitnodiging
Antwoord van Kimberley - The Caravan & Motorhome People - Nottingham
Anthony, thanks for taking the time to share this – it means a lot coming from someone with so much experience over the years. Richard will be really pleased to hear your kind words. We’ll see you again soon.
Many Thanks,
The Kimberley Team
The staff have been fantastic all the…
The staff have been fantastic all the way through our journey. They were very knowledgeable and helpful putting us at ease and answering all our questions no matter how trivial. They were patient and understanding when we having difficulty with our car delaying collection.
6 juli 2025
Review zonder uitnodiging
Antwoord van Kimberley - The Caravan & Motorhome People - Nottingham
Denise, thanks so much for sharing – it’s lovely to hear the team made everything feel easy and supported you, even with the car delays. We’re glad you felt in good hands throughout. We’ll see you again soon.
Many Thanks,
The Kimberley Team
Brilliant service from Richard and the…
Brilliant service from Richard and the whole team. Richard knows his caravans!! We never felt rushed, tried the layout of many caravans which is a must. Great handover from Richard and he even fitted our Nemesis Ultra wheel lock. You won’t go wrong with Kimberley Caravan Centre
4 juli 2025
Review zonder uitnodiging
Antwoord van Kimberley - The Caravan & Motorhome People - Nottingham
James, thanks so much for the kind words – Richard will be delighted to hear this. Great to know you had time to find the perfect layout and that everything felt relaxed and thorough. We’ll see you again soon.
Many Thanks,
The Kimberley Team
Had quite a few caravans from Kimberly…
Had quite a few caravans from Kimberly Nottingham branch over the years , always had good service. My latest caravan was picked up a few days ago , everything from initial sale to taking delivery went smoothly. On this occasion, I was somewhat incapacitated due to an arm injury. No problem, they kindly picked me up on collection day , towed my old caravan to Kimberly, did good hand over , then drove my new caravan home . Great service, thanks
24 juni 2025
Antwoord van Kimberley - The Caravan & Motorhome People - Nottingham
That’s fantastic to hear Phil – thanks so much for sharing. We’re really glad the team could step in and make things easy for you, especially with your arm injury. It means a lot knowing you’ve trusted us over the years. We’ll see you again soon.
Many Thanks,
The Kimberley Team
Very good service but just looking for…
Very good service but just looking for the wheel brace and jack which was not pointed out on handover is there one ?
24 juni 2025
Antwoord van Kimberley - The Caravan & Motorhome People - Nottingham
Thanks for your feedback – glad to hear the service was good overall. I’ve passed your question to our aftersales team, and they’ll be in touch shortly to confirm about the wheel brace and jack for you.
Many Thanks,
The Kimberley Team
Staff very helpful
Staff very helpful, checked and sorted my problem. No hanging around and was soon on my way
24 juni 2025
Antwoord van Kimberley - The Caravan & Motorhome People - Nottingham
Mr Smith, great to hear the team got you sorted quickly and without any hassle. That’s just how we like things to be. We’ll see you again soon.
Many Thanks,
The Kimberley Team
Darrel
Darrel, was very helpful, finding the right caravan for us. Kept us informed while caravan was being prepared , handover went smoothly.Thank you.
24 juni 2025
Antwoord van Kimberley - The Caravan & Motorhome People - Nottingham
Charles, thanks for the kind words – Darrel will be glad to know he made the process easy and kept you in the loop. Great to hear the handover was smooth too. We’ll see you again soon.
Many Thanks,
The Kimberley Team
From the start of looking of looking…
From the start of looking of looking for a caravan we had friendly service without any pressure to find the caravan that suits us.
23 juni 2025
Antwoord van Kimberley - The Caravan & Motorhome People - Nottingham
Jonathan, great to hear you felt no pressure and had friendly support while finding the right caravan. That’s exactly how it should be. We’ll see you again soon.
Many Thanks,
The Kimberley Team
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