We bought our first motorhome and the sales team were great to deal with. They answered all of our questions (of which there were many!). On the day of collection it all went smoothly and the handover... Toon meer
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Having purchased a number of new caravans with them at Nottingham had them service also I ask them to get me 4skirt rail end caps for my swift caravan they basiclly said it wasn’t cost effective for t... Toon meer
The salesman Darryl was extremely responsive, helpful and thorough and supervised a new employee who talked us through details. All staff were great.
I posted a review when we first picked our new Coachman up , and feel after 15 months of ownership another is deserved. As expected, the service has been excellent , top notch. First year service done... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Kimberley – The Caravan & Motorhome People. A family-run business since the 1970s, we’re passionate about helping you find the perfect caravan or motorhome. Silver award winners in the Caravan Owner Satisfaction Awards! Proud runners-up for Caravan Dealership of the Year 2025, we have branches in the East Midlands & the North, offering 300+ motorhomes & caravans from leading brands like Swift, Bailey, Coachman, Carthago & Xplore. Why Choose Kimberley? Trusted for quality & service, 4.6★ Trustpilot rating from 1,000+ happy customers, fantastic facilities: Darlington branch: On-site café, huge awning & accessories shop, children’s play area, plus indoor & outdoor showrooms and NCC approved service centre. Nottingham branch: Outdoor showroom, awning & accessories shop, plus an NCC approved service centre. Start your adventure with Kimberley – where great journeys begin!
Contactgegevens
Eastwood Road, NG16 2HX, Kimberley, England, Verenigd Koninkrijk
- 0115 9382401
4,7
Uitstekend
591 reviews
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Antwoord van Kimberley - The Caravan & Motorhome People - Nottingham
Thanks for the great feedback. We're really pleased Richard made the sales experience easy and straightforward for you. Hope you're enjoying your new van.
Many Thanks,
The Kimberley Team
We bought our first caravan from…
We bought our first caravan from Kimberly Caravans, the whole experience was positive and easy. Everything was delt with professionaly. Thanks to Darrell who we delt with made evrything enjoyable.
20 augustus 2025
Antwoord van Kimberley - The Caravan & Motorhome People - Nottingham
Thanks Matt, and congratulations on your first caravan. We’re so pleased the whole experience was positive and straightforward. Darrell will be chuffed to hear he helped make it all enjoyable for you.
Many Thanks,
The Kimberley Team
Richard was really helpful
Richard was really helpful, thank you
22 augustus 2025
Review zonder uitnodiging
Antwoord van Kimberley - The Caravan & Motorhome People - Nottingham
Thanks Richard, we’re really glad to hear you were well looked after. Appreciate you taking the time to leave a review and we hope to see you again soon.
Many Thanks,
The Kimberley Team
Good service Kept me updated on a part I had been…
Kept me updated on a part I had been waiting for. When it came in they sent it down by post.
31 juli 2025
Antwoord van Kimberley - The Caravan & Motorhome People - Nottingham
Thanks Pete, glad to hear you were kept in the loop and the part was sent out promptly once it arrived. We appreciate the feedback and hope everything’s working well now.
Many Thanks,
The Kimberley Team
Sales man came around to value my…
Sales man came around to value my caravan , said only market was a customer he had abroad and caravan was going to be shipped abroad in a container to Dubai and that the max he would pay is 3.5k after wanting 4.2k , then all of a sudden they have it for sale on their web site for 8k , I know they have to make a profit but to blatantly lie though your teeth is not a good sales technique , van “Buccaneer Schooner 2007” would not deal with these people ever again .
17 augustus 2025
Review zonder uitnodiging
Antwoord van Kimberley - The Caravan & Motorhome People - Nottingham
Hi David, I’m sorry to read your comments, but I want to be clear that there was no dishonesty involved. The offer we made was based on market conditions and what we believed was achievable at the time. You were under no pressure or obligation to accept it.
We later chose to retail the caravan instead of trading it on, which means we take on full liability, include a warranty, complete servicing and valeting, and pay VAT, all of which reduce the margin significantly. The retail price reflects those additional costs and responsibilities as we are a business at the end of the day.
We always aim to be fair and transparent in how we operate, and I'm sorry you feel let down. That said, if you'd like to revisit the sale and have the caravan back, you're more than welcome to discuss that with us.
All the best,
Jason
Very responsive after sales service
We have had some items that need attention on our new Coachman. This would normally be a worry bead for us, but the after sales customer care that we are receiving from Kimberley is excellent. The sales process was very good, but the pickup from that point has been first rate, by both William and Lindsey. This review relates specifically to our visit in July, anything that could be done on the day was done and the outstanding ones are awaiting input, or components, from Coachman. We have no doubt in my mind that the Customer Service Team , at Kimberley , will resolve those that have been carried forward. We can highly recommend this dealer, on our experience to date… having a dedicated Customer Service / Support team is a real plus.
24 augustus 2025
Review zonder uitnodiging
Antwoord van Kimberley - The Caravan & Motorhome People - Nottingham
Thanks so much for your thoughtful review. We're really pleased to hear that both William and Lindsey have looked after you so well and that your aftersales experience has been such a positive one. It's great to know the work completed during your July visit met expectations and that you're feeling confident about the remaining items being resolved. Having a dedicated support team in place is something we value highly, so it's lovely to see that recognised.
Many Thanks,
The Kimberley Team
I’ve used them for two transactions one…
I’ve used them for two transactions one for a caravan the other a motorhome
The first went well with good service the second was poor still have unanswered question 8 months on.
13 december 2024
Antwoord van Kimberley - The Caravan & Motorhome People - Nottingham
Thanks for your feedback Collin. We're glad to hear your first experience went well but sorry to learn the second didn’t meet expectations. We’ve noted your comments and will be in touch to help get things resolved.
Many Thanks,
The Kimberley Team
Outstanding customer service
Richard was very professional and knowledgeable and everything went very smoothly. Were were made to feel very welcome and nothing was too much trouble. I would thoroughly recommend Kimberly Caravans
21 augustus 2025
Review zonder uitnodiging
Antwoord van Kimberley - The Caravan & Motorhome People - Nottingham
Thanks Jeff, we’re so pleased to hear Richard made the whole experience smooth and welcoming for you. It’s great that you felt well looked after and we really appreciate the recommendation.
Many Thanks,
The Kimberley Team
What can I say Richard has been an…
What can I say Richard has been an absolute star, supporting my daughter and husband buying their first caravan and I cannot thank him enough. Highly recommend.
16 augustus 2025
Review zonder uitnodiging
Antwoord van Kimberley - The Caravan & Motorhome People - Nottingham
Thanks Wendy, it’s lovely to hear how well Richard supported your daughter and her husband through their first caravan purchase. We really appreciate the kind words and the recommendation.
Many Thanks,
The Kimberley Team
Went to Kimberley branch for a browse…
Went to Kimberley branch for a browse at different ranges and options being 1st time caravan owners. We fell in love with an option, and Richard was fantastic throughout the whole process, talked us through everything, showed us how everything worked, and went above and beyond to look after us. Couldn't have asked for a better experience from Richard
16 augustus 2025
Review zonder uitnodiging
Antwoord van Kimberley - The Caravan & Motorhome People - Nottingham
Thanks Rebecca, we’re so pleased your first experience as caravan owners was such a great one. It’s lovely to hear how well Richard looked after you and helped make the whole process easy and enjoyable. Wishing you all the best with your new caravan adventures.
Many Thanks,
The Kimberley Team
Very easy transaction
Very easy transaction, Darrell provided some additional extras FOC and was very knowledgable and clear during the caravan handover.
14 augustus 2025
Review zonder uitnodiging
Antwoord van Kimberley - The Caravan & Motorhome People - Nottingham
Thanks Richard, great to hear the transaction was nice and straightforward. We're glad Darrell looked after you so well and that the handover was clear and informative. Hope you're enjoying the new caravan.
Many Thanks,
The Kimberley Team
Very impressed by the staff I have met
Very impressed by the staff I have met. Pleased with their knowledge about the products they sell be it the new caravans,spares or awnings.
8 augustus 2025
Antwoord van Kimberley - The Caravan & Motorhome People - Nottingham
Thanks Andrew, we’re really pleased to hear you were impressed by the team and their knowledge across everything from new caravans to spares and awnings. It’s great to know you felt well looked after and we hope to welcome you back again soon.
Many Thanks,
The Kimberley Team
Super service in all regards
Excellent service again from Kimberley Caravans. This is our third caravan bought from this company over the years. On every occasion all the staff involved have been helpful, friendly and knowledgeable in listening to our requirements and providing us with the product we require which suits our budget.
My wife and I have no hesitation in recommending this company to any potential customer. We promise you won’t regret it.
14 augustus 2025
Review zonder uitnodiging
Antwoord van Kimberley - The Caravan & Motorhome People - Nottingham
Thanks Peter, it means a lot to have your continued trust and support over the years. We’re so pleased the team have been helpful and attentive every time, and that you’ve found the right caravan to suit your needs and budget. Your recommendation is truly appreciated.
Many Thanks,
The Kimberley Team
The office for repairs getting it wrong
The office for repairs keep getting completely wrong I reported a problem that was a warranty issue when returning to the office 2 weeks later to find it had been forgotten and needed to be reordered not I’m not happy about this
30 juli 2025
Antwoord van Kimberley - The Caravan & Motorhome People - Nottingham
Thanks for your feedback Dennis. We're sorry to hear about the delay and that your issue wasn’t followed up as expected. We understand how frustrating that must be and will look into what’s happened here. Your comments have been noted.
Many Thanks,
The Kimberley Team
Very good at dropping off caravan and…
Very good at dropping off caravan and collecting,but not very good at communications
29 juli 2025
Antwoord van Kimberley - The Caravan & Motorhome People - Nottingham
Thanks for the feedback David. We're glad the drop-off and collection went smoothly but sorry to hear communication fell short. We appreciate you highlighting this and will take it on board moving forward.
Many Thanks,
The Kimberley Team
We realised we had pick the wrong…
We realised we had pick the wrong caravan told Richard and discussed what we needed and sort various caravan which suited us so we came he sorted a good selection from these we pickles the ideal caravan thanks
5 augustus 2025
Antwoord van Kimberley - The Caravan & Motorhome People - Nottingham
Thanks Kevin, we're really glad Richard was able to help you find the right caravan after your initial choice. It’s great to hear he listened to what you needed and guided you to the perfect match. Enjoy your new caravan and we hope to see you again.
Many Thanks,
The Kimberley Team
Antwoord van Kimberley - The Caravan & Motorhome People - Nottingham
Thanks Chris, really glad to hear you found the service helpful and the team looked after you well. We appreciate the feedback and hope to see you again.
Many Thanks,
The Kimberley Team
Not pushy
Not pushy, allowed s to browse then answered all questions. Felt valued
7 augustus 2025
Review zonder uitnodiging
Antwoord van Kimberley - The Caravan & Motorhome People - Nottingham
Thanks Christopher, really glad to hear you felt valued and were given the space to browse at your own pace. We’re always here to help whenever you're ready. Hope to see you again soon.
Many Thanks,
The Kimberley Team
Habitation inspection.
Went to KCC this week for my habitation inspection on my camper van ..as an ex employee I would not go anywhere else...Great service and such a helpful friendly team ... as I was there a customer came in with a crate of beer to say thank you for the help last week ..he had pulled in on his travels with a problem...typical Kimberley fashion they tried there best to help.
5 augustus 2025
Review zonder uitnodiging
Antwoord van Kimberley - The Caravan & Motorhome People - Nottingham
Thanks Jeff, it really means a lot coming from you. It's always great to see you and you're definitely missed by everyone here. We're so pleased you still choose us for your camper and that the team delivered the friendly, helpful service we're proud of. The crate of beer moment really summed it up perfectly.
Many Thanks,
The Kimberley Team
Richard who sold us caravan was amazing…
Richard who sold us caravan was amazing 5 stars, after living in caravan for few days we couldn’t turn on control panel to turn hot water on, I called up company Friday last week I spoke to engineer on phone they couldn’t solve issue, they put me back to person I spoke to before, they said would get engineer out , said I would have to pay call out fee even though still under warranty, they told me on the Friday that they would call me on the Monday it’s Wednesday now still heard nothing, I guess they not interested that we just spent money on a caravan
29 juli 2025
Antwoord van Kimberley - The Caravan & Motorhome People - Nottingham
Thank you for your feedback. We're really sorry to hear about the delay and the frustration this has caused, especially after such a positive experience with Richard. That’s certainly not the level of aftercare we aim to provide and we understand how important it is to get these things resolved quickly, especially when you're already using the caravan.
We’ll look into what’s happened and make sure someone gets back to you as soon as possible to sort this.
Many Thanks,
The Kimberley Team
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