Contratamos un t-rock o similar, de CAMBIO MANUAL. Nos asignaron un vehículo automático -que no sé conducir- y nos dijeron (Julian) que si quería uno manual tenía que pagar más de cincuenta euros adi... Toon meer
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Lees wat reviewers zeggen
Its so easy and great to deal out with the employees, and they were kind, we feel they want to do anything to serves our interest and benefit, and they give us an advice about choosing the car to be... Toon meer
Bedrijf heeft geantwoord
If you treat Klass Wagen as a full service rental company (e.g. ignore the low price and take their insurance product), they are competitive in price with the major players (Hertz, Sixt etc) wit... Toon meer
Bedrijf heeft geantwoord
Excellent car rental experience. The staff was very professional, friendly and kind throughout the entire process. They made everything easy and efficient, answered all my questions and provided outst... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
About Klass Wagen Klass Wagen is one of the most appreciated car rental companies in Romania, with over 18 years of experience in the industry. Our journey began in 2005 in Timișoara, when four people shared a common dream: to create a car rental company built on integrity, honesty, trust, and teamwork. What started with just seven cars has grown into a modern fleet of more than 3,000 vehicles, including economy cars, automatics, SUVs, hybrids, and vans—ready to meet the needs of both leisure and business travelers. Today, Klass Wagen operates in several key destinations across Europe: Romania: Bucharest, Iași, Timișoara, Cluj-Napoca, Sibiu, Craiova, Oradea, Brasov, Suceava, Bacau. Hungary: Budapest Portugal: Lisbon Airport & Downtown, Faro, Porto Airport and Downtown. Madeira: Funchal Airport & Downtown. Austria: Vienna. Our mission is simple: to make car rental easy, transparent, and accessible. We focus on offering excellent value for money, modern vehicles, and premium services that ensure every journey starts smoothly. Each year, thousands of customers choose Klass Wagen for reliable vehicles, friendly service, and flexible rental options. Their positive reviews and testimonials are the best proof of our commitment to quality. Our team is available 24/7, ready to help you find the perfect car for your trip.
Contactgegevens
Industrie Strasse 1, 2432 , Schwadorf bei Wien, Oostenrijk
- +4314360180
- austria@klasswagen.com
- klasswagen.at
4,4
Uitstekend
151 reviews
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Heeft 94% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
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Respectful staff
Respectful staff, good price and excellent service also new and clean car. I will definitely rent again from Klass Wagen.
Thanks alot
25 april 2026
Antwoord van Klass Wagen Austria
Hello!
Thank you for your kind words! We're happy to hear that you were satisfied with our services. We hope to welcome you back soon.
Team Klass Wagen
Great service and car
27 april 2026
Antwoord van Klass Wagen Austria
Hello!
We appreciate your feedback and are delighted that you enjoyed our services! :)
Looking forward to your next visit.
The KW Team
Great value for money
Great value for money. Get the comprehensive insurance for peace of mind.
The request for pick up is one way communication. It would be great if someone could send a confirmation message.
27 april 2026
Antwoord van Klass Wagen Austria
Hello!
Thank you for your review! Your opinion is important to us and helps us improve everything we do. We look forward to your next visit, it was a pleasure serving you!
KW Team
SCAM, PREDATORY PRACTICES & UNFAIR CHARGES – READ BEFORE BOOKING!
I strongly advise everyone to avoid Klass Wagen. My experience with them has been a nightmare involving inconsistent fees and what feels like a calculated attempt to charge for pre-existing damage.
The Issues I Encountered:
Impossible Inspection Conditions: I picked up my car at 12:30 AM in pitch-black conditions during heavy rain. As seen in my photos, the car was covered in water droplets and glare, making it physically impossible to detect minor surface scratches. Upon return they claimed two tiny scratches, charged me €250 without my agreement.
Unauthorized Deposit Amount: My booking voucher explicitly stated a maximum deposit of €2,300, yet they blocked €2,600 on my card and but 2300 in the contract.
Hidden & Inconsistent Fees: While the contract I signed in Vienna listed the Administrative Fee at €100, the "Penalty Notification" I received from their Hungary office suddenly increased this fee to €150.
Unprofessional Staff: At the time of pickup, only one agent was available who acted as agent and shuttle driver, stated he was in a rush to collect other passengers from the airport. When I requested a physical copy of the contract to review the terms, I was told it would be emailed and that I should read it there. My signature was taken under pressure of time.
He did not even take me to the car for inspection, just gave me the key and left. The car was parked in pitch black dark outdoors and I had to stand in a cold dark rainy night to take the picture.
During the return process, I explicitly informed their representative, Mr. Khachatian Artur, that I did not cause the scratches identified. However, the process was rushed when a colleague interrupted to complain that he was taking too much time with me. His exact words were: "You are with this customer for 15 mins". I felt pressured to sign the return document simply to leave the premises, despite my clear verbal disagreement with the damage assessment.
Unable to provide Evidence: They were unable to provide for "time-stamped, high-resolution photos" of the car from the previous return (before my rental) to prove those scratches weren't already there.
Final Warning: This company admitted to "errors" in their initial communication with me, yet they still pursued these unfair charges. If you value your money and your peace of mind, do not rent here. I am considering reporting this case to the European Consumer Centre (ECC).
11 april 2026
Review zonder uitnodiging
Antwoord van Klass Wagen Austria
Thank you for your feedback, Mr. Sayed.
We sincerely apologize for the situation you experienced and for any inconvenience caused during your rental. This is certainly not the level of service we aim to provide to our customers.
In order to review your case in detail and provide you with a proper resolution, we kindly ask you to contact us at customercare.at@klasswagen.com with any additional information you may have. Our team will carefully investigate all aspects of your rental, including the charges and procedures followed.
We appreciate your patience and the opportunity to clarify this matter.
Kind regards,
KW Team
Update:
Thank you for taking the time to share your feedback. We take all reviews seriously and would like to clarify several aspects of your experience.
First, we would like to point out that our vehicles are always inspected in proper conditions before each rental. Additionally, for transparency reasons, we encourage all customers to take photos and videos of the vehicle at pickup in order to document its condition. Unfortunately, the weather conditions at the time of your pickup were outside of our control. According to our records and inspection documents, the scratches mentioned were not present before your rental.
Regarding your statement that the damage charge was unauthorized, we do hold your written approval allowing us to process such charges in accordance with the signed rental agreement, which confirms your prior consent.
Concerning the security deposit, we acknowledge that the blocked amount exceeded the value stated on your voucher. However, we also provided you with a written confirmation that this discrepancy would be taken into consideration should any damage penalty be applied during your rental. We have correspondence available to support this.
With respect to the administrative fee, the rental contract clearly explains that the additional €50 applies in cases where the customer refuses to settle the damage charge at the time of vehicle return. This information is included in the signed agreement.
We also do not consider it fair to describe our staff as unprofessional because a printed contract was not provided. Our contracts are systematically sent by email to all customers, and our rental terms and conditions are available before the booking is confirmed and paid, including for reservations made through external platforms. For this reason, we believe customers are informed in advance about the contractual conditions before signing.
Regarding your interaction with our colleagues during the return process, while we always try to provide as much assistance and clarification as possible, we must also ensure that other customers are attended to in a timely manner. We appreciate your understanding that operational constraints may sometimes limit the amount of time available.
Finally, concerning the evidence of the vehicle’s previous condition, you were provided with a damage report at pickup indicating all registered damages on the vehicle. We also encourage customers to take their own photos immediately after collecting the car specifically to avoid misunderstandings and ensure full transparency.
We assure you that we carefully review all customer feedback, but we also expect reviews to remain fair, objective, and based on the full context of the rental process.
We hope this response helps clarify the situation and addresses your concerns.
Daniel,
Customer Care
Klass Wagen
Clean car, good service
Prompt, friendly, service.
Car was clean and ready to go at our arrival.
26 april 2026
Antwoord van Klass Wagen Austria
Hello!
Thank you for your kind words! We're happy to hear that you were satisfied with our services. We hope to welcome you back soon.
Team Klass Wagen
Antwoord van Klass Wagen Austria
Hello!
Thank you for your feedback! 😊 We're happy to hear that you were satisfied with our services. Looking forward to seeing you again! 🚗✨
KW Team
Antwoord van Klass Wagen Austria
Hello!
Thank you for your feedback, we are glad you liked our services! :)
We look forward to seeing you next time.
KW Team
I found the service to be good
I found the service to be good. We were picked up at the airport and handed over the keys to the car. Everything went smoothly.
I was a little suspicious when I had to put the damage deposit down and was provided with a long list of items that we could be charged for, but when we returned the vehicle, there were no issues. The staff was very helpful when we dropped off the vehicle to get us back to our airport hotel
26 april 2026
Antwoord van Klass Wagen Austria
Hello!
Thank you for your feedback! We are delighted to hear you had a pleasant experience and we look forward to welcoming you again soon! 🚗✨
The Klass Wagen Team
Iulian got us set up with our rental…
Iulian got us set up with our rental and made sure we were all taken care of very well. Very professional throughout the process.
17 april 2026
Antwoord van Klass Wagen Austria
Hello!
Thank you very much for sharing your good experience.
We are waiting for you to come back.
Kind regards,
KW Team
It was very nice service by the Klass…
It was very nice service by the Klass Wagen. Also Mr. Titi was so kind and helpful.
22 april 2026
Antwoord van Klass Wagen Austria
Hello!
Thank you for your kind words! We're happy to hear that you were satisfied with our services. We hope to welcome you back soon.
Team Klass Wagen
Antwoord van Klass Wagen Austria
Hello!
Thank you for your feedback! 😊 We're happy to hear that you were satisfied with our services. Looking forward to seeing you again! 🚗✨
KW Team
Staff are great and helpful
Staff are great and helpful, Cars are clean and prices are good.
15 april 2026
Antwoord van Klass Wagen Austria
Hello!
Thank you for your feedback! 😊 We're happy to hear that you were satisfied with our services. Looking forward to seeing you again! 🚗✨
KW Team
Good service
15 april 2026
Antwoord van Klass Wagen Austria
Thank you very much for your 4-star rating!
We truly appreciate your feedback and are glad to see that you had a positive experience with us. At the same time, we are always striving to improve and reach a 5-star experience for all our customers.
If you have a moment, we would be very grateful if you could share more details about your experience and let us know what we could do better. Please feel free to contact us at customercare.at@klasswagen.com.
Thank you once again for choosing Klass Wagen, and we hope to welcome you again soon!
Best regards,
good car
good car, friendly staff, flexible.
insurance always an issue, what to insure, local or not.
19 april 2026
Antwoord van Klass Wagen Austria
Thanks for your feedback!
We’re glad to hear you enjoyed the car, found our staff friendly, and appreciated the flexibility 😊
We understand that insurance options can sometimes feel unclear, and we’re always looking to improve how we explain these choices so everything is as transparent and easy as possible.
If there’s anything specific that would have made your experience a 5-star one, we’d really appreciate your input. Please feel free to share your suggestions with us at customercare.at@klasswagen.com
— your feedback helps us improve our services.
We hope to welcome you again soon!
Best regards,
Customer Care Team
Klass Wagen
Prestation irréprochable
Prise en charge parfaite et prestation au top. L'équipe est professionnel et super serviable. Je recommande et je reprendrai sans hésitation.
20 april 2026
Antwoord van Klass Wagen Austria
Hi,
Thank you for your feedback, we are glad you liked our services! :)
We look forward to seeing you next time :)
The KW Team
Artur was very helpful and got me to…
Artur was very helpful and got me to the airport in good time 👍
17 april 2026
Antwoord van Klass Wagen Austria
Hello!
Thank you very much for sharing your good experience.
We are waiting for you to come back.
Kind regards,
KW Team
very good 4 star because of location
very good 4 star because of location
staff was good specially uthan very helpful
thank you
20 april 2026
Antwoord van Klass Wagen Austria
Hello,
Thank you for your valuable feedback.
We are pleased to learn that you appreciated our location and that our team provided you with a helpful and pleasant experience.
Your comments are highly appreciated, and we look forward to welcoming you again in the future.
Kind regards,
KW Team
Belle expérience
Nice experience, they were professional, and explanations and top. Not to mention very nice agency quality/price ratio
11 april 2026
Antwoord van Klass Wagen Austria
Hello!
Thank you very much for sharing your good experience.
We are waiting for you to come back.
Kind regards,
KW Team
Excellent car and affordable
The pickup was quick. The prices were affordable. The car was excellent. The staff was helpful. Only thing is that it is 5-10 mins from airport. But that’s why they are affordable. They save on the rents of airport and pass these savings to customers. And they provide shuttle for transfer. Super convenient
20 april 2026
Antwoord van Klass Wagen Austria
Hello!
Thank you very much for sharing your good experience.
We are waiting for you to come back.
Kind regards,
KW Team
Almost no German language but English of all employees very good. --> So no problem at all
Quick service. Very uncomplicated. That´s how it should be.
20 april 2026
Antwoord van Klass Wagen Austria
Hello!
Thank you very much for sharing your good experience.
We are waiting for you to come back.
Kind regards,
KW Team
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