Konsole Kingz Reviews 

41
•
TrustScore 3 uit 5

3,0

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Lees wat reviewers zeggen

Beoordeeld met 2 van de 5 sterren

Konsole Kingz first delayed my pre order, then told me it had been cancelled, only when I contacted them for an update, after the second date had been surpassed. This means I missed out on a steelbook... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 1 van de 5 sterren

Pre ordered new call of duty and expected it to arrive on launch day however was only posted on launch day to arrive next day. No point pre ordering if they can't deliver on day of release

Bedrijf heeft geantwoord

Beoordeeld met 3 van de 5 sterren

Had a Pre-Order for fire emblem Dagdan collection, eventually got cancelled due to insufficient stock. Konsole Kingz is a fine enough store however communication is not amazing. While I didn’t realise... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Managed to snap up the last Xbox Series X Vanguard bundle at retail price. Absolutely excellent service, received next day (paid for this option). Packed very safely, all items present. Company a... Toon meer

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  1. Videogamewinkel
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  4. Kansspelaanbieder

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3,0

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TrustScore 3 uit 5

41 reviews

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3,0

Alle reviews

(41)

13 reviews in de afgelopen 12 maanden

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Beoordeeld met 2 van de 5 sterren

Will order elsewhere in future

Slow dispatch, not advised I needed to pay extra to have the game on the early release day, which should be obvious since I purchased the gold edition with 3 days early access, Charginf extra for that postage on top of the game cost is a bit much.
Plus the customer service is incredibly slow to respond

27 augustus 2024
Logo Konsole Kingz

Antwoord van Konsole Kingz

Its a real shame that there are no more honest reviewers on trustpilot.

Hi Mark,

You bombarded our customer service team with rude emails and it is advised to allow 24-48 hour for a response. We also emailed you telling you that you paid for the standard shipping so you order will come after the release day.

We emailed you saying that if you wanted if you wanted your order on release day you would have to choose the preorder shipping option which is clearly shown when checking out. You do not need to be advised as it clearly states it on our website.

Kind Regards,
Konsole Kingz Team

Beoordeeld met 1 van de 5 sterren

Let you pay for something they don’t have.

Let you place an order then once you’ve paid they say it’s out off stock and that your due a refund the next day after ordering. They haven’t refunded or said how long it will take for it. How hard is it to know what you’ve got to sell and inform a customer when they’ll be refunded?

23 augustus 2024
Review zonder uitnodiging
Logo Konsole Kingz

Antwoord van Konsole Kingz

Hi Mr Wade,

We are very confused on this review as we cancelled your order respectfully due to the item not being in stock as we were only able to acquire a few as these are limited editions. As for refunds they are stated on every website which normally takes 5-7 days to process.

Beoordeeld met 5 van de 5 sterren

Great Luigi's Mansion 2 purchase

Purchased Luigi's Mansion 2. Received next day (paid for this option). All items present.

Company answered my queries promptly and professionally. Will buy from them again!

26 juni 2024
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

useless

useless, whats the point of preordering if youre going to ship it out late. wont be ordering from you again. at least bigger companies send stuff on time.

Update after the rude reply:
Not only was there no option of a "next day delivery" but shipping something that's been preordered out for next day delivery is the bare minimum for most other companies. Again, sub par.

18 november 2022
Logo Konsole Kingz

Antwoord van Konsole Kingz

Hi Brandon,

You chose the free shipping option which the delivery times are 2 - 4 working days. if you wanted your pre-order to arrive on release day, next day option would’ve been suitable for you.

Update: Hi Brandon, we always have the option for next day delivery. If there was no option available please check your browser.

Kind Regards,
Konsole Kingz

Beoordeeld met 1 van de 5 sterren

Bought a Grey Nintendo Switch from them…

Bought a Grey Nintendo Switch from them in October 2022 for my sons birthday. When we opened it the box was full of cellotape where the sides had been taped together, the box was also damaged and the switch was clearly second hand with ware on the controls etc. We complained and the seller blamed the staff for sending out the wrong one.Yeah OK google the address and you'll see its a house on a normal street in Plymouth.
A replacement came 3 weeks later after I had to chase them. The replacement had a European plug and a finger print on the screen? The second Switch was returned and we haven't had a refund as of the 24th of December.
Paypal case opened and the seller is blaming me for the cellotape and damage on the first box for some reason, even though they had received and replaced the first item and no mention of this before??? Apparently I have to pay for the return of the second switch because their returns only works once? Once we'd sent a second switch back to the return address we received an email telling me to send the second switch to an address in London? The original address is Plymouth, by this time it was to late the parcel had already been sent. The sellers still isn't refunding me as they want the recipe for the return. They have offed to refund, just refund the original £259.99 as soon as you receive the item back??? I thought Id use these guys instead of bigger company's but that burnt me on the ass. Now the website is down and emails are bouncing back. Clearly setup to scams people before Christmas.

21 november 2022
Review zonder uitnodiging
Logo Konsole Kingz

Antwoord van Konsole Kingz

Hi Paul,

We are extremely sorry that you received a preowned Nintendo and the replacement came with an EU plug.

We explained that you can only use a return label once. We requested that you send us the product back via any of your chosen couriers and provide us with proof of shipping with the shipping amount so we can refund you the shipping cost and the original refund amount.

We have two addresses for returns and required that you send it to the Plymouth office for further investigation. As you are aware, it is the Christmas period so we emailed you in time before you posted it out to send it to our original office in London. Our registered address is in London.

Our website is under maintenance and can assure you we do not scam!

Our emails are working fine we are still awaiting your proof of shipping.

Please as requested send us proof of shipping and the amount so we can look into this and refund you the shipping cost you payed for and original amount.

Kind Regards,
Konsole Kingz

Beoordeeld met 1 van de 5 sterren

Scam website

Scam website! I paid £99.99 for the Pokemon Dual Pack and the seller cancelled my order without providing me with a refund! I messaged the company and was told that I had to wait. After more than 3 weeks of waiting, I ended up opening a PayPal case to get my refund.

*Update* Seller has flagged my review to try and get my comment removed. Buyers beware!

*Update 16/12/2022 in response to Konsole Kingz reply*
Please stop accusing me of being untruthful; this is not a positive view to put across to your potential customers. You know full well that you stopped replying to my messages and left me without a refund. The public comment on your Facebook Black Friday post, which you ignored, is enough evidence for anyone to see. When you stopped replying to me, I had to reach out to PayPal. My reviews have not been contradictory.

I have recently found out that there is another page called Konsole Kingz. They have made a post on their social media about this company! I really wish I had done my research before buying.

13 november 2022
Review zonder uitnodiging
Logo Konsole Kingz

Antwoord van Konsole Kingz

Hi Eleanor,

You left a review on Facebook saying we did not reply to your messages? Only PayPal replied to you. Now you’re saying we replied to your messages?

Please be truthful.

We cancelled your order and informed you it was due to no stock. Which you know as you messaged us. We refunded your account. You opened a PayPal case for your refund when it takes 10 working days sometimes longer on Paypal.

You messaged us regarding your refund and we told you that it could take 5- 10 working days. If it took longer contact PayPal as this was out of our control.

Please do not leave false reviews. Your account was refunded accordingly.

Beoordeeld met 5 van de 5 sterren

Excellent service

Excellent service, everything as promised, would 100% recommend Konsole Kingz to friends and family, well done guys.

24 november 2022
Beoordeeld met 5 van de 5 sterren

10/10 will defo be ordering again!!

Even from having a look on their website, I was instantly impressed - everything so clearly laid out and shows what’s coming soon. Really good communication and quick delivery and ofc amazing products!!

10 november 2022
Review zonder uitnodiging
Beoordeeld met 2 van de 5 sterren

Don't preorder with this company

Preordered an item a few months in advance only to be cancelled on the day of release. Unlikely to be able to find a replacement source now. Clearly they take orders without having any clue of stock they'll receive. I was refunded at least. Still I'll never use them again.

9 november 2022
Review zonder uitnodiging
Logo Konsole Kingz

Antwoord van Konsole Kingz

Hi M Jeffrey,

Thank you for taking the time to leave this review, we can only apologise for
the experience you have had when shopping with us.

So we can look into this further could you please send us an email.

Please state your order number when contacting Customer Support.

Thank you and we look forward to helping you in the future.

Kind Regards
Konsole Kingz.

Beoordeeld met 1 van de 5 sterren

Cancelled order with no explanation

Pre ordered god of war controller about a month before release had the order cancelled today with no explanation just a refund. Won’t use again.

7 november 2022
Review zonder uitnodiging
Logo Konsole Kingz

Antwoord van Konsole Kingz

Hi Daniel,

Thank you for taking the time to leave this review, we can only apologise for
the experience you have had when shopping with us.

So we can look into this further could you please send us an email.

Please state your order number when contacting Customer Support.

Thank you and we look forward to helping you in the future.

Kind Regards
Konsole Kingz.

Beoordeeld met 5 van de 5 sterren

Ordered a ps5

Ordered a ps5 fast delivery and service was really good replied quick when I had questions. Really recommend.

19 oktober 2022
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

I just got my ps5

I just got my ps5. The delivery was in short time and the service was great. I sincerely recommend to those who doubt.

15 oktober 2022
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

I bought FIFA 23

I bought FIFA 23 , delivery was amazing, packaging was great, and the delivery was quick and easy. Good communication throughout with seller. Would definitely recommend!

14 oktober 2022
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Excellent Xbox Series X purchase

Managed to snap up the last Xbox Series X Vanguard bundle at retail price. Absolutely excellent service, received next day (paid for this option). Packed very safely, all items present.

Company answered my several queries promptly and professionally. Will buy from them again!

Highly recommended.

3 februari 2022
Review zonder uitnodiging

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