Konsole Kingz first delayed my pre order, then told me it had been cancelled, only when I contacted them for an update, after the second date had been surpassed. This means I missed out on a steelbook... Toon meer
Bedrijf heeft geantwoord
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Konsole Kingz first delayed my pre order, then told me it had been cancelled, only when I contacted them for an update, after the second date had been surpassed. This means I missed out on a steelbook... Toon meer
Bedrijf heeft geantwoord
Pre ordered new call of duty and expected it to arrive on launch day however was only posted on launch day to arrive next day. No point pre ordering if they can't deliver on day of release
Bedrijf heeft geantwoord
Had a Pre-Order for fire emblem Dagdan collection, eventually got cancelled due to insufficient stock. Konsole Kingz is a fine enough store however communication is not amazing. While I didn’t realise... Toon meer
Bedrijf heeft geantwoord
Managed to snap up the last Xbox Series X Vanguard bundle at retail price. Absolutely excellent service, received next day (paid for this option). Packed very safely, all items present. Company a... Toon meer
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Morritt House, 58 Station Approach, South Ruislip, HA4 6SA, Middlesex, Verenigd Koninkrijk
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Slow dispatch, not advised I needed to pay extra to have the game on the early release day, which should be obvious since I purchased the gold edition with 3 days early access, Charginf extra for that postage on top of the game cost is a bit much.
Plus the customer service is incredibly slow to respond

Antwoord van Konsole Kingz
Let you place an order then once you’ve paid they say it’s out off stock and that your due a refund the next day after ordering. They haven’t refunded or said how long it will take for it. How hard is it to know what you’ve got to sell and inform a customer when they’ll be refunded?

Antwoord van Konsole Kingz
Purchased Luigi's Mansion 2. Received next day (paid for this option). All items present.
Company answered my queries promptly and professionally. Will buy from them again!
Don't pre-order with these guys, there's a good chance your order will be cancelled close to release if they can't find the stock to fill it. They refunded me, at least.
useless, whats the point of preordering if youre going to ship it out late. wont be ordering from you again. at least bigger companies send stuff on time.
Update after the rude reply:
Not only was there no option of a "next day delivery" but shipping something that's been preordered out for next day delivery is the bare minimum for most other companies. Again, sub par.

Antwoord van Konsole Kingz
Bought a Grey Nintendo Switch from them in October 2022 for my sons birthday. When we opened it the box was full of cellotape where the sides had been taped together, the box was also damaged and the switch was clearly second hand with ware on the controls etc. We complained and the seller blamed the staff for sending out the wrong one.Yeah OK google the address and you'll see its a house on a normal street in Plymouth.
A replacement came 3 weeks later after I had to chase them. The replacement had a European plug and a finger print on the screen? The second Switch was returned and we haven't had a refund as of the 24th of December.
Paypal case opened and the seller is blaming me for the cellotape and damage on the first box for some reason, even though they had received and replaced the first item and no mention of this before??? Apparently I have to pay for the return of the second switch because their returns only works once? Once we'd sent a second switch back to the return address we received an email telling me to send the second switch to an address in London? The original address is Plymouth, by this time it was to late the parcel had already been sent. The sellers still isn't refunding me as they want the recipe for the return. They have offed to refund, just refund the original £259.99 as soon as you receive the item back??? I thought Id use these guys instead of bigger company's but that burnt me on the ass. Now the website is down and emails are bouncing back. Clearly setup to scams people before Christmas.

Antwoord van Konsole Kingz
had our Nintendo switch collected repaired and sent back within a week. Works perfectly. good communication about pickup and delivery. overall impressed.
Scam website! I paid £99.99 for the Pokemon Dual Pack and the seller cancelled my order without providing me with a refund! I messaged the company and was told that I had to wait. After more than 3 weeks of waiting, I ended up opening a PayPal case to get my refund.
*Update* Seller has flagged my review to try and get my comment removed. Buyers beware!
*Update 16/12/2022 in response to Konsole Kingz reply*
Please stop accusing me of being untruthful; this is not a positive view to put across to your potential customers. You know full well that you stopped replying to my messages and left me without a refund. The public comment on your Facebook Black Friday post, which you ignored, is enough evidence for anyone to see. When you stopped replying to me, I had to reach out to PayPal. My reviews have not been contradictory.
I have recently found out that there is another page called Konsole Kingz. They have made a post on their social media about this company! I really wish I had done my research before buying.

Antwoord van Konsole Kingz
Posted quickly by seller, but Evri took EIGHT DAYS to deliver it!! Please consider using a different courier service - EVRI ARE USELESS!
Excellent service, everything as promised, would 100% recommend Konsole Kingz to friends and family, well done guys.
The ordering process was easy and smooth, and I absolutely love the games I picked up from here!!
Even from having a look on their website, I was instantly impressed - everything so clearly laid out and shows what’s coming soon. Really good communication and quick delivery and ofc amazing products!!
I assure you this isn’t a scam, just wished my stuff came earlier!
Nonetheless I got my stuff in one piece
Preordered an item a few months in advance only to be cancelled on the day of release. Unlikely to be able to find a replacement source now. Clearly they take orders without having any clue of stock they'll receive. I was refunded at least. Still I'll never use them again.

Antwoord van Konsole Kingz
Pre ordered god of war controller about a month before release had the order cancelled today with no explanation just a refund. Won’t use again.

Antwoord van Konsole Kingz
Ordered a ps5 fast delivery and service was really good replied quick when I had questions. Really recommend.
I just got my ps5. The delivery was in short time and the service was great. I sincerely recommend to those who doubt.
I bought FIFA 23 , delivery was amazing, packaging was great, and the delivery was quick and easy. Good communication throughout with seller. Would definitely recommend!
Managed to snap up the last Xbox Series X Vanguard bundle at retail price. Absolutely excellent service, received next day (paid for this option). Packed very safely, all items present.
Company answered my several queries promptly and professionally. Will buy from them again!
Highly recommended.
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