Lambland Reviews 

Ordered on 28/12 & order was 'dispatched' but 1 week later the tracking link still said "we're expecting it" & it never updated or moved. Called up on a Monday and asked for another pair to be sent out. I was told this would be done straight away, they weren't 'dispatched' until the Wednesday for some reason? (No rush clearly). This time 'sent' with DPD...3 days later, the parcel has not been received by DPD.

Really bizzare experience and was refunded and told to "keep the slippers free of charge". This would be a kind gesture, but only if they'd actually sent anything!

Ordered from another site, same day dispatch and a DPD tracking link already saying they have the parcel & its coming Monday.

A very odd experience, clearly someone is either making parcels disappear or never actually sending them?

I just wanted the slippers really & after messing around for a fortnight had to buy from elsewhere.

Wonderful choice of gifts in their Xmas sale this year with generous discounts, had to exchange one item which was easy and straight forward and arrived in plenty of time for the big day well Done all the team at Lambland Outstanding

We purchased a red sheepskin rug to go with our brand new £800 mid-grey carpet after seeing the advert on Ebay. The rug is shown on their advert and website on a light beige carpet looking great. Obviously a suggestion by them of how it might be used. We now have a grey and red carpet. It has litterally dyed our new carpet. It is ruined.
Their response is that, it is my problem because their website says, if you scroll down far enough, "Every effort has been taken to ensure that the backing on this product is colourfast. However, some migration may occur in wear or in wet conditions particularly when used on a lighter material." My brand new wooden floor with a brand new carpet in my centrally heated room is not damp. The rug has never been walked on. If it is colourfast, how come the colour comes off on my fingers when handleing it. I am dumbstruck by their response and attitude towards their customers.

Excellent Alex Bootie slippers, super warm and toasty! These are perfect for my iceberg feet. I now feel well-shod at home for the winter. The fit was correct. Thank you so much!

Absolutely lovely company who went above and beyond to sort out my return. I've bought from them for over ten years but my favourite style has been discontinued and I haven't been able to find a replacement (yet!) that fits -- but they were ever so helpful and pleasant helping me with my returns. Looking forward to buying from them again.

I bought a unisex jumper for myself and am really pleased with it. I’ve never had a pure wool sweater before so wasn’t sure what to expect. I love the feel and I love the smell which I will be sad when it wears off.
Thank you Lambland for a beautiful product and I’m sure I will be buying more.

Very pleased with my new‘bobble hat’.
Quick delivery…. Reasonably priced. Vibrant colours: love it… especially with the little lambs round the bottom finishing it off.

Happy with our purchase. Bought 2 pairs of slippers for use indoors as fed up with heavy sole slippers on the carpet. Super comfortable and excellent service.

Bought a key wallet and am very happy with the item it's far better quality I expected for the price I paid will definitely tell people about this quality company

Whilst Lambland were not able to fulfill my order when I originally placed it, they were true to their word and followed up with me when the stock had come in. Truly a professional company with dedicated staff who are there to provide exceptional customer service - thank you and well done!

I can’t fault this company, excellent customer service and a beautiful hand finished pouffe delivered with care. Highly recommended. 🙏

Fantastic customer service and great quality product! Thank you so much .. I bought the Kim - Wide Opening Sheepskin Slippers - lovely soft and warm, great quality

I have had a pair of Lambland slippers for several years, and I am very happy with them. I now wished to buy a pair of their mules, but my size was not shown on their website. I phoned to enquire about this, and a return call informed me that my size was available. I placed my order there and then; I was not charged for postage, and was told that they would be with me within 3 days. They arrived the following day. The mules are perfect. Everything about the product, and the level of customer service which I received from Lambland, are exemplary.

Simple ordering process. Kept informed. This is the 2nd Shepherds of Sweden pouffe I have bought from Lambland in the last couple of years. Both were in perfect condition, heavily discounted and standard delivery arrived very quickly, this time by DPD.

Just purchased a pair of David slippers,the look and feel of the slipper is top quality. Lining is amazing. Shipping very fast. Above all you get what you pay for, and these are the best.

Unfortunately I ordered the wrong size slippers as a gift
Even though it was over Christmas/New Year the lovely Melissa in customer services spent time explaining how to return them, sent me a returns label, and sent me a larger pair as soon as the others were received
Such excellent service.
Lovely slippers too. Plus all made in the UK!

Bought a pair of slippers before Christmas and am still waiting on them a month later !
Dispite emailing and being told they were stuck with Royal Mail, and being told a further order was sent!
Very disappointing, not answering my emails. Now, I just want my money back !

Ordered a hat 21st Dec, claimed to have posted on the 23rd via Royal Mail but never did as the item hasn't been scanned into the Royal Mail system. Sent an email and opened a case through Klarna (should of paid through PayPal!), and they are ignoring communications. Avoid unless you want to be scammed like I've been!!

Update -
After leaving this review, amazingly they responded and refunded me my money straight away, citing they didn't know why my item was never sent. The fact you refunded me immediately without offering to resend the item tells me you know exactly why I didn't receive the item; You clearly don't have the physical item and are drop shipping from China. Wouldn't be surprised if they try and get this review removed from Trustpilot!

Bought two pairs of slippers and some sheepskin inserts. Keep up to date with delivery and arrived as expected.

Very comfortable and great value.

I went out my way to source British products made in the UK. Although this company is British, not all the products are so I was a little disappointed when the products arrived and were from China! Something for others to be aware of when ordering(look out for the British flag). It is still nice to buy from and support a local firm though!
The actual products were well made and are lovely, the person receiving the gift loved them. I do think for the price you’re paying, it would be nice if they were presented better and came with something to say they’re from a British firm!

The delivery was pretty slow, not helped by Royal Mail sending to the wrong depot so not Lamblands fault.