The customer service experience has been very disappointing. It is nearly impossible to reach a representative by phone, and email responses are slow and often lack urgency. If you don't encounter any... Toon meer
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Larroude is a terrible company to deal with. Their customer service is nonexistent. The phone number listed on their site is out of service, the chat feature is always disabled, and I have never... Toon meer
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BUYER BEWARE….expensive shoes that DO NOT accept Returns. They will only exchange! Will only buy from stores that are honorable like Nordstrom.
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I'm shocked by all the negative reviews. I own 5 pairs of Larroude shoes, each ordered from the website over the past 2 years, and each pair is perfect. The sizing is consistent, the leather is of the... Toon meer
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1,5
Zeer slecht
91 reviews
Geen gegevens bekend over review-uitnodigingen
Dit bedrijf heeft hun klanten niet uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Still waiting for customer service to pick.
At the moment, I’ve been on hold w customer service for 1.25 hours. Thankfully, I’ve tried to spend this wait time doing other things. I’m now at the end of my patience. This is an inexcusable amount of time for me to wait. How much more of my valuable time do I kill waiting to correct a mistake of theirs ? Actually it’s 2 mistakes that are costing me time and money at the moment. Do I now hang up and try again tomorrow? Can’t wait to kill more of my valuable time!
Actually Larroude, my call had nothing to do with a shipping charge. Much bigger concerns than that. Lol
16 januari 2026
Review zonder uitnodiging
Antwoord van larroude.com
Hi Cate,
We’re truly sorry for the long wait time you experienced and for any frustration this caused. We completely understand how valuable your time is, and this is not the experience we want for our customers.
After reviewing your case, we can confirm that our team has already resolved the issue with you. The concern was related to a perceived $10 shipping charge on your exchange order, and we were able to verify and clarify that no shipping fee was charged.
Your feedback is very important to us and helps us improve our service and response times.
Thank you for your patience, and please don’t hesitate to reach out if there’s anything else we can assist you with.
Very upset with this company.
Very upset with this company.
I ordered 2 pair of shoes on November 30th and one was shipped within 2 weeks, but the other wasn’t shipped and there were no updates provided or estimated delivery date. LARR294371
I paid a lot of money for the second pair and have been waiting patiently for them to arrive for nearly 6 weeks like an idiot.
I’ve sent 3 emails to customer service with no reponse over the past 5 weeks and have called 3 phone numbers linked to Larroude, none of which work.
I pissed because I don’t know how to get my money back because the customer service is non existent and this is the worst “luxury” experience I have ever had with any brand.
Not happy. Not impressed.
Update: I just got this following message from them today even though they have Not responded to any of my emails and still haven’t received my shoes or any updates. Basically took my money with no communication and now they are going to “close the ticket” without resolving anything or even emailing me back in any real way - seriously?
Hi ,
I hope you're doing well! I’m just following up to check if your issue has been resolved. If everything is good, we can go ahead and close the ticket. If you still need assistance, feel free to let us know, and we’ll be happy to help further.
Thank you,
Larroudé Customer Service
17 januari 2026
Review zonder uitnodiging
Antwoord van larroude.com
Hi, Kaitlin
Thank you for reaching out, and we appreciate the opportunity to clarify this for you.
We recently transitioned to a new communication platform, and during this change, any emails sent that did not receive a reply within the same email thread were automatically closed by the system. This is why your previous messages unfortunately did not receive a response, and we sincerely apologize for the confusion this caused.
Regarding your order, we’d also like to clarify the timeline. Your order was shipped on January 21st. The item purchased, the Inês Pump, was a pre-order, and as noted in your order confirmation email at the time of purchase, it was expected to ship in early February.
We’re happy to confirm that your order was actually shipped ahead of the originally communicated timeframe. In other words, there was no delay—your order was fulfilled according to, and even earlier than, the timeline shared during checkout.
We truly appreciate your patience and thank you for your understanding. If you need any additional assistance, please don’t hesitate to reply directly to this email so we can support you promptly.
Warmly,
Larroudé Team
Being Charged by Federal Express
Returned a pair of shoes within the return window; Larroude deducted the $14.95 handling fee (as per their policy); then, surprise, I received an invoice from Federal Express for $23.64; I reached out to Larroude (finally got a response through Instagram messaging) and was told "you will never be asked to pay any extra charges outside of our official website....kindly disregard it ..." Federal Express has now placed me in collections - my attempts to reach Larroude have failed; no response to email, phone, and now Instagram messaging. I am now going to be out $40 for nothing but the non-pleasure of trying to do business with a "reputable" company. I will dispute the charge with FedEx out of principal. Never again.
14 januari 2026
Review zonder uitnodiging
Antwoord van larroude.com
Hi,
Thank you for reaching out and bringing this to our attention.
We would like to clarify that there was a situation related to FedEx in which we were informed that these charges would not be applied. Unfortunately, despite that confirmation, the fees were still charged.
Given this scenario, in order for us to move forward, we will need a copy of the charges received along with the corresponding order number. This information is essential for us to formally escalate the case to FedEx so they can review and remove the charges accordingly.
Without these two items—the charges and the order reference—we are unable to take action on our end.
Please feel free to reply here with your order number and the documentation, or contact us directly by sharing the email address used for the purchase so we can locate the order and assist you properly.
We appreciate your understanding and look forward to resolving this as quickly as possible.
Warmly,
Larroudé Team
horrible time trying to return
horrible time trying to return. They have made the process very confusing and difficul. Help is ABSOLUTELY no help, Very dissapointed
18 december 2025
Review zonder uitnodiging
Antwoord van larroude.com
Hi, Myra
We’re truly sorry to hear about your experience and we sincerely apologize for the frustration this has caused. This is not the standard of service or quality we strive to deliver at Larroudé.
In order to better understand what happened with your order and provide a resolution, could you please share your order number or the email address used at checkout? We would love the opportunity to review your case in detail.
We truly regret the inconvenience and appreciate your patience and understanding.
Warmly,
The Larroudé Team
Waited 2 months, order NEVER shipped
Ordered shoes Nov 6. Today is Jan 8. In the interim, I've received promises of 3 different shipping dates. Shoes never shipped. Am currently waiting to hear about a refund, but most importantly, I want to warn consumers to stay away.
6 november 2025
Review zonder uitnodiging
Antwoord van larroude.com
Hello, Jin
Thank you for sharing this. We’re truly sorry for the delay and for the experience you had.
Your order, placed on November 6, was affected by an unexpected production delay related to our quality-control process. While the intent was to ensure we did not ship anything that fell short of our standards, we recognize the impact this had on you — multiple revised ship dates and no shipment is unacceptable, and we apologize for the inconvenience and lack of reliability.
Regarding communication: our first email response is an automatic acknowledgment to confirm we received your message. After that, your inquiries were handled by members of our Customer Experience team. We understand how it may have felt otherwise, and we regret that the communication did not meet expectations.
As requested, your full refund was processed on January 10 to your original method of payment. Depending on your bank, it may take a short period to reflect on your statement.
We appreciate you bringing this to our attention, and we are reviewing both our production timelines and customer communication process to prevent this from happening again.
Warmly,
Larroudé Team
Shop at Larroude.com at your own risk
UPDATE: Glad I received a refund on the two pairs of shoes that were not up to my standards for the steep price. Unfortunatley, I would not shop at Larroude as the three pairs of shoes I ordered were not the quality of shoes I would normally wear and provides no comfort. Perhaps, it's the styles I chose--mules, strappy sandals, and loafers. So hopefully, other shoes have better material, fit and comfort. Beware, do not buy the final sale items unless you have purchased the same pair in the past because there's no return even if the shoes are faulty and does not fit right. Hope it's a better shopping experience for others.
17 november 2025
Review zonder uitnodiging
Antwoord van larroude.com
Hello,
Thank you for your message. We’d like to provide a clear and factual timeline to address the concerns raised.
You first contacted us on December 1, and our team replied by email on December 2. You responded the same day, and on December 3, we followed up with you again and provided the return label needed to move forward.
Today, you attempted to reach us by phone. We did miss the call at 12:31 PM, and we followed up shortly after at 1:08 PM via email. Every time you reached out, we responded and ensured the process continued without interruption.
As shared previously, we stand behind the quality of our shoes — all of our products are made with 100% genuine leather. You submitted two separate requests: one initially processed as a gift card (per your selection), which was later deactivated and refunded, and the second refunded directly to your original payment method.
We understand how frustrating this experience felt, but we want to be clear that you were supported through every step and every channel once you contacted us.
If there’s anything further we can assist with, we remain at your disposal.
Warmly,
Larroudé Team
Worst customer service! They will send you defective shoes and not refund you! Not worth it!
Ordered a pair of boots and they sent me a defective pair. I sent them back and they send me ANOTHER DEFECTIVE PAIR. I’m trying to return them for a refund since they can’t seem to send me a the boots that I bought and they are making it impossible for me to return them! Worst customer service experience ever! Don’t waste your money because when they arrive they don’t look like they do in the pictures! I would like a refund for the defective pair of boots they sent me, not a store credit for this awful brand!
22 december 2025
Review zonder uitnodiging
Antwoord van larroude.com
Hi Jon,
Thank you for sharing your feedback — we’re truly sorry for the frustration this experience caused. We want to clarify what happened with full transparency.
At the beginning of the process, we offered a replacement, which is our standard first step when an issue is reported. At that time, a refund was absolutely an option as well, and we regret if that was not clearly communicated. Had we known you preferred a refund from the start, we would have proceeded that way immediately.
We shipped the replacement as quickly as possible, and unfortunately, due to a process failure, the second pair arrived with a defect. That is not acceptable and falls short of our quality standards. For this, we offer our sincere apologies.
To make this right, we removed all return-related fees and processed a full refund to your original form of payment. No store credit was imposed.
This case has been escalated internally, and corrective actions are already in place to prevent this from happening again. While we can’t change what happened, we can — and do — take responsibility for it.
We’re truly sorry this experience didn’t reflect the level of care and excellence we strive for at Larroudé.
Warmly,
Larroudé Team
Best customer experience ever?
I read all the reviews here and was worried when my shoes arrived and were too small. Not only was my exchange and customer service experience simple and seamless, I have to say, this may have been the best online return I’ve ever made. Quick response, easy drop-off, and new shoes on their way… all within about 12 hours (and on a Saturday!). My customer service rep, Steph, was simply amazing!
Perhaps all the bad reviews here were made in bad faith; or, Larroude heard the complaints and have changed their ways. Regardless, I’ll be ordering from them in the future with no worries.
I don’t write reviews often but felt compelled to counter all the negativity here.
-Todd
27 december 2025
Review zonder uitnodiging
Antwoord van larroude.com
Dear Todd,
Thank you so much for taking the time to share this incredibly thoughtful review. It truly means a lot to our team.
We know that online shopping can come with concerns—especially when it comes to fit—so hearing that your exchange experience was seamless and fast is exactly the standard we work hard to deliver. A 12-hour turnaround on a Saturday is no small feat, and we’re thrilled it made a difference for you.
Steph will be absolutely delighted to hear your kind words. She represents the level of care, ownership, and responsiveness we strive to bring to every interaction.
We also genuinely appreciate you addressing the broader conversation here. We take feedback seriously, learn from it, and continuously evolve—because great customer experience isn’t a moment, it’s a commitment.
Thank you for trusting Larroudé and for helping balance the narrative with your experience. We look forward to welcoming you back again soon.
Warmly,
Larroudé Team
I ordered the Florencia boot in black…
I ordered the Florencia boot in black box leather and a pair of platform sandals. The sandals are pretty comfortable, but I haven’t given them a lot of wear since it’s the middle of winter and I bought them on sale for summer. My issue was with the boots. I ordered in blackbox leather, which were very stiff and uncomfortable. It took almost a month for my items to arrive because they got stopped in customs, but no big deal. They did eventually arrive. What upset me was that I received my order and my boots were not returnable because it was an international order. I was not happy with my boots and I wrote a negative review For the Larroude website. My review never appeared on their website (it’s been two weeks). instead, another review with five stars was placed on the item for the Florencia boot in black box leather. In this review, it said the exact opposite of everything I said in my review. In my review, I showed pictures of myself wearing the boots and had a problem with the boots gaping in the back. It’s like my foot and leg is in a forward position and the front of my shin is rubbing against the boot and the back has a huge gape. Also, the boots were super tight and uncomfortable. I have a relatively thin foot and I don’t have problems fitting my calves in boots. Something about the boot was just off and instead of responding to my review and placing it on their website, which would’ve been fair, they only chose to place a positive review app on their website. I guess that’s fine and that’s their prerogative, but I wanted to leave a review here stating that the reviews on their website are not accurate. This boot was $500 and very uncomfortable and not returnable. The boots required a lot of breaking in and they’re still uncomfortable to wear. For $500 I expect more. I won’t be ordering from this website again, and hopefully people will see these reviews before they make a purchase and have some of the problems that all of us are having with this company. I understand that it’s all business but businesses that do not respond to customers in a fair and positive way are not going to be in business long. I am disappointed that my review of the boot was not placed on the website. Why have a review process if you’re not going to be fair about how you post those reviews? This is a bad business practice and the company is more about cover up than leveling up their products and practices.
15 december 2025
Review zonder uitnodiging
Antwoord van larroude.com
Hi Amy,
Thank you for taking the time to share your experience. We’re genuinely sorry to hear that the Florencia boot did not meet your expectations, and we appreciate the opportunity to clarify a few important points for transparency.
First, we’d like to note that your order was not an international purchase. Larroudé is a U.S.-based company, and your order was shipped to California, which means it followed our domestic shipping and return policies, not international ones.
Regarding returns: your order included two promotional items, which were clearly marked at checkout as Exchange or Store Credit Only. While these items were not eligible for refunds, they were absolutely eligible for an exchange or store credit, and we would have been happy to assist with either option.
We’ve carefully reviewed our customer support records and, at this time, we do not see any contact from you under the email associated with this order. If you reached out using a different email address or phone number, we’d be glad to investigate further—our goal is always to help when given the opportunity.
We also want to clarify pricing for accuracy: the Florencia boot purchased was $275, not $500.
As for reviews on our website, all submissions go through a moderation process to ensure they meet platform guidelines (including verification and content standards). This process is not intended to suppress feedback, and we take product-related concerns seriously—especially those related to fit and comfort, which can vary by individual.
We’re sorry this experience was frustrating and didn’t meet your expectations. We value all feedback and continually review it to strengthen both our products and the overall customer experience.
Warmly,
Larroudé Team
The worst customer service
The worst customer service. Have emailed and no response for returns or resolutions.
26 december 2025
Review zonder uitnodiging
Antwoord van larroude.com
Hi Sharon,
We’re sorry to hear this has been frustrating and that it felt like you didn’t receive support—this is never the experience we want for our customers.
After reviewing our records, we see that you emailed us on the 26th and received an automatic response confirming we had received your request. That message also explained that, if you needed to speak directly with one of our live agents, you could simply reply to that email. Additionally, since your request was for an exchange, the email included a direct link to complete the exchange through our self-service exchange platform, which is the fastest way to move forward.
We’re always here to help, and we truly regret any confusion around this process. If you still need assistance or would like us to review your exchange again, please feel free to reply to that original email so our team can assist you right away.
Warmly,
Larroudé Team
Maybe I'm Lucky But My Experiences Were Problem Free
I'm honestly shocked at how many poor reviews larroude.com has here. So I thought I'd at least add in my experiences. I received my first pair of Larroude shoes in October of 2025 and ordered a second pair that arrived in December 2025. Neither time did I have any problems. And the shoes are comfortable, stylish, well made and unique. I would order again without hesitation. It's likely these poor experiences motivated reviews whereas other experiences aren't as motivational. Anyway, if I'd seen this level of dissatisfaction I probably wouldn't have proceeded with my orders. But they just don't mirror my own experience with this company.
5 december 2025
Review zonder uitnodiging
Antwoord van larroude.com
Dear Christine,
Thank you so much for taking the time to share this — we truly appreciate it. Hearing about your positive, problem-free experiences means a great deal to our team.
We’re especially grateful that you chose to add your voice to the conversation. As you mentioned, feedback is often driven by moments of frustration, so your perspective helps bring balance and gives a fuller picture of what many of our customers experience.
We’re delighted to know you’ve enjoyed both pairs of your Larroudé shoes and that they’ve met your expectations in comfort, style, and craftsmanship. Your confidence in ordering again is the greatest compliment we could receive.
Thank you again for your trust and support. We look forward to welcoming you back.
Warmly,
Larroudé Team
Ridiculous Return Fees even when it's their fault
EDIT: editing my review bc I can’t figure out how to reply to Larroude’s response. My order number is LARR285409.
I ordered shoes that were marked as "Ready to Ship". I paid Larroude to have them delivered in 3-5 business days. If you've read any other reviews, I'm sure you can guess they did not arrive within that timeframe. I tried to reach out to customer service every way I could find - email, phone, social media. All went unanswered. The shoes did eventually arrive 31 days later, long after the event that I wanted them for. They are eligible for return, but Larroude wants to deduct the cost that I paid them to ship in that timeframe + a $14.95 return fee. I find those deductions absurd considering I am returning because they could not deliver as promised.
21 november 2025
Review zonder uitnodiging
Antwoord van larroude.com
Hi Ac,
edit*
My sincere apologies for the delay. The order was temporarily held at customs, which caused the unexpected wait. Since you requested to cancel the order, we’ve gone ahead and waived the return fee as a courtesy.
Please note that we did respond to your email and let you know that if you needed further assistance, you could reply directly to continue the conversation. We also attempted to return two missed calls and followed up via email when we were unable to reach you.
If there’s anything else we can assist you with, we’re here and happy to help.
----------------------------------------------------------------------
We’re truly sorry to hear about your experience and we sincerely apologize for the frustration this has caused. This is not the standard of service or quality we strive to deliver at Larroudé.
In order to better understand what happened with your order and provide a resolution, could you please share your order number or the email address used at checkout? We would love the opportunity to review your case in detail.
We truly regret the inconvenience and appreciate your patience and understanding.
Warmly,
The Larroudé Team
TOTAL SCAM
This company is a TOTAL SCAM and has the absolute worst customer service!! I ordered velvet pumps and they arrived dented on the toes because of the way they were packed. Customer service does not answer phone calls or emails and only responded to me when I sent a message through instagram. They refuse to let me return the shoes saying they aren’t damaged (even tho I sent them photos of the damage) and saying they are on sale so I can’t return, only store credit. DO NOT PURCHASE FROM THIS COMPANY!
17 december 2025
Review zonder uitnodiging
Antwoord van larroude.com
Hi, KM
We’re truly sorry to hear about your experience and we sincerely apologize for the frustration this has caused. This is not the standard of service or quality we strive to deliver at Larroudé.
In order to better understand what happened with your order and provide a resolution, could you please share your order number or the email address used at checkout? We would love the opportunity to review your case in detail.
We truly regret the inconvenience and appreciate your patience and understanding.
Warmly,
The Larroudé Team
Buyer Beware Tariffs
Got hit up with tariffs they didn't pay even though they sent out an email to all customers saying they would take care of them. After sending multiple emails, kept getting the standard form email that they will get back to me. Won't be ordering from them again.
19 september 2025
Review zonder uitnodiging
Antwoord van larroude.com
Hi Anne,
We’re truly sorry to hear about your experience and we sincerely apologize for the frustration this has caused. This is not the standard of service or quality we strive to deliver at Larroudé.
In order to better understand what happened with your order and provide a resolution, could you please share your order number or the email address used at checkout? We would love the opportunity to review your case in detail.
We truly regret the inconvenience and appreciate your patience and understanding.
Warmly,
The Larroudé Team
Ordered shoes on 10/31
Ordered shoes on 10/31. They were not a pre order. There was no pre order option. I emailed two weeks later as they still had not shipped. I was told there was a “production delay” and would be shipped on 11/28. Absurd. As of today 12/1, I was told there was “another” or the same production delay and it would be another two weeks. I will be filing with my credit card to have the charge removed as this company is obviously fraudulent
1 december 2025
Review zonder uitnodiging
Antwoord van larroude.com
Hi Kate,
We’re truly sorry to hear about your experience and we sincerely apologize for the frustration this has caused. This is not the standard of service or quality we strive to deliver at Larroudé.
In order to better understand what happened with your order and provide a resolution, could you please share your order number or the email address used at checkout? We would love the opportunity to review your case in detail.
We truly regret the inconvenience and appreciate your patience and understanding.
Warmly,
The Larroudé Team
I’m very upset I was scammed by this…
I’m very upset I was scammed by this company. They sent me a completely different shoe that is on clearance at DSW for 50% off when I paid full price for a different new shoe that is out of season. I ordered the Alexis Bootie in dark croco embossed leather. They sent me dark brown croc, this is insane. If I could do photos I would have the cheap “leather” that ruined after one wear. No wonder it is on DSW.
1 december 2025
Review zonder uitnodiging
Antwoord van larroude.com
Hi Marianna,
We’re truly sorry to hear about your experience and we sincerely apologize for the frustration this has caused. This is not the standard of service or quality we strive to deliver at Larroudé.
In order to better understand what happened with your order and provide a resolution, could you please share your order number or the email address used at checkout? We would love the opportunity to review your case in detail.
We truly regret the inconvenience and appreciate your patience and understanding.
Warmly,
The Larroudé Team
Misleading return policy
First of all, this is the second time I've ordered from them, and I adore my first pair. But - buyer beware - the second time I grabbed some sale shoes that didn't work out for me. I asked for a refund but was told it was store credit only, which is totally fine if that's their policy, and I missed that. Now I am trying to use the credit, and I'm being told I can only use it on full-price merchandise. WTF. That is so misleading.
27 november 2025
Review zonder uitnodiging
Antwoord van larroude.com
Hi Laura,
We’re truly sorry to hear about your experience and we sincerely apologize for the frustration this has caused. This is not the standard of service or quality we strive to deliver at Larroudé.
In order to better understand what happened with your order and provide a resolution, could you please share your order number or the email address used at checkout? We would love the opportunity to review your case in detail.
We truly regret the inconvenience and appreciate your patience and understanding.
Warmly,
The Larroudé Team
Terrible Customer Service; Company Deletes Negative Reviews
I ordered two pairs of shoes on 9/26. One pair arrived on schedule. I still do not have the other pair as of 11/26. I have reached out to customer service twice and gotten no response. I wrote a review of this experience on Larroude's website, and they did not post it. This is terrible customer service and dishonesty. Save yourselves from this and choose different shoes!
25 november 2025
Review zonder uitnodiging
Antwoord van larroude.com
Hi Jenn,
We’re truly sorry to hear about your experience and we sincerely apologize for the frustration this has caused. This is not the standard of service or quality we strive to deliver at Larroudé.
In order to better understand what happened with your order and provide a resolution, could you please share your order number or the email address used at checkout? We would love the opportunity to review your case in detail.
We truly regret the inconvenience and appreciate your patience and understanding.
Warmly,
The Larroudé Team
Shipping to wrong address in another state
12/8/25 CLEARLY THEY DON’T VALUE CUSTOMER SATISFACTION AT ALL - STILL NO RESPONSE
WORD OF CAUTION: DO NOT GIVE THEM YOUR MONEY SO THEY CAN SEND YOUR PAID FOR SHOES TO SOMEONE ELSE AND NOT MAKE IT “right by you” AS THEY PROMISE OVER AND OVER AGAIN - THEY JUST IGNORE IT
12/1/25 THIS IS A FOLLOW UP TO MY FIRST REVIEW BELOW - Larroude replied to my comment and asked me to email them directly (which I already had several times), but I did email them the Information again. THEY STILL HAVEN'T RESPOND TO MY SEVERAL EMAILS. There is a way of a company handling situations like these and they are doing the exact opposite of what should be done - consumers deserve to know.
If Larroude resolves this "to my satisfaction" as they promised, I will certainly inform others - if they don't, consumers should know that too.
11/12/25 I pre ordered a pair of miso shearling shoes and waited for weeks for them to ship. When I got the email they shipped and then delivered, I called them and emailed them explaining they did not deliver. After them insisting they were delivered and sending me photos of where they were left, I informed them THEY DELIVERED TO THE WRONG ADDRESS IN THE WRONG STATE.
They claimed this was not their fault as it was the correct shipping address. When I sent them the confirmation with my address and compared it to where they sent it, they said they would investigate it and "make it right by me".
That was over a week ago and I haven't gotten any response to my emails. I did dispute the charge with the cc company but BUYER BEWARE.
Shoes are beautiful - service and company is problematic. Stay away
9 november 2025
Review zonder uitnodiging
Antwoord van larroude.com
Hi, Deb
We’re truly sorry to hear about your experience and we sincerely apologize for the frustration this has caused. This is not the standard of service or quality we strive to deliver at Larroudé.
In order to better understand what happened with your order and provide a resolution, could you please share your order number or the email address used at checkout? We would love the opportunity to review your case in detail.
We truly regret the inconvenience and appreciate your patience and understanding.
Warmly,
The Larroudé Team
Awful Experience
I originally ordered these shoes on 8/26. After receiving 10 separate calls from FedEx requesting I complete shipping paperwork and sending multiple emails to Larroude for assistance addressing FedEx’s inquiries, the shoes were ultimately returned to sender. I placed a replacement order on 10/11 and was told it would ship within 3–4 weeks. It is now 11/21, and I have not received an update. Larroude’s response time to customer inquiries consistently exceeds a week and so far there has been no resolution to an order placed almost 3 months ago. I tried to submit a review on their website; however, my review is not posted there.
21 november 2025
Review zonder uitnodiging
Antwoord van larroude.com
Hi, Bethany
We’re truly sorry to hear about your experience and we sincerely apologize for the frustration this has caused. This is not the standard of service or quality we strive to deliver at Larroudé.
In order to better understand what happened with your order and provide a resolution, could you please share your order number or the email address used at checkout? We would love the opportunity to review your case in detail.
We truly regret the inconvenience and appreciate your patience and understanding.
Warmly,
The Larroudé Team
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Hi, Bethany
Thank you for sharing your experience, and we’re truly sorry for the inconvenience and delays you’ve faced with your order. This is not the level of service we aim to provide, and we understand how frustrating it must have been to experience multiple shipping issues followed by a longer-than-expected production timeline.
We’ve reviewed your case and confirmed that your replacement pair is now expected to ship by December 3. We will send updated tracking information to you as soon as it leaves our facility.
We also reached out to you directly to offer a solution and provide additional support.
Your feedback is incredibly important to us, and we’re committed to making this right. If there is anything further we can do, please reply to our email so we can assist you promptly.
Thank you for giving us the opportunity to resolve this.
Warm regards,
Larroudé Customer Care
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