The customer service experience has been very disappointing. It is nearly impossible to reach a representative by phone, and email responses are slow and often lack urgency. If you don't encounter any... Toon meer
Bedrijf heeft geantwoord
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Larroude is a terrible company to deal with. Their customer service is nonexistent. The phone number listed on their site is out of service, the chat feature is always disabled, and I have never... Toon meer
Bedrijf heeft geantwoord
BUYER BEWARE….expensive shoes that DO NOT accept Returns. They will only exchange! Will only buy from stores that are honorable like Nordstrom.
Bedrijf heeft geantwoord
I'm shocked by all the negative reviews. I own 5 pairs of Larroude shoes, each ordered from the website over the past 2 years, and each pair is perfect. The sizing is consistent, the leather is of the... Toon meer
Bedrijf heeft geantwoord
1,5
Zeer slecht
91 reviews
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This company is a mess
This company is a mess. They sent me the wrong shoes, wrong color and size, and are acting like I did something wrong. All I want is my original order and after 10 emails back and forth that still has not been accomplished. I'm getting ready to ask Amex for a charge back since it doesn't seem like I can resolve this with the company.
1 april 2025
Review zonder uitnodiging
Antwoord van larroude.com
Hi Kelly,
Thank you so much for taking the time to share your feedback. We're truly sorry to hear about your experience and would love the opportunity to make things right. In order to fully investigate and assist you, we kindly ask that you provide your order number and the email address used at checkout.
Once we have this information, we’ll be able to review your case in detail and follow up with a proper resolution. We’re here to help and committed to improving your experience with Larroudé.
Looking forward to hearing from you.
Warmly,
Ariela
Customer Experience — Larroudé
Beware of the customer service
Beware of the customer service. I was told I would receive 50% off if I purchased my order. So of course I purchased these shoes, and right after I ordered them, I was then told I was now not eligible to receive the 50% off. Went through 4 different customer service reps, and they all contradicted what the other one said. I finally gave up and decided to cancel my order. Will never purchase from here again due to their service, which is a bummer because I love Larroudes shoes.
26 maart 2025
Review zonder uitnodiging
Antwoord van larroude.com
Hi, Ella
Thank you so much for taking the time to share your feedback. We're truly sorry to hear about your experience and would love the opportunity to make things right. In order to fully investigate and assist you, we kindly ask that you provide your order number and the email address used at checkout.
Once we have this information, we’ll be able to review your case in detail and follow up with a proper resolution. We’re here to help and committed to improving your experience with Larroudé.
Looking forward to hearing from you.
Warmly,
Ariela
Customer Experience — Larroudé
Ordered shoes mid-Feb
Ordered shoes mid-Feb. They were supposed to be shipped end of February. They then moved the date to March 31. Received an email yesterday that it will now be mid-April. They take your money when the order is placed; not when it’s shipped. Cannot recommend at all!
Update: My order arrived mid-April. I ordered the size based off of their fit guide recommendation. Nonetheless, it was considerably too large. When I inquired about returning, they were going to charge to return. After going back and forth, over a series of days, they agreed to waive the return charges. (You will never get a person when you call. They will call back, but if it happens to be an inopportune time, prepare to rinse and repeat…) For what it’s worth, I could’ve ordered the shoes and had them in two days from a different online merchant. (Can’t deny that infuriated me.) They quickly posted my refund, so that was a huge positive. Nonetheless, I would never order from them again. (They don’t make it until you order it and their estimates on delivery are nothing more than an overly optimistic “guess-timate”.)
21 maart 2025
Review zonder uitnodiging
Antwoord van larroude.com
Hi,
Thank you so much for taking the time to share your feedback. We're truly sorry to hear about your experience and would love the opportunity to make things right. In order to fully investigate and assist you, we kindly ask that you provide your order number and the email address used at checkout.
Once we have this information, we’ll be able to review your case in detail and follow up with a proper resolution. We’re here to help and committed to improving your experience with Larroudé.
Looking forward to hearing from you.
Warmly,
Ariela
Customer Experience — Larroudé
Truly unbelievable customer service
Truly unbelievable customer service. First, The credits that I initially accumulated, were not showing up in my account. One day they were there then the next day they claimed that there was a computer glitch and they were falsely sending out emails telling customers that they had credit credits. They didn’t actually have. I purchased aThe credits that I initially accumulated, we’re not showing up in my account. One day they were there then the next day they claim that there was a computer glitch and they were falsely sending out emails telling customers that they had credits they didn’t actually have. I purchased a pair of full price boots, they didn’t fit, and they didn’t have the size I needed, so I just returned to them. After weeks and weeks of back-and-forth emails, they finally managed to restore my credits in the form of a store credit when I went to go purchase a pair of shoes I got a message that the credit was only valid on full priced items. But my initial credits were available on any items I chose because I have purchased so many pairs of their shoes. I truly don’t understand how this company is keeping customers. I now have to go back-and-forth with them again over email to try and get my credit restored to the original form of payment that they are valid for they take forever to respond to emails, they have absolutely no idea what they’re doing, and it seems like they spend millions and millions of dollars on Instagram ads, but they can’t get basic customer service figured out. I am so sick of this brand and I cannot believe that this is a legitimate company. I have a feeling that the credit got out of hand and they were going upside down on revenue, but that’s their fault and this is what they advertised. Now they are changing the terms of how credits can be used, even though people who initially made purchases and accumulated credits from many many purchases are not able to use them. They also have this confusing pre-sale discount that somehow comes with all of these limitations no wonder they can’t sell anything and people are pissed off don’t shop this brand, it’s an absolute joke. I get better customer service at Nordstrom or any other department store.
15 maart 2025
Review zonder uitnodiging
Antwoord van larroude.com
Hi, Charlotte
Thank you for your patience while we looked into your account details.
On November 7, a $40 gift card email was sent to the same email address you just provided. Then, when you opened a support ticket on November 11, we asked if you might have used any other email addresses — at the time, you mentioned no.
However, after a deeper investigation, I was able to find two separate accounts under your name:
Account 1 [---rette@yahoo.com] — This account has $36 in store credits. During one of our Boost Blast promotions, the credit temporarily increased to $160.
Account 2 [The email you just shared] — This is where the $40 gift card was sent.
At the time of your original inquiry, we were unable to locate your store credits because they were associated with your second account.
Now that everything is clarified, I’d be happy to merge the credits into a single account for you. This way, you’ll be able to take full advantage of future store credit boosts and promotions more easily.
Please let me know which email address you'd like to keep as your primary account, and I’ll take care of the rest.
Warmly,
Ariela
Customer Experience — Larroudé
Hi there,
Thank you for reaching out and sharing your experience — I’m Ariela from Larroudé, and I truly want to help clarify the situation and assist you as best as I can.
To investigate your case properly, could you please share the email address used at the time of purchase? This will allow us to review your order and credit history in detail.
Just to clarify a few things:
Store credits are always valid on full-priced items, as per our policy.
Pre-order items often come with discounts of up to 30%, and we do not combine promotions or credits with additional discounts at checkout.
Occasionally, we offer a "credit boost" — a temporary increase in the value of your existing store credit, valid for a short promotional period. These boosts do not replace or remove your original credit; once the promotional window ends, the value simply reverts to the original amount.
Once we receive your email, we’ll be happy to investigate what happened with your credits and work toward a resolution.
We appreciate your patience and hope we can make this right.
Warm regards,
Ariela
Customer Experience — Larroudé
Scam company
Just like other reviews state, they seem like scam. Its second time i ordered boots and twice waiting for over a month for shipping! I ordered boots on November6! When i inquired where are they in January, i was told they were coming in March! Ha?? The winter will be over. So I cancelled that order. Ordered another pair which said they would ship in February 13- still not shipped, its 18th now! Awful experience.
2 februari 2025
Review zonder uitnodiging
Antwoord van larroude.com
Hi, Hulnara
Thank you so much for taking the time to share your feedback. We're truly sorry to hear about your experience and would love the opportunity to make things right. In order to fully investigate and assist you, we kindly ask that you provide your order number and the email address used at checkout.
Once we have this information, we’ll be able to review your case in detail and follow up with a proper resolution. We’re here to help and committed to improving your experience with Larroudé.
Looking forward to hearing from you.
Warmly,
Ariela
Customer Experience — Larroudé
This company sends emails with a sale
This company sends emails with a sale, entice you to purchase and then refuse to exchange for a larger size. I’ve never had a company refuse to exchange for a size on final sale. It’s a rip off and I will NEVER shop Larroude again, nor refer/recommend to anyone. This company only wants your money NOT customer satisfaction. I wasted close to $200 on a pair of shoes I can’t wear bc they’re too small. They still sell them too, but refuse to exchange unless I pay full price. So, if I give them an additional $150, I can get the larger size. DO NOT SHOP THIS COMPANY.
3 februari 2025
Review zonder uitnodiging
Antwoord van larroude.com
Hi, Jody
Thank you so much for taking the time to share your feedback. We're truly sorry to hear about your experience and would love the opportunity to make things right. In order to fully investigate and assist you, we kindly ask that you provide your order number and the email address used at checkout.
Once we have this information, we’ll be able to review your case in detail and follow up with a proper resolution. We’re here to help and committed to improving your experience with Larroudé.
Looking forward to hearing from you.
Warmly,
Ariela
Customer Experience — Larroudé
Read this company's reviews before…
Read this company's reviews before buying! I am concerned I have been scammed by this company. I ordered shoes back in November that never arrived. Customer service first tried to tell me that the shoes were a pre-order and have not yet shipped. The shoes were not marked as a pre-order when I made my purchase. When I asked to cancel, Customer Service changed their story and indicated the shoes have shipped, but are struck in customs due to a national strike. I wish I had read all of the reviews complaining about Larroude before I threw away $300.
11 december 2024
Review zonder uitnodiging
Antwoord van larroude.com
Hi there,
Thank you for your message — I’m Ariela from Larroudé, and I want to acknowledge your frustration and sincerely apologize for the initial confusion regarding your order.
I’ve personally reviewed your case and confirmed that your shoes were successfully delivered. We truly appreciate your patience during the delays caused by the national customs strike, which unfortunately impacted some international shipments late last year.
We're also very happy to see that despite this situation, you’ve placed a new order with us — and we hope that this positive experience reflects the quality and care we put into our products.
It means a lot to us that you gave Larroudé another chance, and we genuinely hope this has shifted your view of our brand. If there’s anything else you need, we’re always here to help.
Warmly,
Customer Experience Team — Larroudé
Not trustworthy seller
I bought a pair of shoes in August and they were way too big and pretty poorly constructed, the return process went smoothly however I only received credit back (my bad for not checking). I’ve recently used that credit for different pair. Still waiting for the shoes, hoping they fit and I don’t have to deal with this company anymore.
The shoes were supposed to ship from New York and it’s been more than a week now and UPS tracking shows the package in customs in Sao Paulo, Basil. I’ve tried to contact them but won’t reply to my emails.
Celebrities and magazines advertising shoes doesn’t mean they are good quality or the seller thrustworthy, I’ve learned my lesson.
26 november 2024
Review zonder uitnodiging
Antwoord van larroude.com
Hi Daniela,
Thank you so much for sharing your experience — and I want to sincerely apologize for the inconvenience and frustration this situation has caused. Your feedback is extremely important to us, and we’re here to help make things right.
Manufacturing & Quality: All of our shoes are thoughtfully designed in New York and handcrafted in Brazil, with a focus on quality, comfort, and care. I'm sorry to hear that your first pair didn’t meet expectations.
Shipping Location: While we do ship some styles directly from New York, others — especially may ship from Brazil, which can involve customs clearance. That seems to be the case with your current order.
Support: I’m very sorry if your emails haven't been answered. That’s not the experience we aim to provide. Could you please share your order number and the email address used at checkout? I’ll personally look to investigate why that happened.
We value every customer — not because of magazine features or celebrity endorsements, but because of the trust you place in us. I hope we can restore that trust with a better experience this time.
Looking forward to your reply so we can assist you further.
Warmly,
Customer Experience Team — Larroudé
I wonder if the company is legitimate
I wonder if the company is legitimate!
Their website says same day dispatch (orders pre 1pm) and 3 day UPS delivery. I placed the same order twice, 20 days later, still a no show. I keep getting fraudulent emails about some $80 store credit that I have to immediately use because it expires. Fake.
Type "shipping" on the website search box, it comes up with odd items they don't sell (it's a shoe company) selling from $7000 bracelets to $40 game pads.
I can only assume it's either a dodgy business or their web security is sh$t and someone has tapped into it and is phishing.
People be aware!
2 december 2024
Review zonder uitnodiging
Antwoord van larroude.com
Hi there,
Thank you for reaching out, and I’m truly sorry to hear about your experience.
We are a legitimate company, and customer trust is extremely important to us. Regarding your concerns:
Shipping & Pre-order: We do operate with a pre-order model for some items, which means the shipping time can vary depending on the product. Each product page clearly states the estimated shipping timeframe. The “same-day dispatch” applies only to in-stock items ordered before 1pm.
Marketplace Items: Our website features a curated Collect section, which includes exclusive products from other designers. That’s why you may see non-shoe items listed — they are part of our official marketplace offering. When searching terms like “shipping,” it’s possible the system pulls in unrelated products due to keyword indexing.
Security & Store Credit Emails: We do send occasional store credit offers. To better understand the situation with the $80 store credit and confirm if it was a valid promotion, could you please share your email address and any details from the message you received? This will help us investigate further and ensure your data is secure.
We’d also be happy to look into your order history and provide a full update — just send us your order number when you can.
Thanks again for bringing this to our attention. We take all concerns seriously and are here to support you.
Warm regards,
Customer Experience Team — Larroudé
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