The customer service experience has been very disappointing. It is nearly impossible to reach a representative by phone, and email responses are slow and often lack urgency. If you don't encounter any... Toon meer
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Larroude is a terrible company to deal with. Their customer service is nonexistent. The phone number listed on their site is out of service, the chat feature is always disabled, and I have never... Toon meer
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BUYER BEWARE….expensive shoes that DO NOT accept Returns. They will only exchange! Will only buy from stores that are honorable like Nordstrom.
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I'm shocked by all the negative reviews. I own 5 pairs of Larroude shoes, each ordered from the website over the past 2 years, and each pair is perfect. The sizing is consistent, the leather is of the... Toon meer
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1,5
Zeer slecht
91 reviews
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Heeft 100% van zijn negatieve reviews beantwoord
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my fave shoe brand
I’ve had a few pairs of Larroudé shoes for a while now, and I have to say, they’re genuinely some of the best shoes I own. The quality is insane, they still look amazing after tons of wear, and they’re super comfortable and versatile. I can dress them up or down and they always work.
I will say, the customer service can be a little slow, so you definitely need some patience. But honestly, the shoes are worth the wait. They are timeless and chic! And you can tell the brand puts so much creativity into everything they do. I’m obsessed and will keep buying from them for sure.
Definitely recommend.
13 november 2025
Review zonder uitnodiging
Antwoord van larroude.com
Hi, Lexie <3
Thank you so much for taking the time to share your review with us — it truly means a lot. Your continued support is incredibly meaningful, and we genuinely wouldn’t be where we are today without amazing customers like you.
When you have a moment, could you please share your most recent order number? That will help me locate your account so I can send you a special thank-you in a separate email.
We appreciate you more than words can say!
Larroudé Team.
If i could give them negative stars I…
If i could give them negative stars I would. I placed an order on Aug 18 and it is now October 31st and I still haven't received my order. They NEVER answer the phone (how convenient) and every email ive gotten has had some bogus story about "delays in production " or "extra quality checks" or whatever b.s they can throw at you all while extending the expected shipping date. What worse is how much these shoes cost and I can't help but feel like im being robbed. If I dont get my shoes soon im reporting then to my bank for fraud. DO NOT BUY ANYTHING FROM LARROUDE. They are not a trustworthy company.
31 oktober 2025
Review zonder uitnodiging
Antwoord van larroude.com
Hi Joselyn,
We’re truly sorry for your experience and completely understand how frustrating it must feel to have waited this long. This is not the level of service or communication we aim to provide, and we deeply regret that the process has been so disappointing.
We reviewed your communication history and confirmed that you reached out to us five times, and our team responded to each of your messages, providing updates and support throughout the process.
Your pair is currently in its final stage of production, and we’ve prioritized it for shipment as soon as it clears final quality control. We expect your order to ship by November 10, and you’ll automatically receive your tracking information as soon as it’s collected by the carrier.
We’ll also be reaching out to you by phone to better understand how we can move forward with your order in the best possible way.
Thank you again for your patience and understanding — we truly appreciate it.
Warmly,
Larroudé Team
This company is a SCAM
I placed an order on September 17 and still haven’t received my shoes or even a notification that they were shipped. I’ve contacted the company multiple times by email (which was already very difficult to do), and they gave me two different dates for shipping updates — none of which happened.
Now I’m requesting a refund, and they’ve completely stopped replying. There’s no real customer service — the phone number listed online doesn’t work, and no one answers calls.
This has been the worst shopping experience I’ve had in a long time, which is really disappointing because I genuinely loved the shoes I ordered.
Order #: LARR251097
27 oktober 2025
Review zonder uitnodiging
Antwoord van larroude.com
Hi, Andrea!
We’re truly sorry for the delay and this experience, Andrea. What you went through doesn’t reflect the level of care and transparency we strive to provide.
After carefully reviewing your case, here’s a clear timeline of what happened:
1️⃣ September 25: You first reached out regarding your Harrington Loafer Hi pre-order (Order #LARR251097).
2️⃣ September 29: Our agent Abby replied confirming your order status and providing an estimated shipping date of October 12, along with a promise to send tracking information once the item shipped.
3️⃣ September 29 & October 13: You followed up for updates. Our system sent automatic responses explaining that you needed to reply to that same thread to reach an agent directly. Unfortunately, this can sometimes delay routing to the correct queue — which is what happened here.
4️⃣ Monday: Our customer care agent, Steph, spoke with you by phone and processed your refund request immediately. A confirmation email was sent right after, showing your order had been canceled and the refund was issued back to your original payment method. Depending on your bank, refunds typically appear within 3–5 business days.
We sincerely apologize for how difficult it was to reach us and for the lack of clear communication while your order was delayed. The delay occurred because this style was part of a pre-order batch that required additional production time, and we should have done a better job keeping you informed throughout the process.
We’re continuously improving our systems — including better automation handling and faster human responses — so that experiences like yours don’t happen again.
If there’s anything more we can do to make this right, please don’t hesitate to reply here or to your last email thread. We’d love the opportunity to regain your trust.
Warmly,
Larroudé Team
I placed an order and was charged on…
I placed an order and was charged on 9/27. Still have not rcieved the sneakers.. is this a real company or a fraud. Not sure if I should alert credit card company. Received an email thatthey were "half-way there", Not sure what this even means. Does 8t mean anotehr month.
19 september 2025
Review zonder uitnodiging
Antwoord van larroude.com
Hi RM,
We’re truly sorry to hear about your experience and we sincerely apologize for the frustration this has caused. This is not the standard of service or quality we strive to deliver at Larroudé.
In order to better understand what happened with your order and provide a resolution, could you please share your order number or the email address used at checkout? We would love the opportunity to review your case in detail.
We truly regret the inconvenience and appreciate your patience and understanding.
Warmly,
The Larroudé Team
Too bad I had to give it one star🤥🤥…
Too bad I had to give it one star🤥🤥 liars and phonies they claim they were mailing my shoes since the August 11 today is October 21 no shoes no refund now they claim they’re gonna send a refund I’m gonna hold my breath I’ll let you know when they do then I will change my review
21 oktober 2025
Review zonder uitnodiging
Antwoord van larroude.com
Hi Denise,
We’re so sorry for what happened and completely understand your frustration.
There was an inconsistency in our production schedule that unfortunately delayed your order. We’re actively growing our production and support teams to make sure delays like this don’t happen again.
Your refund was processed this morning, and you should have received an email with all the details.
Please note that our system sends an automatic message asking customers to reply if they still need help. We want to reassure you that every message you sent was received and answered by our team.
We truly regret the inconvenience and appreciate your patience and understanding.
Warmly,
The Larroudé Team
horrible takes forever to come and…
horrible takes forever to come and theres no one to talk to i strictly advise to stay away
9 oktober 2025
Review zonder uitnodiging
Antwoord van larroude.com
Hi Cr,
We’re truly sorry to hear about your experience and we sincerely apologize for the frustration this has caused. This is not the standard of service or quality we strive to deliver at Larroudé.
In order to better understand what happened with your order and provide a resolution, could you please share your order number or the email address used at checkout? We would love the opportunity to review your case in detail.
We also want to reassure you that our products are crafted with great care and high-quality materials, and we stand by their craftsmanship. That said, your feedback is very important to us, and we would like to investigate what went wrong both with your shoes and with the service you received during the return process.
Thank you for bringing this to our attention — we want to make it right.
Warmly,
Larroudé Team
Purchased pre-order shoes from them for…
Purchased pre-order shoes from them for a teenager in early September. The same shoes went on sale at the end of September at $75 off, and the ones I ordered still hadn't been shipped so I asked them to credit me the sale price. The customer service e-mail rep Abby just kept giving me the run-around and then said they had already shipped and giving me the $75 off was impossible because now the sale wasn't on anymore. I said well the sale was on when I contacted you. All of her e-mail responses don't respond to my questions or requests. I am still waiting to hear back to get instructions for returning them as I would never want to do business with a company this shady. Next, if they don't respond or try to get around giving me my money back, I will just have AMEX take care of these hustlers. Very poor business practices- especially for a small company and not very popular designer who wishes to succeed.
30 september 2025
Review zonder uitnodiging
Antwoord van larroude.com
Hi Alexia,
We’re truly sorry to hear about your experience and we sincerely apologize for the frustration this has caused. This is not the standard of service or quality we strive to deliver at Larroudé.
In order to better understand what happened with your order and provide a resolution, could you please share your order number or the email address used at checkout? We would love the opportunity to review your case in detail.
----------------------------------------------------------------------
Hi Alexia,
We’re truly sorry for your disappointing experience and understand your frustration regarding the price change and communication.
Our records show that we responded to your inquiry on October 1 as soon as your message reached our support team. By that time, the sale had already ended, and you requested to cancel your order. Our agent then informed you that the item had already been shipped, so the cancellation could no longer be processed. However, the agent did not state that a price match was impossible due to the shipment — only that the cancellation was no longer available once the order was in transit.
Following that, you requested to return the item, and on October 2 we promptly sent you detailed instructions on how to initiate the return for a full refund.
As of today, we haven’t received a return request through our portal, but you’re absolutely welcome to initiate one at any time. Once the item is received back at our facility, your refund will be processed promptly and in full.
We truly appreciate your feedback and the opportunity to clarify this matter. Our goal is always to be transparent, fair, and supportive, and our team remains available to assist you with your return whenever you’re ready.
Warmly,
Larroudé Team
Don’t buy from this company because…
Don’t buy from this company because they are lairs .
I intital order in Aug 17 and I received the shoes even my normal size didn’t fit so I return and order in Sep 6 and supposed to take 3-4 weeks today they told me will be Oct 30 - this is the worse experience that I had lately.
I will file a complained with the customer protection agency company to investigate this company .
Worse customer service and satisfaction.
Do not buy from them!
30 september 2025
Review zonder uitnodiging
Antwoord van larroude.com
Hi, Ramona!
We completely understand your frustration, and we sincerely apologize for the inconvenience this caused. From the moment of your original order through the exchange process and the unexpected production delay, we know the situation fell short of your expectations—and ours.
As soon as you reached out, our team responded right away to inform you of the delay, and when you requested a refund and to escalate the matter, we ensured your order was cancelled and the refund processed as quickly as possible. We know this still doesn’t make up for the inconvenience and disappointment, and we take your feedback very seriously.
We are actively working on improving our customer experience, especially by being more transparent about order status and proactive in communicating any potential delays. Your feedback is invaluable in helping us do better, and we are grateful you took the time to share it.
Larroudé Team
Poor quality shoe; better off at Target
Purchased a pair of kitten heel sandals from United Apparel Liquidators (UAL). They had never been worn, were display shoes. They still had plastic and stickers on the bottom and no signs of wear. I wore them one night for approx 4 hours and the bottom of the shoes are shredded with the underside leather completely gone. Even while wearing them you can see the outline of the underside material is shredded and frayed. Disappointed by the poor quality. Something from Target would have held up better.
23 september 2025
Review zonder uitnodiging
Antwoord van larroude.com
Hi Beth,
We’re so sorry to hear about your experience and truly regret the disappointment this pair of sandals caused. The situation you described is not reflective of the quality we stand behind at Larroudé.
Many of our styles come with a protective plastic film on the sole to prevent damage to the natural leather before wear. It’s important to peel this off before your first use, as wearing the shoes with the film still on can unfortunately cause the sole to shred or fray. In those cases, we can’t take responsibility for the damage.
We take pride in the craftsmanship of our shoes and want every customer to feel confident in their quality.
Warmly,
Larroudé Team
Beautiful Shoes, slooooowwwww shipping!
Ordered the Stella Mule on 7/20/25, shoes arrived 9/15/25. Whew - that's just too long! When completing my 'Pre-Order' the site indicated that shipping may take '2-3 weeks'. Yeah, maybe in shoe dreamland. Happily, so many more plusses: The slides are just as pictured and look amazing. Fit is TTS and no break-in time is required. Leather is soft and the innersole cradles my foot. Even the packaging is well done with a bit of SWAG (extra laces, hair clip, shoe bag). Customer Service was responsive (usually with 24 hours) albeit elusive on the reason for the delay.
15 september 2025
Review zonder uitnodiging
Antwoord van larroude.com
Hi Sandra,
Thank you so much for sharing your experience and for your patience while waiting for your Stella Mule to arrive. We’re thrilled to hear you love the design, comfort, and packaging details — it means a lot to us to know that the final product met your expectations.
That said, we truly apologize for the longer-than-expected delivery time.
We’re grateful for your kind words about our customer service responsiveness, but we’re committed to improving transparency so that our customers feel fully informed throughout the process.
Thank you again for your feedback and for giving us the opportunity to make this right — we hope your Stella Mule continues to bring you joy with every wear!
Warmly,
Larroudé Team
Does customer service even exist??? So disappointed!
Can you please tell me how to make contact with this company??? I ordered boots pre-order in July and still have not received them. I have left multiple emails at the email address indicated on the website with NO RESPONSE. I also left a message on a very suspiciously unprofessional message system with NO RESPONSE. Is customer service nonexistent??? Please help. So disappointed in this brand. Will not order again. Order #LARR216839.
12 september 2025
Review zonder uitnodiging
Antwoord van larroude.com
Hi, JP
We’re very sorry to hear about your experience and want to clarify what happened with your order.
When you send us an email, you automatically receive a reply from our system. In bold, right at the top, it states: “To speak to a live agent, please reply to this message.” This step is required to open a ticket with our customer care team. Without that reply, the system considers the case resolved and automatically closes it.
In your case, although we did not receive replies that would open a ticket, our team still noticed your concern and responded to your first email (sent on a Saturday afternoon) by Sunday morning. You then emailed again on Monday afternoon, and we responded on Tuesday afternoon. You emailed again that same Tuesday, and our team replied within 10 minutes. Based on this, it seems our responses may not be reaching your inbox.
We emailed you to let you know your order had a slight delay but would ship by the end of this week—which it did. Your order shipped today, and you’ll shortly receive an email with your tracking number.
We fully respect consumer protection laws and your right to clear communication and timely delivery. If you would like us to provide all records of these email exchanges and updates, we’ll be happy to share them directly with you (Trustpilot unfortunately does not allow attachments). Please feel free to contact us again and double-check your spam or promotions folder to ensure you receive our replies.
We truly regret the frustration caused and thank you for your patience.
Warmly,
Larroudé Team
DO NOT BUY FROM THIS COMPANY AT ANY…
DO NOT BUY FROM THIS COMPANY AT ANY COST. Their shoes are incredibly overpriced, and the quality is horrible, absolutely TERRIBLE. The shoes don't fit even though I bought the correct size, and they are made of cheap materials. The return process was a mess, and their customer service was not helpful at all, and gave all the wrong directions.
10 september 2025
Review zonder uitnodiging
Antwoord van larroude.com
Hi Carrie,
We’re truly sorry to hear about your experience and we sincerely apologize for the frustration this has caused. This is not the standard of service or quality we strive to deliver at Larroudé.
In order to better understand what happened with your order and provide a resolution, could you please share your order number or the email address used at checkout? We would love the opportunity to review your case in detail.
We also want to reassure you that our products are crafted with great care and high-quality materials, and we stand by their craftsmanship. That said, your feedback is very important to us, and we would like to investigate what went wrong both with your shoes and with the service you received during the return process.
Thank you for bringing this to our attention — we want to make it right.
Warmly,
Larroudé Team
Dishonest company
After filling out the credit card info, I changed my mind and didn't press "place my order". But the order miraculously still went thru.
I immediately contacted the customer service with request to cancel my order, but they said it was already shipped (which is impossible!)
I received and immediately returned all merch and got the confirmation that the refund will be issued within the next 3-5 days.
Waited for at least a week and still no refund.
Opened a dispute with my credit card and my credit card decided I have to pay!!!
Sent them the emails to prove that the refund was due, still waiting for a decision.
Very dishonest practices!
6 juli 2025
Review zonder uitnodiging
Antwoord van larroude.com
Hi Marina,
Thank you for sharing your feedback. We reviewed our records carefully, including every interaction we had with you regarding this order, and would like to clarify what happened.
Your order was placed in the morning, and you reached out to us a few hours later asking to cancel it. As stated in our store policy, in-stock orders are processed within 3 minutes — once processing begins, the picking and packing process starts right away, and unfortunately we are unable to cancel at that stage.
Your order contained three items, one of which had a shipping estimate of 2–3 weeks (meaning it was not in stock at the time of purchase). We processed the refund for the pre-order item that had not shipped, and also sent you the instructions to return the other two items.
When the return was received, our system was not able to process the refund automatically, as the request was submitted for the full order amount (including the item that had already been refunded separately). This caused a mismatch in values. In situations like this, had you reached out directly, we would have gladly adjusted the refund manually for you.
However, since a chargeback was initiated with your card provider, we were unable to issue a refund from our side — at that point, the funds are held by your payment provider, and it becomes their responsibility to process and return the amount to you.
We want to assure you that our practices are transparent and in line with consumer law. Our priority is always to resolve these situations fairly, and we remain available to provide your bank with any documentation needed to complete their review.
If there were zero stars option I would…
If there were zero stars option I would post that and not even give them one star .. my order never came and for two months they told me to keep waiting that it would come and I should just keep waiting .. it never did come but they kept refusing to refund me so I called the bank and disputed the charge .. only then did they miraculously agree to refund me what a terrible experience
26 augustus 2025
Review zonder uitnodiging
Antwoord van larroude.com
Hi Jessica,
To assist you as quickly as possible, could you please share your order number typically begin with LARR, so if you have that information, it would be very helpful for us to locate your purchase and provide a solution.
We’re here to help and will make sure your case is handled with priority.
Warmly,
Larroudé Team
I would NOT order from here again
First pair came on time and was good. Second pair said it would arrive mid July (ordered in June). By August I emailed customer service, which didn't give a satisfactory response, but finally, they did say they'd ship on or before Aug 22. I emailed customer service on Aug 23. No response. Finally I got notification it's arriving early September, far too late for what I ordered the shoes for (an event - for a specific outfit). This company does not care about customer experience. I would NOT order again. Too many cute shoes out there at this price point with more transparent practices and better customer service
26 augustus 2025
Review zonder uitnodiging
Antwoord van larroude.com
Hi Mich,
To assist you as quickly as possible, could you please share your order number typically begin with LARR, so if you have that information, it would be very helpful for us to locate your purchase and provide a solution.
We’re here to help and will make sure your case is handled with priority.
Warmly,
Larroudé Team
Impossible to use store credit/gift card
I originally purchased and returned a pair of shoes in July 2024. I loved the shoes but the sizing was wrong. I received a store credit (as I wasn't allowed a refund). For the past year, it has been impossible to successfully use this gift card. First, it was difficult to track down the giftcard. Then, many items are final sale and I was worried about choosing the incorrect size again, as the sizing varies across styles, so it was hard to choose anything. Next, the website wouldn't allow me to use the giftcard, even for eligible items. But it's impossible to reach them by phone to have them help you order the item using the giftcard in realtime. So after back and forth on email, they told me to go ahead and order the item and then they would refund me the amount from my giftcard. So I ordered the item and immediately (within minutes of order confirmation), emailed them all the details so they could refund me. They NEVER responded to that email. Only 9 days later when I followed up did Larroude respond and say "Sorry, your giftcard can't be applied now that your order has been fulfilled." And they have committed to that response, even though it was their website that made me unable to use the giftcard, and then there own lack of response to my initial e-mail that made me miss the "window" after I had placed my order but before it had been fulfilled. This "window" for refund had never been communicated to me in the first place either. So all of this points to suspicious business practices that make it impossible to use store credit for items.
25 augustus 2025
Review zonder uitnodiging
Antwoord van larroude.com
Hi Lauren,
To assist you as quickly as possible, could you please share the email address used in your order? Our order numbers typically begin with LARR, so if you have that information as well, it would be very helpful for us to locate your purchase and provide a solution.
We’re here to help and will make sure your case is handled with priority.
Warmly,
Larroudé Team
Zero Communication
I ordered some boots from Larroude earlier this summer. When I received them, I discovered that they did not fit so I returned them. My return was assigned a tracking number. When I access the tracking number I am shown that the boots were received on July 14th, over a month ago. I have yet to receive a refund. Whenever I call the customer service number I fail to get anyone. I have sent numerous emails to the email provided and have never gotten any response. I have done a lot of online shopping and this is the worst experience I have ever had with trying to get refunded for a return. The shoes that this company sells are beautiful, but I do not plan on ordering from them ever again.
17 augustus 2025
Review zonder uitnodiging
Antwoord van larroude.com
Hi Karen,
I hope you're doing well! I’m truly sorry if it felt like your request went unanswered.
To clarify, our system sends an automatic response to the first email. For your case to be forwarded to one of our team members, it’s important to send a reply within the same email thread. If no reply is received, the system assumes the issue has been resolved and automatically closes the case. This is also mentioned in the automatic message, which states: “To speak to a live agent, please reply to this message.” Since we did not receive a response to the earlier emails, the case was automatically closed.
Regarding your return, our records show that you requested a return for store credit on July 2. After the package was sent using the label we provided, the gift card for $176.26 was automatically issued to your email address on July 7. For your convenience, I have resent this code.
I would also like to note that this item was purchased on sale and was therefore only eligible for exchanges or store credit. This information was stated on the product page, and I have attached a screenshot for reference. As such, the item is not eligible for a refund.
If you have any trouble locating the gift card code or need any further assistance, please feel free to reach out — we’re happy to help.
Warmly,
Larroudé Team
No customer service, no response to issues
Very disappointed with the service of this company, first time purchase received 2 different sized shoes, they are not even close, a size 9 and size 11. Emailed them as soon as they arrived, with photos of the mismatched shoes and have not had a response back from them in over 2 weeks.
Looks like they take your money and don't care after that.
The order number is LARR207233, I can not add the email address in the review
30 juli 2025
Review zonder uitnodiging
Antwoord van larroude.com
Hi John,
To assist you as quickly as possible, could you please share the email address used in your order? Our order numbers typically begin with LARR, so if you have that information as well, it would be very helpful for us to locate your purchase and provide a solution.
We’re here to help and will make sure your case is handled with priority.
Edit:
I hope you're doing well! I’m truly sorry if it felt like your request went unanswered.
To clarify, our system sends an automatic response to the first email. For your case to be forwarded to one of our team members, it’s important to send a reply within the same email thread. If no reply is received, the system assumes the issue has been resolved and automatically closes the case. This is also mentioned in the automatic message, which states: “To speak to a live agent, please reply to this message.” Since we did not receive a response to the earlier emails, the case was automatically closed.
We also sent you an email, apologizing for this inconvinience and also refunding your order.
--------------------------------------------------
I also want to clarify how our support system works:
When you first contact us, an automatic reply is sent.
For your case to reach one of our team members, it’s important to reply within the same email thread.
If no reply is received, the system assumes the issue has been resolved and automatically closes the case.
This detail is also mentioned in the automated message, which states: “To speak to a live agent, please reply to this message.” Since we did not receive a follow-up on the earlier emails, the case was closed by the system.
That said, we’ve already taken steps on our side—we sent you an email apologizing for this inconvenience and processed a full refund for your order.
Warmly,
Larroudé Team
Poor communication and terrible shipping times
I pre ordered a pair of shoes on May 15 2025 and the website stated that shipping would start in mid June. July 4th I still hadn’t received the shoes so I reached out and was told my shoes had shipped but I never got the tracking number. I reached out again July 15 and finally got a tracking number.
The shoes finally arrived on July 28th and they didn’t fit (after I followed their recommended sizing guidelines) so I had to exchange and I sent them back right away on July 30th. I reached out today on August 12 to ask when they will be shipped because the website stated 2 weeks and I was told they won’t ship until early September. Yet if you go on their website and you look at the exact shoes I ordered it says “ships out in a week”.
Don’t order from this company unless you want to wait 4+ months to get your issue resolved. I needed these shoes for an upcoming event. Their website shipping times are not correct and they should be informing customers instead of tricking you into buying.
They offered me 50% off a new pair of shoes but I already ordered another pair of shoes from a different company and will likely be returning both pairs from Larroude or I may just cancel my order unless they are able to resolve my problem.
12 augustus 2025
Review zonder uitnodiging
Antwoord van larroude.com
Hi Carina,
We're so sorry for the delay and truly appreciate you bringing this to our attention.
To assist you as quickly as possible, could you please share the email address used in your order? Our order numbers typically begin with LARR, so if you have that information as well, it would be very helpful for us to locate your purchase and provide a solution.
We’re here to help and will make sure your case is handled with priority.
Warmly,
Larroudé Team
Terrible decision to buy Larroude flats…
Terrible decision to buy Larroude flats It’s been 3 months and still no shipping confirmation.
1 augustus 2025
Review zonder uitnodiging
Antwoord van larroude.com
Hi, Claudia.
We’re truly sorry to hear about your experience and appreciate you bringing this to our attention.
You placed your order on June 21st with an estimated ship date in early July, and we sincerely apologize for the delay. We can see you were in contact with our team, and we understand how frustrating this must be.
Please know that your flats are handcrafted with specific materials, which unfortunately caused unexpected production delays. We’re actively expanding our team and improving operations to ensure delays like this don't happen in the future.
We also noticed a chargeback was initiated on your end. At this point, your payment provider is holding the funds, which means we're unable to issue a direct refund on our side. We recommend following up with them for the resolution of your claim.
Again, we're very sorry for the inconvenience and are here if you have any further questions.
Warmly,
Larroudé Team
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Bedrijven kunnen reviews verzamelen via geautomatiseerde uitnodigingen. Deze reviews worden als geverifieerd bestempeld, omdat het evident is dat ze op echte ervaringen gebaseerd zijn.
Lees meer over geverifieerde reviews.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.