The customer service experience has been very disappointing. It is nearly impossible to reach a representative by phone, and email responses are slow and often lack urgency. If you don't encounter any... Toon meer
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Larroude is a terrible company to deal with. Their customer service is nonexistent. The phone number listed on their site is out of service, the chat feature is always disabled, and I have never... Toon meer
Bedrijf heeft geantwoord
BUYER BEWARE….expensive shoes that DO NOT accept Returns. They will only exchange! Will only buy from stores that are honorable like Nordstrom.
Bedrijf heeft geantwoord
I'm shocked by all the negative reviews. I own 5 pairs of Larroude shoes, each ordered from the website over the past 2 years, and each pair is perfect. The sizing is consistent, the leather is of the... Toon meer
Bedrijf heeft geantwoord
1,5
Zeer slecht
91 reviews
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My return got sent back due to undeliverable and no forwarding address
I received my order after several weeks and the minute I opened the box, a toxic smell came out. I imagine it was some sort of dye because they were navy suede. I immediately applied for a return and sent back right away. A few weeks later, the shoes came back because they were undeliverable with no forwarding address. I even had to pay $10.70 for the post office to give me the return. I went back to the post office with the same label because I tried to contact customer service, but the queue must be so long that they replied if you send another message you go back to the bottom of the list. These are $200.00 shoes! I expect excellent customer service! I ordered a second pair at the same time as the first, and they have yet to arrive. I wanted to cancel the order because they are the same blue suede. They are out for delivery according to my email. Just so frustrated.
28 juli 2025
Review zonder uitnodiging
Antwoord van larroude.com
Joan,
Thank you for reaching out, and we’re truly sorry for the frustration this experience has caused.
We understand how upsetting this situation must be, and we want to assure you that your concerns have been heard. We recently experienced a temporary glitch with our return platform, which unfortunately affected your return process. That said, we’ve already processed a full refund for your original order — no further action is needed on your end for that return.
Regarding your second order: it is currently in transit and, at this stage, we are unable to cancel it. However, once it arrives, we’ll be happy to assist you with a return, free of charge. We’re already in touch with you via email with all the instructions needed to make that process as smooth as possible.
As a reminder, our auto-reply email includes a note to reply directly if your issue hasn't been resolved. This ensures your message stays in priority.
We truly appreciate your patience and understanding — you deserve a seamless experience, and we’re committed to delivering that moving forward.
Warmly,
Larroudé Team
Disappointing
This was my first order at Larroude'. I purchased a pair of Ricky boots in blue suede and when I opened the box I've seen two long scratches on the left boot and something that seems to be a spot or stain on the top of the right boot. Really? Why I was sent a damaged item that I can't return? Is this the quality you are praising on TV? I'm really pissed, especially because the scratches you can see well on the blue suede. I contacted the customer service and got an automated reply saying that they will get back to me. I hope so. So much advertisement for this brand, maybe they should better take care of their customers. I have several Larroude shoes purchased at Marshall's and half of them I had to return because extremely uncomfortable. Now I hope they have a solution for this, since the item is out of stock I want to be able to return it for a refund. They got back to me saying I can exchange but the shoe is out of stock and I can't exchange. Am I supposed to keep it as it is? At least they should offer a discount, a serious company does this. According to them the issue is solved by offering exchange for a product that is sold out or any other style that would cost me additional money? No thanks,I will keep my boots as they are and the next time I'll check .Marshalls or TJmaxx, they don't have all the styles but you can get great deals on Larroude shoes and if there is an issue they know how to address it.
29 juli 2025
Review zonder uitnodiging
Antwoord van larroude.com
Hi Cristina, thank you for sharing your feedback and for your recent purchase.
I noticed that your first request was submitted today at 2:41 PM, and as soon as our day began, we immediately started addressing your concern through our support channels. It's already being resolved.
If you need anything else, feel free to reply to the email we're currently using to assist you.
Warm regards,
Larroudé Team
I would give zero stars if that were an…
I would give zero stars if that were an option. There may as well be no customer service because there is no response via WhatsApp or email. I placed an order twice and don’t hear back for a couple weeks until I send messages after messages.
29 juli 2025
Review zonder uitnodiging
Antwoord van larroude.com
Hi Daniella,
We're so sorry for the delay and truly appreciate you bringing this to our attention.
To assist you as quickly as possible, could you please share the email address used in your order? Our order numbers typically begin with LARR, so if you have that information as well, it would be very helpful for us to locate your purchase and provide a solution.
We’re here to help and will make sure your case is handled with priority.
Warmly,
Larroudé Team
Nothing good about these shoes
Nothing good about them. Shoes looked cheap and felt even worse. Put more money into your products instead of scamming people with beautiful social media and marketing photos.
1 juli 2025
Review zonder uitnodiging
Antwoord van larroude.com
Hi Sarah,
We're so sorry for the delay and truly appreciate you bringing this to our attention. you are already in cotact with someone from our team.
Please let me know if there is anything else I can do for you.
Warmly,
Larroudé Team
Looks like counterfeit quality
Took forever. Worst part was the quality of the sandal was terrible. It truly looked like and felt like a counterfeit! Please beware when ordering online.
BTW… this is the first negative review I have ever taken the time to write.
26 juli 2025
Review zonder uitnodiging
Antwoord van larroude.com
Dear Marsha,
We’re truly sorry to hear about your experience with our Mary Kate Flat Sandal. This is certainly not the standard we strive for at Larroudé.
All of our shoes are handmade in Brazil by expert using high-quality materials. We take great pride in our craftsmanship and product integrity, so hearing that the item did not meet your expectations is something we take very seriously.
We appreciate you sharing your feedback and are currently reviewing this internally.
Warmly,
Larroudé Team
No response from support
I purchased a pair of shoes and I am just trying to get an order number to exchange the shoes as they are too small, which isn't on any of my e-mails and support is completely unresponsive. I got one e-mail back with basic FAQ's which I had already exhausted prior to sending the email. I have called no response and no way to wait on hold. Very frustrated with the level of support after spending so much money on a pair of shoes.
I am looking for my order number to be able to make a return - the e-mail was jennifer.casey @cox.net Any help you could provide would be wonderful. Thank you!
9 juli 2025
Review zonder uitnodiging
Antwoord van larroude.com
Hi Jen,
We're so sorry for the delay and truly appreciate you bringing this to our attention.
To assist you as quickly as possible, could you please share the email address used in your order? Our order numbers typically begin with LARR, so if you have that information as well, it would be very helpful for us to locate your purchase and provide a solution.
We’re here to help and will make sure your case is handled with priority.
-this is your order number --> LARR187612 --> https://larroude.loopreturns.com/#/
Warmly,
Larroudé Team
Im pretty bummed with my experience…
Im pretty bummed with my experience here. Like everyone else, I was gifted these from my mom on preorder and it took 3 months to arrive. However, I was excited to try them! After finally arriving, Within 3 weeks and just a few wears the sole of the shoe had detached. $300. And like everyone else, the customer service team has stopped responding to my mother’s emails. We will happily return and take store credit, but a $300 pair of shoes needs to last more than a few wears, especially after a 3 month wait!!!!
Edit: they issued a refund. Thank you!
24 juni 2025
Review zonder uitnodiging
Antwoord van larroude.com
Hi Valerie,
It's Ariela from Larroudé, and I’m here to assist you!
We’re truly sorry to hear about your experience — this is not the level of quality or service we strive to deliver at Larroudé.
We’ve already processed your refund, and please rest assured that we’re conducting a full investigation with our factory regarding this issue, and we’re taking your feedback seriously to ensure this doesn’t happen again.
Thank you for bringing this to our attention. If there's anything more we can do, our team remains available and ready to help.
Warmly,
Ariela
Larroudé Customer Service
P.S. Keep your Larroudé shoes looking their best with our Care Guide.
Hi Valerie,
I’m Ariela from Larroudé, and I’m truly sorry to hear about that experienced — this is not the level of service we aim to provide.
To help resolve this as quickly as possible, could you please share your order number and the email address used at checkout? With that information, I’ll personally look into your case and make sure you receive an update.
We take your concerns seriously and are committed to making this right. Looking forward to your reply.
Warmly,
Customer Experience Team — Larroudé
I ordered a pair of boots as a gift on…
I ordered a pair of boots as a gift on July 3rd. A) they haven’t shipped b) I have now emailed them 3 times. Ig messaged them twice and left a voicemail and no one has responded. (I am simply trying to make sure that they don’t include any pricing information the packing slip since it’s a gift). I will absolutely never order from them again!
3 juli 2025
Review zonder uitnodiging
Antwoord van larroude.com
Hi Kim,
I’m Ariela from Larroudé, and I’m truly sorry to hear about that experienced — this is not the level of service we aim to provide.
To help resolve this as quickly as possible, could you please share your order number and the email address used at checkout? With that information, I’ll personally look into your case and make sure you receive an update.
We take your concerns seriously and are committed to making this right. Looking forward to your reply.
Warmly,
Customer Experience Team — Larroudé
Absolute worst company
Absolute worst company. I purchased a pair of boots from the app, and wished to return them. They told me they were final sale, and I sent screenshots from the app (which had no final sale markings). Of course, once I sent screenshots, customer service became unresponsive. I will challenge with my CC company, and also keep an eye on the 2 other pairs I ordered.
29 juni 2025
Review zonder uitnodiging
Antwoord van larroude.com
Hi Gwen,
I’m Ariela from Larroudé, and I’m truly sorry to hear about that experienced — this is not the level of service we aim to provide.
To help resolve this as quickly as possible, could you please share your order number and the email address used at checkout? With that information, I’ll personally look into your case and make sure you receive an update.
We take your concerns seriously and are committed to making this right. Looking forward to your reply.
Warmly,
Customer Experience Team — Larroudé
Beware
Beware - do not order from this company. Unfortunately my experience is similar to other users. Ordered shoes for 2-day shipping, multiple inquiries later and no response. The shoes arrived 5-6 days later, after the event I needed them for. The website is now saying they are ineligible for return, but they were not final sale and nowhere did it say they could not be returned. Multiple inquiries have gone nowhere. I will have to challenge this with my credit card company.
29 juni 2025
Review zonder uitnodiging
Antwoord van larroude.com
Hi Beth,
I’m Ariela from Larroudé, and I’m truly sorry to hear about the delay and the lack of communication you’ve experienced — this is not the level of service we aim to provide.
To help resolve this as quickly as possible, could you please share your order number and the email address used at checkout? With that information, I’ll personally look into your case and make sure you receive an update.
We take your concerns seriously and are committed to making this right. Looking forward to your reply.
Warmly,
Customer Experience Team — Larroudé
Disappointing at best
I ordered a pair of shoes from Larroudé with a stated 7–14 day shipping window. After multiple follow-ups (3 of which went unanswered) over the course of 2 weeks and no proactive updates, I just found out they may not even ship until after I’ll need them for an event. Despite the price point and brand reputation, the customer service and communication have been incredibly disappointing. I expected better.
24 juni 2025
Review zonder uitnodiging
Antwoord van larroude.com
Hi Sarah,
Thank you for reaching out and sharing your experience — I’m truly sorry to hear about the delay and the lack of communication you've faced. That’s absolutely not the standard of service we aim to provide, and I completely understand your frustration, especially with an important event coming up.
In order to investigate what happened and support you in the best and fastest way possible, could you please share your order number with me?
Once I have that, I’ll look into this right away and get back to you with a clear update and next steps.
Thank you again for your patience, and I’m here to help make this right.
Warmly,
Larroudé Customer Experience Team
I preordered shoes on March 30th and…
I preordered shoes on March 30th and then contacted Larroude on May 14 by e-mail and was assured that I would have the shoes by June. It is now June 20 no shoes they do not answer e-mails or phone calls. I am now going to have my credit card company go after them so I can get my account credited. DO NOT PREORDER from this company.
30 maart 2025
Review zonder uitnodiging
Antwoord van larroude.com
Hi Barbara,
I’m Ariela from Larroudé, and I’m very sorry for the delay and lack of response you’ve experienced — I completely understand how frustrating this situation must be.
I’ve looked into your order and saw that it was partially fulfilled — one of your shoes has already been shipped. The remaining item is scheduled to ship on June 27, and we deeply apologize for not communicating that update clearly and in a timely manner.
Your trust is important to us, and we truly regret that this experience has led to disappointment. We’re here to help and would love to ensure you receive your full order as expected.
If there’s anything else we can do in the meantime, please don’t hesitate to let us know.
Warmly,
Ariela
Customer Experience Team — Larroudé
No response whatsoever from customer…
No response whatsoever from customer service. I’ve been trying to reach them by email for a month and no response. Placed my order beginning of April said it was going to be delivered in two weeks and it’s been two and a half months. This company is a scam!
16 juni 2025
Review zonder uitnodiging
Antwoord van larroude.com
Hi Wendy, thank you so much for your feedback — we truly appreciate you taking the time to share it with us.
I'll be sending you all the tickets along with our replies, so you can review the full conversation and see that we’ve been in touch throughout.
Please let us know if there's anything else we can do to support you.
Warmly,
Customer Experience Team — Larroudé
Hi there,
I’m Ariela from Larroudé, and I’m truly sorry to hear about the delay and the lack of communication you’ve experienced — this is not the level of service we aim to provide.
To help resolve this as quickly as possible, could you please share your order number and the email address used at checkout? With that information, I’ll personally look into your case and make sure you receive an update.
We take your concerns seriously and are committed to making this right. Looking forward to your reply.
Warmly,
Customer Experience Team — Larroudé
The actual worst
The actual worst.
Preordered shoes and checking in on their ship status was more work than baking sourdough. You're doing all the checking and the Larroude customer service team (really, that whole title should be read in air quotes) is sitting there like a loaf. On the plus side, I can see turning their emails into a "drink every time you hear the phrase 'rest-assured'" party game. On the negative side, these shoes are only great if you like the idea of shoes but not actually having them. I'd rather let Chuck Norris punch me in the face than attempt to buy anything from this cruel joke of an ecommerce site again. 0 out of 100, would not recommend, no thank you very much.
21 mei 2025
Review zonder uitnodiging
Antwoord van larroude.com
Hi, Sarah!
I apologize for this experience. Would you please share your order number with us, so we can investigate what happened with your order?
Again, we are truly sorry.
Warmly,
Larroudé Team
Took my money, no shoes..
Bought a shoe March 18, said it would ship Late April..Now they said May 21. Now no response to emails as that date has passed…350 dollar shoes and no response…Now I have to reverse the charges..spring shoe…don’t want to get it at the end of summer..
18 maart 2025
Review zonder uitnodiging
Antwoord van larroude.com
Hi Katherine,
We’re truly sorry for the inconvenience and delay — this is not the experience we want for you.
To assist you properly, we kindly ask that you provide a bit more information, such as the email address used for your order and, if possible, your order number (which typically starts with LARR).
Once we have those details, we’ll prioritize your case and ensure it’s resolved as quickly as possible.
Warmly,
Larroudé Team
Scam
I bought an expensive pair of shoes with a due date two months out. No news from them when the due date came and went. No response over email after contacting them regarding it. Until I threatened to cancel credit card payment. I got a prompt response saying my amount was refunded since they canceled my order. No explanation why. It’s a scam. Do not buy from them.
23 maart 2025
Review zonder uitnodiging
Antwoord van larroude.com
Hi, Dr Nipa
Thank you so much for taking the time to share your feedback. We're truly sorry to hear about your experience and would love the opportunity to make things right. In order to fully investigate and assist you, we kindly ask that you provide your order number and the email address used at checkout.
Once we have this information, we’ll be able to review your case in detail and follow up with a proper resolution. We’re here to help and committed to improving your experience with Larroudé.
Looking forward to hearing from you.
Warmly,
Ariela
Customer Experience — Larroudé
Sizing is off and won’t allow exchange or return
Sizes are off and they won’t allow an exchange or return because I purchased the shoe on a sale. These are very expensive, they were half price and cost me $175, and I’ve never had an issue with sizing before I purchased my regular size and they are at least 2 sizes bigger and I’m very disappointed since the issue is theirs because of their irregular sizing that they are unwilling to change the size. Will never purchase from them again and I’m enormously disappointed.
25 april 2025
Review zonder uitnodiging
Antwoord van larroude.com
Hi, Bella
Thank you so much for taking the time to share your feedback. We're truly sorry to hear about your experience and would love the opportunity to make things right. In order to fully investigate and assist you, we kindly ask that you provide your order number and the email address used at checkout.
Once we have this information, we’ll be able to review your case in detail and follow up with a proper resolution. We’re here to help and committed to improving your experience with Larroudé.
Looking forward to hearing from you.
Warmly,
Ariela
Customer Experience — Larroudé
Absolute worst company I have ever done…
Absolute worst company I have ever done business with. I purchased shoes from them and they processed my payment. For an entire month, they sent me promo emails and emails saying my preorder was in process, and then they canceled my order with no warning saying it was out of stock. After contacting them, they made no effort to make it right. Do not buy from them; they are a scam.
24 april 2025
Review zonder uitnodiging
Antwoord van larroude.com
Hi Brenna
Thank you so much for taking the time to share your feedback. We're truly sorry to hear about your experience and would love the opportunity to make things right. In order to fully investigate and assist you, we kindly ask that you provide your order number and the email address used at checkout.
Once we have this information, we’ll be able to review your case in detail and follow up with a proper resolution. We’re here to help and committed to improving your experience with Larroudé.
Looking forward to hearing from you.
Warmly,
Ariela
Customer Experience — Larroudé
3 months to receive an ugly shoe
It took over 3 months to order winter velvet clogs, when they finally arrived they were not only ugly, they were extremely narrow, uncomfortable and looked cheap & not at all based on the picture on Larroude website. After requesting a refund, Larroude charges a restock fee of $8.95 & a Convenience fee of $9.95!!!!!! Absurd. Will never shop with this company again. EVER!
13 april 2025
Review zonder uitnodiging
Antwoord van larroude.com
Hi Dawne
Thank you so much for taking the time to share your feedback. We're truly sorry to hear about your experience and would love the opportunity to make things right. In order to fully investigate and assist you, we kindly ask that you provide your order number and the email address used at checkout.
Once we have this information, we’ll be able to review your case in detail and follow up with a proper resolution. We’re here to help and committed to improving your experience with Larroudé.
Looking forward to hearing from you.
Warmly,
Ariela
Customer Experience — Larroudé
Shoes are so uncomfortable
Shoes are so cute, but incredibly uncomfortable. So disappointed.
I bought the silver ballet flats on sale, $175, and they are non returnable.
3 april 2025
Review zonder uitnodiging
Antwoord van larroude.com
Hi there,
Thank you for your feedback — I’m Ariela from Larroudé, and I’m truly sorry to hear that your new shoes didn’t feel as comfortable as expected.
Our shoes are handcrafted with high-quality materials, and in some cases — especially with structured styles or newer leathers — they may require a short break-in period. Since your pair was purchased as Final Sale, it isn’t eligible for return, but we’d still love to help you make the most of them.
To help with the break-in process, we suggest wearing thicker socks with the shoes around the house for short periods. This can help the material gently mold to your feet and become more comfortable with time.
We understand how important both style and comfort are, and we hope this tip helps improve your experience. If there’s anything else we can do, please don’t hesitate to reach out.
Warmly,
Customer Experience Team — Larroudé
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