Laundrapp Reviews 2.390

Hi, just like to say a big thanks for the great service. Was a bit dubious i have to admit but having seen the end results I will definitely be using your services again.

Have been somewhat stressed with everything that's going and the stress of working everyday trying to meet my own targets. Coming home in the evening finding that one of the "home jobs" can be crossed off my list allowed me to have some much needed relax time.

Many Thanks.

Follow up to our earlier experience. We've been back and forth for 2+ months now on our lost items, Brand new, first laundry, value £650. Lost. Offered us £200. Calls to MD and head of "customer service" have not been returned. Missing some "equipment" needed to call us back (like a phone?). Yet time enough for some quite rude, offensive comments on LinkedIn saying that if we'd not posted negative feedback on Trust Pilot they would have offered us more money.

They take pride in the fact that "only" 1 in 100 orders go missing.

They hide behind their Ts & Cs and an industry body called the "Textile Services Association". Neither of course trump the law, which is quite clear on matters of liability for goods and services while in transit, and selling at a distance rules.

We are now forced to litigate which we are commencing next week. We invite others impacted by this company to join in if interested under a Group Litigation. Will soon be setting up a website -- can't decide whether it will be www.laundracrapp(dot)com or laundrafapp(dot)com. Have registered both.

Needless to say, avoid at all costs.

_____________

Replying to the reply, first, thank you Allan, that's the fastest reply we've had -- amazing what posting on social media will do. Some corrections:

- I returned every one of your three calls (why wouldn't I?)

- the phone number you left for me, I've called multiple times, never an answer, and no reply to my messages left there

- I've also left multiple messages with your call centre to pass on to you, I have noted down Sam's name in particular, which they told me they have done

- I have also sent emails to Robyn, head of customer service, and was told by her 3 weeks ago and again today that she does not have a phone and is "currently waiting for the curtain [huh?] equipment to be sent to myself as I am experience [sic] a few difficulties with phone calls" and "I'm currently waiting for replacements [sic] equipment I'm unable to make or receive any calls as this moment" (equipment like, a phone or computer?). Not sure how you run customer support without the ability to speak to customers for weeks on end

- My last communication to you on LinkedIn is "Please call me tomorrow to discuss. Or provide your mobile number so I can contact you." To which I've had no reply.

On LinkedIn, as part of your messages to me, you have accused us of "lack of flexibility in this matter" and having an "irrational and business damaging approach". Not sure which manual of customer service this comes from.

Judging from the mixed reviews of Laundrapp on Trust Pilot, there clearly is an issue with your service. You can either continue to ignore this, to post copy-pasted scripts to these complaints and pick fights with your customers in public and private. Or simply do the right thing. Building a business as an entrepreneur is different than working at a monopolistic incumbent like BT or Tesco.

If you wish to speak -- since I have no way to contact you -- I am available at 9.30 am Monday morning and will keep this slot free.

UPDATE
The item is finally delivered and found at reception.

The room for improvement would be not to delivery items of the same order in separate batches and different locations unless requested and if you do, notify customer immediately so that they won’t be left wondering, causing stress for everyone.

ORIGINAL REVIEW

Lost item, customer service shows no initiative and complete denial which is an insult to customer’s time and adds to their fault.

First they claimed it was delivered separately 2 days before, no it wasn’t (and if so, why didn’t the delivery guy say anything while onsite?) Then they claimed it’s at reception, no it wasn’t. Lies after lies.

When if not found, asked for compensation and refund of cleaning fee, they (Sam) basically said their record is correct and therefore I’m basically an idiot or trying to scam them for £50 despite having been a customer for 2 years and having previously left a 5-star review in 2019.

Moving to another supplier.

I have read previous reviews and my experience is the same as others: very negative. Customer Service telephone number rings on and you cannot get through...until it just says sorry we cannot answer your call. I had a collection cancelled without any reason and no slots available to rebook ...no wonder they are in trouble!!!

Great and reliable service

you've jacked up prices 20%+ in a time when most of the world is struggling to make the same wages. that's v uncool.

Used to be great; then merged with another business and quality of service went significantly down hill. Was a massive fan, now resent using up the remaining credits I have.

Great service, highly recommend

Great service and easy to use app! No more dragging bulky items such as quilt and bedding to the dry cleaners myself makes me very happy indeed! 👍🏻

I know Mrs Hinch is all the rage, and I am by no means besmirching the great work that she does, but Laundrapp is absolutely brilliant for the days where I simply cannot be bothered myself.

The app is very easy to navigate, and the turnaround time on the service is way, way quicker than driving to my parents to get stuff cleaned and pressed!

The only downside is that now my exercise bike is clear from laundry so I’m reminded of its presence and have to use it.

Always such a great experience using laundrapp. The app is really quick and easy to use. The service is fantastic, from pick up to delivery. The drivers are friendly and give the service a careful and personal touch. Laundry arrives home looking pristine. I would definitely recommend.

So glad that Laundrapp now operates in Manchester, it's an absolute lifesaver for those days/weeks/months/years where I don't feel like doing my own laundry. Would definitely recommend it!

I've been using Laundrapp for 1 year now and I have to say it's such an easy experience using the service. I will never wash my own bedding again now. The fact Laundrapp bring it back looking brand new and crisp, it's a treat!

Thanks guys!

Love the laundrapp service - always seem to be able to get a quick pickup and delivery slot and the quality of the wash is always high. Would recommend.

A truly excellent experience. Shirts perfectly returned and in a super quick time. Driver was on time and very polite. Definitely recommending to my friends

From start to end I received a fantastic service. Pick up was a doddle, carry on about your business, then hey presto, your laundry comes back all shiny and clean. Highly recommended!!

Very easy to use app and the whole process was flawless. It is one less thing to worry about! Will be using regularly 👍

I absolutely love this service. So easy and efficient and there's always a great discount deal to take advantage of. Once you have used the bedding wash and iron service you'll never want to stop!!! Takes the stress out of my weekly wash that's for sure :-)

Excellent service when I have been overwhelmed with my laundry during the last 12 months. Working from home has ironically allowed less time on chores due to running a business.

Quick, professional and efficent