Lensabl Reviews 854

Misinformation, snippy replies from certain customer service agents, not all but some felt very dismissive, was told glasses would be overnighted but they were not. I was told the prescription lenses would be completed while we waited for the glasses to come back in stock which also wasn’t accurate. Glasses are nice done very well, but the customer service needs some improvement.

Great service & professionally done. Kept me informed every step along the way. Excellent!

I’ve been using these guys for a number of years. They usually do a great job of getting things right. I only had to have them redo once. I wear progressives and they can be tricky. Don’t be in a hurry to get them though. The process can take a good 3 weeks or longer.

*This review is for the purchase of new frames with prescription lenses, not their lens replacement program*

The website was simple enough to navigate to purchase new frames and enter my prescription details. Only slight hiccup in ordering was that my payment was being declined for using my personal email address (apparently gmx email addresses are blackisted) - strange because I've used that email address for hundreds of other purchases without any prior issues.

After purchasing, the turnaround time for preparation/ shipment was reasonable ~1 week or so. However, the order tracking features on the website were essentially useless - my order went from "at the lab" to "shipped" with no progress updates in between. Overall no complaints because of the acceptable preparation and shipment time.

My main complaint is that my glasses were shipped only with my prescription lenses and not with the factory tinted lenses. With every purchase I've ever made for sunglasses with prescription lenses, I have been sent the factory lenses in case I wanted they switched back. When I notified customer service of this, I was LIED to and told that they were in some separate compartment of this shipping container/ product box. I completely disassembled all of the packaging I received and there were definitely NO additional lenses shipped out with my glasses. When I notified customer service and requested the factory lenses be shipped out to me, they said they were unable to ship a pair ship a pair of the "demo" factory lenses "since they can be damaged in lens replacement and there's no guarantee the lenses will be sent back since we replaced the lenses with custom lenses". I've never encountered this issue before when purchasing glasses with custom lenses, but feel I was shorted on a purchase and feel that factory lenses should always be included when purchasing any pair of frames.

Overall, purchasing frames through Lensabl is straightforward enough. The shopping experience is simple with a decent turnaround time - I just wouldn't expect to receive factory lenses if you're purchasing frames with a prescription.

Just got my sunglasses back and they are beyond perfect! I was a little nervous about buying such a personal item online but I am now a believer...Your great customer service made this process smooth and and you gave me great confidence in you and your company. I look forward to a long relationship in the future. You have made a customer for life.

Great job. Customer service was extremely helpful. Can't beat the price, either.

Ordering the shipping box was the way to go. Last time, I sent them in on my own, and they got lost in the shuffle. It turned out okay in the end, and I got my frames back with new lenses in them. This ordering process was seamless and painless from start to finish! Thank you so much!

Always great service and quality lenses from Lensabl!

I trusted lensabl with frames that I've owned for 20 years!!! They were able to upgrade them to transitions. The process was fast and easy. I really needed them for work and driving. The lenses have improved my quality of life! I really appreciate it.

Quick process. Quality product as always. This was my third order.

I purchased lenses from this company in January. For context, every pair of prescription glasses I've ever owned has lasted the full two years that the prescription is valid. I already had a pair of discontinued frames that I love, so I decided to save money by just replacing the lenses and gave Lensabl.com a try. This turned out to be a big mistake. Their lenses must be made from the cheapest materials because after only six months, they are literally warping and becoming blurry. I work in an office, so these lenses are primarily used for computer work. This issue is a first for me and raises serious concerns about the quality of the prescription lenses this company uses. Additionally, they charge prices comparable to GlassesUSA but offer inferior lenses. When I contacted support, I was offered a 25% discount on my next lenses—a joke, as if I'd spend another cent with this company. Dubious company; save your money and stay away!

I tried them twice to see if service improved. The second time was worst than the first. Very disappointed with the products I received. Unreliable status updates and what you request you do not get it right. Never again.

I ordered sunglasses and I received regular glasses, I uploaded my prescription and specifically said sunglasses prescription, I would of think if when I placed my order if my order was not clear I would of received a phone call to clarify if I wanted sunglasses or regular glasses, my email and phone number was included on the order, I had to submit a new order and basically I’m paying $389 for a pair of sunglasses. When I called to ask to change the regular glasses into sunglasses they said nothing can be done and I had to put a new order.

Lensabl was able to add discount code after I forgot to add it at checkout. They also was able to make a change to transitions after the order was made.

Pretty great! I've never had prescription sunglasses but I'm so happy I do now! Makes driving and everyday life so much easier!

Absolutely love the glasses, clear vision for driving and at the beach!!! However communication horrible and frustrating wish I was able to talk to just one person not text as so much confusion with my prescription. Worth the wait 😎

The fact they held there promise when it wa
S on back ordered

The process overall was great. but the notifications didn't seem to be very well coordinated with reality. i.e. I received email notice that you received the frames on the same day you were actually shipping out the finished product.

And doing this review was more cumbersome than I expected. it was implied to be a quick and easy process and ended up having to sign up for something and MFA codes and surely I'm on a mailing list now too, even though I didn't opt in.

Overall it was a great experience.