LettingaProperty.com Reviews 639

The response to email time is very good. It's also quite easy to get them on the phone to discuss more finer detailed issues if necessary.

Great service, always quick to respond, effective and friendly

Very responsive, customer centric and genuine company. We support them with maintenance / repairs and working with them has become a breeze. They have key members within their team who are always willing to stretch the extra mile and always available to provide support. Thank you!

I engaged LettingaProperty to manage a tenancy commencing on 30 September 2024, under written terms that included a rent guarantee. Despite the tenancy being active, the guarantee was not activated, resulting in six months of unpaid rent between April and September 2025, amounting to £7,200.
Throughout this period, communications from the agent were inconsistent and contradictory. Key obligations were not fulfilled, and timelines were repeatedly missed. I have submitted a formal complaint to the Property Redress Scheme (PRS), supported by a clause-referenced bundle and financial documentation. The matter is currently under adjudication.
As a landlord managing property from overseas, I rely on agents to honour enforceable terms and deliver reliable service. In this instance, LettingaProperty failed to meet those standards.

Highly recommend. Very professional, organised and helpful. Answered all my questions in a quick and detailed manner. Will use them again.

It's between a 2* and 3* for landlords service - the original advert and property manager were helpful.

However the drafted Tenancy agreement (being a fairly copy and paste doc) was incorrect as my address was not right, the property being let address was also incorrect. Fairly basic stuff.

I had a direct line to my tenants, so I ended up managing the property myself, really, despite paying for the full service. (not the letting agencies fault, but part of the reason I stopped paying).

Also, by the end of the 2nd term, I was being asked to renew on the most expensive package, but with the service being reduced by exactly half (with the rent protection only going to 6 months, not 12, like before).
I felt it was no longer financially viable for me, but there was a sneaky £120 exit fee which was tactically not mentioned until I'd passed the 2 month renewal threshold whereby I *had* to pay (according to the online terms).

Initial experience was good (as a new landlord) but the service was gradually reduce to the point where it was no longer cost effective and I got stung with a surprise exit fee.

Casey has been an excellent in all regards- chasing up tenants for update, communicating the outcome and finally tying up the ageement.

Casey was amazing. She dealt with the new tenancy efficiently and with expedience. 😀

Received x4 automated voice messages from Lettingaproperty.com in past 3 days including text/ WhatsApp. I never signed up to them nor did searches to let any of my property. I cannot trust any organisation which uses cold calling, just another nuisance.

They dealt with a very complicated and stressful tenancy with great professionalism. Usually prompt replies, had to chase, but only a few times. Would highly recommend and would definitely use the service again if I had another rental. Thank you for all your kind support getting us eventually through a really tough time.

I've been dealing with Casey at LAP for a good few years now and always had very speedy and efficient service!

I’ve read through the reviews for LAP and noticed that most of the positive feedback comes from landlords—which, frankly, isn’t surprising. Landlords who prioritize cost-cutting over responsibility may find LAP’s services appealing. Unfortunately, my experience as a tenant was deeply disappointing. LAP did not present as a well-established or professionally managed letting agency, and the combination of their disorganization and an unresponsive landlord made our tenancy frustrating from start to finish.

We entered into a three-year rental agreement at the landlord’s request. LAP informed us that the landlord would be responsible for all repairs and that we should direct all communication to them. This arrangement worked initially, but toward the end of the first year, the landlord unexpectedly asked if we could vacate early. We declined, having made long-term plans based on the original agreement. From that point onward, the relationship deteriorated.

A major leak from the upstairs bathroom damaged the kitchen below, and getting the landlord to carry out repairs was extremely difficult. LAP then emailed us stating that all communication should now go through them. Despite following this instruction, no action was taken. When we contacted LAP for updates, they insisted the landlord was still responsible and that they had no authority to intervene. We were passed back and forth until we eventually reported the issue to the council—only then were repairs completed.

Throughout our tenancy, reporting repairs remained a constant challenge. LAP added little to no value in resolving issues. Two property agents (Donna and Monica) resigned shortly after we raised concerns, and the third agent (Ethan) repeatedly stalled progress until we again threatened to escalate the matter to the council.

At the end of our tenancy, the tenancy manager, Demi Hawkins, was initially responsive regarding our move-out date, key return, and property cleaning. However, communication ceased entirely when it came to the return of our deposit. Two weeks after moving out—following a completed inventory check and the property being listed for sale—I emailed Demi for an update. Although I could see the email had been read, she claimed not to have received it. Upon further follow-up, she stated that the landlord needed to complete a deposit return form, which had inexplicably not been done before my inquiry. No valid reason was given for the delay.

Weeks have passed, and we still have no update on our deposit. The lack of transparency and accountability from LAP is troubling and could have placed us in financial difficulty had we not had funds available for a new deposit elsewhere. If there’s no resolution, we may need to file a statutory notice by October 1st to recover our deposit.

Tenants should be aware: letting agents do not work for you. Their primary obligation is to the landlord, not your well-being. Protect yourself—document everything, clarify who manages the property, and familiarise yourself with your rights as a tenant.

Casey has been excellent and has been very helpful. She resolved the issues arising with utmost speed.

Prompt reminders, smooth and quick paperwork processing, stress free experience

Friendly, knowledgeable, prompt and all-round good service. Couldn't be happier.

Professionalism at display. Precision and expert delivery. You guys know your stuff and you are good at what you do. Appreciated

I would like to sincerely thank Mia for her outstanding support and professionalism. She has always been incredibly helpful, kind, and approachable. Mia responds quickly to any queries and is always willing to assist with any issues – nothing ever feels like too much trouble for her. Her positive attitude and efficiency have made my tenancy experience smooth. I truly appreciate her dedication and highly recommend Mia as a tenancy manager. She’s an absolute pleasure to deal with xx Thank you, Mia. Landlord Toma Ramanauskaitė

Casey is always on hand to resolve any queries relating to my account and does so in a timely manner.

Charlotte was genuinely concerned about the problem and resolved it very quickly.

Great professional service and amazing communication with our property manager Demi, thank you for keeping us informed and solving our issues in a quick and professional way.