Had a new bathroom fitted in our house by LiveWest up in Bude , North Cornwall during October . Completely revamped & replaced everything including light fittings & pipework . Kev worked non sto... Toon meer
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Just had a new kitchen fitted from Livewest. Our kitchen fitter Darren lyons was absolutely fantastic, taking his time to do a brilliant job. He was friendly, arrived when he said he would & alway... Toon meer
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Livewest have been the best housing association compared to others, they contact you straight away if you have a repair need doing. They have a friendly and helpful team, when you ring up. They have a... Toon meer
Bedrijf heeft geantwoord
Livewest have been and continue to be horrendous in their conduct as my Landlords. I have had to be in constant contact with MP Rebecca Smith about a damp and mold issue in my Bungalow. I'm not over 5... Toon meer
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Bedrijfsgegevens
Geschreven door het bedrijf
We're a leading housing provider in the South West, managing 40,000+ homes from the shores of Cornwall to the Gloucestershire hills.
Contactgegevens
Verenigd Koninkrijk
- 0300 123 8080
- livewest.co.uk
4,4
Uitstekend
414 reviews
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Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 48 uur
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Two great men
Two great men , friendly and efficient, made a lovely job doing the kitchen.
30 maart 2026
Review zonder uitnodiging
Antwoord van LiveWest
Hi Johanna, thank you for leaving such a lovely five-star review. We’re delighted to hear the team were friendly and worked efficiently, and that you’re pleased with how your kitchen has turned out. It’s great to know the work was carried out to a standard you’re happy with. Thanks for sharing your feedback with us. - Aaron.
Very nice opratives fitted a lovely new…
Very nice opratives fitted a lovely new kitchen couldnt be happier with the job!
2 april 2026
Review zonder uitnodiging
Antwoord van LiveWest
Hi Trace, thank you for your five-star review. We’re really pleased to hear you’re so happy with your new kitchen and the work carried out. It’s great to know our operatives made a positive impression and delivered a result you’re pleased with. Thanks for taking the time to share your experience with us. - Aaron.
Would just like to say what a lovely…
Would just like to say what a lovely job James Tallemach did fitting our new bathroom,he was very friendly and we didnt feel uncomfortable with him in our home,our bathroom is lovely.Just wanted to give a shout out to give Gavin he was lovely too very pleased with it all.
2 april 2026
Review zonder uitnodiging
Antwoord van LiveWest
Hi Michelle, thank you for sharing your feedback. We’re really pleased to hear how comfortable you felt during the work and that you’re happy with your new bathroom. It’s great to know James was friendly and respectful in your home, and that the whole experience met your expectations. We’re glad you’re pleased with the final result. - Aaron.
House bid
The lettings advisor was absolutely amazing from start to finish. Kept me up to date and informed throughout the entire process. Always happy to answer any questions I had. Very friendly and warm. A pleasure to talk to.
The letting process itself was quick from the first call right upto getting the keys, it was a few weeks. Very straightforward.
Very happy with the service I received. Thank you!
2 april 2026
Review zonder uitnodiging
Antwoord van LiveWest
Hi Ld, thank you for taking the time to share this and for the five-star review. We’re really pleased to hear you felt supported and kept informed throughout the lettings process. It’s great to know the advisor made things clear, friendly and straightforward, and that everything moved along smoothly for you. We’ll be sure to pass on your kind feedback to the team. Thanks again for choosing LiveWest! - Aaron.
Avoid this organisation
Very poor. I have email proof of the lies they tell you.
They are selling shared ownership homes at open market value but not giving full spec as per what the advert shows. When you challenge them for what you paid for they are rude and unprofessional, refuse to give you what you paid for.
2 april 2026
Review zonder uitnodiging
Antwoord van LiveWest
Hi Andrew, we’re sorry to hear how frustrated you feel. We aim to be open and transparent about shared ownership, including how homes are valued and what’s included, so it’s disappointing to hear this hasn’t been your experience. Please contact us directly so we can look into this further with you. We can be contacted via phone on 0300 123 8080 or via email on enquiries@livewest.co.uk. Many thanks, Aaron.
Housing said they would have me moved…
Housing said they would have me moved due to severe adverese effects on my mental health the property has and would have me moved back out before Christmas under emergency measures over nearly 4 months later im still not moved im unable to get mental health support where i live due to the postcodes ive no support familly or friends wise ive no way to get transport i have multiple severe injurys that i need to be at the hospital for yet cant be for alot of the appointments due to the busses ive an emotional support dog and not allowed to get the bus due to my presentations in my mental state being so adverse at times i need help moving i need moving im too unwell being physically isolated and unable to seek my specialist care appointments ive got neighbours harrasing me constantly and dont manage when being stressed unreasonably
26 maart 2026
Review zonder uitnodiging
Antwoord van LiveWest
Hi Jamie, thank you for sharing your feedback. We understand that our Housing team is currently supporting you with accessing the choice-based lettings system in your area, which is managed by your local authority. They’re also continuing to explore any other suitable options as they become available.
If you’d like to discuss your situation in more depth, please reach out to your housing officer directly — they’ll be more than happy to help.
Kind regards,
David
I've reported antisocial behaviour
I have reported incidents of antisocial behaviour on several occasions, including persistent noise disturbances, loud music, gaslighting, threats of harm, and concerns relating to domestic abuse. Despite these reports, I feel my concerns have not been properly addressed, and I have experienced what I believe to be a lack of transparency and communication, i was very obviously stonewalled.
In addition residents have received letters threatening outsourcing mantaintance of the same area, with no explanation, which is clearly malicious. I have also received repeated threatening correspondence regarding rent payments, despite being up to date and having no history of arrears.
I am further concerned about the conduct and professionalism of certain staff members, including the housing officer, who are toxic and pretentious which has contributed to an unhelpful and distressing experience. I am now going to the obundsman.
10 oktober 2025
Review zonder uitnodiging
Antwoord van LiveWest
Hi Joseph, we’re really sorry to hear about your experience and how distressing this has been. This isn’t the level of support we want you to feel. We’d like to look into what’s happened and understand the concerns you’ve raised. Please get in touch with us directly so we can work with you to make things better. We can be contacted via phone on 0300 123 8080 or via email on enquiries@livewest.co.uk. Many thanks, Aaron.
New bathroom
I have just had a new bathroom fitted, Sam was very polite, did a fantastic job and left everything clean and tidy. Very happy with the end result. Could not fault him. Thank you
16 maart 2026
Review zonder uitnodiging
Antwoord van LiveWest
Thanks for your review, Maria. We're really glad to hear you're pleased with your new bathroom and that Sam made the work straightforward and left everything tidy. It's great to know the result has left you happy. - Aaron.
I have had a new bathroom fitted and it…
I have had a new bathroom fitted and it is beyond what I expected it has been finished to a high level and the workman (Sean)was fantastic told us what was happening every day, what time he would arrive and leave, clean and tidy throughout and very polite and respectful.
Many Thanks
20 maart 2026
Review zonder uitnodiging
Antwoord van LiveWest
Hi Lianne,
Thank you for sharing your lovely feedback. It’s great to hear your new bathroom has turned out even better than you hoped. We’re really pleased our team kept everything clear, tidy and respectful throughout the work. Thanks again for taking the time to let us know. - Aaron.
Antwoord van LiveWest
Thank you for your 5‑star review, Daniel. We’re really pleased to hear you consistently receive great service from us. Your feedback means a lot and helps us keep improving. - Aaron
The person that came did a great job
The person that came did a great job
8 oktober 2025
Review zonder uitnodiging
Antwoord van LiveWest
Hi Elisa, thanks so much for your lovely review. We’re really glad to hear that the person who visited you did a great job. If you ever need anything else, we’re here to help. - Aaron.
So this week I had a new kitchen…
So this week I had a new kitchen installed and I had Sean McDonald and Owen Williams attend . They were both so professional and respectful when it came to tidying up and keeping things safe after they finished each day . I can honestly say my kitchen is more than I expected , it was done / completed to perfection .
They also kept me up to date each day with what was happening and what was going to be achieved .
I had two autistic children in the house and they were nothing but patient and respectful of there needs
13 maart 2026
Review zonder uitnodiging
Antwoord van LiveWest
Thank you so much for your lovely review, Leigha. We’re really pleased to hear how happy you are with your new kitchen. It’s great that the team kept you updated and made sure everything felt safe and respectful for you and your children. We hope you enjoy your new space. - Aaron.
House condition survey
Very friendly and cheerful surveyor did my housing condition report.
2 maart 2026
Review zonder uitnodiging
Antwoord van LiveWest
Thanks so much for your lovely review, John. We're really pleased to hear your surveyor was friendly and cheerful during your housing condition visit. We want every customer to feel comfortable and well looked after, so it’s great to know this was your experience. We appreciate you taking the time to share your feedback about this - Aaron.
Absolutely love love love my new…
Absolutely love love love my new bathroom, karl Lewis fitted my bathroom, kept me up to date with everything he was doing each day, always asked if I was happy with his suggestions, which I was.. the panelling is so much nicer than tiles.. easier to keep clean, no mouldy grout to have to deal with.im so so happy..
2 maart 2026
Review zonder uitnodiging
Antwoord van LiveWest
Thank you so much, Sarah, for your lovely review. We’re delighted to hear how much you’re enjoying your new bathroom. It’s great that Karl kept you updated and that his suggestions worked so well for you. The panelling sounds like a perfect choice, and we’re really glad you’re happy with the finish. Thanks for sharing your experience with us. - Aaron.
Adrian was a really nice guy he was on…
Adrian was a really nice guy he was on time everyday very polite and happy he answered any questions I had about the work he carried out
Adrian has done such amazing job my bathroom looks so posh he really took care of what he was doing I really hope he comes back and does my downstairs toilet
I’m so pleased with it
Thank you so much Adrian
2 maart 2026
Review zonder uitnodiging
Antwoord van LiveWest
Thank you, Nicola, for your lovely review. We’re so pleased to hear how happy you are with your new bathroom. It’s great to know Adrian was polite, helpful and took real care with the work. We’re really glad you’re pleased with the result and appreciate you taking the time to share your feedback. - Aaron.
The fitter James was very professional…
The fitter James was very professional and hard-working, lovely bathroom very high Standard.And Gavin the boss is a lovely professional that puts my mind at ease About my worries. Electrician excellent very good. Thanks guys , excellent team well done. Bonuses all round, I think, especially for James. Thank you much appreciated.
5 maart 2026
Review zonder uitnodiging
Antwoord van LiveWest
Thank you, Debbie, for your lovely review. We’re so pleased you’re happy with your new bathroom. It’s great to hear James, Gavin and our electrician helped put you at ease and delivered work to a high standard. We really appreciate you taking the time to let us know also - Aaron.
The Kitchen Fitter
The Kitchen Fitter was a great bloke very competant and able to overcome unplanned difficulties in a skillful manner, Fitting, Flooring and Plumbing was definitely not above this guys ability.
3 maart 2026
Review zonder uitnodiging
Antwoord van LiveWest
Hi Mr Paine, thanks for sharing your review. We’re glad to hear the kitchen fitter was able to handle the unexpected challenges and keep things moving smoothly. It’s great to know you’re pleased with the quality of the work. We appreciate you taking the time to let us know. - Aaron.
I’m so happy with my new kitchen thank…
I’m so happy with my new kitchen thank you very much. You employee ADAM who carried out the work was on time everyday and did an awesome job my kitchen, he made sure every thing was right and asked me if I was happy with the result & I was very happy with it. It is so much better now as I have more cupboard space and work surface. So thank you very much again to ADAM.
3 maart 2026
Review zonder uitnodiging
Antwoord van LiveWest
Thank you, Wayne, for your lovely feedback. We’re really pleased to hear how happy you are with your new kitchen. It’s great to know Adam made the process smooth and ensured everything was just right for you. Enjoy your new space, and thanks again for sharing your experience with us. - Aaron.
Darren lyons and Adraian
Darren lyons and Adraian, were absolutely amazing 👏 went above and beyond, clean, tidy, professional and made life much easier for me without a kitchen. The kitchen is finished to a high standard and looks incredible so pleased.. my floor was rotten mouldy from a previous leak and the stock cap and pipes were old rusty and leaking this was all replaced with new the horrible smell has finally gone! I cannot thank them enough for there friendly chatty and amazing work they have done they are a great team .
23 februari 2026
Review zonder uitnodiging
Antwoord van LiveWest
Hi Emily, thank you so much for your lovely review. We’re really pleased to hear how well Darren and Adrian supported you and that your new kitchen has made such a difference. It’s great to know the work has left your home feeling fresh and comfortable again. We truly appreciate you sharing your experience with us - Aaron.
live west is disgrace
FOLLOW UP LIVE WEST SENT A GUY WHO SAID HE WOULD GET THE OVERGROWN HEDGE SEEEN TO BUT IT TRUNS OUT HE WAS SENT OUT TO TELL ME A PACK OF LIES SO IT A FACT THAT CEO OF LIVE WEST GOT NO RESPECT FOR ELDERLY DISABLED TERMINALLY ILL TENANTS
2 maart 2026
Review zonder uitnodiging
Antwoord van LiveWest
Dear Mr Deacon, thank you for your feedback. We can see from the details on your account that our neighbourhoods team have been in contact with you regarding the issues that you are experiencing and are trying to assist you. We can also see that our customer services team had contact with you yesterday also and have been coordination with your housing officer. If we can be of any further help in the meantime, please do not hesitate to contact usd. Kind regards, David
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