Making a phone call about your parents health and well-being isn’t always the easiest thing to do until you pick the phone up to Senior Lottie from the second they picked the phone up to the second th... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
We were looking for assistance with options for temporary overnight care. We received really great advice and service. Bridie asked all the right questions and came back really quickly with a detailed... Toon meer
Bedrijf heeft geantwoord
It was the helpfulness & understanding of your staff. this was my first time of seeking respite care for my wife. Following communications were as promised. The selection of possible local care home... Toon meer
Bedrijf heeft geantwoord
A friend sent the link and I just followed the questions and got to posting a job requirement for the needs that were specific to us. Then the options were available. You do have to set up an account... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Lottie
Geschreven door het bedrijf
Meet Lottie - a family's trusted (and free) guide to understanding, finding, and funding later life care 💓
Proudly rated the UK’s most loved eldercare finding service, Lottie’s marketplace allows families to easily compare local care services and to find their perfect solution at an affordable price.
Whether you’re looking for a nursing care home or a home care provider offering dementia care services, would like your parent to have access to a landscaped garden or you're looking to personally move into a retirement home with your beloved pet cat, Lottie is on hand to empower you to make a quick and an informed decision.
With a big focus on quality and transparency, Lottie puts retirees and their loved ones at the heart of everything we do and want to ensure all families feel supported and well equipped throughout their care and retirement search process.
Lottie.org visitors gain access to 1000's of detailed listings of care and retirement provider services, including photography, videos, and virtual tours, as well as extensive vetted information about the care services offered, fees & availability, facilities and much more.
Need a little extra help? You’re not alone! You can visit Lottie’s advice hub to get access to 100's of free care guides or get in touch with one of Lottie’s trusted and knowledgeable Care Experts, who offer a free care helpline and have supported thousands of families find their next chapter of later life. Your dedicated Care Expert is on hand every step of the way and to help you through a jargon-free step-by-price process to finding your perfect outcome.
- Connect with us
Contactgegevens
Unit 7, 2nd Floor, Woolyard, SE1 3UD, Bermondsey, Verenigd Koninkrijk
- 0330 912 8126
- hello@lottie.org
- lottie.org
4,9
Uitstekend
1K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 2 weken
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
The information the search brought back…
The information the search brought back was excellent and very useful
29 augustus 2026
Review zonder uitnodiging
Antwoord van Lottie
Thank you for sharing your feedback, Adrian. I'm pleased our website has been helpful with your care search.
Please don't hesitate to contact us if you have any care or funding-related questions.
Best wishes,
Klara (Care Expert)
The whole process was great
The whole process was great. It assisted me in locating care homes I was not aware of , which made my search stress free
3 september 2026
Review zonder uitnodiging
Antwoord van Lottie
Thank you for your review Dolly, we are really glad to hear that Lottie enabled you to navigate your care search in a stress free way! Please feel free to reach out if you need any further assistance at all.
Best wishes,
Bridie
Care Expert | Lottie
This company are an absolute godsend
This company are an absolute godsend. All the people on the phone (especially Bridie) and the providers themselves have been so caring and helpful, even with our ever changing needs and requirements. They have sent excellent information and recommendations and I cannot rate them highly enough. 5 stars really isn’t enough!
1 september 2026
Review zonder uitnodiging
Antwoord van Lottie
Thank you so much for your lovely review, Ms King, it really means a lot to me. I'm so glad I could help, especially with things changing along the way, and that the providers made things feel easier too. It's wonderful to hear the information and recommendations were useful. I'm still here if you need anything else, so please don't hesitate to reach out.
Bridie
Care Expert | Lottie
Excellent service!
I was very anxious before making the call to Meloosha, but Lyn was so down to earth it helped relax me. We had a great conversation and she understood the issues with my Mum. I’m more confident now about moving forward with care at home. I’m very greatly for that.
Meloosha’s price point is also far more affordable than others on the market.
1 september 2026
Review zonder uitnodiging
Antwoord van Lottie
Thank you so much for sharing this, Laura. It means a lot to hear that one of our partner providers helped you feel calm during what is such a hard process to navigate.
Finding the right care for a loved one can feel overwhelming, so knowing you came away feeling equipped and confident is exactly what we hope for.
Please do reach out anytime if you need a hand with anything else in your search.
Best wishes,
Bridie
Care Expert | Lottie
Having help with navigating a very difficult domain is invaluable
Having someone with great subject matter knowledge to help navigate what is a very complicated and nuanced domain has been invaluable. Thank you all.
3 september 2026
Review zonder uitnodiging
Antwoord van Lottie
Thank you for leaving such a lovely review on my service so far, Andrew!
I am always happy to support and your family.
Best wishes
Eva
(Care Expert)
Had a very helpful and productive…
Had a very helpful and productive conversation with Bridie, she was really clear, very informed and responded when she said she would. Which is exactly what we needed to help with something as complex as care needs and the moving goalposts.
3 september 2026
Review zonder uitnodiging
Antwoord van Lottie
Thank you for your review Joseph, I am really glad that I was able to support you in a clear and informative way. Please feel free to reach out if you need any further support along the way.
Best wishes,
Bridie
Care Expert | Lottie
Very knowledgeable and compassionate.
Very knowledgeable and compassionate.
6 augustus 2026
Review zonder uitnodiging
Antwoord van Lottie
Thank you for your review, Ben. I'm glad to hear my support has been helpful.
Please know I'm here if you have any other care or funding-related questions.
Best wishes,
Klara (Care Expert)
Really helpful in starting to journey…
Really helpful in starting to journey through how to support my elderly parents
25 augustus 2026
Review zonder uitnodiging
Antwoord van Lottie
Thanks for taking the time to leave a review. I'm glad our support has been helpful with your care search.
Please do reach out if there is anything else we can help with.
Best wishes,
Klara (Care Expert)
Really helpful and kind
Spoke with Eva who was really pleasant and helpful at a tough time.
2 september 2026
Review zonder uitnodiging
Antwoord van Lottie
Thank you for leaving a review on my service so far, Ian!
I am always happy to support you and your family.
Best wishes
Eva
(Care Expert)
Lottie made the process easier…
Lottie made the process of looking for a care home much easier and clearer
We had some great options to consider and found the perfect place for our Mum
1 augustus 2026
Review zonder uitnodiging
Antwoord van Lottie
Thank you for leaving a review on our service, Paul!
Please reach out if you ever need more care support and guidance
Best wishes
Eva
(Care Expert)
Good selection of Care Homes in my area…
Good selection of Care Homes in my area as a member of the family needed to go into permanent care.
Plenty of help arranging viewings.
2 september 2026
Review zonder uitnodiging
Antwoord van Lottie
Thank you for leaving a review on our service!
Please reach out if you ever need more care support and guidance
Best wishes
Eva
(Care Expert)
Klara was very helpful and informative
Klara was proactive, informative and provided all the information I requested. Advice was very clear and helpful.
1 september 2026
Review zonder uitnodiging
Antwoord van Lottie
Thank you for taking the time to leave a review, Colin. I'm glad the information I sent has been helpful and please reach out if you have any further questions.
Best wishes,
Klara (Care Expert)
Appreciated information about what was…
Appreciated information about what was available, funding options etc.
1 juli 2026
Review zonder uitnodiging
Antwoord van Lottie
Thank you very much for your review Chris, I am glad you found the information available to you helpful. If you have any further questions, please feel free to reach out.
Best wishes,
Bridie
Care Expert | Lottie
I didn’t know where to start but Lottie…
I didn’t know where to start but Lottie came up with Homes in the area I wanted with all their details and within half an hour of receiving that information I received a call from one of the homes which I booked a visit to. Made everything so easy in terms of the amount of information I got through Lottie,
1 september 2026
Review zonder uitnodiging
Antwoord van Lottie
Thank you for your review, Karen. It's great to hear how quickly things moved, from not knowing where to start to booking a visit within half an hour of getting those home details, that is great to hear! I hope the visit goes well, and we're always here if you need anything else down the line.
Best wishes,
Bridie
Care Expert | Lottie
Good helpful service
I’ve always had a good quick response from Eva who has helped with phone calls and providing lots of information or pointed me in the right direction. Really helpful service especially when you have no idea where to start! Thank you
28 augustus 2026
Review zonder uitnodiging
Antwoord van Lottie
Thank you for your lovely review. I'm glad our conversation and the information I sent has been helpful.
Please reach out if you need any further support!
Best wishes,
Eva
(Care Expert)
Helpful and clear information
Was a helpful conversation with a lady called Klara. She was clear in the information she talked about on the phone and followed up on email with details as she said she would, which is much appreciated. Because she asked about and listened to what we already knew about, it was helpful that she focused on what we were not aware of and actually answered the specific questions we had for our situation. It’s good to know we can reach back out to them if needed.
20 augustus 2026
Review zonder uitnodiging
Antwoord van Lottie
Thank you for your lovely review. I'm glad our conversation and the information I sent has been helpful.
Please do reach out if you have any care or funding-related questions. I'm always happy to help.
Best wishes,
Klara (Care Expert)
We had a very good visit to the…Barchester Healthcare Lotus Manor
We had a very good visit to the Barchester Healthcare Lotus Manor. The staff were excellent, the home was well laid out and in a pristine condition. The service offered and the location were ideal for what may become our needs. Our relative would be well cared for if becomes necessary to go down the care home route.
22 augustus 2026
Review zonder uitnodiging
Antwoord van Lottie
Thank you for sharing your feedback, Michael. I'm pleased to hear that you had a positive experiencing visiting one of our partner homes, and that it seems like a good option for your relative.
If you would like any support arranging care now or in the future, please don't hesitate to contact us.
Best wishes,
Klara (Care Expert)
A wealth of helpful knowledge.
So my place of work got lottie in for people that wanted to talk and get information on care for the elderly. It was just at the right time as my Mum was in hospital right then after having a fall at the family home (not for the first time).
I needed information on care homes initially but was given a wealth of good helpful info, from what questions to ask the staff at the hospital to questions to ask in care homes because that is the next step for my Mum now unfortunately.
They have even did some ground work on some care homes in my local area, and given me a list of reputable places to have a look around.
Great work guys.
Thanks Eva 🙂
12 augustus 2026
Review zonder uitnodiging
Antwoord van Lottie
Thank you for leaving such a lovely review on my service, Steve!
I am always happy to support you with your care journey.
Best wishes
Eva
(Care Expert)
Good communications and comprehensive…
Good communications and comprehensive information provided Recommended
14 augustus 2026
Review zonder uitnodiging
Antwoord van Lottie
Thank you for your review, I am pleased to hear you would recommend our service here at Lottie, and found the information in the email I sent helpful. Please feel free to reach out if you need any further support.
Best wishes,
Bridie
Care Expert | Lottie
Very helpful and empathetic
Eva was very knowledgeable, thoughtful and helpful and has taken time to check in regularly. Eva sent through extensive information that is relevant to my situation with all available links and PDF's attached.
12 augustus 2026
Review zonder uitnodiging
Antwoord van Lottie
Thank you so much for leaving a lovely review on my service, Sean!
I am pleased you have found my support so helpful.
Best wishes
Eva
(Care Expert)
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