LTA Reviews 138

The LTA website is just far too complicated, making it a real sit-down project to find anything. For some reason it seems to be woven into Tournament Software, which seems to add nothing other than hiding everything from search engines. Please, do it the straightforward, normal way: have a home page with a search engine-friendly menu that allows you to go to any part of the site from any other.
It doesn't work; start again with a new website structure and copy across any content you want to keep.

Website, apps, communication in general .. a complete and total shambles. The LTA should be ashamed and frankly whoever is I/C of Digital should be fired.
Worse than awful. An absolute disgrace.

the amount of times booking on this website has gone wrong is unbelievable.

It says there are slots free and each time I try and book it says it's sold out.

I've gone through about 5 different courts that say that time slot is free and then it's not.

I've never written a review but this is just redic

Zero Stars Actually
I only wish there was a minus 5 star option.
The LTA website is quite easily the worst load of rubbish ever.

No way of booking a yearly pass. Worse website ever. Messages them on FB and they say to go through the website, but there is no one to talk to or contact!

Truly appalling in every way. The worst website for booking and functionality that I have ever seen. Utterly disgraceful!

I am trying to book tennis court at peterlee ,county durham.have tried five times!.this is the worst site I have ever been on.to the point..is this a money laundering scam?...have updated this review..it was my fault..we have had many happy times there..and now I am more with it ..easy .

If I could give a 0 star I would, couldn’t play and a court I booked online as there was people playing (probably got in with shared code) called LTA and was told to make them leave the court, with every crime it’s happening in the uk I would not take that risk, there’s no control on the courts whatsoever, asked for a refund and they couldn’t do it, they gave me an email to contact and ask for a refund, this is all a waste of time to try shut my mouth for a while, is useless company and a shame, 6 pounds is not gonna make me poor and it’s not going to make them richer so why so complicated for 6 pounds?
All a joke, never again.

The website never allows us to book a court. The payment never works for me or anyone Im with. Missing out of loads of tennis time.

Terrible booking system. We created an online account with LTA and then tried to book a court in Ashurst Wood. The booking system got stuck when asking for our address then not allowing us to pay online. My husband even drove to the court and asked some players how they managed to get onto the system to book. One man said he had to do it through a friend, however one of the other men on the court was very unfriendly and rude suggesting to my husband when he asked if he could pay one of the players to book for him that he was doing something illegal!?! And then telling him to go and book a court elsewhere in Hartfield. Not encouraging at all for a family who simply wish to play tennis at their local court. 😡

Such a gift to the communities - thank you.
Just the app. It’s near impossible to book through it. Put in your postcode - and - even though we can see the tennis court - the one we need isn’t listed. When the clocks changed, the times on the door locks didn’t so they were all an hour out. Website slow - almost unworkable.

Absolutely rubbish app. No matter how many times I try to book a court this week,the error occurred as that I have riched my maximum slots for the week. Despite I haven't used any slots this week so the app keeps given me this message. Just so inoing. Very disappointed from club spark....

What a dreadful website. As many others have said below (without response from the LTA), terrible booking system that frequently crashes. Not for the first time, I am unable to book our local courts to play with my son (error code 500..), there is no one I can call, and no one who can solve the problem, the support centre just takes you to a list of FAQs. The courts often stand empty. So much for encouraging tennis, quite the opposite. Why can't public courts be left to local councils to run.

I bought tickets to one of this year's major tennis events and decided to pay extra for refund protection because of the high cost & need to travel. Unfortunately, my mother was unwell and couldn't attend but the 'Secure Refunds' organisation have presented numerous hurdles to applying for a refund.
I would have preferred to return the tickets for resale as soon as I was aware I couldn't attend (the day before) but there is no option to do this either. Everyone loses & seats stay empty.

Turns out this is how seriously the LTA are taking the booking issues people are raising here - pathetic response “We appreciate that at present some customers are having issues when booking through Play, we understand that this is frustrating for these select individuals. When we look at the overall number of bookings to failed bookings we see that the vast majority of people are able to book courts successfully. “

I would give less than 1 star if possible. My local court used to be free and in great condition, now it costs money and is in horrific condition. Paid for a different local court which was in better condition and it had no nets! Disgusting company creating a monopoly on tennis.

Like others have said, also received "Error Code: 500", this is the company that took over the booking system from Greenwich Council. Why? The Greenwich system actually worked. Now, booking tennis courts is a game of chance as to whether you will be successful in doing so. Have tried multiple browsers, multiple times, definitely a problem on their end. Considering how many other people have experienced this, I'd have expected this to be resolved by now.

Worst service I've ever experienced.

Signed up for a tennis program, When I tried to cancel during the subcritption process my emails were consistently ignored.

The online chat I virtually never online or available.

Still no resolution.

A week and a half until we're due to go to the Cinch Championships but our tickets aren't showing in the LTA app and we haven't received any email saying they're ready. The LTA website implies they should have been pushed to the app in May. We've tried uninstalling/reinstalling the app, all to no avail. LTA gives no way for you to contact it by phone or email, and their website help section is terrible.

Don't buy any membership and good luck booking a court. These venues are as good as a private venture located in public spaces. Pretty disgusting enterprise. They lock the courts down and you can probably play when it's dark. Laughable really. Stop using public space.