LTA Reviews 138

500 error, 500 error. No customer support even though they say they created it around customer feedback. Criminal. Do not bother.

be aware the LTA website doesn't work if you want to challenge a PCN - I called the helpline they were (of course) completely unhelpful. I tried 4x on 2 different browsers. Obviously a strategy to make it harder for you to challenge the PCN, especially if you are overseas. I was 100 miles away from the congestion zone when they charged me!

I bought an annual membership a month ago and so far I wasn’t able to book any court.
Everyday: error 500
Software from ‘90
Finding support claim form requires going through many “clicks” on their website and is not intuitive at all.
No phone service.
How does it exist like that?

Absolutely infuriating that the booking system does not work either through the website or the app. And it gets even "better": there is no one you contact who is capable of looking into the issue immediately. The so-called Support Centre offers a 3–5 days response time. Bad, bad, bad...

How depraved are the LTA, who are supposed to be promoting tennis and fitness in the UK, across all socioeconomic groups, for paywalling public tennis courts. This is malignant capitalism. Whilst I can afford to pay, what about children or others who cannot and want to take up tennis as a hobby. The LTA already have sources of government and lottery funding. They should not be making access to sport more difficult through charging.

Absolute rubbish. Tried all evening to book a court in Blackheath keep getting Black Screen - Fault - Error 500! How difficult can it be to write a website to book a tennis court?!

I created an account, logged in - website crashed so had to log in again. I have booked a court but it only books for a whole hour, i.e. 7pm or 6pm etc.
It showed all courts were busy and not possible to book from 6pm (it was 6.30 and only 1 court was occupied out of 8 available).
I got email with the code - tried to enter - it didn't work before 7pm but it didn't work after 7pm either - we tried it a bit later as did not wait for half an hour.
I am very disappointed and there is no way to complaint to LTA or local council about it.
The tennis courts look great but cannot be used due to access.
And after our failed attempt, I noticed kids on bikes riding on the other court - how did they get in? It should only be for players/ And if there is such a restricted access, get cameras as well to ensure safety and security and avoid vandalism.

My card would not be accepted when I tried to book a court. Very frustrating as we therefore didn’t get to play. It used to be simple to book. Now impossible. Why can’t we give a zero-star review?

Booking a tennis court through this site is painful.

I gave up.

By a country mile the worst website in the universe. Designed to make the user despair at every turn, it is beyond comprehension that the management of the LTA could be so incompetent or disinterested to not listen to the consistently (and accurate) negative feedback. I have given up trying to book a tennis court as this execrable ‘system’ has thwarted my attempts to pay 43 times despite using multiple payment methods from numerous devices. I live in London - it tells me I live in Nottingham and the nearest available court is 200 miles away. I was succesful in booking a court last week , hence my misplaced confidence in repeating the ghastly process. Success on that occasion was not without its irritations as I received 11 confirmation emails on a daily basis for days after the event. I now detest the game of tennis and will never pick up a racquet again.

Just awful. Spent most of the evening trying to buy tickets and each time ended up getting thrown out of the system. Closest we got was entering the card details, but as soon as we clicked out to get the one time passcode the session ended. Just such an awful app, I can only imagine the problems waiting for me when I tried using the app for the tickets on the day. Has nobody from the LTA tried using this awful app?

Worst website of my life, this deserves a negative -15 stars. I want to play tennis with my mum and was punished through absolute hellfire to book a COURT - it is not that complicated. As a 12 year old I demand reforms to this website. Here is my advice: Hire a UX designer and make your customers happy and give them a compensation of 1 year lost trying to book a court. My consultancy fee invoice will be sent soon :D

As usual the LTA booking system for tickets is "up the spout!"
Logged in using my user name & password, waited in the waiting room, then into selecting seats where it wanted to continually modify my selection, agreed to this. Went to pay where it asks once again for my user name & password, which it then says is wrong!!! Timed out! No wonder British tennis has lagged behind the rest of the world when the LTA (after years of practice) can't even get a booking system to work properly - pathetic!

Clubspark must be one the worst websites ever. Also got a PIN number and it didn't work.

Pretty awful I'm afraid. Tried to book early bird tickets but it doesn't recognise my log in details, although these are detailed on my app profile. Going round in frustrating circles trying to reset my password. A shame as I think I'll give the Nottingham Open a miss this year. Very poor indeed

I have dealt with the LTA for many years in various roles and also as a tennis club member. I cannot fault the individuals who work for the organisation but as a whole it is so unuser friendly. You used to be able to actually speak to someone but now you just have to fill out a contact form and wait days for a response. There were so many issues with the Advantage Wimbledon ballot this year which has left many tennis fans angry and frustrated. This was all the way from the final day of opting in, which many members could not do because of LTA issues, right through to people being able to access their choice of tickets, again because of system issues. If there was someone to actually speak to, I for one, would not have missed out on tickets. It’s so frustrating and poor service.

On another subject, over 500 million tennis balls are produced each year worldwide. The majority end up in landfill and take 400 years to decompose. Wimbledon alone uses over 50,000 balls. Why can’t the LTA use some of its vast revenue to solve the issue of recycling: surely they can be used in manufacturing something. Deborah Meaden, we need you!

My LTA Advantage membership couldn’t be renewed because my credit card had been hacked. I provided details of a new card, but also decided to call to confirm that membership was unaffected. Not possible: there is no phone number. Other LTA phone number personnel were unhelpful.
I sent an e mail on 9 February, but I’ve had no reply as of today, 20 February. As a result, I’ve lost the opportunity to buy priority tickets for the Queen’s Club tournament.
A similar fiasco occurred last year over ticket allocation. I was directed to seating locations with only single seats.
In 2021 the LTA withdrew the allocation of tickets to County LTAs without consultation. Debentures and hospitality meanwhile, are of course strongly promoted. The trend here is clear - make more money and don’t bother with mere tennis players.
The LTA is without doubt the worst organisation I’ve ever dealt with, but - hey! - they’re so rich they’re more than doubling the size of their empire at Wimbledon! And remember, this is the organisation that decided to spend £40m not on promoting tennis participation in perhaps 10 or more locations around Britain, but on a single Tennis Centre. And not in, say, Birmingham or Cardiff or Edinburgh, but in West London!

Great tennis platform and very useful to book tournament 🎾

I don't think I have ever come across an organisation that makes almost every aspect of what is offers so complicated.
Whenever I go to the website or received an email from them, I throw my hands up in despair. Such a shame because tennis is a big part of my life.
Someone please rescue the LTA's communications and marketing. I'd be happy to feed back on my user experience just today.

No contract is available for members or the public.

Do the LTA not wish to offer support or do they just take your money with no customer service?