Luggage Forward Reviews 

Pick up and delivery exceeded our expectations!

The whole process of shipping our luggage to our cruise ship in Iceland was seamless. As aging travelers carrying so much luggage has become a barrier to our travel experience. Luggage Forward took that burden away. They picked up our bag about 10 days prior to our cruise and informed us that it had arrived safely about a week before. It was waiting in our cabin when we checked in. At the end of the cruise, a representative picked up our bag and it arrived home about 10 days after we did. Seamless!

Pickup and delivery were on time and as requested.
Our luggage when opened was a mess.
Our tracking devices were missing and when checking their location they were in a garbage dump in Ft Meyers Florida.
Not good.

Booking process was easy and everything was on time! Would definitely use them again.

Is was easy. No fuss. Instructions were clear.

Seamless process of getting my bag from Denver to my hotel in Cardiff, Wales

I was told twice now that Canada does not accept unaccompanied luggage. So why I am paying Luggage Foward to foward my luggage when I have to pick it up? However, then I was told and have an email from a Luggage Forward rep that Quebec does allow accompanied luggage. So which is people? Don't you know your business! I'm still trying to get an answer I can rely on. I will never use Luggage Forward again.

Extremely helpful and delivered as promised. With multiple flight connections it’s really a benefit not to worry about our luggage. We were on a Viking cruise and the coordination with the ship was flawless.

Unlike our experience in San Diego ,we had a great experience in Boston .The agent pulled all the luggage forward bags from the huge piles of baggage for our group. This allowed us to easily catch a cap to the airport.The booking process and pickup of our luggage at our home went smoothly.

For the second time, my luggage arrived damaged!
First delivery: a missing wheel
Second delivery: (black & white bag with retractable handle & wheels) broken handle on one bag & the second bag (the red smaller bag with wheels & retractable handle) looked like it was dipped in water & then dragged behind the truck: it was wet, black & very ‘sticky’ … had to throw both of those bags away…very honestly, I wouldn’t even think to donate them to the Goodwill in that condition.

This service was extremely impressive. We expected our luggage to get to the destination within a couple weeks, but it arrived overnight! We were thrilled with the service level. The Customer Service team was extremely helpful in getting us set up and helping answer all of our questions and concerns. We will use the service again without hesitation. I have already recommended the service to others, and I highly recommend it to anyone wanting to ship their bags prior to their arrival.

Luggage was picked up and delivered to the ship as promised. The reverse was also without any problems. Great service.

The customer service staff on Holland America and the agents at the dock did not have any idea how to handle our plan to have our luggage forwarded. We asked ahead of time on the ship, and they told us to tag it as self-handling. So we did, and when we got off the ship it was in the section in the port for people to pick up and take with them. We asked the port agents how it would be handled, and no one had any idea or had ever heard of the service until they called security down to deal with it. It ended up getting home to us, but it took a lot of extra time on our end. Additionally, the Luggage Forward site never updated to let us know where our luggage was. We got a notice two days after disembarking that our luggage was picked up, and an email stating it would be delivered on Wednesday. It was not delivered on Wednesday, and aside from our Ring Camera, we did not know it was delivered on Thursday. Again, this caused us more work to have someone take it in our house unplanned. While it was a great service, the communication with all entities needs improvement.

Everything worked as promised and luggage was in our cabin on the cruise ship in Greece when we arrived. Also, the tracking possibility and the status update notices were great since we traveled before the cruise to some other countries. Will use their services again in the future.

If you offered zero stars, I would click that. Luggage Forward failed to deliver our luggage AT ALL. They made a token payment of their "double money-back guarantee". But that is for LATE luggage. They ruined our trip, totally. And it appear from information from DHL avoidably. They are now ghosting us and refusing to answer substantive questions.

You were on time. Prompt, and dependable!

The ordering, pickup and delivery to the cruise ship stateroom was terrific. The debarkation not so much. We were required to pickup our luggage and take through customs...then to Luggage Forward pickup. The luggage area was chaos. The Luggage Forward attendant was not obvious. Several customers pooled our luggage in one area and set out to find the attendant. It took half an hour, when a security guard finally found him. The stress and delay was not fun. This experience probably will deter me from using Luggage Forward for for cruise travel.

Pick up was EXACTLY on time, instructions were quite clear, pick up on the back end as good as can be expected in the Boston cruise terminal. A wonderful service!

We travel with A LOT of luggage. Luggage Forward (LF) made it possible to do it with ease. We entered our stateroom, and our luggage was there waiting for us. All bags in great condition. Then we left them with LF at the Brooklyn Pier, and three days later all bags were delivered to our home. Again, all bags in great condition. We will use LF AGAIN. Highly recommend.

Worst service, worst customer service,
Incompetence is huge. I insured luggage at $10000 and DHL just left them outside a house. No signature, no proof, no photo no warning. And the insurance I bought from LF was not DHL insurance so it didn’t cover anything. Total nightmare.