Lunarcat Company Reviews 114

Excellent Service with incredibly clear and consistent communication. Highly recommend.

A store in Akihabara was selling items that was not available online and I searched hard for a way to purchase the items and ship them here. I stumbled upon Lunarcat, and decided to use their services as there were no other good options. Their order form was incredibly simple to fill out and all fees were laid out clearly. The system tells you when they purchase the item or if the item was sold out before they got there (and they refund what they can't buy). Even sending a packing order to ship the items was really simple. I had a small issue where the shipping costs were not calculated correctly, and Lunarcat was really quick to respond to my issue and let me know what the problem was, as well as refunding me for the difference in shipping. I've had such a pleasurable experience, and will gladly use their services again in the future. Thank you so much!!

Reliable , fast , helpful and responsive . Every step for delivery was quickly done.

It was my(and their) first time working with me to ship fountain pen inks; water based fountain pen inks are the bane of many proxies because they are:
1) Liquid, so an SDS or a TSCA is required which scares 99% of proxies off.
2) Fragile and could leak, so even more deadly to proxies that don't want to take responsibility.

Lunarcat was willing to purchase for me and made sure all of the paperwork was in order for import; I simply filled out the TSCA to approve that the ink shipment meets all of the TSCA standards.
Unfortunately, some unintended damage happened to some of the packaging of bottles that arrived. FedEx can be a little heavy handed when it comes to packages without proper bubble wrapping on all four corners.

But, the onus is also on me to inform them that this is something that was important to me; 99.99% of people care what's actually in the box, not the wrapping around it.

LunarCat was still a wonderful person to work with and I will work with them again. I did not request any type of refund for the damaged packaged bottles because in the grand schemes of things, it is a rather minutae of an issue that most people, unless you're an avid ink addicted collector like me, would care about.

Lunarcat followed my instructions for packing my guitar as told. I'm pleased enough to use this service again.

Really great service and realistic prices. Lunarcat was exception at every step of the way ensuring your parcel reaches you safely. 5 stars for great service!

Great experience! Will definitely use again. I was looking for a couple limited sofubi figures only available at a shop in Akihabara that would not ship to me. I sent Lunarcat the details in an order request and in less than 24 hours, they had purchased the figures for me in-store. After that, shipping to me was fast and easy.

Lunarcat was amazing in terms of service and communication. My order was a very challenging one to fulfill, yet it was completed.

I'm very happy with the fee structure.

The only change I would make is to allow editing of the "Order" section.

They were incredibly helpful and very quick to respond! The video I bought turned out to be a file type my devices could not download into an MP4. They gave me temporary access to an agent’s account just so I get could it working in the specific player the file needed to be used in. 100% worth the money, would use again :)

Ordered offline pop-up merch, Lunar Cat picked it up the Saturday it opened (on a weekend!), and it all shipped and arrived to my front door, to east coast US, in week. I also placed the order the DAY before the pop up opened, so they really went out of their way for me I feel.

Offline pickup rate is super affordable (4000yen at the time), the store receipt in the box even showed they paid 40yen more than I paid for all the merch, so they covered it themselves, and they responded to my email really fast - asked about the extra free merch you get when you spend a certain amount at a pop-up. It was all in the package.

100% will use their services again, I wish I knew about it sooner.

Wonderful experience! Instant customer service and speedy shipping. I'll definitely recommend them to all my family and friends.

They are Very attentive

I had a package that needed special marking and they did it! Got stuck in some customs but they were cleared fast, I would recommend 100%

Lunar cat delivered my package safely.
It is highly recommended!
If you need to communicate any worries they're very polite, understanding, and have never come across as uncaring towards their customers since they warned me one of the items I wanted was a scam.
Their website also gives you the ability to choose options for transporting your package, letting you feel more secure when it comes to shipping.
10/10 would recommend ❤️❤️

I’ve used proxy services before to buy items from Japan (including Buyee) and wasn’t impressed. I recently discovered Lunarcat and I couldn't be happier. They completely exceeded my expectations.

I was impressed right from the start when they quickly answered and followed up on a question before I had even placed an order. The communication felt genuinely personal, not automated, which made a huge difference.

They’re fast to respond, knowledgeable, and take great care with packing — everything was packed safely but also compactly to ensure the best shipping rates. Shipping was quick (to Canada), and they also assisted with proper customs documentation, making the entire process smooth and stress-free.

Lunarcat truly goes above and beyond. This will be my go-to proxy service from now on!

Lunarcat is the first proxy service I've ever used, and overall it was an amazing experience. I wanted to purchase merchandise from FINDME STORE's THINKR, but they don’t officially ship overseas.

Their website was easy to use and provided clear information and parcel updates throughout the whole process, which was reassuring as a first-time user. My items arrived safely and were very well packaged.

Definitely would consider using Lunarcat again for future purchases.

Lunarcat was truly a godsend for an in-person purchase at an event in Nara that I requested, especially in such short notice. They were affordable, reliable, and responsive, and were very quick to rectify any problems that arose during the purchase process. I would recommend this service wholeheartedly and unreservedly.

Very involved proxy to which I wish the best !

Reasonable rates, great service 👍

SHEINの商品を受け取っていただき、国内転送をお願いできないかという最初の問い合わせの段階から、とても丁寧に対応していただきました。
SHEIN側で発送の問題が起きましたが、その都度状況を確認してくださり、別名義で届いていた荷物についても一つずつ確認の連絡をしてもらえたので安心できました。
支払い方法の案内も分かりやすく、入金後は迅速に発送していただき、無事すべての商品を受け取ることができました。
イレギュラーな状況でもきちんと向き合って対応してくれる、信頼できる対応だと感じました。