Väldigt trevlig kille som hete Nicklas som hjälpte mig väldigt service inriktad och väldigt hjälpsam och bra och trevligt kundbemötande. Denna killen ni har ska ni hålla hårt i för jag kan inte ge han... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Nyligen blivit kund hos Lunas och upplevelsen började med frågor om deras SASkort och hur det funkar med deras konton osv. Deras support är otroligt hjälpsamma och trevliga. Snabbt svar via deras ch... Toon meer
Bedrijf heeft geantwoord
Lunar bank har varit en bra bank leverantör för nya företag. Personalen är väldig hjälpsam och tålmodig. Emilia var den som hjälpte mig och gjorde det enkelt för mig att ha en bra upplevelse. 100% r... Toon meer
Bedrijf heeft geantwoord
It's truly wonderful to be a Lunar customer. My husband and I are both Lunar customers, and I highly recommend this bank; we love it. Thank you, Lina, for helping me with my Bankgiro number—you were t... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Lunar’s banking app makes managing your spending, budget and savings easy with its sublime user experience for both personal and business finance.
Contactgegevens
Stockholm, Zweden
- +4610 555 85 05
- support@lunar.app
- lunar.app/se/privat
4,6
Uitstekend
10K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Antwoord van Lunar Sweden
Hello,
Thank you for sharing your feedback with us.
It's great to hear if you found the experience smooth and quick. We always aim to make banking as simple and efficient as possible, so your feedback is truly appreciated.
Have a fantastic summer, and thank you for choosing Lunar!
Kind regards,
Nynne
Lätt och smidig användning!
27 juli 2026
Antwoord van Lunar Sweden
Hi there,
Thank you for sharing your experience with us!
We're delighted to hear if you find Lunar easy and smooth to use. Creating a simple and user friendly banking experience is something we care a lot about.
Thank you for your support, and we wish you a wonderful summer!
Kind regards,
Nynne
Antwoord van Lunar Sweden
Hello Sharif,
Thank you for sharing your feedback and experience with us!
We're very happy to hear if you're satisfied with Lunar. Your support means a lot to us and motivates us to keep creating a great banking experience for our customers.
Wishing you a lovely summer!
Kind regards,
Nynne
Antwoord van Lunar Sweden
Hi Ilpo,
Thank you for sharing your feedback and experience with us!
We're glad to hear if the account options and connection to a Swedish account have been useful for you. Making banking simple and flexible is something we always strive for.
Thanks again for your feedback, and we hope you have a wonderful summer!
Kind regards,
Nynne
What a horrible service
What a horrible service, I thought it's easy digital banking, because my son advised me as easy to use. I sent 80 thousand SEK on 8th of July and still haven't received it to my own bank account... It's ridiculous. What's much worse, they are charging constantly for service but do not respond when I write to the chat in support. What kind of service is it?
I thought it's my money, but they act like it's their money and they can do with it whatever they wish.
STAY AWAY FROM THIS BANK.
8 juli 2026
Review zonder uitnodiging
Antwoord van Lunar Sweden
Hello Sven,
Thank you for taking the time to share your experience.
We are very sorry to hear if you have experienced delays with your international transfer and that this has caused frustration for you. We completely understand how concerning it can be when a payment doesn't reach its destination as expected.
In some cases, international transfers require additional reviews before they can be processed. As a regulated bank, we have a responsibility to ensure that payments are handled securely and in accordance with applicable regulations. This means that certain transfers may require further clarification or review before they can be completed.
That said, we always aim to process these cases as quickly as possible, and we're sorry if the waiting time in your case has not met your expectations.
We would very much like to look into your specific case and understand what has happened and follow up, to ensure you get the help you need.
Kind regards,
Nynne
Antwoord van Lunar Sweden
Hello Jan,
Thank you for sharing your feedback with us.
We're happy to hear that you had a quick and positive service experience. Providing smooth and helpful support is something we always aim for.
Thank you again, and we wish you a lovely summer!
Kind regards,
Nynne
Behövde hjälp med ett ärende och Sigrid…
Behövde hjälp med ett ärende och Sigrid löste det på direkten! Himla otroligt bra med kompetenta personal!
27 juli 2026
Review zonder uitnodiging
Antwoord van Lunar Sweden
Hello Astin,
Thank you for taking the time to share your experience with us.
We're so happy to hear that Sigrid was able to help you right away and that you had such a positive experience with our support. We'll make sure to pass on your kind words to her.
Thank you for your lovely feedback, and we hope you have a fantastic summer!
Kind regards,
Nynne
Snabb och smidig uppstart av ab…
Snabb och smidig uppstart av ab tillsammans med lagerbolag
27 juli 2026
Review zonder uitnodiging
Antwoord van Lunar Sweden
Hi Marcus,
Thank you for sharing your feedback and experience with us!
We are happy to hear if you found the process of getting started with your company quick and smooth.
Making it simple for businesses to get up and running is something we strive for, so your feedback means a lot.
Wishing you the very best with your new business, and have a wonderful summer!
Kind regards,
Nynne
Den mest oseriösa bank jag nånsin haft
Den mest oseriösa bank jag nånsin haft. Fryser mina pengar för en Swish. Ni borde få betala skadestånd för ni förstör min semester
27 juli 2026
Antwoord van Lunar Sweden
Hi Jonas
We are sorry to read that this has been your experience, especially if it has affected your holiday.
We do, however, want to clarify that we do not restrict access to accounts or funds without reason. As a regulated bank, we are required to carry out security and compliance checks whenever necessary. These reviews are an important part of our responsibility as a bank and are not something we can compromise on.
We would very much like to look into your specific case and help you gain a better understanding of what has happened. We have therefore requested your contact details via Trustpilot and hope you will get back to us so we can investigate the matter further together.
Best regards,
Yakup
Trevlig och lösningsfokuserad kundtjänst
Trevlig och lösningsfokuserad kundtjänst
23 juli 2026
Review zonder uitnodiging
Antwoord van Lunar Sweden
Hello Aslihan,
Thank you for sharing your experience with us!
We're glad to hear if you found our customer service both friendly and solution oriented. Providing helpful support is something we care deeply about, so it's great to receive feedback like this.
Thank you again, and we wish you a lovely summer!
Kind regards,
Nynne
Antwoord van Lunar Sweden
Hello Madeleine,
Thank you for sharing your feedback with us!
We're really happy to hear if you had a positive experience and felt well taken care of. Fast and friendly service is something we always strive for, so your kind words mean a lot.
Wishing you a wonderful summer ahead!
Kind regards,
Nynne
Antwoord van Lunar Sweden
Hi Katta,
Thank you for sharing your feedback and experience with us!
We're happy to hear if you're enjoying the possibility of using Swish through Lunar. It's great to know that this makes your everyday banking easier and more convenient.
Thanks again for your feedback, and we hope you have a lovely summer!
Kind regards,
Nynne
Mycket trevlig personal på Lunar.
Mycket trevlig personal på Lunar.
Tack Karl och Mathilda!
24 juli 2026
Review zonder uitnodiging
Antwoord van Lunar Sweden
Hi Gustav,
Thank you for your kind words and for sharing your experience with us!
It's wonderful to hear if you had such a positive experience with our team. We'll be sure to pass your thanks on to both Karl and Mathilda, they'll be happy to hear it!
Have a fantastic summer.
Kind regards,
Nynne
Dålig användarupplevelse faktura
UX:et lämnar mycket att önska, har kostat oss onödiga påminnelseavgifter för att det är otydligt var pengar kommer dras ifrån.
24 juli 2026
Antwoord van Lunar Sweden
Hi EH,
Thank you for taking the time to share your feedback.
I am sorry to hear that the experience has not been as clear as you expected, and that it resulted in reminder fees. That is certainly not the experience we want for our customers.
If you're ever unsure where a payment will be deducted from, you're always more than welcome to contact our support team. We will be happy to guide you through it and make sure everything is as clear and straightforward as possible.
Depending on the type of payment, you can also see where the payment is being deducted from in the transaction receipt. For example, card subscriptions will show which card was charged, while direct debit payments will show which account they were withdrawn from.
I would also like to learn a bit more about your experience and make sure you get the help you need, so I will reach out to you directly.
Feedback like yours helps us identify where we can improve the experience for our customers.
Kind regards,
Nynne
Jag fick hjälp av Nicklas och jag fick…
Jag fick hjälp av Nicklas snabbt och smidigt.
24 juli 2026
Review zonder uitnodiging
Antwoord van Lunar Sweden
Hi Hasan,
Thank you for taking the time to share your experience with us!
We are happy to hear if Nicklas was able to help you quickly and smoothly. We'll make sure to pass your kind words along to him.
Thank you for choosing Lunar, and we hope you have a fantastic rest of the summer!
Kind regards,
Nynne
Allt möjligt för vardags ekonomi och…
Allt möjligt för vardags ekonomi och planera sina ekonomi kan man säga.
23 juli 2026
Absolut Bästa bank för små företag!
Absolut Bästa bank för små företag!
Bästa kundtjänst!
Stark rekommenderar till alla ny startad små företag!
21 juli 2026
Antwoord van Lunar Sweden
Hi Liviu,
Thank you so much for sharing your feedback and recommendation.
It means a lot to hear if you consider us the best bank for small businesses and that you've had such a great experience with our customer service.
We wish you continued success with your business and hope you have a wonderful summer!
Kind regards,
Nynne
Blir blockerad så fort jag sätter in…
Blir blockerad så fort jag sätter in från min privata bank. Jag får min lön sätter in 5000kr så blockerar ni kontot och vill ha massa bevis. När ni redan kan se sllr
24 juli 2026
Antwoord van Lunar Sweden
Hi Karam
We are sorry to read that this has been your experience.
We understand that it can be frustrating to be asked for additional information when you believe the source of your funds is obvious. However, as a regulated bank, we are required to understand certain account activity whenever necessary. This responsibility applies to all customers and is an important part of our obligations regarding security and financial crime prevention.
Without looking into your specific case, we are unfortunately not able to comment on why you were contacted or what information was requested. We have therefore requested your contact details via Trustpilot and hope you will get back to us so we can review your case and provide a more specific explanation.
We would very much like the opportunity to investigate this further and assist you.
Best regards,
Yakup
Trevligt bemötande och smidig…
Trevligt bemötande och smidig interaktion med tydliga frågor. Karl gav ett bra och proffsigt intryck.
23 juli 2026
Review zonder uitnodiging
Antwoord van Lunar Sweden
Hello Fredrik,
Thank you for taking the time to share your feedback and experience!
We are so pleased to hear if you had a smooth experience and felt well taken care of. It's especially great to hear that Karl made such a professional impression. We will be sure to pass your kind words on to him.
Thanks again for your review, and we wish you a wonderful rest of the summer!
Kind regards,
Nynne
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