No communication at all to say order was delayed and it still hasn’t been sent out. Was supposed to be a birthday present. Definitely won’t be ordering again and wouldn’t recommend to anyone.
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Lees wat reviewers zeggen
Ordered and paid a lot of money for a 21st birthday present which was an infinity bracelet. Not heard anything from them until our week later said it would be with me by the end of the week but I stil... Toon meer
My husband brought me a bracelet quite some time ago and all honesty it is absolutely beautiful. It still shines all now it doesn’t discolour or anything. I know the guy behind the scenes and he is ab... Toon meer
Placed order on 5th june not received, no reply to email, absolutely shocking it was a birthday gift that has now passed, DONT USE!!!!
Bedrijfsgegevens
Geschreven door het bedrijf
Luxsy Jewels is a UK based jewellery brand created in late 2019. A modern, luxury and classy jewellery brand that caters for men and women all around the world. We've seen substantial amount of growth over the years as we continue to provide premium quality jewellery at affordable prices. Customer service along with product quality is at our core.
Contactgegevens
Verenigd Koninkrijk
- support@luxsyjewels.com
- luxsyjewels.com
3,5
Gemiddeld
387 reviews
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Heeft 59% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Purchased the ottoman ring and love it
Purchased the ottoman ring and it is stylish and fits like a glove. Definitely getting few more items.
22 april 2026
Review zonder uitnodiging
I purchased a few things for myself and…
I purchased a few things for myself and my bridesmaids and they all loved it!
27 april 2026
Review zonder uitnodiging
10/10 best of the best
My husband brought me a bracelet quite some time ago and all honesty it is absolutely beautiful. It still shines all now it doesn’t discolour or anything. I know the guy behind the scenes and he is absolutely lovely. I rate this 10/10 its a beautiful amazing piece. Please guys check Luxys Jewels 💎 you won’t be disappointed. I shall be getting more items.
23 mei 2025
Review zonder uitnodiging
"I ordered from Luxsy Jewels online and…
"I ordered from Luxsy Jewels online and I am blown away! The pieces are even more beautiful in person. The craftsmanship is top-tier, the gold quality is solid and the designs are so unique - perfect for events and everyday wear. Shipping was fast and the customer service was very helpful when I had questions. 10/10 service and quality. Highly recommend!"
9 april 2026
Review zonder uitnodiging
high quality & super shiny
saw videos of a unique ring called ottoman, ordered it & it's so shiny & reflective, the quality is dense & will last long, big up! 💪🏽
20 december 2025
Review zonder uitnodiging
Phenomenal service
Phenomenal service. Brilliant product. I seriously recommend
18 april 2026
Review zonder uitnodiging
My wife loved her gift for her…
My wife loved her gift for her birthday.
Quality tennis chain !!
24 april 2026
Review zonder uitnodiging
Antwoord van Luxsy Jewels
Hello Scarlett, The item you ordered was a made to order piece which takes a production time around 2-3 weeks. This is mentioned on the product before checking out. The product has now been delivered within the timeframe.
Antwoord van Luxsy Jewels
Hello Judith,
Thank you for your lovely review. It was a pleasure.
Thank you for supporting our business :)
It was terrible they don’t answer any…
It was terrible they don’t answer any of my emails when I am questioning as to where my purchases are , weeks on still nothing
Would not trust this site again very disappointed
27 maart 2026
Excellent customer service .
Excellent customer service and quality, just a little bit too large as I have thin fingers, however I was thinking of getting another one a size down, contemplating ?
30 maart 2026
Antwoord van Luxsy Jewels
Hello Phil,
Thanks for the lovely review.
It means a lot that you loved our product and that you ordered.
Really appreciate it.
Thank you
I didn’t receive my product on time and…
I didn’t receive my product on time and the replacement still hasn’t arrived either, also had to send 3 emails before i got a response.
21 maart 2026
My bracelet has just arrived and it is…
My bracelet has just arrived and it is a perfect at h for the necklace I purchased from you a couple of weeks ago.
30 maart 2026
Did not receive order and no response to contact attempts. I have new been emailing repeatedly…
I have new been emailing repeatedly because I have not received this order but no one has responded. Please could somebody come back to me!! Thank you
13 maart 2026
Antwoord van Luxsy Jewels
Hello Naomi,
First of all sorry that you had to leave us a 1-star review as we were liaising over email about your parcel.
We did offer you a great solution with a goodwill gesture which you appreciated and mentioned your daughter would be very happy with.
We fulfilled our promise and you received a great offer for her birthday.
Given this, we do feel that the outcome did not reflect a 1-star experience. However, we do appreciate your feedback and are always here to help should you need anything further.
Not good experience
I placed a order had no confirmation email and my item did not arrive only to be told after several emails it out of stock l requested a refund after finally making a complaint l got refund do not use this company they are not good customer service
26 februari 2026
Antwoord van Luxsy Jewels
Hello Julie,
We’re sorry to hear that you felt disappointed with your experience. We do want to clarify that we only received one email from you, to which we responded immediately. In our reply, we clearly explained that if your item did not arrive by a certain date, we would consider it missing and promptly offer either a full refund or an exchange.
During transit, the item unfortunately went out of stock, which we communicated to you, and you requested a refund. We processed your full refund the very next day, exactly as you asked.
Throughout this process, we followed our standard protocols and provided clear options to resolve the situation.
Your review gives the impression that there was no communication or that we did not keep you informed throughout.
We feel this does not reflect the steps we took to address your concern promptly and professionally.
Good quality and reasonable price
Good quality and reasonable price. My order was damaged when I received it. I spoke to customer service straight away they sent replacement. Will defo shop again.
8 januari 2026
Review zonder uitnodiging
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