Purchased and it said transaction not completed. So I purchased again- then got 2 emails with 2 different numbers and 2 charges on my credit card. Huge hassle to disconnect second number and make sure... Toon meer
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
Company doing well , I removed my wifi and using lyca Data as a personal assistant. No matter where are you, lyca with you to connect . Yes I would be better if internet will fast in night as well... Toon meer
Eu tinha problemas de receber SMS ou chamadas, eu liguei ao apoi cliente e agente quem falou com sotaque de Portugal não entendeu meu assunto, transferiu para o colega dele, e consegui explicar o as... Toon meer
Bedrijf heeft geantwoord
Lyca Mobile has been one of the worst mobile service experiences I have ever had. It is impossible to reach customer service, both by phone and online. I tried several times and got nowhere, wh... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Lycamobile Portugal oferece chamadas nacionais e internacionais a preços low-cost. Peça o seu cartão SIM gratuito e ligue para o Mundo por muito menos com as mais recentes ofertas e planos.
Contactgegevens
1050-127, Lisbon, Verenigd Koninkrijk
- lycamobile.pt
3,1
Gemiddeld
1K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Antwoord van Lyca Mobile PT
Dear Muhammad Afzaal,
We’re concerned to learn about your experience. We would like to understand the issue and assist you further.
Please share your Lyca Mobile number and details of your concern via our private channel so we can investigate and provide support.
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
Why internet is to much slow in…
Why internet is to much slow in cavaleiro area 🤔😵 of odemira municipality ,beja district.
16 juli 2026
Antwoord van Lyca Mobile PT
Dear Customer,
We appreciate you bringing the slow internet speed in the Cavaleiro.
Please contact us via our private channel with your Lyca Mobile number and the full address or postcode so we can check the network coverage in your area and assist you further.
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
Antwoord van Lyca Mobile PT
Dear Customer,
We love having you with us, and we appreciate you taking a moment to drop such kind words.
Your support keeps us going strong!
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
LycaMobile kept charging the wrong debit card
I updated the debit card information in the app, but LycaMobile kept charging the wrong old debit card to renew my data plan for 3 months in a row. Every month that this happened, I sent an email to their support department explaining the situation. Never got a response. In the end the solution (most likely) is to just cancel the plan completely and then start all over again. Not really customer friendly...
15 juli 2026
Antwoord van Lyca Mobile PT
Dear Customer,
We are concerned to learn about your experience with the payment method update and plan renewal charges. We understand your concerns regarding the incorrect card being charged and the lack of response from support.
Please share your Lyca Mobile number and payment details via our private channel so we can investigate this further and assist you with a resolution.
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
Here's a more professional and…
Here's a more professional and impactful review:
I have had a very disappointing experience with Lyca Mobile.
I tried many times to attach my new bank card, but the app kept showing errors and would not save it. There also appears to be a bug where, if an auto-renewal package is active, it is impossible to purchase a new package.
I also faced multiple top-up issues. I paid €7 than €8 received a "processing" message, and the money was deducted from my bank account, but I never received the mobile data.
These problems are especially frustrating when traveling outside Portugal within the EU, as reliable mobile service is essential. Lyca Mobile needs to fix these issues and improve its payment and top-up system.
30 juni 2026
Antwoord van Lyca Mobile PT
Dear Customer,
We are sorry to hear about the difficulties you experienced with adding your bank card, managing your package, and completing top-ups. We understand how important reliable access to your mobile services is, especially while travelling.
We would like the opportunity to review these concerns, including the payment and data activation issues. Please share your Lyca Mobile number and relevant details via our private channel so we can investigate and assist you further.
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
Antwoord van Lyca Mobile PT
Dear Customer,
Thank you for the awesome feedback and the wonderful rating!
We’re committed to making your mobile experience smooth every single day.
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
Antwoord van Lyca Mobile PT
Dear customer,
We're truly happy to hear you received outstanding service. We appreciate your positive feedback!
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
Antwoord van Lyca Mobile PT
Dear Minhaj,
We appreciate your feedback. We are always working to improve our network for everyone.
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
gostei do vosso serviço voltei no meu…
Gostei muito dos vossos serviços. Estive no meu país durante seis meses, mas continuo a utilizar o mesmo número de telefone.
15 juli 2026
Review zonder uitnodiging
Antwoord van Lyca Mobile PT
Estimado(a) Cliente,
Ler avaliações como a sua alegra o nosso dia!
Saber que atingimos as suas expectativas inspira a nossa equipa a continuar a procurar a excelência.
Atenciosamente,
Equipa de Resolução de Avaliações da LycaMobile,
trustpilotreview@lycamobile.com
Awful
Awful. I brought bundle with 5.60 Euro. But when I went to pay, it takes 7 euro. Horrible.
15 juli 2026
Antwoord van Lyca Mobile PT
Dear Mohammad Maruf,
We understand your concern regarding the bundle purchase charge. Please share a screenshot of the message along with your Lyca Mobile number via our private channel so we can investigate the transaction and assist you further.
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
Antwoord van Lyca Mobile PT
Dear Customer,
Reading reviews like yours completely brightens up our day!
Knowing we have hit the mark for you inspires our team to keep pushing for the best.
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
Antwoord van Lyca Mobile PT
Dear Shani,
We are so happy to hear you had such a wonderful experience with us! We truly appreciate your kind words.
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
Antwoord van Lyca Mobile PT
Dear Customer
Thank you so much for sharing your experience with us!
We're thrilled to keep you seamlessly connected with the great value you deserve.
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
Antwoord van Lyca Mobile PT
Dear Customer,
Thank you so much for sharing your experience with us!
We're thrilled to keep you seamlessly connected with the great value you deserve.
Best Regards,
Lyca Mobile Review Resolution Team
Thank you for saving my time and…
Thank you for saving my time and helping me
12 juli 2026
Review zonder uitnodiging
Antwoord van Lyca Mobile PT
Dear Angkur,
We're so happy we could assist you and make a positive difference. We appreciate your kind words!
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
Antwoord van Lyca Mobile PT
Dear Customer,
We're truly happy to hear you find Lycamobile easy to use and consider it the best. Thank you for your wonderful feedback!
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
Antwoord van Lyca Mobile PT
Dear customer,
We're so happy to hear you like Lyca! We truly appreciate your positive feedback and kind words. Thank you for sharing your experience with us.
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
I try so many time by online to take…
I try so many time by online to take data bundle.. but lyca take money but didn't give internet
13 juli 2026
Antwoord van Lyca Mobile PT
Dear Miton,
We’re sorry to hear that you were charged for a data bundle but did not receive the internet service.
Thank you for sharing your feedback and providing the relevant details. We have noted your concern, and our team is currently investigating this on priority to review the transaction and work towards a resolution as soon as possible.
We appreciate your patience and understanding.
Best Regards,
Lyca Mobile Review Resolution Team
trustpilotreview@lycamobile.com
Antwoord van Lyca Mobile PT
Dear Vishal,
Thank you so much for sharing your experience with us!
We're thrilled to keep you seamlessly connected with the great value you deserve.
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
network is very poor
network is very poor, do you have any timeline to resolve this, especially where I’m staying
3 juli 2026
Antwoord van Lyca Mobile PT
Dear Customer,
We’re sorry to hear that you are experiencing poor network service.
Thank you for sharing your feedback and providing the relevant details. We have noted your concern, and our team is currently investigating this on priority to identify the issue and work towards a resolution as soon as possible.
We appreciate your patience and understanding.
Best Regards,
Lyca Mobile Review Resolution Team
trustpilotreview@lycamobile.com
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.