Made By Mitchell Reviews 

Love ally MBM products! I used to get the from Boots but they have better deals on Tiktok. Quality is amazing and it's quickly becoming my new favourite brand 😍

Not great,

I officially own around 15-20 MBM products therefore feel I’ve given more than enough of a chance to really appreciate and experience the products.

Let’s start with the good, MBM most definitely come up with some really innovative products at an affordable price point. I love the inclusivity of the brand too.

The things that bother me are, number 1. Why are they ALWAYS live on TikTok.. I’ll be honest it’s at a point where I don’t join them anymore and it gives me the ‘ick’, one could say. There is no reason to be putting out so many products 24/7 and pushing sales that hard, CONSTANTLY.

Secondly, quality issues, due to mass production numbers? I’m unsure, however, I feel a lot of the products are lacklustre and the quality is really lacking with cheap ingredients. Myself, I can’t stand the texture of the curve case and the slip dews even the blurshes. I find some of the products very patchy and I’ve attempted to apply them as directed by Mitchell on their TikTok page videos. I often find myself wondering what the hype is all about because the products don’t live up to the expectations and standards.

I also don’t like that the brand doesn’t seem to overly care for the environment. The amount of plastics in their products is unreal. I’d love to see some reusable or refillable items. With such a mass following the least they can do as a company is care about the impact on the planet, and be seen to care too.

The product that really tipped me over the edge to writing this review is one of the lip sync glosses. When I applied it, it had a horrible smell and the texture felt cheap and barely lasted the hour. Even the packaging felt cheap like what you’d get in those 90’s kids make up sets you’d spend months begging your parents to get you for Christmas … and that’s definitely not a compliment in this case!

It saddens me to leave such a disappointing review as Mitchell seems like a lovely individual, who clearly lives and breathes his brand. But I do believe maybe it’s worth stepping back sometimes to reassess practices and care about quality over quantity. Also the impact it has on the environment and wider issues associated with overconsumption, because that is ultimately what this brand is heading towards.

I honestly wish I could leave a -50 star review.
Customer service is barely responsive, I contacted them immediately upon receiving my package. I was nervous to open it considering the under side of the package was beat the hell up, opened it and ONLY received 2/3 products, I was missing the "Lighter than Light" cream curve case. Then opened the Full Collection of the Blush palette and it was completely cracked, an entire MESS, of product.

I ordered more product prior to receiving this and feel like this is going to be one HELL of an experience to even try to get customer care to answer.

Biggest red flag is the customer service, and DHL, well, thanks for making this 10x worse.

I never tried this makeup brand before so I ordered 3 of there 18euro mystery Bundles on tiktok and I was very disappointed as I received 3 mystery Bundles with all the same products so I got 3 makeup sponges, 3 Minnie eyeshadow pallete and 3 highlighter all the same shades I wouldn't buy from them again as I was on there tiktok live that day I mentioned I'm new costumer and haven't tried there products before so asked could they put diffrent products even just diffrent shades and I was reassured that it was perfectly fine they would do that but unfortunately they didn't.

Ordered a 6 piece bundle which was on a double up promotion. Only received 10 items in the package. When you try to contact customer service all they want you to do is send all the items back for a refund. You obviously can't send all the items back when they never arrived in the first case! Really poor.

I’ve ordered so much from made by Mitchell, and I’ve absolutely loved it all, never had an issues at all, the products are stunning 🤩 my small collection has gone to a huge collection because I just can’t get enough🩷

Contacted as I bought a makeup brush set. I have not had the brushes 2 months and the bristles are falling out in chunks. One brush has no bristles left at all. Contacted the company who have said they only deal with issues in the first 30 days. Wow does that mean they know the products are terrible and will fall apart after a month !

Hi !
I love BYmmicjel products and this make me feel very sad 😔
I purchased a truck BY mmichel, which I use for my work as a makeup artist. Today, after just three months, the telescopic handle on my bag is already broken. It’s quite disappointing to invest in a product that doesn't even last three months. This is unacceptable.
I would like to know if it’s possible for me to request a refund or if the brand can offer a solution.
Thank you

I ordered the 6 piece blursh bundle and 2 blurshes are missing, the only reasons I bought the bundle! I've been trying to contact MBM in every way possible for a week now with no response about my missing 2 blurshes! No contact number whatsoever! Like 7 messages to the chat on the site for the last week, 4+ emails, contacted social medias. At a loss of what to do, your makeup isn't cheap enough I can turn a blind eye. I had to wait a long time to get them.

I had a very disappointing experience with a skincare advisor named Rausabel at MitchellBrand.com. When I called to address an issue with a product I received, she was extremely arrogant, rude, and impatient. Instead of listening to my concerns, she dominated the conversation and ended the call twice. Despite other staff trying to help, it seems she manipulates the situation to prevent any assistance. This kind of behavior is harmful to the company's reputation, and I believe they should reconsider having such an employee. I hope they take this feedback seriously and make improvements to ensure better customer service in the future

My days had an amazing experience and had the best time here and emmi and Gracie went above and beyond for us , much appreciated and we will be back ❤️

If I could give 0 stars I would. I brought the curve base pallet in light and the contour/bronzing shades were green !!
Its cheap, it’s so off coloured and I would never use it.
Returned the product and they will not give me a refund but have accepted the product back as it didn’t come with the shipping box! They will probably sell it back on again. Don’t use ever !

Brilliant experience for young girls. All staff are lovely and helpful. Lots to do while there (although these cost extra) but a lovely day out for mum and daughter.

Don’t even bother ordering this cheap makeup. Why do you think they’re selling load of mystery boxes as no one buys it and they can just chuck them in. This is the most cheapest and tackiest packaging I have ever used. I tried few products and I don’t use any of them because of the quality. All reviews on tiktok I feel are from his fans and they don’t actually use them.
I decided to give a new products a try which is like a shimmery base/primer a go. Delivery was next day which I think is great, I opened it and put it my makeup drawer after about 1 hour I open the draw and I notice there was a kinda like a oil texture liquid all over my makeup which I thought is weird. Then I left it on a piece of tissue and it was wet too after 15 min. My friend said her blush started doing this too after few weeks but mine without any use.
They stoped replying to me on tiktok and refused refund. He can wipe his a** with those money

I made my first purchase on TikTok shop and when the vanity bag came it was clearly used. It had glue all over the top, black marks and scuffs, dark orange stains on the front, a huge dent in the side and the stitching was all frayed. I reported this to them immediately and although they stated they weren’t online they went on TikTok live multiple times over the next few days all the while ignoring my messages. TikTok had the photos from me and advised me to ask made by Mitchell for a refund and dispose of the bag as it was clearly a used product. Made by Mitchell ignore my messages about the bag being dirty, damaged and clearly second hand and said if im not happy I can return it for them to inspect and they’ll let me know in 30 days if im going to get a refund!

I’ve now seen multiple other reviews with the same issues of glue, dents and dirt on the bags and again being ignored by made by Mitchell while they are on TikTok live selling and also ignoring comments from people asking for refunds.

Terrible, disgusting, dirty and used products and absolutely awful customer service. Save your money and avoid this brand as much as you can!

Ordered 3 items from their TikTok shop to only receive two. The two that came smelt of manure!!
I contacted them regarding the missing item and they said they’d investigate. They didn’t inform me of what happened, just that they’d refund me apparently. Yet to see this refund!
Mainly I didn’t want a refund I wanted to product.
Company only cares about selling and advertising and lack completely in customer service.

I purchased a £150 trunk and a curve case and it was my first big purchase from
MBM after using their products for a while now. The trunk arrived without the 2 travel cases in the box as promised and recently I’ve noticed the protective film is not even on there. The lock is jammed too. The curve case didn’t even get sent out. Trying to get my issue resolved has been nothing but a nightmare. A week and half and MBM keep sending me to TT shop customer service and they keep sending back to MBM all I keep getting offered is an experience voucher which is not what I want! I want to return the trunk but I’m worried if I do they won’t give my refund because the travel cases are not in there and I don’t know how I’m meant to get my money back for my curve case. Honestly the customer service is abysmal and I wouldn’t use them ever again. They can’t take on premium brands with such a shocking level of service. I will stick to what I know, at least I know and trust the brand.

Ordered curve case and the shades are not true to colour palette shade. The product is defective and unless you’re willing to look grey they’re not for u. Sent back the following day for a refund and was declined. Will be contacting trading standards as this is appalling. I am very fair skinned. The only plus is the brush I ordered with curve palette is good!

Made by mitchell's line of makeup and skincare has given me a new lease if life, a new love for creativity and a new way of looking at myself. Everything I've bought, I've been able to use. From the blursh to the eye lights, everything has been gorgeous and dreamy. Two exceptions are as follows: I bought blur and it came all separated even when I shook it. Another was when the delivery man delivered my parcel to the main foyer area and sent a picture along with the caption delivered. I went to get the parcel but it had been stolen, when I contacted the tiktok store and made by Mitchell I was told that the seller (who was Made by Mitchell) refused my refund but I pressed further with tiktok and they refunded me instead. I'm pretty forgiving and the good times out weigh the bad times by tons. Definitely will continue to buy these gooooorjus products for sure. It's really like to say to the team mbm's inclusivity has helped me navigate my weird skin tone changes due to being gypsy, easy to use and affordable beauty has entered this lil Romnis life and I'm dead happy about it

I was a loyal customer. As soon as a new design product would be released, I would purchase £60 for a set of makeup brushes, which would be reduced to £28 several weeks later, ect, ect. As they constantly bring new designs out for their products. Advice for new buyers, Don’t buy on release date!! Wait a while as the products always go down in price frequently!!!! Great prices when they do go on sale.And my daughter likes the brand.