Made By Mitchell Reviews 

Absolutely appalling I ordered a jelly bag mystery bundle and a Valentine’s Day bundle I received both fast , as I opened them one of the items( all smudge no budge liner) was damaged had stains on the side of the pencil also had hairs on the tip as though someone had been using it , I checked the rest of the makeup to make sure there were no other damages fortunately there wasn’t but there was makeup stains everywhere on some of the makeup items and on the insides of the boxes there was especially a lot of makeup stains in my sponge pouch which made so sick to my stomach I also didn’t receive six items in my Valentine’s Day bundle like I should have I contacted customer service and Mitchell but have yet to get a reply at this point I’m absolutely I just want my items replaced or my money back

Some of the brushes arrived cracked, I have contacted them via the website, TikTok, Instagram and Facebook. I have done the complaint via TikTok early January and I’m yet to get a response. This is very disheartening

Best products I have ever used love it
Very fast delivery had 3 orders so far just perfect
Will be buying more
Amazing thank you so much

Fab products and great customer service. Used them for over a year and will always shop here now.

I heard about made by Mitchell on tiktok so I thought I'd have a look at his makeup selection. I've been buying his products for a few years now and every single product has been incredible. I love how unique Mitchell's products are my favourites are the liquid eyeshadows and his makeup brushes, they're so soft too. Everything I've bought from made by Michael is amazing I also love the mystery boxes they do 😆. I would highly recommend to anyone!

Perfect 👌 the best shimmers ever. Perfect for concerts and festivals 💙

I’ve probably ordered 20+ times on the TikTok shop and it always comes on time and the quality of the products is incredible! I fell in love with Mitch’s products since 2022, buying his products is so addictive bc they’re so good and for amazing prices!

My parcel was never delivered to the pick up shop as I asked for. Both made by Mitchell and dpd claim it was yet the post office have searched for it and allowed me to look as well. Made by Mitchell are not replying to my emails. As they will know by now the parcel hasn’t been collected and dpd where unable to return it as it was not at the post office as is claimed by this company. Do not order from this company as customer service is nonexistent and they clearly only care about taking your money. Shame I had to put 1 star they don’t deserve that.

I discovered this brand a few months ago and Iv spent hundreds already. I can’t get enough. I stopped wearing make up for a while as I was going through a rough time. Mitchels products and just his community in general have given me a love for makeup again and I’m loving myself again! His TikTok lives always make me smile seeing his generosity with others and his beautiful smile. I also had a call from him when I won his giveaway.
For anyone wanting to try MBM don’t hesitate and just do it!

Love everything about my order, only down side i was missing a brush with the drip drip, just had an empty plastic ziploc bag

best quality products and superfast delivery.

Ordered for next day delivery and was left chasing for days when it didn’t arrive. MBM wouldn’t answer questions as I’d ordered via TikTok so acted like it wasn’t their responsibility. (It is) Finally found out 2 weeks after ordering that my order had been lost, then found but deemed too damaged to send to me. MBM would not send out the goods I ordered again as they said they were now out of stock so there’s nothing they could do.. So the money is going to be gone out of my account for 1 month now (2 weeks chasing, 2 weeks to process refund) and I have nothing to show for it.

“Mystery bags” are a rip-off and customer service is non-existent. Bought two mystery bags. Common sense would dictate that if a buyer is purchasing two supposed “mystery bags”, it might be prudent to give them two different mixes of products and not two identical bags. At time of ordering, there was no disclaimer stating bags will be identical. They’re not mystery bags at all, save for the few he sends out on TikTok lives to give the illusion of a “pick and mix”; it’s just identical bags of overstock. If you’re palming off the bits nobody wants, you can just say that. Describe as “Overstock mystery bag, do not buy multiples as contents will be the same” instead of suggesting it’s a complete lucky dip.

No response at all from anybody when trying to get in touch with customer service either. Fella has enough time to be begging on TikTok but not enough to provide decent service to the customers he already has?

My second order disappeared, and nowhere to be seen after a month.
I experienced no problems on my first order and loved the products! Unfortunately my second order disappeared during shipping. I saw a lot of negative reviews here and got super scared - so I ofc wrote costumer service. Everything turned out great and I got a full refund.
No matter what happened, I still love the brand and will definitely repurchase!

Bought the whole range of blushes but disappointed they are literally empty . Barely any product in the bottles colours are nice but wastage of money as they all are empty.

I think the saddest part is writing this review because I really wanted to love and support this brand.

For months I wanted to try the madebymitchell products and I ordered directly from their website and not from beauty bay just to fully support their brand.

Ordered august 22, August 23 received an email saying your order will be picked up soon. Almost a month passed and when I press on the link it says “ We've received your order details, but have not yet received your parcel” I have contacted their customer support 6-7 times the first few times they said “we are sorry for the delay we hope you’ll enjoy the products” which sounds really ironic to me since the order hasn’t even picked up.
After texting them on IG as well (the person who responded was super helpful) then the CC team responded via email sayin saying that they spoke to distribution to chase the order and sorry for the delay, this was on September 8th.
On September 13th I emailed them again if they had any updates and they said that It looks like the order was potentially collected by the courier and has not received a second scan at the depot, meaning this is lost in transit may still be delivered but they will send a new order out and they will email me the details well it’s been a week again and no news. I emailed them again requesting a refund I haven’t heard back from them yet.

To be honest I’m just super disappointed because I really wanted to love and support this brand and this just feels really bad having to be that customer that annoys the support team non stop etc.

I even saw tik tok videos of other people facing the same issue and after that I saw the trustpilot profile….

I hope they’ll get better in the future but I wouldn’t order from them again.

Really bad service - I had missing items in my deliver and have tried to use the chat option and no response. There is no other option to contact- haven’t tried the products as yet.

Absolutely shocking customer service! Order placed 1 week ago, giving tracking and absolutely nothing has happened. Made by mitchell have not sent out the package, DPD still showing awaiting parcel. Absolutely no response whatsoever!!!
AVOID!!! I'll never be ordering from this company again!!!

Mitchell never disappoints! Such a lovely person and his products are so versatile! Love! Can't believe its our last day with you next week! HBTeam! 😘

I’ve ordered so much from Made by Mitchell. It’s always arrived quickly and I’m always pleased with the products!