It's a nice game. I use it in my occupational therapy clinic as a planning and executive functioning game. It's cute, simple, and fun. In my opinion, the price is a bit high for what you get, and the... Toon meer
Bedrijf heeft geantwoord
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Did not receive order from Dec 2025. Have emailed numerous times. Different answer each time. Promised refund in March 2026 after them acknowledging order was lost in transit. Now they state order wa... Toon meer
Bedrijf heeft geantwoord
Total scam! Never received my order that I ordered last December as a Christmas present. Customer service is a total joke. I’ve been trying to get a refund. It’s clearly not happening.
Bedrijf heeft geantwoord
Placed an order for 3 sets on Jan 2. Receiving emails about delays,overwhelmed with orders, a small family business etc. Total BS. They can't fill orders yet are still advertising. Emailed customer se... Toon meer
Bedrijf heeft geantwoord
1,8
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628 reviews
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Heeft 100% van zijn negatieve reviews beantwoord
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DO NOT BUY AVOID MAGNETCHESS
DO NOT BUY - IT NEVER ARRIVES, They’re a lying pack of thieves who drop ship from Temu or AliExpress and when you question where it is they say not our problem you deal
With the shipping company!!!
READ THE REVIEWS AND AVOID.
You’ll be blamed for it not arriving - read this email they sent me today - 5 months after it was ordered almost.
Hello,
I understand your frustration.
However, once the order has been shipped and handed over to the courier, it is no longer under our responsibility. Any delivery issues or disputes would need to be addressed directly with the shipping carrier.
We appreciate your understanding.
Kind regards,
Vanessa
MagnetChess
10 april 2026
Review zonder uitnodiging
Antwoord van MagnetChess
Hi Robert,
Thank you for your message.
We sincerely apologise for the delay. Over the holiday period, we experienced a sudden increase in orders causing delays in processing and shipping, which also affected tracking updates. In some cases, overseas fulfillment can also lead to longer transit times than expected.
We understand your concern and frustration given the time that has passed.
As you are not in direct contact with the local courier, we will not require you to obtain a lost package certificate. We will follow this up directly with the shipping provider on our side and continue investigating.
Please kindly send your order details (order number, full name, and delivery address) so we can proceed with the investigation.
We will update you as soon as we have more information.
Kind regards,
MagnetChess
Slow shipping but overall a good experience
Look. Its going to take some time for this to come in but they follow up and make it work the best they can. Slow shipping. Fun game. Patience.
17 december 2025
Review zonder uitnodiging
Antwoord van MagnetChess
Hi Jared,
Thank you for sharing your experience. We really appreciate your patience with the shipping time.
We’re glad to hear you enjoyed the game and that our follow-up made a difference along the way.
Thanks again for your support.
Kind regards,
MagnetChess
I did order for Christmas but was not…
I did order for Christmas but was not worried that it wasn't to arrive until after. I saw the ad,it looked like fun. My grandchildren don't even play the game they just have fun watching the magnets attach themselves.
When it came it came no problem here.
9 december 2025
Review zonder uitnodiging
Antwoord van MagnetChess
Hi Janice,
Thank you for sharing your experience. We’re really glad to hear everything arrived without any issues.
It’s nice to hear your grandchildren are having fun with it.
We truly appreciate your support.
Kind regards,
MagnetChess
I ordered these for Christmas presents…
I ordered these for Christmas presents in October 2025. (I am an early shopper.) They arrived in time for Christmas. 😊
My father's 86 year-old friend wanted a set so I ordered several more for him and my father's other buddies. I had no issues with the delivery time. Once I got confirmation that they were on the way I just waited patiently. Very pleased with the product.
28 februari 2026
Review zonder uitnodiging
Antwoord van MagnetChess
Hi Gwenevere,
Thank you so much for taking the time to share your experience, we really appreciate it. We’re very glad to hear that your order arrived in time for Christmas and that everything went smoothly with the delivery.
We also appreciate your patience while waiting for the shipping confirmation, and we’re happy to know you’re pleased with the product. Thank you again for your support and for choosing us for your Christmas gifts.
Kind regards,
MagnetChess
STILL Never received-Scam
Update-12/12/25 I was charged 44.10 & .44 from Magnetchess Stockholm SEUS & international fee# 507436. 12/16/25 i was charged 39.00 & .39 from the same (fee# 264750). The fees were taken out of my account. These were messages I received from them. 1/27- moving thru delivery network, Vanessa. 2/21 Following up on order, Ana. 3/6 Lost in transit, Daniella. 3/9 If I'm happy tell trust pilot and mention Daniella's name. 3/16 Order on it's way, delivery 1-3 weeks maybe sooner, Daniella.3/24 Already shipped- cannot cancel-Dani 3/25 Shipment has not moved in some time- lost in transit-Dani 3/31 Sorry lost- resending. Experiencing unusually high number of orders and small percentage were affected by carrier issues or lost in transit- Emma
This company has strung me along for 5 months! How is it possible my orders got lost 3 times? This has never happened in the 30 years we've lived in this neighborhood! If this truly is a reputable company, please correct this matter. Order #'s 104333 and 119158. People out there buying gifts for their kids...I'd have 2nd thoughts about ordering from MagnetChess
15 december 2025
Review zonder uitnodiging
Antwoord van MagnetChess
Hi Jan,
I’m really sorry to read about your experience. I completely understand why you would feel upset, especially if it appeared that you were charged twice and still did not receive your order. That is not how things should have gone, and I’m truly sorry for the frustration this has caused.
It sounds like there may have been an issue with the shipment or the order processing, and we should have communicated more clearly and resolved this for you sooner. We take situations like this very seriously and would really like the chance to look into it properly.
If you can please contact us again with your order details or the email used when placing the order, we will review everything carefully, including the billing and delivery status, and work on getting this sorted out for you as quickly as possible.
Again, I’m very sorry for the stress and inconvenience this has caused, and we appreciate you bringing this to our attention so we can address it.
Kind regards,
MagnetChess
Great customer service
I ordered several sets & they took "forever" to arrive BUT their follow up from customer service was outstanding! They sent several emails, even months afterward, to make sure that my sets had arrived. Not many companies would care enough to do that!
28 januari 2026
Review zonder uitnodiging
Antwoord van MagnetChess
Hi Annette,
Thank you very much for sharing this, we truly appreciate your kind words. We’re glad to hear that your sets arrived safely in the end, and we’re especially happy that our follow-up helped give you some reassurance while you were waiting.
We know delays can be frustrating, so we always try to stay in touch and make sure our customers are taken care of even after an order has been shipped. It means a lot to hear that this made a difference to you.
Thank you again for your patience and for taking the time to leave such thoughtful feedback.
Kind regards,
MagnetChess
Ordered 3 sets as Christmas presents.
Ordered 3 sets as Christmas presents.
Nothing arrived despite promises by email that they had been dispatched. Requested a refund but nothing received despite confirmation emails from the company.
Complete fraudulent company avoid at all costs.
27 maart 2026
Review zonder uitnodiging
Antwoord van MagnetChess
Hi Byron,
I’m really sorry to read about this, especially since the sets were meant to be Christmas presents. I completely understand how upsetting it must have been when nothing arrived and you were left waiting without clear answers.
During the holiday period we had a sudden surge in orders after one of our promotions went viral. This caused delays with some shipments, and in a small number of cases parcels were unfortunately lost or mishandled by the courier. That does not make your situation any less frustrating, and we are very sorry you were affected.
We would really like to make this right for you. If you could please contact us again with your order number or the email you used when placing the order, we will check everything immediately. If your items were not delivered, we can resend them with priority shipping or make sure you receive a full refund if that has not already been completed.
We are a small family run business and we care a lot about our customers, which is why we take situations like this seriously. We truly hope you will give us the chance to resolve this properly for you.
If we are able to sort this out and you feel happy with the outcome, we would really appreciate it if you would consider updating your review to reflect the resolution. Your satisfaction is the most important thing to us.
Thank you again for bringing this to our attention, and we hope to hear from you soon so we can help.
Placed order on December 2nd 2025 and…
Placed order on December 2nd 2025 and company promised to deliver before Christmas. Here we are March 25 and no sign of my order anywhere. Numerous requests were answered with promises to look into it, sorry for delay and you will receive shipping info soon. I have not received anything so far.
25 maart 2026
Review zonder uitnodiging
Antwoord van MagnetChess
Hi Tanya,
I’m really sorry to read this and I completely understand why you’re frustrated. You placed your order expecting it to arrive before Christmas, and waiting this long without receiving it or proper updates is not the experience we want anyone to have.
During the holiday period we had a very high number of orders, which unfortunately caused delays and in a small number of cases parcels were lost or mishandled by the courier. Even so, we should have followed up and resolved this for you much sooner, and I sincerely apologize for the inconvenience this has caused.
We would really like the chance to put this right for you. If you can contact us again with your order number or the email used when placing the order, we will look into it immediately and arrange for your order to be sent out again as a priority.
We genuinely care about our customers and take situations like this seriously.
Thank you for your patience, and we hope to hear from you soon so we can sort this out for you properly.
The magnetic chess game is fantastic…
The magnetic chess game is fantastic and our grandchildren love it and we love it too….thank you Amanda and team for you follow up after delivery and amazing product….very happy
25 maart 2026
Review zonder uitnodiging
Antwoord van MagnetChess
Hi John,
Thank you so much for your kind words. We’re really happy to hear that you and your grandchildren are enjoying the magnetic chess set. It’s always wonderful to know our products are bringing families together.
Thank you again for your support, and we hope you continue to enjoy many great games together.
Kind regards,
MagnetChess
STILL NOT RECEIVED - 3 months on
I ordered the MagnetChess set on the 27th December 2025 and kept an eye on the tracking of it. My order has still not been received and when I look up the tracking number it says its been too long and has been closed off. They keep sending me emails asking how my purchase was received and I keep sending them one back saying I want a refund. Ive had enough now. Im not following up anymore they can just keep my money. I hope no one every buys anything from them again. Extremely disappointed in service
25 maart 2026
Review zonder uitnodiging
Antwoord van MagnetChess
Hi Katrina,
I’m really sorry you’ve had to deal with this for so long. Waiting three months and still not receiving your order or getting a clear resolution would be incredibly frustrating for anyone, and I completely understand why you’ve reached the point of giving up.
I’m also sorry that you kept getting emails asking about your experience while you were still trying to get help. That must have felt really upsetting and I can see why it added to your disappointment.
If you’re willing to give us one more chance, we would really like to sort this out properly for you. If you can send us your order number or the email you used when placing the order, we will look into what happened and do our best to finally put this right.
Again, I’m truly sorry for how this situation has made you feel and for the stress it has caused.
Kind regards,
MagnetChess
No delivery and no refund offered. Customer service kept asking same questions. DO NOT BUY!!!
Product was never delivered and no refund offered. Customer was slow and asked same questions repeatedly. Would never buy from them again.
20 maart 2026
Review zonder uitnodiging
Antwoord van MagnetChess
Hi Jeff,
I’m really sorry to hear about your experience. I understand how frustrating it must have been not receiving your order and feeling like you were being asked the same questions repeatedly instead of getting clear help.
That is not the level of service we aim to provide, and I’m sorry that our communication made the situation feel even more difficult rather than helping to resolve it.
If you’re open to it, we would really like the chance to sort this out for you. Please feel free to contact us with your order number or the email used when placing the order, and we will do our best to get this resolved as quickly as possible.
We truly regret the inconvenience and disappointment this has caused you.
Kind regards,
MagnetChess
I ordered and paid for the game in Mid…
I ordered and paid for the game in Mid December 2025 and it is now March 2026 and I have never received the product.
I have asked for a refund on my credit card and not heard from them.
Do not purchase from this company
1 december 2025
Review zonder uitnodiging
Antwoord van MagnetChess
Hi Dianne,
I’m really sorry to hear that your order never arrived. Waiting from mid-December until now without receiving the product is understandably frustrating, and I completely understand why you felt the need to contact your credit card provider.
This is not the experience we want for our customers, and I’m sorry that we did not resolve this for you sooner. If you’re willing, please contact us again with your order details or the email used when placing the order so we can check what happened and work on getting this sorted out for you as quickly as possible.
We truly regret the inconvenience and disappointment this situation has caused.
Kind regards,
MagnetChess
NEVER GOT IT!
Item was never delivered. Ordered as a Christmas present. It is March now!
10 december 2025
Review zonder uitnodiging
Antwoord van MagnetChess
Hi Jenna,
I’m really sorry to hear that your order never arrived, especially since it was meant to be a Christmas present. Waiting until March without receiving it is understandably very frustrating, and we’re sorry that this has been your experience with us.
If you’re willing, please contact us with your order number or the email used when placing the order so we can check what happened and work on getting this sorted out for you as quickly as possible.
We truly apologize for the inconvenience and disappointment this has caused.
Kind regards,
MagnetChess
If I could give this company a negative…
If I could give this company a negative review I would. It’s been 4 months of back and forth emails, always stating that they are checking with the courier. Tracking numbers never work.
After constant emails and requests for refunds (which they refuse to do), I assume I will never see the product and my money is long gone.
DO NOT BUY FROM MAGNETCHESS!
5 maart 2026
Review zonder uitnodiging
Antwoord van MagnetChess
Hi Sam,
I’m really sorry to read this and I understand how frustrating it must have been to go through months of back and forth emails without getting a clear resolution. Waiting that long while being told that things were being checked with the courier would be very upsetting.
I’m also sorry that the tracking numbers did not work, as this should have been clarified and addressed much sooner. I understand why this has left you feeling disappointed and let down.
If you are open to it, please contact us again with your order details or the email used for the purchase so we can go over what happened and do our best to finally resolve this for you.
We truly regret the frustration and disappointment this situation has caused.
Kind regards,
MagnetChess
DO NOT BUY!!!!!
Ordered 2 sets as Christmas gifts on Dec. 12 - emails to customer service were never answered - they arrived in January! When I requested return information I was informed that they have to be returned t SWEDEN, where it would cost over $100 to return.
27 februari 2026
Review zonder uitnodiging
Antwoord van MagnetChess
Hi Linda,
I’m really sorry to read about your experience and understand why you feel frustrated.
If you’re open to it, please contact us again with your order details so we can go over the situation and see what we can do to help and make this right for you.
We truly regret the inconvenience and frustration this has caused.
Kind regards,
MagnetChess
This was a last minute Christmas gift…
This was a last minute Christmas gift so I waited for ages for it to be delivered; at one point I thought I had been scammed! I asked for a refund and Daniela was great about the process. We decided to wait a bit and lo and behold, the game arrived a few days later. Once it arrived, this game has become a great hit.
6 januari 2026
Review zonder uitnodiging
Antwoord van MagnetChess
Hi Sandie,
Thank you for sharing your experience. We completely understand how worrying it must have felt when the delivery was taking longer than expected, especially since it was a last minute Christmas gift.
We’re really glad we're able to support you during that time and help guide you through the process. It’s a huge relief to hear that the game arrived shortly after and that it has been such a hit since then.
We truly appreciate your patience and your kind words, and we hope the game continues to bring plenty of fun.
Kind regards,
MagnetChess
DO NOT BUY
DO NOT BUY - IS A SCAM
DO NOT BUY - IS A SCAM
DO NOT BUY - IS A SCAM
product never arrived. emails not responded to for months then suddenly they reply 4 months later to say it was sent.
27 februari 2026
Review zonder uitnodiging
Antwoord van MagnetChess
Hi Debra,
I’m really sorry to hear about your experience and understand why you feel upset after waiting so long without clear replies and still not receiving your order.
We are a small family business and during the holiday period we experienced a much higher number of orders than expected, which caused delays in both shipping and customer support.
If you’re willing to reach out to us again with your order details, we would really like the chance to help you and see what we can do to sort this out for you.
Kind regards,
MagnetChess
REPORT TO FEDERAL TRADE COMMISSION
Note their response below: click on their website. Try to find on the wesite a link to customer service. There is none. Also via email I have requested a refund several times. I never received an order number or a tracking number. They just say "we have proof it was delivered" but there could be no proof since it was never delivered. Please do not purchase from this company. They are a scam.
I wish I could rate less then 1 star. This company is obviously a scam. Yet I keep getting adds sent to me, how are they still in business? I've requested my money back but of course that isn't going to happen. I reported them to the Federal Trade Commission and I recommend everyone who has been ripped off do the same.
27 februari 2026
Review zonder uitnodiging
Antwoord van MagnetChess
Hi Deborah,
We’re very sorry to read about your experience and understand how frustrating and disappointing this situation must feel. We would like to reassure you that we are a legitimate small family-run business, and it is never our intention for any customer to feel misled or unsupported.
We would genuinely like the opportunity to resolve this for you. If you could please contact our support team again with your order details or the email used at checkout, we will review your case immediately and arrange for your order to be resent to you as soon as possible.
Your satisfaction is important to us, and we are committed to making this right. If we’re able to resolve this to your satisfaction, we would truly appreciate if you would consider updating your review to reflect the outcome.
Kind regards,
MagnetChess
I purchased 2 magnet chess games for…
I purchased 2 magnet chess games for presents. One however, the bag was damaged. The company did not accept that it was faulty and would not replace even after I said I'd return the faulty one. Do not buy from this company!
6 februari 2026
Review zonder uitnodiging
Antwoord van MagnetChess
Hi Lorinda,
We’re very sorry to hear that one of the chess sets you received had a damaged bag, especially since the items were intended as presents. We understand how disappointing that must have been, and we sincerely apologize for the frustration this situation has caused.
This is not the experience we want our customers to have, and we would really like the opportunity to review your case again and make things right. If you could please contact our support team with your order details, we will be happy to look into this and arrange a suitable solution for you.
Your satisfaction is very important to us, and we truly hope we can resolve this for you.
Kind regards,
MagnetChess
Bestellung im November 2025 aufgegeben
Bestellung im November 2025 aufgegeben, nie eine Lieferung erhalten. Das einzige war die Auftragsbestätigung. Diverse Mails an den Support gesendet - keine Antwort.
Nachtrag vom 15.07.2026: Der Betrag wurde rückerstattet. Besten Dank!
26 februari 2026
Review zonder uitnodiging
Antwoord van MagnetChess
Hallo Felix,
Es tut uns sehr leid zu hören, dass Sie Ihre Bestellung nicht erhalten haben und dass Sie das Gefühl hatten, dass Ihre E-Mails nicht beantwortet wurden. Wir verstehen, wie frustrierend und enttäuschend dies sein muss, und wir entschuldigen uns aufrichtig für die Erfahrung, die Sie gemacht haben.
Dies ist nicht das Serviceniveau, das wir anstreben, und wir würden wirklich gerne die Gelegenheit bekommen, dies für Sie richtigzustellen. Wenn Sie uns bitte erneut mit Ihrer Bestellnummer oder der E-Mail, die Sie zur Bestellung verwendet haben, kontaktieren könnten, werden wir Ihren Fall sofort prüfen und dafür sorgen, dass Ihre Bestellung so schnell wie möglich erneut an Sie versendet wird.
Ihre Zufriedenheit ist uns sehr wichtig, und wir hoffen, dass wir dies schnell für Sie lösen können.
Mit freundlichen Grüßen,
MagnetChess
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