It's a nice game. I use it in my occupational therapy clinic as a planning and executive functioning game. It's cute, simple, and fun. In my opinion, the price is a bit high for what you get, and the... Toon meer
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Did not receive order from Dec 2025. Have emailed numerous times. Different answer each time. Promised refund in March 2026 after them acknowledging order was lost in transit. Now they state order wa... Toon meer
Bedrijf heeft geantwoord
Total scam! Never received my order that I ordered last December as a Christmas present. Customer service is a total joke. I’ve been trying to get a refund. It’s clearly not happening.
Bedrijf heeft geantwoord
Placed an order for 3 sets on Jan 2. Receiving emails about delays,overwhelmed with orders, a small family business etc. Total BS. They can't fill orders yet are still advertising. Emailed customer se... Toon meer
Bedrijf heeft geantwoord
1,8
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628 reviews
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I feel cheated. Terrible company to deal with.
My order no. 112189 dated 14 December 25 has never been delivered. I have sent numerous enquiring emails and been via their "contact us" link to enquire about what is happening. NOT ONCE HAVE I HAD ANY SORT OF REPLY! After 2 plus months still nothing! My only recommendation is DO NOT DEAL WITH THIS COMPANY.
26 februari 2026
Review zonder uitnodiging
Antwoord van MagnetChess
Hi Mike,
We’re very sorry to read about your experience and understand how frustrating it must be to wait this long without receiving your order or any updates. We sincerely apologize for the lack of response to your emails, as this is not the level of service we aim to provide.
Thank you for including your order number #112189. We would really like to review your case immediately and make this right for you. Please reach out to us once more at our support email, and we will prioritize your request and arrange for your order to be resent as soon as possible.
We truly regret the inconvenience and disappointment this situation has caused, and we appreciate the opportunity to resolve this for you.
Kind regards,
MagnetChess
Had to lodge dispute with bank as they…
Had to lodge dispute with bank as they refused to answer emails regarding cancelling within their policies. Refused to provide return address after multiple emails.
*edited to respond to reply- I have an email trail with responses stating cancelling would not occur because you replied after the timeframe. Company will drag out email communication to ensure customer gives up.
Bank dispute was successful.
7 december 2025
Review zonder uitnodiging
Antwoord van MagnetChess
Hi Tracy,
We’re very sorry to hear about your experience and understand how frustrating it must have been not to receive responses regarding your cancellation request. This is certainly not the level of communication or support we aim to provide.
We would really like the opportunity to review your case and clarify what happened with your request and the return process. If you could please contact our support team again with your order details or the email used when placing the order, we will look into this as a priority and provide you with the necessary information and next steps.
We sincerely apologize for the inconvenience this situation has caused and appreciate the chance to address it properly.
Kind regards,
MagnetChess
Sconsigliato
Acquisto fatto l’8 dicembre, con garanzia di arrivo entro Natale, ma, di fatto, prodotto è arrivato a fine dicembre. Servizio clienti scarsissimo, limitato a e-mail automatiche. Servizio di tracciabilità del pacco inefficiente. Consegna in buca, dentro un “pacco” inguardabile (se consideriamo anche il costo dei giochi).
20 februari 2026
Review zonder uitnodiging
Antwoord van MagnetChess
Ciao Eleonora,
Grazie per aver condiviso il tuo feedback; ci dispiace davvero che il tuo ordine non sia arrivato entro i tempi previsti, soprattutto perché avrebbe dovuto essere consegnato prima di Natale. Comprendiamo quanto possa essere stato deludente e ci scusiamo per il ritardo e per il disagio causato dal tracciamento e dalla comunicazione.
Ci dispiace anche sapere che l'imballaggio non ha soddisfatto le tue aspettative. Ti siamo grati per averlo segnalato, poiché questo ci aiuta a capire dove dobbiamo migliorare sia i nostri processi di spedizione che quelli di assistenza clienti.
Ci piacerebbe davvero avere l'opportunità di rimediare a questa situazione. Se sei disposto a farlo, ti preghiamo di contattare il nostro team di assistenza fornendo i dettagli del tuo ordine, in modo da poter esaminare il tuo caso e lavorare per trovare una soluzione adeguata.
Il tuo feedback è importante per noi e lavoriamo costantemente per migliorare il nostro servizio e l'esperienza complessiva dei clienti.
Cordiali saluti,
MagnetChess
Ordered in plenty of time for…
Ordered in plenty of time for Christmas. It’s now Feb 19th and still getting copy and paste answers about delivery. Pretty sure it’s a scam. Not sure I will ever get the game.
20 februari 2026
Review zonder uitnodiging
Antwoord van MagnetChess
Hi Julian,
Thank you for sharing your experience, and we’re truly sorry that your order has still not reached you after such a long time. We completely understand why this has caused frustration and why the repeated responses you received felt impersonal and unhelpful. That is not the level of service we want to provide.
We take situations like this very seriously, especially when a customer has been waiting since before Christmas. Your order should have been properly followed up and resolved much sooner, and we sincerely apologize for the inconvenience and uncertainty this has caused.
We would really appreciate the chance to look into your case again and make this right for you. If you could please contact us directly with your order number or the email used when placing the order, we will personally review the shipment status and arrange for a replacement to be sent out to you as soon as possible.
We understand that trust is important, and we hope we can resolve this situation for you and provide the support you should have received from the beginning.
Kind regards,
MagnetChess
Horrendous Service
Delivered to the wrong address after an 6 week delay in postage due to poor stock management. Horrendous customer service as them blamed everyone for it but themselves.
They have not sent replacements or refunded my money. Wish I could give them a 0/5
30 januari 2026
Review zonder uitnodiging
Antwoord van MagnetChess
Hi Alex,
I’m really sorry to read this and I understand how frustrating this must have been, especially after waiting several weeks and then having the order delivered to the wrong address.
During the holiday period we experienced a much higher number of orders than expected, which led to delays in dispatch. In some cases, there were also issues with the courier where parcels were delivered incorrectly, and unfortunately it sounds like your order may have been affected by this.
If you’re willing, please reach out to us again with your order details so we can look into this properly and work on getting it sorted for you.
We truly apologize for the experience you’ve had and the frustration it has caused.
Kind regards,
MagnetChess
If I could rate any lower I would
If I could rate any lower, I would.
It took 4 weeks before they even apparently sent the package.
Needless to say it never arrived even though I was home all day the date they said it was delivered.
Their only response keeps being contact the courier with the tracking number. Unfortunately the courier company website isnt in English which makes it near impossible to do anything more.
Their next suggestion is to take it up with local authority.
Happy to take your money but item likely will never make it.
7 december 2025
Review zonder uitnodiging
Antwoord van MagnetChess
Hi Nic,
I’m really sorry to read about your experience.
During the holiday period we experienced a much higher number of orders than expected, which caused delays in dispatch. In some cases, there were also issues with the courier where parcels were marked as delivered incorrectly or handled in the wrong way.
If you’re willing, please reach out to us again with your order details and we will do our best to help you sort this out and find out what happened with your delivery.
We’re very sorry for the frustration and inconvenience this has caused.
Kind regards,
MagnetChess
Appalling
Appalling. I ordered this game as a Christmas gift. It didn’t arrive. I had endless messages from couriers saying it was coming the next day……
In January I was contacted by Vanessa to ask if we had received the game. (I had contacted them by email the day before) I said no and she promised to look into this.
The courier emails started again, ‘Your delivery is coming tomorrow’. Like for little orphan Annie tomorrow was always a day away.
I contacted Vanessa again on a number of occasions and she has disappeared into a black hole.
No game and no refund.
Do not touch with a barge pole
7 februari 2026
Review zonder uitnodiging
Antwoord van MagnetChess
Hi Gusmac,
I’m really sorry to read this. That kind of experience would be frustrating, especially with the constant delivery updates and no actual delivery.
During the holiday period we experienced a much higher number of orders than expected, which led to delays in dispatch. There were also cases where couriers sent repeated delivery notifications without successful delivery, which sounds like what may have happened here.
I’m also sorry for the lack of follow-up after you were told this would be looked into. We understand how disappointing that must have felt.
If you’re willing, please reach out again with your order details so we can check what happened and work on getting this sorted for you.
We truly apologize for the experience and the frustration this has caused.
Kind regards,
MagnetChess
Fraud. Don't order!
Have never received the parcel despite many complaints. Never got the money back. Wondering if this is actually a fake company.
2 december 2025
Review zonder uitnodiging
Antwoord van MagnetChess
Hi J. Neumann,
I’m really sorry to read this and understand why you feel this way after not receiving your order and not getting clear resolution.
During the holiday period we experienced a much higher number of orders than expected, which led to delays in dispatch, and in some cases parcels were unfortunately lost or mishandled by the courier.
We take feedback like this seriously and would really like the chance to help sort this out for you. If you’re willing, please contact us again with your order details or the email used when placing the order so we can check what happened and work on resolving this for you.
We truly apologize for the frustration and disappointment this has caused.
Kind regards,
MagnetChess
Took months to dispatch and arrive
Took months to dispatch and arrive. Very poor/no communications throughout. One of the sets arrived without a component but I can’t be bothered to follow up on it given how unresponsive the company has been to date. Would not recommend
30 januari 2026
Review zonder uitnodiging
Antwoord van MagnetChess
Hi,
I’m really sorry to read about your experience. It’s disappointing to hear that your order took so long to arrive and that communication wasn’t clear along the way.
I’m also sorry to hear that one of the sets arrived incomplete. We completely understand why you wouldn’t feel like following up after your previous experience, but that’s definitely something we would want to fix for you.
During the holiday period we experienced a much higher number of orders than expected, which caused delays in dispatch and responses. That said, you should have been kept better informed throughout.
If you’re open to it, please reach out to us again with your order details and we’ll do our best to help you.
We truly appreciate your feedback and are sorry for the disappointment this has caused.
Kind regards,
MagnetChess
LONG delays in receiving order coupled with fraudulent shipping label from the sender…
Like many others, from the time I placed my order until the time it arrived (not to my house…more on that…), it took about a month and a half. I placed the order just before Christmas and it didn’t arrive until February 4th. When the order did arrive, it was held at the post office for fraudulent postage… i.e. the shipper created a fraudulent label. When I originally ordered the game (2 sets), shipping was supposed to be free…smh. I had to go to the post office and pay the shipping before I could actually pick up my order.
I hope the game turns out to be fun, otherwise, I’ve wasted time and effort for nothing.
I would advise against ordering from this company.
4 februari 2026
Review zonder uitnodiging
Antwoord van MagnetChess
Hi Gary,
I’m really sorry to read about your experience.
During the holiday period we experienced a much higher number of orders than expected, which led to delays in dispatch. In some cases, there were also issues during transit with how parcels were handled or processed locally, which may explain what happened when your package arrived.
If you’re open to it, please reach out to us with your order details so we can look into this further and help make things right for you.
We truly apologize for the inconvenience and appreciate you bringing this to our attention.
Kind regards,
MagnetChess
Patience is key
I dislike that it took so long to receive being that it was a Xmas gift. But Daniela was very helpful & kept checking to see if I received the package which I did n my family loves it
Thank you
19 januari 2026
Review zonder uitnodiging
Antwoord van MagnetChess
Hi Lissette,
Thank you so much for your kind message. We’re really glad to hear that your package arrived in the end and that your family is enjoying it.
We appreciate your patience with the delivery time, especially since it was meant as a Christmas gift.
Thank you again for your support.
Kind regards,
MagnetChess
Order and delivery
Upon reading of your product and orders placed by customers, I learnt that very little communication was forth coming regarding delivery. I found with my order the communication was satisfactory and was pleased to receive an approx. date of delivery and product duly arrived around that date.
4 februari 2026
Review zonder uitnodiging
Antwoord van MagnetChess
Hi William,
Thank you for sharing your experience, we really appreciate it. We’re glad to hear that the communication met your expectations and that your order arrived around the estimated delivery time.
It means a lot to know that everything went smoothly for you, and we truly appreciate you taking the time to share your feedback.
Kind regards,
MagnetChess
The order took about 3 weeks to arrive
The order took about 3 weeks to arrive. I ordered 2 20 piece sets. Glad I did. 20 pieces with 2 people isn't enough. The pieces are smaller than pictured but they are high quality, well finished and very magnetic. The game is really fun for everyone.
3 februari 2026
Review zonder uitnodiging
Antwoord van MagnetChess
Hi Cris,
Thank you for sharing your experience. We appreciate your patience with the delivery time and are glad your order arrived safely.
It’s great to hear that you’re enjoying the game and that the quality met your expectations.
Thank you again for your support, and we hope you continue to have fun with it.
Kind regards,
MagnetChess
Do not buy!!!
Do not buy!!!
Terrible company. Ordered mid December and still haven’t received the order. Communication is non existent… they just ignore your emails. I’ve asked for a refund but much like my order I’m sure that will never turn up. For my own entertainment I email them every day now just to be annoying !
3 februari 2026
Review zonder uitnodiging
Antwoord van MagnetChess
Hi Susan,
I’m really sorry to read this and I understand why you feel frustrated after waiting this long without receiving your order or getting the responses you expected.
During the holiday period we experienced a much higher number of orders than expected, which caused delays in both dispatch and replies.
If you’re willing, please reach out to us again with your order details so we can check what’s happening and work on getting this sorted out for you.
We truly apologize for the frustration this has caused.
Kind regards,
MagnetChess
After finally receiving the Game, I am enjoying it.
After finally receiving
MagnetChess and playing the game, I have enjoyed the challenges and strategies.
30 januari 2026
Review zonder uitnodiging
Antwoord van MagnetChess
Hi Bill,
Thank you for sharing your experience. We’re glad to hear that your game arrived and that you’re enjoying it.
It’s great to know you’re having fun with the challenges and strategy.
Thank you again for your support.
Kind regards,
MagnetChess
Thought it was a scam
Thought it was a scam!
Ordered on 7th of December in lead up to Christmas. Thought that might be enough time (over 2 weeks to get before Christmas). Got an initial email but with minimal detail. Waited a few weeks before contacting. They are very good at sending you emails with minimal details to say it’s coming soon (yeah right)…
2nd of Jan “your order will arrive soon”!
10th Jan received email “did you receive your order”… they hadn’t even sent it yet… no emails with tracking reference received.
I then actually sent them a nicely worded email threatening reporting them to ACCC and that I was about to embark on an internet campaign to discredit their product & service and that I’m retired with nothing else to do. Next day (surprise surprise) I get an email from Australia Post with tracking number.
Then “crickets” for another week. They set up the tracking reference again to buy them more time!
We thought we’d done our money and was about to claim on our credit card purchase insurance but much to our surprise they arrived approx 2 months after purchase.
Would NEVER buy from the company again!
Oh… and now after reading reviews they are deemed dangerous and you should keep them away from your kids! Lucky they are for our caravan and they grandkids not on the horizon for at least the next few years!
NOT WORTH THE GRIEF GUYS… not worth the grief! 😉
7 december 2025
Review zonder uitnodiging
Antwoord van MagnetChess
Hi Greg,
I’m really sorry to read about your experience.
During the holiday period we experienced a much higher number of orders than expected, which led to delays in dispatch. In some cases, tracking details were also delayed, which added to the confusion around delivery.
We’re glad to hear the order did arrive in the end, but we understand that the overall experience left you disappointed and wasn’t what you expected.
If there’s anything further you’d like help with, you’re always welcome to reach out to us.
We truly appreciate your feedback and are sorry for the frustration this has caused.
Kind regards,
MagnetChess
Appalling customer service
Appalling customer service. Tried to cancel ahead of very late shipping to be told it was too late even though the website said it could be cancelled if it hadn't shipped (which it had not) . Received eventually but on trying to return it no response to multiple requests for return detail. By ignoring me I'm forced to give up which seems to be the working strategy. Plenty of similar items on Amazon so avoid this company at all costs
Update - I had a reply to this review from Magnetchess asking me to get in touch to sort it out. I did ....and never heard from them. Amazing
31 januari 2026
Review zonder uitnodiging
Antwoord van MagnetChess
Hi Chris,
I’m really sorry to read about your experience.
During the holiday period we experienced a much higher number of orders than expected, which led to delays in dispatch and responses. This is not the experience we want for our customers, especially when it comes to cancellations and returns.
We’re also sorry to hear that you did not receive a response to your return requests, as that’s not how things should be handled.
If you’re open to it, please reach out to us again with your order details and we will do our best to help you move forward with this.
We truly apologize for the frustration this has caused.
Kind regards,
MagnetChess
Avoid this scam and illegal product
I made order through the site. Recieved no communication within the timeframe listed on the website for shipping. After researching and confirming it was a scam, I contacted them multiple times across multiple channels to cancel the order and request a refund. I also discovered that the product they are selling is illegal in Australia due to the high-powered magnets and its classification as a children's game. Hence, false advertising that it is a game for the whole family. I eventually received shipping information 4 weeks after ordering, and after I contacted customer support to request cancellation. It wasn't until I opened a PayPal case that I ended up with any response from them, and even then, it wasn't until the day after it arrived. When I contacted them, they just sent proof of delivery like they were waiting until after it was here to do anything. Then they want me to send it back at my expense ($49 shipping), and they would only refund me if they deem it arrived safely. No guarantee to me. Please avoid.
10 december 2025
Review zonder uitnodiging
Antwoord van MagnetChess
Hi Kelly,
I’m really sorry to read about your experience and understand why you feel upset after everything you’ve gone through.
During the holiday period we experienced a much higher number of orders than expected, which led to delays in dispatch and responses. We are a small family business, and while we always do our best, this period put a lot of pressure on our operations.
In some cases, this also meant that shipping updates were sent later than expected, which added to the frustration.
If you’re open to it, please reach out to us again with your order details so we can go through this with you and see how we can help move things forward.
We truly apologize for the inconvenience and appreciate you taking the time to share your feedback.
Kind regards,
MagnetChess
Shocking experience
Shocking experience as like so many others. Ordered 5th Dec for Christmas. Advised of delays. Advised they tried to deliver 29/12 but no safe place to leave. Total bull…13 of us there that day and even if that were not the case there are multiple safe spots to leave it. Contacted the company twice before a brief response. On 2nd contact I asked for a refund as game was for Christmas. Their team ignored this and told me they’d resent. A bit later I received a tracking number which once clicked went nowhere. Have emailed twice since. Total silence. Luckily I’ve only wasted $35 but HATE being scammed. AVOID this company!
5 december 2025
Review zonder uitnodiging
Antwoord van MagnetChess
Hi Emma,
I’m really sorry to read about your experience.
During the holiday period we experienced a much higher number of orders than expected, which led to delays in dispatch. In some cases, there were also issues with the courier where delivery attempts or updates were not accurate, which may explain what you experienced.
We are a small family business, and while we always aim to respond and resolve things quickly, we clearly fell short here, especially with the lack of follow-up after your messages.
If you’re willing, please reach out again with your order details so we can check what happened and do our best to help sort this out for you.
We truly apologize for the frustration and disappointment this has caused.
Kind regards,
MagnetChess
Scam scam scam
Scam scam scam
Do not give them your money
They do not respond to complaints either.
Buy your magnets for cheaper at the hardware or online and get a piece of string.
31 januari 2026
Review zonder uitnodiging
Antwoord van MagnetChess
Hi Rose,
I’m really sorry to read this and understand why you feel this way after not getting the response you expected.
During the holiday period we experienced a much higher number of orders than expected, which led to delays in both dispatch and replies. We know that being left without answers is frustrating, and we’re sorry for that.
We are a small family business and we do our best to support every customer, so we’re sorry that this is how things felt from your side.
If you’re willing, please reach out to us again with your order details so we can check what happened and try to help resolve this for you.
Kind regards,
MagnetChess
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