It's a nice game. I use it in my occupational therapy clinic as a planning and executive functioning game. It's cute, simple, and fun. In my opinion, the price is a bit high for what you get, and the... Toon meer
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
Did not receive order from Dec 2025. Have emailed numerous times. Different answer each time. Promised refund in March 2026 after them acknowledging order was lost in transit. Now they state order wa... Toon meer
Bedrijf heeft geantwoord
Total scam! Never received my order that I ordered last December as a Christmas present. Customer service is a total joke. I’ve been trying to get a refund. It’s clearly not happening.
Bedrijf heeft geantwoord
Placed an order for 3 sets on Jan 2. Receiving emails about delays,overwhelmed with orders, a small family business etc. Total BS. They can't fill orders yet are still advertising. Emailed customer se... Toon meer
Bedrijf heeft geantwoord
1,8
Slecht
628 reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans pas na meer dan 1 maand
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Mensen keken ook naar
Product not delivered
I placed an order for 2 sets and was charged $49.49 on Dec 16,2025. On Dec 21,2025 i received an email stating the company was overwhelmed and there would be a delay. On Dec 24, 2025 i received another email stating the order had been shipped. The "Track Package" link just brings up an error message "This page isn't working".
I recieved another email on Jan 8, 2026 asking if i had received my order. I replied and informed them that i had still not received it and requested the order be cancelled and a refund issued due to this excessive delay.
On Jan 16,2026 i had not received product or a refund, so i reached back out requesting a status update.
On Jan 19, 2026 i received another email stating the order had been shipped. I responded with another request for the order to be cancelled and have a refund issued.
Now it is Jan 30, 2026 and still no delivery or refund has been made. I have just tried to contact them again requesting a refund. I have also replied to each of the advertising emails i have been getting from the same email address listed above asking for a status and requesting a refund.
Also i saw a notice online yesterday that these are being recalled as a danger to children due to them being smaller than advertised and are a choking hazard.
I highly recommend starting away from this company. Completely unreliable. Unfortunately it's most likely a scam.
29 januari 2026
Review zonder uitnodiging
Antwoord van MagnetChess
Hi Donna,
I’m really sorry to read about your experience and for the long delay you’ve had to deal with.
During the holiday period we experienced a much higher number of orders than expected, which led to delays in dispatch and updates.
We are a small family business and we do our best to respond to every customer, so we’re sorry that this is how things felt from your side.
If you’re willing, please reach out to us again with your order details so we can check what happened and do our best to help sort this out for you.
We truly apologize for the frustration and inconvenience this has caused.
Kind regards,
MagnetChess
Mira at MagnetChess was excellent at…
Mira at MagnetChess was excellent at tracking our order! It was a little late but arrived and we love it! We bought a double set!
29 januari 2026
Review zonder uitnodiging
Antwoord van MagnetChess
Hi Susan,
Thank you so much for your kind words. We’re really glad to hear that your order arrived and that you’re loving the game.
It’s great to know Mira was able to help with tracking your order, and we appreciate your patience with the delivery time.
Thank you again for your support.
Kind regards,
MagnetChess
Customer service rep Mira was great to work with... the game itself though....?
Customer service rep Mira was great to work with. Other than that, Shipping time was horrendous! Purchased well before X-Mas, and finally received 3rd week of December. It took the company to reach out to see if I received the item before anything was done internally to push this through. Once that communication took place, then I had the item in a couple weeks. Overall, the chess pieces are much smaller than shown in the advertising. the rope play field had to be reduced to half size for the game to be played. I also have concerns with small children and potential choking issues due to the magnet sizes. Item should have been half the price based on issues described.
27 januari 2026
Review zonder uitnodiging
Antwoord van MagnetChess
Hi Rob,
Thank you for taking the time to share your experience. We’re glad to hear that Mira was helpful and supported you through the process.
We’re sorry to hear that the shipping took longer than expected and that the overall experience didn’t fully meet your expectations. During the holiday period we experienced a much higher number of orders than expected, which caused delays in dispatch and delivery.
We are a small family business and we do our best to provide a good experience for every customer, so we truly appreciate your feedback on the product, including the size and setup.
Thank you again for your honest review and for your patience.
Kind regards,
MagnetChess
I really like the product.
I really like the product and I think the price is right. My only criticism would relate to the extended time period that delivery took. I did receive a few emails saying that the business was very busy and that there would be a delay so I was aware that it would be the case.
I was in no rush so no big deal. I love playing the game with friends and my grandkids and would highly recommend it. Hours of fun.
24 januari 2026
Review zonder uitnodiging
Antwoord van MagnetChess
Hi Stephen,
Thank you so much for your kind words. We’re really happy to hear that you’re enjoying the game and that it’s bringing fun moments with your friends and grandkids. That truly means a lot to us.
We also appreciate your understanding regarding the delivery time. As a small family-run business, we experienced a higher volume of orders than expected during that period, which caused some delays, but we are continuously working to improve this.
It’s great to hear that despite the wait, the game lived up to your expectations. Thank you again for your support and for recommending us. It really means a lot.
Kind regards,
MagnetChess
Good communication and very happy with…
Good communication and very happy with game
Keep up the good work
24 januari 2026
Review zonder uitnodiging
Antwoord van MagnetChess
Hi Marita,
Thank you so much for your kind feedback. We’re really glad to hear that you’re happy with the game and that you had a positive experience with our communication.
Your support means a lot to us, and we truly appreciate you taking the time to share this. We’ll keep doing our best.
Kind regards,
MagnetChess
Took forever to arrive
Took forever to arrive. Was about to report to PayPal. Got an email saying Short Supply then another asking if I had received my order, thought I had been scammed and whalaah .. my order arrived.
Happy/Not Happy 🙃
27 januari 2026
Review zonder uitnodiging
Antwoord van MagnetChess
Hi Sproket,
Thank you for sharing your experience with us. We completely understand how concerning it must have felt while waiting so long for your order, especially when communication may have seemed unclear. We’re really sorry for the delay and the frustration this caused.
As a small family-run business, we experienced a much higher number of orders than expected during that period, which led to delays in both shipping and updates.
We’re glad to hear that your order did arrive in the end, and we truly appreciate your patience. Your feedback helps us improve, and we’re working hard to provide a smoother experience moving forward.
Kind regards,
MagnetChess
Like many of the others
Like many of the others, waiting for my set to arrive. It has now been just under a month. Ordered 1 Jan 26. No response from any of my enquiries on the location. Tracking number shows absolutely no movement from start location. Concerned this is a scam too.
28 januari 2026
Review zonder uitnodiging
Antwoord van MagnetChess
Hi D,
We’re very sorry to hear that you’re still waiting for your order and that you haven’t received updates to your enquiries. We completely understand why this would be concerning, especially when the tracking has not updated.
We are a small family-run business, and during that period we experienced a much higher number of orders than expected, which unfortunately caused delays in both shipping and customer support responses.
We would really like the opportunity to make this right for you. If you could please contact our support team again with your order details or the email used at checkout, we will review your case as a priority and arrange for your order to be resent as soon as possible.
We sincerely apologize for the frustration caused and appreciate your patience.
Kind regards,
MagnetChess
I wish I had checked here before…
I wish I had checked here before ordering. I placed my order on Dec 12 and still have not received it. They have been completely unresponsive to my inquiries. It’s a shame. The game looks like a lot of fun. I would, at least, like to have my money back.
12 december 2025
Review zonder uitnodiging
Antwoord van MagnetChess
Hi MaryBeth,
I’m really sorry to read about your experience and understand how disappointing it must feel to still be waiting for your order after placing it in December.
We are a small family-run business, and during the holiday period we experienced a sudden and unexpected increase in orders after going viral. While we’re incredibly grateful, it did cause delays in both shipping and responding to customers as we worked to catch up.
We’re sorry that you didn’t receive the updates you were expecting and that you felt left without a response.
If you’re willing, please reach out to us again with your order details so we can check what happened and do our best to help sort this out for you.
We truly apologize for the frustration this has caused.
Kind regards,
MagnetChess
Slow shipping, fun game
It took over a month to receive the product. Once it arrived, we've been having a lot of fun with it. I think the instructions could provide more details and ideas for different variations of the game, but it seems to be only limited by your own creativity.
14 januari 2026
Review zonder uitnodiging
Antwoord van MagnetChess
Hi Alyssa,
Thank you for sharing your experience. We really appreciate your patience with the delivery time and are glad to hear that you’ve been having fun with the game.
We’re also grateful for your feedback on the instructions. That’s really helpful for us and something we can look at improving.
Thanks again for your support, and we hope you continue to enjoy the game.
Kind regards,
MagnetChess
I’d give zero stars if I could
Edited following response - I asked to cancel my order the day after I placed it and was told it was too late, when in reality they didn’t ship my order for 4 weeks later. I eventually did receive the order, more than 3 MONTHS later. And the bags were about 1/4 of the size as the ad and website made them appear and the magnets are so small that the game is pretty ridiculous. For that alone I will still say- DO NOT ORDER! And magnetchess- family business or not - misrepresenting an item and then shipping from overseas without disclosing that information up front is SCAMMING PEOPLE. - I’d give zero stars if I could. Ordered from them on December 3rd. It’s January 27th and I still haven’t seen this order. Tracking won’t open, order page gives blubberish, and email responses are copy/paste and not responsive. I believe I’ve been scammed and am disputing the charge but want to warn others- DO NOT ORDER!
24 januari 2026
Review zonder uitnodiging
Antwoord van MagnetChess
Hi Clarissa,
I’m really sorry to read about your experience and understand why you feel this way after waiting so long without receiving your order.
We are a small family-run business, and during the holiday period we experienced a sudden and unexpected increase in orders after going viral. While we’re incredibly grateful, it did cause delays in both shipping and responses as we worked to catch up.
We’re sorry that the updates and communication did not come through as clearly as they should have.
If you’re willing, please reach out to us again with your order details so we can check what happened and do our best to help sort this out for you.
We truly apologize for the frustration this has caused.
Kind regards,
MagnetChess
No post sale service for faulty product
I was initially advised orders had been delayed with quality assurance issues at the warehouse, and then my order was not one. It arrived faulty 4 weeks ago and I have had no response to my multiple emails via various channels (reply to an email they previously replied to, via Shop, through their website contact form).
So disappointed. I've also noticed their website has a 4.7/5 Trustpilot rating...which coming here I clearly see is not the case with 78% 1 star reviews.
27 januari 2026
Review zonder uitnodiging
Antwoord van MagnetChess
Hi Katie,
I’m really sorry to read about your experience, especially receiving a faulty product and not getting a response after reaching out multiple times.
We are a small family-run business, and during the holiday period we experienced a sudden and unexpected increase in orders after going viral.
If you’re willing, please reach out to us again with your order details so we can check what happened and do our best to get this sorted for you.
We truly apologize for the frustration and disappointment this has caused.
Kind regards,
MagnetChess
I placed my order on 12/20/2025
I placed my order on December 20, 2025. I just received the order today, January 26, 2026. Enough said!
26 januari 2026
Review zonder uitnodiging
Antwoord van MagnetChess
Hi Colin,
Thank you for sharing your experience. We appreciate your patience while waiting for your order to arrive.
We are a small family-run business, and during the holiday period we experienced a sudden and unexpected increase in orders after going viral, which caused delays in dispatch.
We’re glad to hear your order has now arrived and hope you enjoy it.
Kind regards,
MagnetChess
Scam
Whatever you do, please don't trust this site. Once you order, you will lose your money and not receive the item. Also as others have said they don't respond to your emails after purchase. You may get a tracking number but it most likely won't work correctly and if you complain by email, you won't get a legitimate answer back, if you get one at all.
18 december 2025
Review zonder uitnodiging
Antwoord van MagnetChess
Hi Eddie,
I’m really sorry to read this and understand why you feel this way after your experience.
We are a small family-run business, and during the holiday period we experienced a sudden and unexpected increase in orders after going viral, which led to delays in shipping and responses.
We’re sorry that the communication and tracking did not meet your expectations.
If you’re willing, please reach out to us again with your order details so we can check what happened and do our best to help sort this out for you.
Kind regards,
MagnetChess
Very questionable company
Very questionable company! Ordered 3 for Christmas presents on December 13. I received one on January 23, but still missing 2 of the sets.
23 januari 2026
Review zonder uitnodiging
Antwoord van MagnetChess
Hi Joe,
I’m really sorry to read this and understand your concern, especially with part of your order still missing.
We are a small family-run business, and during the holiday period we experienced a sudden and unexpected increase in orders after going viral, which caused delays in dispatch and deliveries.
It sounds like your order may have been split in transit, but we’d really like to check this properly for you.
If you’re willing, please reach out to us with your order details so we can look into what happened and help get the remaining items sorted for you.
We truly apologize for the inconvenience this has caused.
Kind regards,
MagnetChess
Huge delay but NOT a SCAM
First, I FINALLY received my order yesterday! I placed my order December 5th. Originally they said 2-3 weeks. Okay, but 7 weeks later?? Thankfully this was not a gift just something fun to do. On 12/10 they did reach out stating there would be a delay due to going viral but would still arrive by Xmas. 12/28, you’re order will arrive soon and on 1/5 they checked to see if i received my order and then updated my shipping status. 1/25 delivered. Shipping was from China so maybe that was part of the delay too. It was impossible for me to track. I was getting very suspicious this was a scam and was pretty close to calling my cc company to reverse charges. However, I did finally receive my order so I guess not a scam after all. Better communication is needed on their part though to make customers feel comfortable. I haven’t opened the package fully yet but also seems smaller than advertised. Hopefully, it was worth the wait.
4 december 2025
Review zonder uitnodiging
Antwoord van MagnetChess
Hi Jennifer,
Thank you for taking the time to share your experience so openly, we really appreciate it.
We’re glad to hear that your order finally arrived, and we completely understand your concerns during the wait, especially with the tracking and timing being unclear.
We are a small family-run business, and during the holiday period we experienced a sudden and unexpected increase in orders after going viral, which caused delays in dispatch and updates.
We also appreciate your feedback about communication. That’s something we’re actively working on to improve so customers feel more informed and confident while waiting for their orders.
We hope you enjoy the game now that it’s arrived, and thank you again for your patience and understanding.
Kind regards,
MagnetChess
Complete Scam
Ordered this item in December with guarantee delivery by Christmas. I have received many emails stating there was an “overwhelming demand” that has put them behind. Contacted them twice with no response. It is the end of January and no contact and no product! Such a scam! And they have a false TrustPilot rating posted on their site 4.7.
19 december 2025
Review zonder uitnodiging
Antwoord van MagnetChess
Hi Brandi,
I’m really sorry to read about your experience and understand why you feel this way after not receiving your order and not getting the responses you expected.
We are a small family-run business, and during the holiday period we experienced a sudden and unexpected increase in orders after going viral, which caused delays in dispatch and replies.
We’re sorry this left you feeling uncertain about your order.
If you’re willing, please reach out to us with your order details so we can check what happened and do our best to help sort this out for you.
We truly apologize for the frustration this has caused.
Kind regards,
MagnetChess
Never Received
Looks like this game would be fun but I can't really say. Placed my order over 2 months ago and still have not received it. I've received an email stating they are experiencing shipping delays due to high demand but this is getting ridiculous. Never again.
26 januari 2026
Review zonder uitnodiging
Antwoord van MagnetChess
Hi Betsy,
I’m really sorry to read about your experience and understand your frustration after waiting this long without receiving your order.
We are a small family-run business, and during the holiday period we experienced a sudden and unexpected increase in orders after going viral, which caused delays in dispatch and deliveries.
We understand that the wait has been longer than expected, and we’re very sorry for that.
If you’re willing, please reach out to us with your order details so we can check what happened and do our best to help sort this out for you.
Kind regards,
MagnetChess
I am very disappointed
I am very disappointed. Ordered 3 sets for Christmas gifts on Dec. 18 and received emails saying they were overwhelmed with orders and they were a small family business and that the sets would arrive before New Year's. They did not! Tried to track and got warnings that the page was "suspicious". Do not order from MagnetChess. They finally arrived a few days ago--more than a month later.
25 januari 2026
Review zonder uitnodiging
Antwoord van MagnetChess
Hi Gigi,
I’m really sorry to read about your experience and understand your disappointment, especially with the delay and the confusion around tracking.
We are a small family-run business, and during the holiday period we experienced a sudden and unexpected increase in orders after going viral, which caused delays in dispatch.
We’re glad to hear your order has now arrived, but we understand that the overall experience was not what you expected.
We truly appreciate your feedback and are sorry for the frustration this has caused.
Kind regards,
MagnetChess
Order never received
Second update: company sent me an email in July apologizing again for the order delay and offering me a full refund. Seems they are working hard to make things right. Updating to 3 stars.
Update: order finally showed up after about 7 weeks and countless emails to the company. Received no email correspondence until after I’d received my order. No I’m getting multiple formulaic emails profusely apologizing for the delay and asking how they can help.
Order never received. No response from customer service. Alas, this is another review similar to the hundreds of others. Ordered 3 sets in mid-December and have never received them...and suspect I never will. Live and learn. Guess that is why I should never fall for product ads on social media. Sigh.
23 januari 2026
Review zonder uitnodiging
Antwoord van MagnetChess
Hi Sharon,
Thank you for taking the time to update your review and share your full experience.
I’m really sorry for the delay and the lack of communication you experienced along the way. We understand how frustrating that must have been, especially after having to follow up multiple times.
We are a small family-run business, and during the holiday period we experienced a sudden and unexpected increase in orders after going viral, which caused delays in dispatch and responses.
We’re glad to hear your order has now arrived, but we understand that the overall experience did not meet expectations, especially with the timing of our emails.
We truly appreciate your feedback and are sorry for the frustration this has caused.
Kind regards,
MagnetChess
Vor knapp zwei Monaten bestellt
Vor knapp zwei Monaten bestellt.
Bis heute nichts erhalten.
Hab mich beschwert, es wurde nach der Bestellnummer gefragt. Seit dem nichts mehr gehört.
14 december 2025
Review zonder uitnodiging
Antwoord van MagnetChess
Hallo Oliver,
es tut mir wirklich leid, von deinen Erfahrungen zu lesen, und ich kann deine Frustration gut nachvollziehen, nachdem du so lange auf deine Bestellung gewartet hast, ohne sie zu erhalten.
Wir sind ein kleines Familienunternehmen und hatten während der Feiertage einen plötzlichen und unerwarteten Anstieg an Bestellungen, nachdem wir viral gegangen waren, was zu Verzögerungen beim Versand und bei der Beantwortung von Anfragen geführt hat.
Es tut uns leid, dass Sie nach der Übermittlung Ihrer Bestelldaten keine Rückmeldung erhalten haben.
Wenn Sie möchten, kontaktieren Sie uns bitte erneut, damit wir nachsehen können, was passiert ist, und unser Bestes tun, um das Problem für Sie zu lösen.
Mit freundlichen Grüßen,
MagnetChess
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Bedrijven kunnen reviews verzamelen via geautomatiseerde uitnodigingen. Deze reviews worden als geverifieerd bestempeld, omdat het evident is dat ze op echte ervaringen gebaseerd zijn.
Lees meer over geverifieerde reviews.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.