It's a nice game. I use it in my occupational therapy clinic as a planning and executive functioning game. It's cute, simple, and fun. In my opinion, the price is a bit high for what you get, and the... Toon meer
Bedrijf heeft geantwoord
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Did not receive order from Dec 2025. Have emailed numerous times. Different answer each time. Promised refund in March 2026 after them acknowledging order was lost in transit. Now they state order wa... Toon meer
Bedrijf heeft geantwoord
Total scam! Never received my order that I ordered last December as a Christmas present. Customer service is a total joke. I’ve been trying to get a refund. It’s clearly not happening.
Bedrijf heeft geantwoord
Placed an order for 3 sets on Jan 2. Receiving emails about delays,overwhelmed with orders, a small family business etc. Total BS. They can't fill orders yet are still advertising. Emailed customer se... Toon meer
Bedrijf heeft geantwoord
1,8
Slecht
628 reviews
Geen recente geschiedenis van het vragen naar reviews
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Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans pas na meer dan 1 maand
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If I could leave negative stars I…
If I could leave negative stars I would. Ordered on 12/06/2025. Was supposed to receive before Christmas. It's now January 14 and I have received a "tracking" number that takes me to a 404 page. I have reported it to my financial institution as a fraudulent company.
13 januari 2026
Review zonder uitnodiging
Antwoord van MagnetChess
Hi Anna,
We’re very sorry to hear about your experience, and we completely understand your frustration especially after waiting this long and receiving a tracking link that isn’t working.
Due to the high volume of orders during the holiday period, some shipments were delayed, and in a few cases tracking links did not update correctly or parcels were mishandled by the courier. We sincerely apologize for the confusion and inconvenience this has caused.
We also want to reassure you that we are a legitimate business and take concerns like yours very seriously. If you still haven’t received your order, please contact us with your order number or the email used to place it. We’ll look into this right away and arrange a replacement to be sent out as a priority.
We take concerns like this seriously and would really appreciate the chance to resolve this for you.
Kind regards,
MagnetChess
Never received product
Never received product. DO NOT PURCHASE FROM THIS COMPANY. They do not respond to inquiries.
14 januari 2026
Review zonder uitnodiging
Antwoord van MagnetChess
We sincerely apologize for the inconvenience you’ve experienced. We completely understand how frustrating it must be to wait this long, especially when your order was expected before Christmas. This falls short of the standard of service we aim to provide.
While the holiday period brought an unusually high volume of orders, we acknowledge that we should have communicated more effectively and resolved this matter much sooner. Please accept our apologies for the delay and lack of timely updates.
We would appreciate the opportunity to resolve this for you promptly. If you have still not received your order, please contact us with your order number or the email used to place the order, and we will investigate immediately and arrange a priority replacement or suitable resolution.
Thank you for your patience and understanding. We remain committed to putting this right as quickly as possible.
Kind regards,
MagnetChess
Paid and placed order on Dec 14
Paid and placed order on Dec 14, 2025. Never received my order but they still have my money. Can’t contact them. No answer to email. No valid shipping info. Joel Mullen.
14 januari 2026
Review zonder uitnodiging
Antwoord van MagnetChess
We sincerely apologize for the inconvenience you’ve experienced. We completely understand how frustrating it must be to wait this long, especially when your order was expected before Christmas. This falls short of the standard of service we aim to provide.
While the holiday period brought an unusually high volume of orders, we acknowledge that we should have communicated more effectively and resolved this matter much sooner. Please accept our apologies for the delay and lack of timely updates.
We would appreciate the opportunity to resolve this for you promptly. If you have still not received your order, please contact us with your order number or the email used to place the order, and we will investigate immediately and arrange a priority replacement or suitable resolution.
Thank you for your patience and understanding. We remain committed to putting this right as quickly as possible.
Kind regards,
MagnetChess
Havent recieved my game and have had no…
Havent recieved my game and have had no reply to multiple messages sent to see where it is customer care is none existent .
14 januari 2026
Review zonder uitnodiging
Antwoord van MagnetChess
We sincerely apologize for the inconvenience you’ve experienced. We completely understand how frustrating it must be to wait this long, especially when your order was expected before Christmas. This falls short of the standard of service we aim to provide.
While the holiday period brought an unusually high volume of orders, we acknowledge that we should have communicated more effectively and resolved this matter much sooner. Please accept our apologies for the delay and lack of timely updates.
We would appreciate the opportunity to resolve this for you promptly. If you have still not received your order, please contact us with your order number or the email used to place the order, and we will investigate immediately and arrange a priority replacement or suitable resolution.
Thank you for your patience and understanding. We remain committed to putting this right as quickly as possible.
Kind regards,
MagnetChess
Ordered before Christmas no sign of…
Ordered before Christmas no sign of item.
Their website isn’t working properly.Appalling reviews.
Has anybody contacted Trading Standards?
Also is it a Chinese con. I’m not sure
19 december 2025
Review zonder uitnodiging
Antwoord van MagnetChess
Hi Ron,
We’re really sorry to hear about your experience, and we completely understand your concerns and frustration, especially after ordering before Christmas and still not receiving your item.
We sincerely apologize for the delays and for the issues you’ve encountered with our website. This is not the level of service we aim to provide. While the holiday period and sudden increase in orders after going viral led to delays in dispatch, delivery, and customer support responses, as well as some courier tracking issues and longer international fulfillment times. We are truly sorry for the frustration and disappointment this has caused. We take full responsibility and are actively working to improve our service going forward.
We also want to reassure you that we are a legitimate business and take concerns like yours very seriously. We understand why you might feel uncertain given your experience, and we’re committed to resolving this properly.
If you still haven’t received your order, please reach out to us directly with your order number or the email used to place the order so we can investigate this as a priority. We will do everything we can to either locate your order or arrange a replacement or refund as quickly as possible.
Thank you for bringing this to our attention, we truly appreciate the opportunity to make things right.
Kind regards,
MagnetChess
I would have given a zero if I could
I would have given a zero if I could. Do not order from these people. Totally fake. No delivery. Fake emails from them telling you it is on the way, but zero response when you try to contact them.
14 januari 2026
Review zonder uitnodiging
Antwoord van MagnetChess
Hi Dave,
We’re really sorry to read your experience, and we completely understand your frustration. You placed your order expecting it to arrive before Christmas, and waiting this long without receiving it or getting proper updates is not the experience we want for any of our customers.
During the holiday period, we experienced a sudden increase in orders after going viral, which led to delays in dispatch, delivery, and customer support responses. In some cases, courier tracking did not update correctly, which caused confusion, and some orders are fulfilled through overseas partners, which can also affect delivery times. We sincerely apologize for the inconvenience and the lack of timely updates, and we are actively working to improve this going forward.
We would truly appreciate the opportunity to make this right. If you could please reach out to us again with your order number or the email used to place the order, we’ll investigate immediately and arrange to resend your order as a priority.
We genuinely care about our customers and take feedback like yours very seriously. Thank you for your patience, and we hope to hear from you soon so we can resolve this properly for you.
Kind regards,
MagnetChess
No communication for weeks, delivered after Christmas
I ordered on 8 December and received no shipping confirmation or communication for weeks, despite sending multiple follow-up emails. The order was intended as a Christmas gift and there was no response until I escalated the matter and mentioned a bank chargeback and ACCC.
Tracking was only provided after escalation. The product was eventually delivered on 14 January, well after Christmas.
To be clear, the product itself is good quality, which is why I’ve chosen to keep it. However, the customer service and communication were extremely poor and caused unnecessary stress and time spent chasing basic updates.
If communication had been timely and transparent, this would have been a very different experience. Based on service alone, I cannot recommend ordering unless you’re prepared for long delays and the need to escalate to get a response.
8 december 2025
Review zonder uitnodiging
Antwoord van MagnetChess
Thank you for confirming that your order has been delivered. Please accept our sincere apologies once again for the delay, as well as for the poor communication you experienced throughout this process. We fully understand and regret the frustration and unnecessary stress caused by the lack of timely and clear updates, particularly when you were actively trying to obtain information about your order.
This level of service does not reflect the standards we aim to uphold. We take your feedback seriously and are currently reviewing our internal processes to improve both our communication and response times, so that situations like this do not occur in the future.
We truly value your patience and understanding despite the difficulties you encountered. Should you require any further assistance, please do not hesitate to contact us. We remain at your service and are committed to supporting you.
Kind regards,
MagnetChess
Scam
Scam, ordered and paid for , lied to , 8 weeks and it never arrived . They show on their website a trust pilot rating of 4.7 this is obviously a lie, as per the official Trust Pilot website their rating is 1.7. I’d say that not accurate as these fraudsters have probably created fake high ratings. They are fraudsters and criminals.
13/4/26 received a reply from these people who say their trust pilot rating is correct. Not on their website it isn’t as per this Trust Rating website their trust site rating is 1.7 and in my opinion that is likely boosted by fake reviews. So very poor whatever the case.
6 december 2025
Review zonder uitnodiging
Antwoord van MagnetChess
Hi Alan,
Thank you for your feedback, and we are truly sorry to hear about your experience.
We completely understand your frustration regarding the long delay and that your order has not arrived. This is not the experience we want for any of our customers, and we sincerely apologize for the inconvenience.
We also want to clarify that we are a legitimate business and do not create or manipulate reviews. Our Trustpilot profile reflects genuine customer feedback, and ratings can vary based on individual experiences and delivery circumstances.
While the holiday period brought an unusually high volume of orders, we acknowledge that we should have communicated more effectively and resolved this matter much sooner. Please accept our apologies for the delay and lack of timely updates.
Please reach out to us directly with your order details so we can assist you further and make this right.
Kind regards,
MagnetChess
I bought magnetchess to play mainly…
I bought magnetchess to play mainly with my granddaughter. She's 7 year old and she loves it! My two adult sons also enjoy playing it.
It's simple to play, yet fun at the same time. I re- ordered another one so we could have more magnets to play with. Great idea, great game. Would recommend if you want to play a simple fun game across all generations.
2 januari 2026
Review zonder uitnodiging
Antwoord van MagnetChess
Hi Neil,
Thank you so much for your kind and thoughtful feedback. We truly appreciate it.
We’re really happy to hear that MagnetChess is being enjoyed by you, your granddaughter, and even your adult sons. It means a lot to us that the game can bring different generations together in such a simple and fun way.
We also appreciate you re-ordering for extra magnets and recommending it to others. Your support and trust genuinely mean a lot to our team.
Thank you again for taking the time to share your experience. We’re very glad MagnetChess has become part of your family game time, and we hope it continues to bring you many enjoyable moments together.
Kind regards,
MagnetChess
Do not purchase
Ordered late November
Could see the ship arrived from China to Melbourne and "handed off to local courier" but no details for the courier.
Product still hasn't arrived (mid January). Company has no reply to emails
14 januari 2026
Review zonder uitnodiging
Antwoord van MagnetChess
Hi Daniel,
Thank you for your feedback, and we’re truly sorry for the frustration and inconvenience you’ve experienced.
We understand how disappointing it is not to receive your order, especially after tracking showed it had arrived locally. In some cases, final-mile courier updates may not display correctly, which can cause confusion, but this is not the experience we want for our customers.
We also apologize for the delay in our responses. During the holiday period, we experienced a sudden increase in orders after going viral, which led to delays in dispatch, delivery, and customer support responses. Some orders are fulfilled through overseas partners, which can also affect delivery times.
We truly regret the inconvenience caused and would like the opportunity to look into your order and resolve this for you as quickly as possible. Please reach out to us directly with your order details so we can assist you further.
Kind regards,
MagnetChess
Purchased item Dec 16 and have still…
Purchased item Dec 16 and have still yet to receive it. Have reached out many times in various ways with zero response.
13 januari 2026
Review zonder uitnodiging
Antwoord van MagnetChess
Hi Mj,
Thank you for your feedback, and we’re very sorry for the frustration and inconvenience you’ve experienced.
We understand how disappointing it is not to have received your order and to not get a response after reaching out multiple times. This is not the experience we want for our customers.
During the holiday period, we experienced a sudden increase in orders after going viral, which led to delays in dispatch, delivery, and customer support responses. Some orders are fulfilled through overseas partners, which can also affect delivery times.
We sincerely apologize for the inconvenience and would like the opportunity to look into your order and resolve this for you as quickly as possible. Please contact us directly with your order details so we can assist you further.
Kind regards,
MagnetChess
Shocking Shipping
I order this the MagnetChess on 17th Dec and still haven't received it. The tracking is terrible. Like others I started thinking that this was a scam.
I wish I had read the reviews before I placed my order as I would not have proceeded.
14 januari 2026
Review zonder uitnodiging
Antwoord van MagnetChess
Thank you for reaching out, and we are truly sorry to hear about the experience you’ve had with your MagnetChess order. We completely understand your frustration and concern, especially given the lack of reliable tracking updates and the uncertainty this has created.
Please rest assured that your order is legitimate and not a scam. The delay and poor tracking experience fall far below the standard of service we aim to provide, particularly during the high-volume holiday period.
We understand how disappointing it is to feel left without reliable information, and we sincerely regret the impact this has had on your trust in us.
We would appreciate the opportunity to resolve this for you promptly. If you have still not received your order, please contact us with your order number or the email used to place the order, and we will investigate immediately and arrange a priority replacement or suitable resolution.
Thank you for your patience and understanding. We remain committed to putting this right as quickly as possible.
Kind regards,
MagnetChess
DON'T PURCHASE!!!!
I wish I had read these reviews before ordering! If I could give them a negative # of stars, I certainly would! Lured in by the product videos and promise of delivery before Christmas, I ordered on December 16th. Soon after I received an email from what sounded like a "family company" apologizing for being unable to mee the demand in time for Christmas. Disappointing, but pretty standard for 2025. Received a notice that it had shipped on December 24th, but in order to track it, I would have to download a sketchy looking Chinese app on my phone. First red flag right there. Second week of January, I received an email asking if I had received the product and was prompted to complete a Customer Service form if I was still awaiting delivery. I completed the form, but received no follow up except for an email asking me if I was enjoying the product?!? Tried again today to track the purchase, but none of the links are working. I wrote their Customer Service again and requested an immediate update, otherwise I will be calling my credit card company to refute the charge.
13 januari 2026
Review zonder uitnodiging
Antwoord van MagnetChess
Hi Amy,
Thank you for taking the time to share your experience. We sincerely apologize for the distress, frustration, and inconvenience this situation has caused.
We understand your concerns regarding the delays, tracking issues, and lack of clear communication, and we regret that this has been your experience with us.
We are especially sorry that the tracking method and follow-up messages caused confusion or concern. This is not the level of transparency or service we aim to provide, and we acknowledge that we should have handled this more effectively.
During the holiday period we had a very high number of orders, which unfortunately caused delays and in a small number of cases parcels were lost or mishandled by the courier.
We truly regret that this situation has led to your current concerns. Please be assured your case is important to us, and we are committed to resolving it as quickly as possible.
We would appreciate the opportunity to resolve this for you. If you have not yet received your order, please contact us with your order number or email, and we will investigate and arrange a prompt resolution.
Thank you for your feedback. We take this seriously and are committed to making this right.
Kind regards,
MagnetChess
Agree with others reviews
Agree with others reviews. Have not received my order for over a month, emailed the company numerous times with no response.
Feeling so angry and disappointed.
Lost my money and time.
14 januari 2026
Review zonder uitnodiging
Antwoord van MagnetChess
Hi Paloma,
Thank you for getting in touch, and we are very sorry to hear about your experience. We completely understand your frustration and disappointment, especially after not receiving your order and not getting a response to your emails.
This is not the level of service or communication we aim to provide, and we sincerely apologize for the inconvenience and concern this has caused. We also understand how upsetting it is to feel left without both your order and support.
During the holiday period we had a very high number of orders, which unfortunately caused delays and in a small number of cases parcels were lost or mishandled by the courier.
We would like the opportunity to resolve this for you as quickly as possible. Please provide your order number or the email used to place your order, and we will urgently investigate and work toward a prompt resolution.
Thank you for your feedback, and we truly appreciate the chance to put this right.
Kind regards,
MagnetChess
SCAM
Ordered early December and after a few weeks handn't received the game. Contacted them numerous times, ended up getting a reply after putting in a complaint through paypal and they sent the game. I am in Australia and have only just found out these games have been recalled for safety reasons anyway.
6 december 2025
Review zonder uitnodiging
Antwoord van MagnetChess
Hi Sharon,
Thank you for your feedback, and we’re sorry to hear about your experience.
We understand your frustration regarding the delay and the difficulty in getting a response. We also want to clarify that we do not ignore customer inquiries, and in cases where there are delays, we always work to resolve them as soon as possible.
Regarding the safety concerns, we want to clarify that MagnetChess is not affected by any recalls. The information circulating online generally refers to different brands, including older or low-quality copies that do not meet safety standards. Our product is designed and manufactured to comply with applicable international safety guidelines.
To give you peace of mind:
-Our magnets are individually tested for safety.
-No recall or official warning applies to our product.
-We do not ship to regions where such products are restricted.
-Thousands of families use MagnetChess safely every day.
That said, we take both safety and transparency very seriously. We understand why you would be concerned, and we want you to feel confident about your purchase.
We are sorry for the inconvenience you experienced and appreciate you bringing this to our attention. If you still have any concerns or need assistance, please contact us directly with your order details so we can help further.
Kind regards,
MagnetChess
Terrible experience
Terrible experience. It’s been weeks since I placed my order, and I still haven’t received my product. Haven’t even received any update as to when I should expect to receive it. When I reached out the company for a refund, they just said it had already been shipped so they couldn’t refund me, but that I could send it back for a return once I receive it. 🙄 lowkey feel like I’ve been scammed.
13 januari 2026
Review zonder uitnodiging
Antwoord van MagnetChess
Hi EC,
Thank you for your feedback, and we sincerely apologize for the frustration and disappointment this situation has caused. We understand how concerning it is to be waiting an extended period without clear updates, and we regret the inconvenience this has caused.
We also apologize for the experience regarding your refund request. We are unable to cancel your order as it has passed the cancellation timeframe and is already being processed for delivery.Once the order is delivered, you are welcome to return it for a full refund in line with our returns policy.
We would like the opportunity to resolve this for you as quickly as possible. Please provide your order number or the email used to place your order, and we will urgently investigate and work toward a prompt resolution.
Kind regards,
MagnetChess
Obviously fake nothing ever arrives
18 december 2025
Review zonder uitnodiging
Antwoord van MagnetChess
Hi Mila,
Thank you for your message, and we are very sorry for the frustration and disappointment you’ve experienced. We understand your concern, especially when delivery has taken longer than expected and updates have not been clear.
Please rest assured that your order is legitimate and not a scam. During the holiday period we had a very high number of orders, which unfortunately caused delays and, in a small number of cases, parcels were lost or mishandled by the courier.
We understand your concerns and acknowledge that our communication should have been clearer and more timely. We sincerely apologize for the inconvenience this has caused.
We would appreciate the opportunity to look into your order and resolve this properly. If you have not received your order, please share your order details with us so we can investigate and provide a clear update as soon as possible.
Thank you for your patience, and we hope to hear from you soon so we can sort this out for you properly.
Kind regards,
MagnetChess
Absolutely terrible
Absolutely terrible, ordered as a Christmas present, still not arrived, no tracking information that makes any sense, and when you ask for further information on their 'Contact Us' form you get ignored. Cant even find anywhere where you can request a refund!
13 januari 2026
Review zonder uitnodiging
Antwoord van MagnetChess
Hi Andrea,
Thank you for your feedback, and we’re very sorry for the frustration and inconvenience you’ve experienced.
We understand how disappointing it is to order a Christmas gift and not receive it, especially when tracking information is unclear and communication feels lacking. This is not the experience we want for our customers.
During the holiday period, we experienced a sudden increase in orders after going viral, which led to delays in dispatch, delivery, and customer support responses. Some orders are fulfilled through overseas partners, which can also affect tracking updates and delivery times.
We are actively improving our customer support and communication processes to ensure this does not happen again. If you’re still waiting on your order, please reach out once more with your order details, and we will prioritize checking its status for you.
Thank you for your patience, we truly appreciate it and are committed to making this right.
Kind regards,
MagnetChess
Item never received and they don’t…
Item never received and they don’t return contact!
13 januari 2026
Review zonder uitnodiging
Antwoord van MagnetChess
Hi KJ,
Thank you for your feedback, and we’re very sorry for the frustration and inconvenience you’ve experienced.
We understand how disappointing it is not to have received your order and to not get a response after reaching out multiple times. This is not the experience we want for our customers.
During the holiday period, we experienced a sudden increase in orders after going viral, which led to delays in dispatch, delivery, and customer support responses. Some orders are fulfilled through overseas partners, which can also affect delivery times.
We sincerely apologize for the inconvenience and would like the opportunity to look into your order and resolve this for you as quickly as possible. Please contact us directly with your order details so we can assist you further.
Kind regards,
MagnetChess
Very slow delivery
I placed my order on 16th dec, now its 13th January. No news at all. Tracking is not working as well.
Update: Received the order on 14th Jan.
13 januari 2026
Review zonder uitnodiging
Antwoord van MagnetChess
Hi Kalhari,
Thank you for your update and for confirming that your order has now been delivered.
We sincerely apologize for the delay and, more importantly, for the lack of communication you experienced. During the holiday period, we faced an unusually high volume of orders, which unfortunately led to shipping delays. In some cases, parcels were delayed or mishandled by the courier, and we regret that your order was affected.
That said, we fully acknowledge that our response time and customer support did not meet the standard we aim to provide. Your feedback is important to us, and we are actively working to improve both our logistics coordination and our communication so this does not happen again.
We truly appreciate your patience and are sorry that your experience fell short. If there’s anything further we can do to make this right, please don’t hesitate to reach out.
Kind regards,
MagnetChess
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