I ordered 3 sets before christmas and had to wait a long time. Eventually they arrived in the beginning of march. Although the delivery time was frustrating, the quality of the game is excell... Toon meer
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Did not receive order from Dec 2025. Have emailed numerous times. Different answer each time. Promised refund in March 2026 after them acknowledging order was lost in transit. Now they state order wa... Toon meer
Bedrijf heeft geantwoord
Placed an order for 3 sets on Jan 2. Receiving emails about delays,overwhelmed with orders, a small family business etc. Total BS. They can't fill orders yet are still advertising. Emailed customer se... Toon meer
Bedrijf heeft geantwoord
Five months after ordering and still haven't received my order. Magnetchess confirmed it was lost with the courier and one email stated they would issue a refund to my credit card but it too never sh... Toon meer
Bedrijf heeft geantwoord
1,8
Slecht
629 reviews
Geen recente geschiedenis van het vragen naar reviews
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Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans pas na meer dan 1 maand
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Item never received and they don’t…
Item never received and they don’t return contact!
13 januari 2026
Review zonder uitnodiging
Antwoord van MagnetChess
Hi KJ,
Thank you for your feedback, and we’re very sorry for the frustration and inconvenience you’ve experienced.
We understand how disappointing it is not to have received your order and to not get a response after reaching out multiple times. This is not the experience we want for our customers.
During the holiday period, we experienced a sudden increase in orders after going viral, which led to delays in dispatch, delivery, and customer support responses. Some orders are fulfilled through overseas partners, which can also affect delivery times.
We sincerely apologize for the inconvenience and would like the opportunity to look into your order and resolve this for you as quickly as possible. Please contact us directly with your order details so we can assist you further.
Kind regards,
MagnetChess
Very slow delivery
I placed my order on 16th dec, now its 13th January. No news at all. Tracking is not working as well.
Update: Received the order on 14th Jan.
13 januari 2026
Review zonder uitnodiging
Antwoord van MagnetChess
Hi Kalhari,
Thank you for your update and for confirming that your order has now been delivered.
We sincerely apologize for the delay and, more importantly, for the lack of communication you experienced. During the holiday period, we faced an unusually high volume of orders, which unfortunately led to shipping delays. In some cases, parcels were delayed or mishandled by the courier, and we regret that your order was affected.
That said, we fully acknowledge that our response time and customer support did not meet the standard we aim to provide. Your feedback is important to us, and we are actively working to improve both our logistics coordination and our communication so this does not happen again.
We truly appreciate your patience and are sorry that your experience fell short. If there’s anything further we can do to make this right, please don’t hesitate to reach out.
Kind regards,
MagnetChess
Obviously a scam
Obviously a scam, my experience is the same as all the other reviewers. No products delivered, no response to emails etc and obviously no refund. Avoid!
13 januari 2026
Review zonder uitnodiging
Antwoord van MagnetChess
Hi Logan,
Thank you for your feedback, and we’re truly sorry to hear about your experience.
We understand how frustrating it is when an order appears not to arrive and when you feel you haven’t received a response. This is not the experience we want for our customers.
We want to assure you that we are a legitimate business and not a scam. We process and fulfill all orders, and when issues occur, we work to resolve them with the courier or fulfillment partners. However, during peak periods, delays and communication backlogs can unfortunately happen.
During the holiday period, we experienced a sudden increase in orders after going viral, which led to delays in dispatch, delivery, and customer support responses. Some orders are fulfilled through overseas partners, which can also affect delivery times.
We sincerely apologize for the inconvenience and would like the opportunity to investigate your order and help resolve this properly. Please contact us directly with your order details so we can assist you further.
Kind regards,
MagnetChess
Arnaque pure
J’ai commandé le 12 décembre, ai reçu un mail de retard avec comble de l’escroquerie un code promo pour en racheter…ce que je n’ai pas fait.
Arnaque pure relayé par les réseaux sociaux.
tout est mensonge sur le site, j’aurais dû regarder plus dans les détails avant de commander. Ils continuent encore et encore. Il faut les arrêter au plus vite. Continuez de mettre de très mauvais avis.
12 december 2025
Review zonder uitnodiging
Antwoord van MagnetChess
Bonjour Perrine,
Merci de nous avoir fait part de vos commentaires. Nous sommes sincèrement désolés de la frustration et de la déception que vous avez ressenties.
Nous comprenons à quel point il est contrariant de ne pas recevoir une commande comme prévu, surtout en période de forte affluence. Ce n'est pas l'expérience que nous souhaitons offrir à nos clients, et nous vous présentons nos sincères excuses.
Pendant les fêtes, nous avons connu une augmentation soudaine du nombre de commandes suite à un buzz sur les réseaux sociaux, ce qui a entraîné des retards au niveau de l'expédition, de la livraison et des réponses du service client. Certaines commandes sont traitées par des partenaires à l'étranger, ce qui peut également avoir une incidence sur les délais de livraison.
Nous comprenons également vos préoccupations et les prenons très au sérieux. Nous tenons à vous assurer que nous sommes une entreprise légitime et que nous travaillons activement à l'amélioration de notre service et de nos opérations.
Nous vous serions reconnaissants de nous permettre d'examiner votre commande et de vous aider à résoudre ce problème de manière satisfaisante. Veuillez nous contacter en nous fournissant les détails de votre commande afin que nous puissions vous aider dans les meilleurs délais. Merci de votre patience.
Cordialement,
MagnetChess
I have still not received this
I have still not received this. I ordered it on 19 december and as of 13th Jan I still have nothing. I have emailed multiple times asking for a refund - no response
13 januari 2026
Review zonder uitnodiging
Antwoord van MagnetChess
Hi John,
Thank you for your feedback, and we’re very sorry for the frustration and inconvenience you’ve experienced.
We understand how disappointing it is not to receive your order and not get a response despite reaching out multiple times. This is not the experience we want for our customers, and we sincerely apologize.
During the holiday period, we experienced a sudden increase in orders after going viral, which led to delays in dispatch, delivery, and customer support responses. Some orders are fulfilled through overseas partners, which can also affect delivery times.
We would really appreciate the opportunity to resolve this for you. Please contact us with your order details or the email used to place the order so we can urgently investigate and arrange a refund or suitable resolution.
Thank you for your patience.
Kind regards,
MagnetChess
Goods never arrived
I put an order through on 7th Dec & it still hasn’t arrived (today is 13th January)
I’ve emailed the company & had no response from them.
The email with tracking details has a link that goes to a page that doesn’t exist.
Pretty sure this company is a scam.
Do not order goods from them.
13 januari 2026
Review zonder uitnodiging
Antwoord van MagnetChess
Hi Daniela,
Thank you for your feedback, and we’re truly sorry for the frustration and inconvenience you’ve experienced.
We understand how disappointing it is not to have received your order and not to receive a response to your emails. This is not the experience we want for our customers.
We also want to clarify that we are a legitimate business and not a scam. We process and fulfill all orders, and we are committed to resolving any issues that arise.
During the holiday period, we experienced a sudden increase in orders after going viral, which led to delays in dispatch, delivery, and customer support responses. In some cases, tracking links may not display correctly, which can cause confusion, and some orders are fulfilled through overseas partners, which can also affect delivery times.
We sincerely apologize for the inconvenience and would appreciate the opportunity to look into your order and resolve this for you. Please contact us with your order details so we can assist you as quickly as possible.
Kind regards,
MagnetChess
Same as everyone else... stay away from this company
Same as everyone else. Ordered 6th December and it still has not arrived. They ignore emails. Tracking links do not work. I did get one email asking if it had arrived. NO... it has not. Probably never will.
Total rip off. Stay clear of this company. If I could give a lower score I would. Very poor.
Update: I just received the game 16 Jan. It is as described and good quality. However, I will keep this review score as is. If buying, get is elsewhere. It is very likely that this company was overwhelmed with orders pre-xmas. That being said, their communication was dismal at best and has left most people let down and no longer trusting of small (non-Amazon) businesses.
13 januari 2026
Review zonder uitnodiging
Antwoord van MagnetChess
Hi Oscar,
Thank you for your feedback, and we’re very sorry for the frustration and disappointment you experienced.
We completely understand how upsetting it is to wait for an order, deal with non-working tracking links, and not receive timely responses. This is not the experience we want for our customers, and we sincerely apologize.
During the holiday period, we experienced a sudden increase in orders after going viral, which led to delays in dispatch, delivery, and customer support responses. Some orders are fulfilled through overseas partners, which can also affect tracking updates and delivery times.
We’re glad to hear your order has now arrived and that you’re happy with the product quality. We also understand your concerns regarding the overall experience, and we take this seriously as we continue working to improve our service and communication going forward.
Thank you again for taking the time to share your honest feedback.
Kind regards,
MagnetChess
Products not received
Ordered 3 sets on 12/12.
Still have not received them a month later and no communication.
13 januari 2026
Review zonder uitnodiging
Antwoord van MagnetChess
Hi Janice,
Thank you for your feedback, and we’re very sorry for the frustration and inconvenience caused.
We understand how disappointing it is not to receive your order within the expected time and not get updates on its status. This is not the experience we want for our customers.
During the holiday period, we experienced a sudden increase in orders after going viral, which led to delays in dispatch, delivery, and customer support responses. Some orders are fulfilled through overseas partners, which can also affect delivery times.
We would appreciate the opportunity to resolve this for you promptly. If you have still not received your order, please contact us with your order number or the email used to place the order, and we will investigate immediately and arrange a priority replacement or suitable resolution.
Thank you for your patience and understanding. We remain committed to putting this right as quickly as possible.
Kind regards,
MagnetChess
Poor customer service
Ordered one for my brother for Christmas it didn't arrive until January. Another for myself which hasn't arrive at all. I have tried contacting them multiple times with no luck
13 januari 2026
Review zonder uitnodiging
Antwoord van MagnetChess
Hi Dale,
Thank you for your feedback, and we’re really sorry for the frustration and inconvenience you’ve experienced.
We understand how disappointing it is for your order to arrive late or not arrive at all, especially when it was intended as a Christmas gift. This is not the experience we want for our customers.
During the holiday period, we experienced a sudden increase in orders after going viral, which led to delays in dispatch, delivery, and customer support responses. Some orders are fulfilled through overseas partners, which can also affect delivery times.
We’re truly sorry for the difficulty you’ve had reaching us. Please contact us with your order details so we can look into this urgently and make it right for you as soon as possible.
We would appreciate the opportunity to resolve this for you promptly. If you still haven’t received your order, please contact us with your order number or the email used to place the order, and we will investigate immediately and arrange a priority replacement or suitable resolution.
Thank you for your patience and understanding. We remain committed to putting this right as quickly as possible.
Kind regards,
MagnetChess
SCAM
SCAM! Ordered Dec. 14 for Christmas present. Received confirmation and was charged immediately for the order. Dec. 23 received an email saying small, family-run business was overwhelmed by orders, which would not arrive in time for Christmas. Dec. 25 (a shipping holiday) received an email the order had just shipped. Jan. 8 received an email inquiring whether the order had been received--it had not. I responded to the Jan. 8 email, but have not gotten any response. Links to order in the order confirmation email are invalid, as are links to the tracking information.
14 december 2025
Review zonder uitnodiging
Antwoord van MagnetChess
Hi Adam,
Thank you for your feedback, and we’re truly sorry for the frustration and inconvenience you’ve experienced.
We understand how upsetting it is to face delays, unclear tracking, and not receive a response after reaching out. This is not the experience we want for our customers.
During the holiday period, we experienced a sudden increase in orders after going viral, which led to delays in dispatch, delivery, and customer support responses. Some orders are fulfilled through overseas partners, and in some cases tracking links may not update correctly or may appear broken, which can cause confusion.
We would really appreciate the opportunity to resolve this for you. Please contact us with your order details so we can urgently investigate and arrange a suitable resolution as quickly as possible.
Thank you for your patience, and we’re sorry again for the inconvenience caused. We truly value your feedback and will use it to improve our service going forward.
Kind regards,
MagnetChess
Order paid for but never received
I ordered two of the Magnet Chess games on 12/11/25. Have not received as of 1/12/26. I did receive a message saying my order shipped, but that was two weeks ago. Have sent 3 messages to this company with no response and no other way to contact them. I will never recommend this company to anyone!
11 december 2025
Review zonder uitnodiging
Antwoord van MagnetChess
Hi There,
Thank you for your feedback, and we sincerely apologize for the experience you’ve had.
We understand how frustrating it is to experience significant delays, lack of updates, and difficulty receiving a response after reaching out. This is not the standard of service we aim to provide.
During the holiday period, we experienced a sudden increase in orders after going viral, which led to delays in dispatch and delivery. Some orders are fulfilled through overseas partners, and tracking updates may not always reflect real-time progress.
We would appreciate the opportunity to resolve this matter for you. Please contact us with your order details so we can urgently investigate and provide an appropriate resolution.
Thank you for your time and understanding.
Kind regards,
MagnetChess
Giving a one as nothing else lower to…
Giving a one as nothing else lower to select! Like many others, this is a shambles of a company. Still waiting despite 'heartfelt apologies' being sent. I have complained using info@m*gnetchess.shop and had a reply from Julia, although the email was from Samuel Fresnel. If that helps anyone please use it. The game is now back in stock on Amazon and I bought one at half the price of this and it arrived within 2 days. Maybe I'll get my refund, but please for anyone contemplating buying from MagnetChess, please spare yourself time and hassle and shop elsewhere.
12 januari 2026
Review zonder uitnodiging
Antwoord van MagnetChess
Hi Roger,
Thank you for your feedback, and we’re sorry for the frustration this has caused.
We understand your concerns regarding delays and communication. This is not the standard we aim to provide, and we sincerely apologize.
We are a legitimate business and do not ignore customer concerns. During the holiday period, a sudden increase in orders after going viral led to delays in dispatch, delivery, and support responses. Some orders are fulfilled through overseas partners, which can also affect delivery times.
If you still haven’t received your order, please contact us with your order number or email so we can investigate and resolve this as quickly as possible.
Thank you for your patience and understanding.
Kind regards,
MagnetChess
Consumer Be Warned
Trustpilot ask for constructive feedback but is very hard given the same experience of 99% of people making comments on this product. My advice to my self is check reviews like Trust Pilot prior to making purchases from less known websites and use Paypal for peace of mind and opportunity to get money back if warranted.
For me same timeline as most, order 3 Dec as intended Christmas gift. Multiple requests for updates or refund. Parcel does arrive 1st week in Jan 2026. I ordered 2 x games. 1 pouch had a seared off magnet. Clearly they packed faulty product as no broken off part was found in the pouch. Shame on you . 8 email requests sent and still no response to replace or refund. Plenty of chances given to make things right but they chose not, so time to name and shame
3 december 2025
Review zonder uitnodiging
Antwoord van MagnetChess
Hi VC,
Thank you for your feedback, and we’re sorry to hear about your experience.
We understand your frustration regarding the delayed delivery, lack of response to your messages, and the issue with the product. This is not the standard we aim to provide, and we sincerely apologize for the inconvenience caused.
During the holiday period, we experienced a sudden increase in orders after going viral, which led to delays in dispatch, delivery, and customer support responses. Some orders are fulfilled through overseas partners, which can also affect delivery timelines and quality control checks in rare cases.
We take this seriously and would appreciate the opportunity to resolve this for you. If you still haven’t received your order, please contact us with your order number or email so we can investigate and resolve this as quickly as possible.
Thank you for your patience and understanding.
Kind regards,
MagnetChess
My order of Magnetchess was for 3 sets
My order of Magnetchess was for 3 sets. These were NEVER delivered and were ordered on 07 December 2025. The only communications was that it was being sent on 23 December. It was NEVER received and most likely never sent. DO NOT order from MAGNETCHESS! They are a disgrace! They did not even answer any emails. If i could give them no stars i would.
7 december 2025
Review zonder uitnodiging
Antwoord van MagnetChess
Hi Wendy,
Thank you for your feedback, and we’re sorry for the frustration this has caused.
We understand your concerns regarding delays and communication. This is not the standard we aim to provide, and we sincerely apologize.
We are a legitimate business and do not ignore customer concerns. During the holiday period, a sudden increase in orders after going viral led to delays in dispatch, delivery, and support responses. Some orders are fulfilled through overseas partners, which can also affect delivery times.
If you still haven’t received your order, please contact us with your order number or email so we can investigate and resolve this as quickly as possible.
Thank you for your patience and understanding.
Kind regards,
MagnetChess
Total rip off!
I ordered two sets directly from the company because I didn't want to use Amazon. Six weeks and multiple emails later asking for an update or refund, I am still waiting. The "tracking" is bogus and will not allow me to search where my order is, and they do not respond to my frustration. Now, I just want my money back. Doesn't look like that will ever happen. Total rip-off!
1 december 2025
Review zonder uitnodiging
Antwoord van MagnetChess
Hi Betsy,
Thank you for your feedback, and we’re truly sorry for the experience you’ve had.
We understand how frustrating and disappointing it is to wait so long for your order, deal with non-working tracking, and not receive replies to your messages. This is not the level of service we aim to provide, and we sincerely apologize for the inconvenience caused.
During the holiday period, we experienced a sudden increase in orders after going viral, which led to delays in dispatch and delivery. Some orders are fulfilled through overseas partners, and tracking updates may not always reflect real-time progress.
We genuinely regret the frustration this has caused and would like the opportunity to put this right. If you still haven’t received your order, please contact us with your order number or email so we can investigate and resolve this as quickly as possible.
Thank you for your patience and understanding.
Kind regards,
MagnetChess
Best to avoid - shambolic
They took the order start of December, no updates until 25th of December(!), then email asking if I’d received the order, a week ago - which of course I haven’t - and then no reply or response to any emails I’ve sent them subsequently - this is not the way a good company operates and like others I question if this is some sort of scam - best to avoid them in my view!
12 januari 2026
Review zonder uitnodiging
Antwoord van MagnetChess
Hi L Duncan,
We sincerely apologize for the frustration and inconvenience this situation has caused. Due to a sudden increase in orders following a viral period during the holiday season, we experienced unexpected delays in order processing, shipping, and customer support response times. This also impacted our ability to provide timely updates.
We understand the concern this may have caused and regret that we did not meet your expectations. If you have not yet received your order, please provide your order number or email address so we can promptly investigate and resolve the issue.
Thank you for your patience and understanding.
Kind regards,
MagnetChess
Slow delivery. Cant get a return address for a refund
Ordered at begnning of December as a present for Xmas. Didnt arrive until January. I'm now trying to get a return address so I can get a refund but have emailed and used their contat form five times with no response so far.
12 januari 2026
Review zonder uitnodiging
Antwoord van MagnetChess
Hi Jane,
We sincerely apologize for the delay and for the difficulty you experienced in arranging a return. We also regret not responding to your emails despite your repeated attempts, this is not the level of service we aim to provide, and we understand how frustrating this must be.
During the holiday period, we experienced a sudden increase in orders after going viral, which led to delays in processing, shipping, and customer support responses. However, we fully acknowledge that this does not excuse the lack of communication, and we take full responsibility.
We deeply regret the inconvenience caused, especially as your order was intended as a Christmas gift.
If you are still willing to proceed with a return, please contact us and we will assist you.
Kind regards,
MagnetChess
Ordered early December as a Christmas…
Ordered early December as a Christmas present, haven't received anything and they are not responding to my emails asking for refund. This is a scam company, DO NOT USE!!!!!
12 januari 2026
Review zonder uitnodiging
Antwoord van MagnetChess
Hi Benjmain,
We sincerely apologize for the delay and for not responding to your emails regarding your refund request.
During the holiday period, a sudden increase in orders after going viral caused delays in processing, shipping, and customer support responses.
We understand how disappointing this is, especially as the order was intended as a Christmas gift, and we truly regret the inconvenience caused.
Please send your order number or email so we can review and resolve this as quickly as possible. Thank you for your patience and understanding.
Kind regards,
MagnetChess
Unacceptable delivery delay and zero customer service
I’ve experienced exactly the same as all the other recent reviews here; ordered on 9 Dec as a Christmas present, it arrived on 5 Jan with zero communication or replies from the company despite multiple emails chasing and eventually requesting a refund.
5 januari 2026
Review zonder uitnodiging
Antwoord van MagnetChess
Hi Kate,
We sincerely apologize for the delay and for the lack of response to your refund request emails.
During the holiday period, a sudden increase in orders after going viral caused delays in processing, shipping, and customer support responses.
We understand how frustrating and disappointing this has been, especially as the order was meant as a Christmas gift, and we truly regret the inconvenience caused.
If you have not yet received your order, please provide your order number or email address so we can promptly investigate and resolve the issue.
Thank you for your patience and understanding.
Kind regards,
MagnetChess
Scam Alert
Not worth single star. Ordered 6th Dec for Christmas. Still waiting 12th Jan. Tracking is dodgy. Requested a refund and was told in transit but still nothing weeks later. Scam.
12 januari 2026
Review zonder uitnodiging
Antwoord van MagnetChess
Hi there,
Thank you for sharing your experience, and we’re sorry for the frustration and concern this situation has caused.
We understand how disappointing it is to still be waiting and to have concerns about tracking updates and communication. This is not the experience we want for our customers, and we sincerely apologize for the delay.
Over the holiday period, we experienced a sudden increase in orders after going viral, which led to delays in dispatch, delivery, and customer support responses. In some cases, courier tracking did not update correctly, and overseas fulfilment may also take longer than expected.
We would like to look into this for you and confirm the status of your order. If your order still hasn’t been received, please let us know so we can assist you promptly.
Thank you for your patience.
Kind regards,
MagnetChess
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