Mellow Sleep Reviews 

Ordered king size pillows and pillow cases in June, finally received my pillows the middle of July and now middle of August and still have not received my pillow cases. Will never order from this company again.

I'm writing this review not for the product but the customer service. I placed an order through the mellow website for some pillows. The product was good. Delivery was good. The customer service was poor to say the least. The checkout system that they used created 2 orders and charged 2 separate credit cards I had on file at 2 different prices. I let Mellow know the next day that their checkout system glitched when I discovered the error and was told that I would need to pay a $15 return fee for the second order because it had 'shipped' already. After explaining what happened and providing proof they stuck to their guns and now I'm having to pay $15 more for their product because their system malfunctioned. Needless to say be very cautious buying from a company that treats customers like this.

Ordered 2 pillows from them and only one showed up. Emailed support to find out why and they all of a sudden can’t find my order and can’t help me because of this. They are telling me the name of the order is t the one I gave them and the address can’t be found, how in the f did they ship the one pillow if the name and address aren’t correct on the order?

Never received the pillowcases that was ordered over a month ago already and still waiting even though they said they would expedite the order at this rate who knows if I'll ever receive them at all. They're deceiving and misleading, worst company I've ever dealt with in my life.

I ordered two of the king size comforters. One is still in the box the other one had for less than a month, I put it in my washer which has a very large drum and no agitator, it ripped and mellow told me we're sorry for your experience but there's nothing we can do

I placed my order on July 4th and was promised delivery by July 16th. Unfortunately, my order still hasn’t arrived. The most frustrating part is the lack of communication and the missed delivery promise. If there was going to be a delay, I should have been informed instead of being left waiting with no clear update. This has been a very disappointing experience, and I cannot recommend this company based on the service I’ve received so far.

AI Customer Service misses the mark. Perhaps deliberately.
The customer service is responsive, but seems to be run by AI and misses the mark in many ways, including not anticipating necessary next steps and communicating effectively and always putting the ball in the customer's court in terms of taking initiative for finding out necessary details to make a return. Perhaps this is deliberate to delay returns into the "Sorry, too late" zone.

Never slept so bad. It's uncomfortable and to expensive. If I could I would give a 0 star

Ordered a pillow. It had a horrible smell, so we returned it. Only received a partial refund. Asked for a full refund as the product was defective. No response. Do not use this company.

I purchased a MarshMellow comforter 3 months ago. After washing the comforter, explicitly following the washing instructions, the comforter lost its shape and the "marshmallow-like" or Squishmallow-esque softness of the comforter. Customer service was rude and refused to stand behind their product. They requested pictures of the comforter, pictures of the tag, pictures of the washer and dryer I used, and asked me to explain in great detail repeatedly how I washed and dried the comforter. For reference, I washed and dried the comforter at the laundromat using the largest front-load washer available on cold setting and set the dryer on low heat. At one point, I was accused of not following the directions and that the state of the comforter was my fault. Their response after several communications back and forth was to go back to the laundromat and wash and dry the comforter again using dryer balls or tennis balls. One communication offered a 20% discount code on my next purchase but I was never given the code! On a positive note, before washing the comforter, it was amazing!

Shipping takes FOREVER!!! I ordered June 24th and got my pillow July 11th.

I placed over $600 worth of orders to this company in a 2 month time frame. I loved most of the items I received, however, there were extreme delays with shipping and I did not receive all of the items I ordered. When I outreached to customer service for a refund on the item I did not receive, they began an endless loop of demanding evidence from me and not responding to my request in any way. Additionally, I purchased their comforter because it was touted as having a 1 year warranty and being machine washable. I followed the exact washing instructions and the entire comforter was destroyed in 1 wash. I thought I might have received a lemon, so I outreached and requested a replacement or store credit, given that I followed their care instructions and had the $200 comforter for only 1 month before it was completely destroyed. I have now been engaged in a terrible customer service email battle with them where they keep making egregious demands for things like pictures of the inside of my washing machine (which I provided), but that wasn't good enough...they then requested serial number and model numbers etc for it. I have requested to speak with a supervisor several times and all of my requests and complaints have essentially been ignored. I am beyond frustrated and have filed a BBB complaint against them. Buyer beware! Do not support this awful scam of a company.

If I can give -1000 stars I would. They delivered to the wrong address and won't refund or resend order and I'm out $60

I purchased a Cloud Align pillow and after trying it a few times, it wasn't right for me. I had read their return policy before purchasing, but their tactics are to be very uncooperative, defensive, I had to give them every bit of proof for why I wanted to return it. From the $43, I got only $18, and some BS about a ShopPay refund, that I can't find to cash out. It's a total scam, their return policy is bogus.

Worst customer experience I've ever had. Washed the comforter once, it got damaged, they said I didn't wash it correctly because I didn't follow the care instructions which they purposely didn't make clear. Multiple areas say I could wash it how I did. I will never buy anything from them again.

DO NOT WASTE your $$$$$! I waited for months to get this $140 stupid blanket! With in a few days it started pilling and shedding little white balls all over the place! It is so not soft because it is covered in the shitty little fuzz balls. The customer service is horrible! They made the sell and its impossible to get a refund or replacement. Seriously???? I have had this blanket for less than 3 weeks and it is unusable. I have been going back and forth with their customer service for weeks! Such a waste of time. So now I will make it a priority to let as many people as I can know that MELLOW is a horrible company and don't waste your money for their shitty products!

If I could rate my experience zero stars I would. This company is a huge scam and should be shut down. I ordered a comforter from them on April 11. After not hearing any information regarding shipping for a month, I reached out to the company. Their AI customer support replied and offered to try to ship it again and add in a free pillow. This was A MONTH AGO and I have received no product or shipping confirmation. I am now arguing with the company to get my money back as I do not trust their company can supply any type of product. DO NOT BUY.

Do not buy. Any issues the flip the script and blame you. I find it contradictory and deeply concerning that you continue to deny a return under the 30-night risk-free trial, especially given your team's own determination that the comforter's condition "does not qualify as a manufacturing defect" and exhibits "NORMAL wear and tear rather than defects in materials or workmanship." If the item is indeed *not* defective, as you have confirmed, then its eligibility for a return based on customer satisfaction and personal comfort expectations should be precisely what your 30-night risk-free trial is designed to address. The core promise of "If it's not the best sleep you've had, send it back, no hard feelings" directly applies to my situation, as the comforter simply did not meet my comfort needs. To suggest that an initial inquiry into potential damage, which ultimately found no defect, now precludes a return based on comfort is an interpretation of your policy that feels disingenuous and unjust.

This entire experience has been incredibly frustrating and has significantly eroded my trust in your brand and policies. It is particularly disheartening because, even while attempting to resolve the issue with the first comforter, I placed a second order for additional items – a pillow, a sheet, and a different comforter (as the first one was proving too hot). This was a testament to my initial belief in your products and the stated risk-free trial. Which is why I placed a second order for the “cool” comforter.

Worse customer service possible

I ordered the body pillow and 2 pillows. Hoping for a good experience. Received 2. Body pillow is good BUT it's meant for smaller people. I'm not a giant but at 5'8 it's just a awkward leg pillow. It's not long enough to be hugged unless you hug from your waist. As for the pillow I received. I thought it was the low loft one, because when you lay your head on it. You feel like you are laying at an angle. Like your body is higher than your head. I woke up with the worst spine pain. Which I don't normally get. Turns out, that's the high one. YAY...Knowing that the next one is even lower. Yuck. Didn't receive the 2nd pillow. The 2 that did show up came in seperate boxes on different days. Pulled them out of the boxes and bags they come in and threw those away. Who's going to keep that for a while? Now that the 3rd one hasn't shown up, they wanted pictures of the shipping lables etc etc. They did see that I never received the pillow. I told them I didn't like them and to see if I could get a refund on the one that didn't ship. I now have 2 new emails asking for shipping lables and of course I have to copy and paste the previous emails. They did mention I could return the other 2 in the previous emails. They didn't offer a shipping label, but they would charge me $15.00 return fee for each item. I will be throwing out these piles of crap. Thanks Mellow! ::Update:: The pillow I didn't receive, I asked for a refund rather them send it out. Their exact words are. Regarding missing items, our policy allows us to issue a replacement rather than a refund.. You want to send me a pillow I don't want. Just take the money ya crap company.

Do not recommended. Blankets do not last and they will not last. After the first wash, the comforter ripped, even though I followed normal care expectations and even checked my washer size. When I reached out to customer service, I was told it was not considered a manufacturer’s defect and that they could not offer a full refund or replacement. I was instead offered a partial discount/promo option, which didn’t feel like a fair resolution for an item that failed so quickly—not to mention they only offered me the same discount they are freely giving out online anyways.

I understand that companies have policies, but when a product rips after the first wash, I would expect better support — especially for a customer who has previously purchased from the brand and spoken highly of it. This experience definitely changed how I feel about ordering from Mellow again.
And update: all of the other blankets I’ve gifted have similar problems. They falsely state that you can machine wash it—but they have all been torn apart.