Mellow Sleep Reviews 

UPDATE: useless response. MellowSleep claims they requested additional information through Trustpilot, but I have received no such request. It’s a canned reply. They already had photos, order details, and a full description of the issue.

The real issue is that my comforter tore/disintegrated while being washed according to the provided instructions and in a professional washer with no agitator. The company later cited a “commercial-grade washer” requirement that was never disclosed before denying the claim. Do not buy from Mellow Sleep. They use deceptive marketing and refuse to stand behind their products when they fail!!!

ORIGINAL: Do not buy from Mellow Sleep!! They use deceptive marketing and refuse to stand behind their products when they fail.
I purchased a comforter in November based on their explicit advertising that the product is"easy to clean at home" with "no need for commercial machines or dry cleaning."
However, when washed exactly as directed, the comforter completely pulled apart. When I contacted customer service, their frontline support flatly contradicted their own website marketing. They told me the comforter cannot actually be washed at home, and they completely refused to offer a refund, replacement, or solution. This company uses misleading care instructions to make sales, then changes the rules after they have your money. Their customer service is terrible, and they do not honor their own advertised product claims! Save your money and buy from a reputable brand that actually stands by its quality.

By far one of the worst scummy fake marketing online so called web store, they won’t deliver your order in full, The order won’t come on time, they say “hassle free” returns but want to proceed by double charging you to return and call it a “RESTOCKING FEE” for pillows and covers laughable nonsense. They refuse to actually solve the problem just go in circles with emails for weeks. I can’t believe they are able to operate TO THIS DAY!!!

Horrible. Ordered a comforter, waited over a month ( while receiving emails saying my order was on the way) only to discover after waiting over a month & reaching out to customer service that my item had never shipped & no one knew when or if it ever would. I found the same item ( exact same brand & all) at Amazon & got it 48 hrs later. The comforter itself is amazing. Enough so that against my better judgement I ordered the mattress topper...aaaaannnnd it has not nor will it ever arrive. Do not walk away from this company, RUN.

Pillows are trash. Customer service is terrible. Refused to accept my return.

Zero stars. Its a scam. Found them on IG. Claimed they shipped the order and it was delivered lol. Never received.

Their website advertises a “no hassle” return policy, but my experience was the exact opposite. After following their sizing guidance and ordering during a promotion, I was told I’d lose most of my $39 pillow to a $15 fee and return shipping—and then need to spend roughly another $50 to reorder the correct one. What should have been a straightforward swap turned into an expensive, time-consuming process, making this one of the most frustrating return experiences I’ve had.

I only received part of my order, the other half was never shipped. Customer service responded to my first email saying they would have it shipped within 10days. After that timeframe was not met I emailed them again and they never responded. I emailed them a third time asking for a refund and they never responded, and the order has still not shipped. I had to dispute the charge through my credit card company.

I wanted to love this Marshmallow comforter. I liked the puffy factor and especially was won over by this specific claim they make on the product description: Heat Adaptive- Cozy In Winter, Cool In Summer. Sadly, this is the opposite of our experience. We get so hot under this comforter that we all have to kick it off and sleep without a comforter when trying to use it. It is so heavy it constantly slides off the end of the bed. It only has tie spots in the four corners, not sides, so it slides totally to one side of duvet cover, leaving half the bed with a flat empty duvet cover and the other have double stuffed. We feel like we will tear our duvet cover when trying to pull it up at night. I contacted the company to let them know that while I was out of the 30 day window at 60 days, I had been through several family medical crises and just did not have the bandwidth to deal with the comforter during that stressful time as I was focused on the health and wellbeing of my loved ones. I shared my actual experience with the comforter. They said they would escalate to a higher level of customer service given my situation. I never heard back. After repeated inquired they finally sent me a canned reply that it's after 30 days and there is nothing they can do to help me. I won't be making any other purchases from this company. So disappointing.

This company is a scam. I notices the slip-on shoes was the wrong size right after I ordered and emailed them asking if they could change the size and if they couldn't to just cancel my whole order they replied right back stating what I wanted and said they would pass it along then for 2 days I kept telling them the same thing and got no response then they had added a subscription to be automatically taken out well they still won't cancel they said they can't cancel on their end. 114.00 gone

Too bad you can't give less than 1 star. Third review here on Trust Pilot. Evidently the only way to get a response is to put up a review. I was asked to pull my dispute and they would send the comforter. I did as they asked and they now are saying it will take another 30 days. I am done. I am calling my bank. This is a scam. I think the fact that Tik Tok and other social media outlets are still allowing them to advertise. Something needs to be done. At this point someone needs to start a class action. They are scammers and cheaters and NOT A US company!

Terrible! I never received my comforter. It’s been over a month, and they won’t respond to my request for a refund

They kept my money for a month until I filed a complaint on them when I purchased a comforter for 89$. They would not refund my money for a full month no answers to emails nothing. I looked at their Better Business Bureau page, and see that they just do not ship. I'm sure they had enough money of everybody's to get a whole lot of interest before they refunded at all. Anyways they are a scammer and please trust your trust Pilot and Better Business Bureau before purchase on their ads where people have complained they take them off, but you can always press the button that says show comments they try to block him say that it's for your own wellness when it's actually for their own wellness if people complaining about not getting their product make sure you hit that button. Make sure you file a complaint with a Better Business Bureau and trust Pilot or they'll just keep taking our money.

Poor customer service. Refused to replace defective pillow case.

Do not order anything from this company! They send out a bunch of false shipping notifications only to tell you a month later that your item is back ordered!

Ordered on 2/22 and have received multiple packaged and shipping soon notifications. I reached out when I didn’t receive a shipping confirmation and was told the item was back ordered and those emails are automated and didn’t apply.

Ordered 3 pillows, 3 cases and comforter 03/02 and it is now 03/23. I received the pillows and nothing else. I have sent numerous emails to inquire - no response from Mellow at all. I called the # from the Shop App - it's a Google number no one answers. I'm regretting my purchase so far. .... hoping something happens soon.

I purchased 2 pillows and I didn’t like it. Since then I am trying to return it and no answer at all. I sent 4 emails and zero response. So if you are thinking of buying this be aware that you will not able to return if you didn’t like it 👏

Only rating one star because I could not rate zero I ordered my stuff over a month ago. I still have not received it. It has not even shipped out yet. I sent emails. I get a response. This is crazy. Do not buy from this company could be the best blanket in the world, but I will never know if I can’t get it.

I have received the cloud align high pillow and it smells saturated with mildew. The only form of contact they give is an email address and the contact message on website. Tried both ways twice over 10 days so far, never get a response. On their Facebook page many people with issues never received a response either.

If I could leave zero stars, I would have. Mellow sleep has the WORST customer service I have ever experienced, and that is basically because they don't answer your emails and hang up on you .... over and over again. I ordered a pillow that arrived smelling strongly of mold. I was willing to get a replacement, but have not been able to because they flat out won't speak to me. I have zero faith now that a replacement would be of any better quality based on this experience though.

I’m leaving this review because I have been unable to get any response from Mellow Sleep through normal support channels.

I placed Order #366546 on January 31, 2026 for a blanket, pillow, and pillowcase. I received a shipment notification on February 1, but the tracking has never updated beyond that date.

After several attempts to contact support, I finally received an email on February 21 confirming that a replacement order had been arranged and moved to priority shipping. Since then, however, I have received no replacement order number, no tracking information, and no follow-up communication, despite multiple emails, phone calls, and messages through Facebook and Messenger.

At this point:
• The original order shows no movement since Feb 1
• The promised replacement has no tracking or confirmation
• Customer support has stopped responding

It has now been over a month since the purchase and more than two weeks since the replacement shipment was supposedly arranged, yet I still have no confirmation that anything has actually shipped.

I am simply asking for the basic information any customer should receive:
• Confirmation that the replacement order actually shipped
• A valid carrier tracking number
• A realistic timeline for delivery

Because of the lack of delivery and communication, I have already contacted my bank regarding the charge. However, I would still prefer to resolve this directly with the company if someone from Mellow Sleep can provide actual shipment confirmation and tracking.

If anyone from Mellow Sleep monitors their Google reviews, please respond and help resolve this.

— Sara Staszak
Order #366546