Mellow Sleep Reviews 

I haven't received my pillows yet. This is more a review on their customer service.
They advertise that an email to customer service will get you a response in 24 hours. After sending 2 emails, and no response to either within 24 hours, I can confidently say that statement is a lie. For faster service you can call them, but it is neither fast nor does it provide service. There is, however, a convenient, automated countdown starting at 59min and updating at 2 minute intervals - somewhat gleefully, I might add.
If I could give negative stars for their customer service I would. F-.

I have been waiting weeks for my order. I ordered from a link that was supposed to give me a free pillowcase with my purchase and they charged me for it. I’ve tried contacting the company and the only reply I received two weeks ago was please be patient.

Warning: Stay away from this company. I ordered 6 items on Jan 26 and only one arrived. After weeks of silence, customer service admitted on 2/16 that my items were 'lost in transit' and promised replacements.
Since that promise, the conversation has gone completely dead. I have sent multiple follow-up emails with zero response. Their customer service is non-existent once they have your money. Extremely disappointed—save your time and shop elsewhere."

I placed an order for a king size comforter January 25 2026. Currently February 10th with no comforter and the tracking order says it was RETURNED TO SENDER! It never even made it to my STATE! Messaged them on their website two separate times a week apart and between that week emailed them with ZERO responses. Called three different times and was put on hold for TWENTY minutes each time only for them to say “we are too busy, call again later” and HUNG UP ON ME! Currently out $120 with nothing to show for it. I’m beyond livid

TERRIBLE customer service. I made 2 separate orders. I ordered one blanket for a visiting relative that should have been here before Christmas. I placed a separate order later for a different kind of blanket in a different size for myself that I knew would not be here before Christmas because it said back ordered when I checked out. Well the one I ordered first wasn’t even shipped 3 days before Christmas so I emailed their customer support with the order number and specifics asking when it would be shipped. They responded with information on the second order and nothing about what I asked. That wasted 2 days. When I emailed them back they responded that it was on back order now too. When it didn’t even get shipped by the Saturday after Christmas and my relatives were gone I emailed them again. I told them to cancel only that blanket under that order number. I told them I specifically did not want my blanket canceled. They cancelled and refunded the wrong blanket anyway. I tried to do a chat, but they only give you set automated questions and answers. It’s not a real person and it can’t answer questions. Just responded they would email me. I was able to cancel the right blanket through chat, but there was no way to fix what they did. Now if I want my blanket I have to wait even longer because it moved me back in line on the order. There is no phone number to call. I suspect their customer service is almost entirely automated and can’t understand anything outside of what it is preprogrammed for. I don’t even know if I like the products, but the customer service has been so bad I would never recommend them.

I purchased a comforter and two pillow cases during Black Friday. Somehow a couple of pillows were added on my order. Although they are nice pillows I didn’t want them. So I sent customer service a couple messages and never heard back from them. Also if you want to make a return you only get half back. They pillows went on sale again so I would only get back $14 instead of $28. They would do a store credit but didn’t want to do that because I didn’t order the pillows in the first place. I haven’t received the other items yet.

First of all, I was extremely disappointed that it took 3 weeks to receive my pillows and when I finally received them they were not what we were expecting and decided I wanted to return them. Having in mind they're "great" advertising on their page saying "risk free 30 day trial!" I thought, ok great I can return it no problem since the pillows just weren't for us, but that is far from the case. They charge $15 to return it. On top of that the cooling blanket I received has a big stain that clearly looks like it was used and returned and then recycled to me. Their customer service is absolutely terrible and they could care less about their customers satisfaction. I highly recommend everyone stays away from ordering from this company!

Company wont respond, trying to cancel as they still haven't shipped or updated me. Order #22570