merch.warhammer.com Reviews 

I ordered 4 items (2x t-shirts, poster and dice bag). Only received poster - the other items hasn't even been sent. Customer service is a joke. they do not reply to emails, only once when I informed them that i received only one item from my order. they claim that they have sent two separate parcels but only sent one tracking number (for the poster). no further notification, no care for customer. Overpriced items. Total scam. Never to order again! Avoid at any cost!

I ordered a T-Shirt in August and never received any notification or update about my order. Three weeks later I E-Mailed the store about it and the reply was underwhelming. They claimed to have contacted me a week prior that this particular shirt was out of stock. I never received an E-Mail and I looked everyhwere for it (Spam, etc.). At least they offered me a refund, which I took. The cancelation went through without any complications.

I then looked at store website and saw, that this T-Shirt is still up for sale! Why not take it down? I love warhammer and this Shirt was the only one I wanted. I am very disappointed.

The customer service is abysmal, their pre order system is even worse. It’s one thing to pre order and wait for the release but when the date continues to move and there is no definite answer to a release date or when to expect your product it’s shocking, I’m not holding much faith in the quality of the product

Excellent quality product and shipping was very quick

Mousepad is thin as 1 ply toilet paper. The shirt is exceptional. The notepad is not worth it.

Missing joggers from my order and sweater is wrong size!!

Package was neat and undamaged and while opening it i was happy to see there was nothing wrong with it!

Took them 3 months to ship my order and their customer service only answers you once every 3 weeks. By the time you give up and ask for a refund, they haul your time by asking you to confirm. In the meantime they ship your item and deny your refund.

It came on time

Fast shipping. Packages safely.

On Time. Track was very nice.

Where do I even start? The print I ordered for my brothers birthday arrived in a single sheet envelope with nothing but a thin bit of cardboard on the back and a painfully optimistic "Please do not bend." on the front to protect it.

Not only was the envelope creased everywhere it even had a puncture hole in it!

Suffice to say the print was ruined, I then followed instructions and contacted both yourselves and the print company asking for either a refund or replacement, that was three working days and a weekend ago. So far the only communication I have had from you is an automated acknowledgement saying I would be responded to in 48 working hours (hah!) and this survey form!

I've gone from trying to put together a nice present for my brothers birthday to chasing both yourselves and the printing company for any kind of acknowledgement to my issue.

I've never had to write a complaint before, but ordering through yourselves has been a truly awful experience, and I felt I had to warn anyone else thinking about ordering a print from you. Suffice to say I won't be doing this again.

Arrived safely and in good condition, high quality and beautiful thank you.

Quick, friendly, and helpful response!

Gute Ware und Abwicklung. Leider war mir vorher nicht bewusst, dass ich noch Zollgebühren extra zahlen musste.

I had an issue with a duplicated order (my error), which customer services responded to and resolved very quickly, despite being late in the evening on a Friday. The money spent was credited back into my account the next working day. So thank you to the team there.

Great interaction with the company in every way and high quality merch

Si me gusto la experiencia

Great delivery thank you. My son loved the bag :)