merch.warhammer.com Reviews 

Great delivery thank you. My son loved the bag :)

Everyone I’ve contacted through support was very helpful and respectful. They acted immediately, and took care of the situation with my order!

Great product, fast delivery, organised company.

The service was brilliant very helpful
Excellent customer service perfect T-shirt
They absolutely loved quick delivery
Would highly recommend
Thankyou

Delivery to Germany

I still don't have my order and I have paid customs and taxes twice, despite the FAQ saying all fees would be included in the checkout only to have EVRI hold my parcel and threaten to send it back to the sellers if I didn't pay the fees again. This is more an issue with EVRI, but Warhammer Mech told me that the extra fees would be refunded and they have not been. They clearly know there are issues with EVRI and yet they continue to use them as couriers. EVRI are an absolute joke and I cannot understand why anyone still uses them.

Love warhammer but I order July 3rd and it still hasn’t shipped

Great customer service
Very helpful and kind

We purchased protective masks for our grandson as a gift.
They arrived even earlier than I expected, and were of great quality.
When we heard from our grandson, he told us that he loved them, and would be wearing them to the Warhammer games he takes part in at a local gaming store.
Thank you to the staff. You helped us to make him not only happy, but safer out in the world.
Dunedin FL USA

The staff went above and beyond to make sure I got my item. I had experienced some postal issues and repeated disappointments when my item didn't arrive, but the staff were excellent in taking care of my issue. 100% satisfied.

A complicated issue with the USPS made it look like my package was delivered. Product was quickly resent and received.

I had a question regarding my order outside of business hours and someone got back to me within an hour. The customer service is phenomenal and they always make sure questions are answered and products are received.

Excellent customer service. Had issue with my delivery address. Put by mistake my old address then new. Emailed customer service and very next day is been rectified by Laura.
Thank you so much for your help!

Best customer service ever. They were so kind to me when I made a mistake on my order and sorted it so fast. The emails I received were friendly and helpful. They really did me a solid and I could not be more grateful. Wonderful company.

This is my second review, I have never been let down with the quality of merch from this company. I have quite the collection of T-shirts now! My most recent purchase is however on another level. I highly recommend getting the Lucius the eternal T-shirt as it is an absolute beauty.

Such a unique store, I always enjoy selecting gifts for my husband
Customer service is impeccable; prompt, kind, reasonable cost. A great platform to purchase from and a great shopping experience
Thank you!

Issue with order was resolved very quickly indeed

Ordered incorrect size and it was no problem requesting a replacement!

On the bright side, I did get a refund for the product I never received, so my expectation was met (barely).
The shipping address was auto-populated incorrectly - an old address of mine - which I immediately submitted a support ticket to resolve. Several days later the ticket was reviewed but the order had already shipped. After another week or so the package was returned to sender, so I asked for a refund. After another couple weeks of back-and-forth (this all started April 16th, it's May 27th as I write this), I finally got a refund. Surprisingly, they even said they would send me the products free of charge! Unsurprisingly, however, the shipping address was never corrected.
So I got the refund I requested, and they tried to redeem themselves but failed. So my experience is...meh?

Great product, and great consumer service!

Listened to my issue (a shipping cost error) and quickly corrected it - highly recommended!