Able to book holiday easily with thanks to the very helpful Fred. He covered all our requirements without any fuss. As regular customers of Mercury we received the usual first class Mercury treatment.... Toon meer
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Just home from a wonderful tour of Northern India made possible by our incedible guide Amit Bhardwaj. He led us over 2000 miles very safely on planes,trains,coaches,tuk tuks & rickshaw with incredi... Toon meer
Bedrijf heeft geantwoord
Recently returned from grand tour of North India 15 days touring India We saw a lot and experienced so much. There was 31 of us on the tour The group guide, Amit Bhardwaj, was excellent and ma... Toon meer
Bedrijf heeft geantwoord
Where do I start? Just back from the North India tour. Amit and his team ensured safe and fun passage across several states with seamless organisation with 31 people using planes, trains,... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Mercury Holidays is one of the leading specialists for Package Holidays, Escorted Tours and River Cruises. Starting with getaways to Malta in 1980, we have grown from small beginnings to an organiser of award-winning holiday experiences. From a wide range of destinations in Europe including Malta, Cyprus and the Algarve to further afield in the Middle East, South-East Asia and the Caribbean; we pride ourselves on providing top quality holidays for all customers that are great value and create memories that last a lifetime.
Contactgegevens
St Johns House, Suffolk Way, TN131YL, Sevenoaks, Verenigd Koninkrijk
- 01732 755000
- info@mercuryholidays.com
- mercuryholidays.co.uk
4,8
Uitstekend
16K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 98% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
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Antwoord van Mercury Holidays
Dear J Sampson
Thank you for your feedback. We are pleased to hear you found our team helpful and appreciate you sharing your experience.
Yours sincerely
Megan
Staff very helpful arranging flight…
Staff very helpful arranging flight upgrade and additional night stays.
20 oktober 2026
Antwoord van Mercury Holidays
Dear customer
Thank you for your feedback. We are delighted our team could assist with your flight upgrade and additional nights, helping to tailor your holiday plans.
Yours sincerely
Megan
Booking online.
Fairly easy website but had to keep going back to check the sections filled in.
20 oktober 2026
Antwoord van Mercury Holidays
Dear customer EC
Thank you for your feedback. We are pleased to hear you found our website easy to use overall. We also appreciate your comments regarding having to revisit sections during the booking process, and your feedback will be shared with the relevant team as we continue to improve the online experience for our customers.
Yours sincerely
Megan
Excellent holiday in a great hotel
Excellent holiday in a great hotel. Very helpful holiday representative and hotel staff.
4 juni 2026
Antwoord van Mercury Holidays
Dear Lynn Williams
Thank you for your feedback. We are delighted you had an excellent holiday and that both our resort representative and the hotel staff helped make your stay so enjoyable.
Yours sincerely
Megan
Antwoord van Mercury Holidays
Dear Paul
Thank you for your feedback. We are delighted to hear that you found our website quick and easy to use and that the booking process was straightforward. We appreciate you choosing Mercury Holidays and hope you have a wonderful holiday with us.
Yours sincerely
Megan
Antwoord van Mercury Holidays
Dear Philip Clarkson
Thank you for your feedback. We are delighted to hear our staff were very helpful and we appreciate you taking the time to share your experience with Mercury Holidays.
Yours sincerely
Megan
We have been really pleased by the…
We have been really pleased by the Total Mercury Experience.in fact we have just booked our 3rd holiday.We are travelling to Kerala on the 12th of November.
9 oktober 2026
Antwoord van Mercury Holidays
Dear Maureen Lewis
Thank you for your feedback. We are pleased to hear you have enjoyed your Mercury Holidays experiences and are honoured that you have chosen to book a third holiday with us. We hope you have a wonderful time in Kerala.
Yours sincerely
Megan
I contacted the bookings team twice and…
I contacted the bookings team twice and on both occasions they were very helpful
20 oktober 2026
Antwoord van Mercury Holidays
Dear Glynis and Rachael
Thank you for your feedback. We are pleased to hear our bookings team was able to assist you and provide helpful service on both occasions.
Yours sincerely
Megan
Highly recommend
I have booked many holidays with Mercury and have never been disapointed. I have recommended this company to many friends.
20 oktober 2026
Antwoord van Mercury Holidays
Dear Lynne French
Thank you for your feedback. We are delighted to hear you have enjoyed many holidays with Mercury Holidays and appreciate your continued loyalty and recommendations to friends.
Yours sincerely
Megan
VERY DISAPPOINTED
Having been a loyal and very satisfied customer up until now, I find myself very disappointed "computer says no" approach when I find myself needing to amend the dates of my holiday due to illness (cancer). On the website the new holiday dates come with a £200 per person discount but Mercury can't or won't apply this discount to my new dates. They said the computer won't let them. This is for two people. I have pointed out that I could simply cancel the trip (claim back the lost deposit through travel insurance) and simply rebook as a new holiday. Maybe I should just cancel and book with someone else instead. They will then loose a £6,000 booking for the sake of a £400 discount that anyone else can have! DISAPPOINTING.
19 oktober 2026
Review zonder uitnodiging
Antwoord van Mercury Holidays
Dear W Hartley
Thank you for your feedback. We are sorry to hear of your circumstances.
I understand that when you contacted us, we agreed to waive our usual amendment fee as a gesture of goodwill. The TOUR200 promotion is available for new bookings only and would not normally apply to an amended booking. However, following a further review, we agreed to honour the discount as an exception.
We appreciate your comments and wish you all the best for your treatment and recovery.
Yours sincerely
Megan
Sam was helpful
Sam was helpful, and explained and checked all details thoroughly. My only disappointment was the wording that I had with the letter we received with our last brochure which offered money off by using codes, but was told that neither of these were relevant to our tour 😔
18 oktober 2026
Review zonder uitnodiging
Antwoord van Mercury Holidays
Dear Dawn
Thank you for your feedback. We are pleased to hear Sam was helpful and thorough when discussing your booking. We also appreciate your comments regarding the promotional codes and will ensure your feedback is shared with the relevant team.
Yours sincerely
Megan
Great company with good prices.
Easy to book online but if you prefer to book by phone, helpful and knowledgeable team members. Though it's best to ring early when they open.
Prices are very good. Used Mercury for all my long haul holidays for many years and every trip been fantastic.
12 oktober 2026
Antwoord van Mercury Holidays
Dear Sharon Mawson
Thank you for your feedback. We are delighted to hear you have enjoyed many successful long haul holidays with Mercury Holidays and found both our online booking system and team helpful and knowledgeable.
Yours sincerely
Megan
Everything was made very easy
Everything was made very easy. But that wasnt a surprise as I had been on holiday before with Mercury, and everything went like clockwork..
12 oktober 2026
Antwoord van Mercury Holidays
Dear Colin
Thank you for your feedback. We are pleased to hear your booking experience was straightforward and that your previous holidays with Mercury Holidays have gone smoothly.
Yours sincerely
Megan
Some issues with the search engine
Overall the search engine worked well but it seemed to make a habit of changing the parameters of the search.
Otherwise noo problems.
19 oktober 2026
Antwoord van Mercury Holidays
Dear Antony Huntley
Thank you for your feedback. We are pleased to hear the search engine worked well overall, and we appreciate your comments regarding the search parameters as this helps us identify areas for improvement.
Yours sincerely
Megan
Great choice of holidays
I found the Mercury holiday company very easy to book with and the prices are very reasonable. They have a great range of wonderful holidays to choose from.
19 oktober 2026
Antwoord van Mercury Holidays
Dear Aismith
Thank you for your feedback. We are delighted to hear you found Mercury Holidays easy to book with and that you were pleased with both our pricing and range of holiday options.
Yours sincerely
Megan
Brilliant customer service
19 oktober 2026
Antwoord van Mercury Holidays
Dear Carole Lewis
Thank you for your feedback. We are delighted to hear you received brilliant customer service and appreciate you taking the time to share your experience.
Yours sincerely
Megan
Was having difficulty trying to book…
Was having difficulty trying to book online! So phoned direct and was delt with in a nice and efficient manner and the booking done to our satisfaction.
19 oktober 2026
Antwoord van Mercury Holidays
Dear Joseph Tickle
Thank you for your feedback. We are pleased to hear our team was able to assist you efficiently over the phone and complete your booking to your satisfaction.
Yours sincerely
Megan
good pricing, along with good customer service
A comprehensive package, along with competitive pricing drew me to enquire about this particular experience. All queries prior to booking were answered to my satisfaction, with the booking process over the phone being straight forward. The documentation came through quickly, which included a comprehensive guide that had useful details for the travel requirements for each of the countries being visited, along with the appropriate links for visas
12 oktober 2026
Antwoord van Mercury Holidays
Dear Andy Sharp
Thank you for your feedback. We are delighted to hear you found our package competitive and comprehensive, and that the booking process and travel documentation met your expectations.
Yours sincerely
Megan
not as bad as jet2 but still needs improvement
tried booking on-line.error 500 came up. had to phone.despite having seen the same price for holiday the previous 2days and 5minutes previous to phone call as£2578 was informed live price was now £2671.irritating but because of cancellation of holiday with another company which turned out to be 10times more irritating settled for it.had to go on line to change my wife's title as phone assistant mistakenly put her as Mr.tried and left as please respond by e-mail no reply so once again had to phone to resolve issue. things should be easier
15 oktober 2026
Antwoord van Mercury Holidays
Dear Adrian Wicks
Thank you for your feedback. We are sorry to hear that your booking experience was more complicated than it should have been. We appreciate how frustrating it must have been to encounter an online error, then find that the holiday price had increased when you called to book. We also apologise for the incorrect title being entered for your wife and for the inconvenience caused when your email request was not responded to, resulting in the need for another phone call. We understand that these issues created unnecessary frustration, and we agree that arranging a holiday should be a much smoother process. Your comments have been shared with the relevant teams for review, and we appreciate you taking the time to bring these matters to our attention.
Yours sincerely
Megan
Antwoord van Mercury Holidays
Dear Mr Barrowclough
Thank you for your feedback. We are pleased to hear you found your booking experience straightforward and appreciated the value of our holiday package.
Yours sincerely
Megan
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