Mercury Insurance Reviews 

I forgot why I loved this company in the past - years ago I had Mercury Insurance but then sold car. When I was ready for ownership again I got sucked up into Triple A because I was a member…, but I hated their access to customer service for any and everything- so now I have come back home to Mercury again

The process online was very easy, they give good discounts for clean driving records, and it was easy to get everything set up after getting a quote

Cassidy was great! She got us a great rate.

Excellent customer service!

Too many issues to count. I sent a payment through my online banking, then got a letter saying they were returning the check with no explanation, even though the bank had already taken the funds. I paid again using Mercury’s online payment from my bank, but they’re still charging me for a vehicle that was totaled three weeks before the date—so I’m paying for two cars instead of one. I tried to add an umbrella policy, but the letter went to my junk mail. They supposedly called my wife, but had the wrong number and left a message with someone else. When I checked the policy online, I found they have my wife listed as three years older than she actually is.
They reimbursed me based on two of three cars that were a base model not my. Model the base model sold for about $11000 less new. The other car they based it on was same model but with about 21000 miles. I emailed my claims adjuster a few time with facts. He completely ignored them and would not change reimbursement. I finally just gave up.

Mercury has some serious problems. There are some nice people who try is help. I think they finally took the totaled car yesterday after over three weeks and the same day of the end of the policy. I think they corrected my wife's age, I think they corrected her phone number. Also they have been charging me for 15000 miles a year on both vehicles. We only drive less than 5000 miles as we are long retired.

I really don't know why I stay with them.

Although, one of the lower cost Insurance, I can't get my head wrapped around their reasoning to increase the premium every time I renew. I have been claim free for at least 40 years, my car sits mostly in the driveway (less than 3000 mi per year) , yet I see on average a $50 increase every 6 month.
Am I getting punished for someone else's claim?

Good service

The customer service representative was very cordial and knowledgeable.

The agents were proactive, helpful, informative

VVVVVVVVVVVVVV

Talked with real people got to ask questions and when I pointed out a discrepancy it was changed immediately

Helpful customer service

Affordability was a major reason I chose this insurance. The person who helped me switch from AAA was personable, helpful, and made the process simple. They guided me through everything, and the pricing was much better than AAA.

I can only comment on the cost of my insurance and the service provided by the Mercury representative.
I was surprised by the cost of insurance compared to many others. The sales person was kind and very understanding of my need.

Absolutely awesome from start to finish. I felt heard and taken care of. I. The end I saved a ton of money and felt like this is the next company I'll be referring to anybody that asks.

Seamless transition from a “pay by mile” company. Glad to be back among the normal folks.

Best price around!! I’ve had a hard time getting a good rate as I live in So Cal, they beat State Farm!! Yeah! Thanks guys

Very helpful, Affordable and friendly.

Aside from the temporary issues Mercury was having with their ERP system, the experience was excellent.

It was very easy to customize and purchase my quote online. I was unable to add an intrested third-party because their address is a PO box.