Mercury Insurance Reviews 

My agent was very informative and helpful with setting up the insurance. Also provided me on great tips to conserve on my bill when I asked.

i don't know why it took 6+ weeks to get renters insurance for a one bedroom, with just me and my wife. it was an insanely difficult process, and mercury seemed to be the culprit. the price also increased 30% because it took so long to complete the process.

The insurance salesman was very knowledgeable. He explained things well and helped me compare coverages.

I wish I could give Mercury zero stars. My experience handling a claim with them was unbelievably frustrating from beginning to end.

After an accident on August 3, I immediately reported that the car needed to be moved urgently because it had damaged a gas line and PG&E could not complete repairs until it was removed. Despite explaining the emergency, I ultimately had to coordinate and escalate the towing situation myself.

Communication after that was somehow worse. I repeatedly asked Mercury whether my vehicle was going to be repaired or totaled because I did NOT have rental coverage and was paying for a rental entirely out of pocket. Instead of giving me an answer, Mercury authorized repairs, the body shop gave me an August 31 completion date, and I continued receiving updates for more than two weeks saying repairs were underway. On the MORNING of August 26, the shop told me my car was “nearing completion.” That afternoon, Mercury suddenly called and told me the vehicle was a total loss.

By that point, I had spent more than $3,200 on rental cars while reasonably believing I was simply waiting for my repaired vehicle to be returned. Had Mercury communicated properly, I could have put that money toward replacing the car weeks earlier.

The problems continued even after the total-loss decision. I had to chase people down regarding reimbursement for my daughter’s car seat, figure out which department was responsible for different pieces of the claim, and I even had to catch and report that Mercury put the WRONG VIN on my DMV transfer paperwork.

Eventually, after I formally complained and escalated the situation, I finally started getting help with some of these issues. But a customer should not have to send formal complaints, cite their rights, repeatedly follow up, and escalate to supervisors just to get an insurance company to properly manage a claim.

The accident itself was stressful enough. Mercury’s disorganization, lack of communication, and repeated mistakes made the entire experience dramatically worse. I would absolutely not recommend them.

Easy to complete online clear options without difficulty

Quick and easy.

VERY NICE AND HELPFUL

I answered all of your questions and now you want me to download an app and take a bunch of pictures after I paid you my money for the year? Ridiculous!!!

Very helpful to me
Thanks a lot.

Veronica Arias is great. She is super helpful and responsive. Great communication and very professional.

Fast and comprehensive answers, smooth handling. Competitive pricing. A+

We are new customers so can only speak to the sign up process but I appreciated the straightforward communication from their agents who made the sign up process easy and convenient.

I appreciate the individual who assisted me in understanding my coverage; she was patient and understanding.

Very informative. Very helpful

I drive stuff that is not particularly valuable. My daily driver is an old 1973 C20, bluebook is about two grand, State Farm wanted 1500 a year to insure it. You guys offered full coverage for a quarter what they were asking and signing up took fifteen minutes.

Everything about this was perfect as far as I am concerned.

AIS Sale Representative,Veronica is extremely courteous and professional. She is very helpful assisting me to purchase good and appropriate coverages for my vehicles. Thank you,kindly.

Great customer service. Alfred was very efficient.