Mercury Insurance Reviews 

Competitive pricing and great customer service.

Martin was helpful in answering all my questions I had about home and auto insurance. He explained coverage options clearly, compared deductibles, and outlined potential discounts. I left the call feeling confident about selecting a policy that fits our needs and budget. He has a great personality and outlook, which is very rare nowadays. his patience and responsiveness made the process smooth, and I appreciated that he followed up promptly with the coverage information. I feel reassured knowing I can rely on his guidance as we finalize the details and secure the most suitable options for my family.

Quick responses and great competitive pricing.

The process was smooth and I did not feel pressured like every other insurance company I talked to.

I did it online. Very user friendly.

I have tried to contact you to get a copy of my contract without any success. Your system doesn't match my email and my birth-day. I guess I need to wait until it's time to renew my insurance for someone on your team to contact me.

Good price, process and customer service. I was with Geico for years without a claim and they doubled my rate. Mercury is a good company and helped us continue our coverage without issue.

I had a great experience working with Malama Lemafa when buying my insurance policy online. They were responsive, patient, and explained everything clearly throughout the process. The online purchase was smooth and straightforward thanks to their guidance. Highly recommend!

They were able to handle everything in about twenty minutes based on the online quote I had been given the night before. First class service at a great price!

Getting a quote online was simple and accurate; in addition, it was very simple to speak to a live person who answered all of my questions.

Quick service

Agent was pleasant and extremely informing. Still waiting for my insurance cards though.

Mercury prompt action in providing quote,
No hold up for any information and promptly issuing the papers after payment.
All interaction was done via phone and e-mail in very short time.

Shane was incredibly kind and informative! He made me feel comfortable and I felt great after the call, like a sense of relief knowing I made this decision to keep myself and my family safe by choosing this company. He was patient and answered all my questions honestly and with care. Give that man a raise! He deserves it.

Had the best agent, listened did not push anything we did not need. Sharon totally exceeded my expectations. Got a great quote. Super happy.

Renters damaged and thrashed my property. Filed a claim was told by claims adjuster that it would be to far for her to drive and do the inspection. Was told by her to do the inspection my self, take photos, forward the photos to her and proceed with the repair and cleanup. Approx. three weeks into the cleanup and repair process was told that photos does not show and tell everything and that she would be sending a independent claims adjuster. A week later i was told my claim was denied because of normal wear and tear. Mind you that she refused to do her own job that she was paid to do, never made an appearance and then had the nerve to tell me it was normal wear and tear. I diligently paid insurance every year, did her job, was not compensated for my loss so that she could drink a cup of coffee in her air conditioned office and keep her job at my expense. I do not expect a complete remodeling of my home but expect to be compensated for the clean up and damages. If could i would give a negative star rating and fire the DEI hire claims adjuster.

offered great price compared to other insurance companies