⭐⭐⭐⭐⭐ Outstanding customer service from Mettle. After receiving a new iPhone, I found myself locked out of my Mettle account. I spent several days trying to regain access on my own and excha... Toon meer
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Lees wat reviewers zeggen
These guys at mettle are absolutely fantastic, I got scammed by a caller & I couldn’t sleep or eat with worry… mettle managed to reimburse the full amount & kept me up to date with it all!! Truly the... Toon meer
I’ve been a Mettle customer for 2 years. Excellent account and so easy to use. I had some fraudulent transactions this morning - naturally a very worrying thing to happen - Mettle live chat resolved... Toon meer
I was recommended Mettle by a business friend & I’ve been thoroughly pleased with all of my interactions so far. The set up process went smoothly & now I’m using the app it just makes business banking... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Mettle
Geschreven door het bedrijf
Mettle is the free business bank account by NatWest that helps small businesses get paid faster and better manage their finances. It’s built for small businesses, startups, limited companies and sole traders.
Customers can apply for an account in minutes, create and send customised invoices and connect to accounting software to help keep track of their books. The account comes with a UK account number and sort code and an in-app chat feature so that customers can speak to real people when they need help.
Contactgegevens
Verenigd Koninkrijk
- support@mettle.co.uk
- mettle.co.uk
4,6
Uitstekend
6K reviews
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Mettle is the best for sole traders and…
Mettle is the best for sole traders and the app is idiot proof. I would be lost without it.
7 mei 2026
Antwoord van Mettle
Thank you for the positive review. We're glad to hear you're having a positive experience with your Mettle account so far.
Customer feedback is incredibly important to our team, so feel free to message us anytime at support@mettle.co.uk or via the app.
Let’s me do useful things
The app is clear and lets me do useful things and also reminds me to do the boring but important things and not to fall behind. I feel satisfied and clear about my finances now.
6 mei 2026
Antwoord van Mettle
We really appreciate you taking the time to leave this review. It's fantastic to know you're having a great experience with Mettle!
We're always looking to improve, so feel free to drop us a message at support@mettle.co.uk or via the in-app chat.
Avoid at all costs!!!!
Avoid at all cost! Diabolical customer service! I’ve been asking to close an account I don’t need and they seem to want to do everything they can to be obstructive to not close it. Highly not recommended. Bank with a proper bank and avoid the hassle that Mettle seems to want to thrive on.
6 mei 2026
Review zonder uitnodiging
Antwoord van Mettle
Hi Warren,
Thank you for taking the time to share your experience with us. We are truly sorry for the inconvenience this has caused you.
We have a strict security policy to protect our users. For your safety, we cannot disclose account details or close an account without verifying your identity first.
To help us move forward we have sent you an email regarding this matter. Can you please respond to that message so we can verify your details and resolve this issue for you as quickly as possible?
We appreciate your patience and look forward to getting this sorted out for you.
Thanks,
Mettle
Great app and bank
Great app. All in one place. Very easy to use. I love the category and receipt features. Helps me to get so much more organised. Thanks
6 mei 2026
Antwoord van Mettle
We appreciate you sharing this review. It's awesome to know that you're getting so much value out of our category and receipt features!
We're always building new features, so let us know at support@mettle.co.uk if there's anything else you'd like to see.
Antwoord van Mettle
Thank you for taking the time to share your feedback. It's great to hear that Mettle is working well for you right now.
We value your input, so please reach out via in-app chat or at support@mettle.co.uk if you ever have more to share.
Easy to use
Easy to use, great for small business. Would be good if transactions could be categorised in groups.
5 mei 2026
Antwoord van Mettle
Thanks for sharing your feedback with us Ruth. We're pleased that Mettle is meeting your needs and we appreciate your thoughts on categorising transactions in groups, we'll make sure that this is passed on to the right team.
We're always looking to learn from our customers, so please don't hesitate to reach out through in-app chat or at support@mettle.co.uk with any future feedback.
Easy to use app and great customer…
Easy to use app and great customer support. Have recommended to many people.
5 mei 2026
Antwoord van Mettle
Hi Thomas, we appreciate you leaving a review and sharing your experience with us. Hearing how you use your Mettle account helps us keep improving the app.
If you have any further feedback or ideas, please drop us a line at support@mettle.co.uk or through the in-app chat.
Antwoord van Mettle
Thank you for taking the time to share your feedback. It's great to hear that Mettle is working well for you right now.
Please don't hesitate to message us in-app or at support@mettle.co.uk if you ever have any feedback to share.
Antwoord van Mettle
Hi Azizhon, thank you for providing your feedback.
We are pleased to see you're happy with Mettle and the services we provide.
Should you need any future support, feel free to reach out via your in-app chat.
This bank account works really well
This bank account works really well. It's does everything I require as a small business very quickly.
3 mei 2026
Antwoord van Mettle
Hi Steve, thank you for taking the time to provide this feedback.
We're proud to see you are happy with Mettle and the services we provide!
Should you need any future support, feel free to reach out to us via your in-app chat.
easy to use love it
easy to use love it , just wish i could do international payments as a small business I do buy machinery abroad because it’s cheap cheaper
2 mei 2026
Antwoord van Mettle
Hi there, thank you for taking the time to provide your feedback.
We're proud to see you are happy with Mettle and our services. Although international payments isn't something we support at the moment, this is something we hope to support in the future.
If you need any further support, feel free to reach out to us via your in-app chat.
A good phone app and good customer…
A good phone app and good customer services they are there when I have needed them
I struggle with the statement side and even though I have been using while it’s still a little complicated for me
2 mei 2026
Antwoord van Mettle
Hi Robert, thank you for taking the time to provide your feedback.
We are pleased to see you're happy with Mettle and our services.
We're committed to making your statements process complication free for you, if you would like to discuss this further then please reach out to our support team via your in-app chat.
Constantly blocking payment instructions
Useful for the free FreeAgent integration but otherwise an infuriating bank to deal with as they frequently block outbound payments and debit card payments to legitimate businesses and for legitimate purposes.
If you need to make payments that are time sensitive, avoid - unless you like sitting on hold waiting to beg the bank for permission to use your own money. I don't have anywhere near as much friction with Virgin Money's business accounts.
1 mei 2026
Review zonder uitnodiging
Antwoord van Mettle
Hi Gareth, thank you for taking the time to provide this feedback.
We're sorry to hear about your experience with our services.
If you would like to discuss your experience further, please reach out to in-app chat service or you can email us on support@mettle.co.uk.
Mettle are the best banking services…
Mettle are the best banking services 100% better than other financial companies 5*
30 april 2026
Review zonder uitnodiging
Antwoord van Mettle
Hi Kathryn, thank you for taking the time to provide this feedback.
We are proud to see how happy you are with Mettle and our services.
If you need any future support, feel free to reach out via your Mettle in-app chat.
Absolutely shocking-avoid at all costs
I was initially told my application would be processed within 20 days, so I waited patiently and planned my business accordingly. Once those 20 days passed, I contacted them only to be told there is now no timeframe whatsoever because they are “handling many applications”.
That is beyond unacceptable. If you do not have the staff or systems to process applications, you should stop taking them, not mislead customers and leave them hanging indefinitely. This is not a delay — it’s complete incompetence and a total lack of respect for customers’ time and livelihoods.
Do they seriously expect business owners to put their operations on hold indefinitely while they make excuses? The communication is vague, contradictory, and utterly unprofessional. There is zero accountability and zero transparency.
I have withdrawn my application today. This experience has been one of the worst examples of customer service I’ve encountered.
An absolute disaster of an organisation. Stay well clear of this bank if you value your time or your business.
30 april 2026
Review zonder uitnodiging
Antwoord van Mettle
Hi Jayandhan, thank you for taking the time to provide this review and were sorry to hear your experience applying with Mettle has not met your expectations.
We are currently dealing with a high customer demand for applications and want to ensure we are providing a fair and accurate response to each application we review.
If you would like to discuss this further with us, please feel free to message us via our in-app chat or email us on support@mettle.co.uk.
Easy to use and help me get on running…
Easy to use and help me get on running my business
29 april 2026
Antwoord van Mettle
Thank you for the positive review. We're glad to hear you're having a positive experience with your Mettle account so far. Customer feedback is incredibly important to our team, so feel free to message us anytime at support@mettle.co.uk or via the app.
They market to say that you can open an…
They market to say that you can open an account with two owners but then later during application process they declined opening of account because of they deem my partner who is co owner of properly we own together as not a ‘owner’ Don’t waste your time with this so called bank
27 april 2026
Review zonder uitnodiging
Antwoord van Mettle
Hi Riyaz, I can see that you have contacted us via the in app chat.
I am sorry that you are unhappy with the outcome of your application. Please see our eligibility criteria for more information here https://www.mettle.co.uk/eligibility/.
If you would like to discuss this further, please contact us via the in-app chat.
Antwoord van Mettle
Thank you for taking the time to share your feedback. It's great to hear that Mettle is working well for you right now. We value your input, so please reach out via in-app chat or at support@mettle.co.uk if you ever have more to share.
Unexplained Rejection from Mettle
I applied for a business account with Mettle and received a generic refusal stating they were “unable to support your business” after “careful consideration,” with no actual explanation.
They explicitly say the decision isn’t based on credit score, yet also say they can’t comment further. That leaves you with a blanket rejection and zero transparency about what failed or how to address it.
What makes this worse is that Mettle operates under NatWest a bank I already use personally. If I’m not considered suitable for a business account within the same group, then I see no reason to continue as a personal customer either.
I’ll be closing my personal account with NatWest and moving to a bank that actually wants my business.
27 april 2026
Review zonder uitnodiging
Should be able to pay a standing order…
Should be able to pay a standing order to the same payee each month if due 2 different amount.
Should be able to access by more than 1 person.
25 april 2026
Antwoord van Mettle
Hi Debbie, thanks so much for taking the time to leave this review.
I have raised this as feedback for you going forward. If you have any further feedback or ideas, please drop us a line at support@mettle.co.uk or through the in-app chat.
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