Ordered a lovely mirror, but after placing the order I realised the mirror was not wall hanging. I contacted MFI through the website and received a call within 2 hours from Stephen Rodger’s, who was a... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
The MFI team got in contact with me very quickly after filing my issue. I spoke with Victoria Mansfield and she was super helpful. The customer service was excellent, with my issue being amended and s... Toon meer
Bedrijf heeft geantwoord
Erin Barlow was fantastic. Not only did she handle my call with support and guidance. She was able to make some amendments to better suit my needs and all done in a very speedy manner. Great experienc... Toon meer
Bedrijf heeft geantwoord
MFI OFFER AN EXCELLENT SERVICE AND QUALITY ITEMS,IT IS THEIR COURIER FEDEX,THIS IS THE SECOND TIME WE HAVE MISSED THE DELIVERY AS WE ARE IN WORK.EVERY OTHER COURIER WILL LEAVE IN A SAFE PLACE AND ITS... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
You’re invited to join us! Create the perfect home with MFI.
Contactgegevens
1 Sustainability Way, Farington Moss, Leyland, PR26 6TB, Verenigd Koninkrijk
- info@mfi.co.uk
- mfi.co.uk
4,7
Uitstekend
761 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Antwoord van MFI
Thank you so much for your recent TrustPilot review!
We are really happy to see that you're impressed by your experience with MFI and the items you have purchased!
Thank you so much for sharing your thoughts!
We hope to see you shopping with us again soon.
Erin @ MFI.
Antwoord van MFI
Thank you so much for your recent TrustPilot review!
We are really happy to see that you're impressed by your experience with MFI and the items you have purchased!
Thank you so much for sharing your thoughts!
We hope to see you shopping with us again soon.
Erin @ MFI.
I had a faulty zip on my cushion
I had a faulty zip on my cushion, and emailed the company to inform them of this. Victoria Mansfield answered my query and offered me a replacement. She also tried to call me but I was unable to take the call. She had excellent customer care. Thank you.
4 mei 2026
Review zonder uitnodiging
Antwoord van MFI
Thank you so much for your recent TrustPilot review!
We are really happy to see that you're impressed by your experience with MFI and the service from Victoria!
Thank you so much for sharing your thoughts!
We hope to see you shopping with us again soon.
Erin @ MFI.
Antwoord van MFI
Thank you so much for your recent TrustPilot review!
We are really happy to see that you're impressed by your experience with MFI and our service!
Thank you so much for sharing your thoughts!
We hope to see you shopping with us again soon.
Erin @ MFI.
Antwoord van MFI
Thank you so much for your recent TrustPilot review!
We are really happy to see that you're impressed by your experience with MFI and both of your orders!
Thank you so much for sharing your thoughts!
We hope to see you shopping with us again soon.
Erin @ MFI.
Victoria Mansfield rang me to say the…
Victoria Mansfield rang me to say the Bistro set I had ordered was now unavailable, I was very disappointed as I had chosen one I really liked as it was very colourful, however Victoria offered me a similar Bistro set at the same price and I am happy to have accepted this replacement. Thank you so much Victoria for your pleasant and polite call and for sorting everything out for me. Susan Thomas.
4 mei 2026
Review zonder uitnodiging
Antwoord van MFI
Thank you so much for your recent TrustPilot review!
We are really happy to see that you're impressed by your experience with MFI and the service from Victoria!
Thank you so much for sharing your thoughts!
We hope to see you shopping with us again soon.
Erin @ MFI.
Antwoord van MFI
Thank you so much for your recent TrustPilot review!
We are really happy to see that you're impressed by your experience with MFI.
Thank you so much for sharing your thoughts!
We hope to see you shopping with us again soon.
Erin @ MFI.
Antwoord van MFI
Thank you so much for your recent TrustPilot review!
We are really happy to see that you're impressed by your experience with MFI and the service from Victoria!
Thank you so much for sharing your thoughts!
We hope to see you shopping with us again soon.
Erin @ MFI.
Nice and easy transaction
Nice and easy transaction, the fitted sheet came very quickly. Top quality, i am very pleased with my purchase.
30 april 2026
Antwoord van MFI
Thank you so much for your recent TrustPilot review!
We are really happy to see that you're impressed by your experience with MFI and the items you have purchased!
Thank you so much for sharing your thoughts!
We hope to see you shopping with us again soon.
Erin @ MFI.
Victoria Mansfield called me today to…
Victoria Mansfield called me today to help with a change of delivery address as I had moved house & accidentally used my old address.
She went above and beyond to resolve the issue and had a friendly reassuring manner.
Thank you Victoria you are a star ⭐
4 mei 2026
Review zonder uitnodiging
Antwoord van MFI
Thank you so much for your recent TrustPilot review!
We are really happy to see that you're impressed by your experience with MFI and the service given by Victoria!
Thank you so much for sharing your thoughts!
We hope to see you shopping with us again soon.
Erin @ MFI.
What a great website
What a great website! I bought some beautiful cushions at a very good price. So luxurious I’ll be back for more.
2 mei 2026
Antwoord van MFI
Thank you so much for your recent TrustPilot review!
We are really happy to see that you're impressed by your experience with MFI and the items you have purchased!
Thank you so much for sharing your thoughts!
We hope to see you shopping with us again soon.
Erin @ MFI.
Antwoord van MFI
Thank you for your recent TrustPilot review.
I am sorry to see the issues you've encountered with the ordering process.
I have sent through an email to provide an order update.
Erin @ MFI.
Not received order
Placed an order, not given an estimated delivery date. No updates, no order and no way of contacting you. Really poor and frustrating. Update had email told stock isn’t in the warehouse given a date of 11th May asked to cancel order as way too late and been ghosted?
3 mei 2026
Review zonder uitnodiging
Antwoord van MFI
Thank you for your TrustPilot review.
I am really sorry to see the issues you're experiencing with your order.
I have sent you an email with a further update.
Erin @ MFI.
Antwoord van MFI
Thank you so much for your recent TrustPilot review!
We are really happy to see that you're impressed by your experience with MFI.
Thank you so much for sharing your thoughts!
We hope to see you shopping with us again soon.
Erin @ MFI.
Good choice and availability
My order was dispatched and arrived very quickly. The website showed the availability and dispatch/arrival window for each variation of the item, which enabled me to make a choice that suited me.
30 april 2026
Antwoord van MFI
Thank you so much for your recent TrustPilot review!
We are really happy to see that you're impressed by your experience with MFI.
Thank you so much for sharing your thoughts!
We hope to see you shopping with us again soon.
Erin @ MFI.
Antwoord van MFI
Thank you so much for your recent TrustPilot review!
We are really happy to see that you're impressed by your experience with MFI.
Thank you so much for sharing your thoughts!
We hope to see you shopping with us again soon.
Erin @ MFI.
Antwoord van MFI
Thank you so much for your recent TrustPilot review!
We are really happy to see that you're impressed by your experience with MFI.
Thank you so much for sharing your thoughts!
We hope to see you shopping with us again soon.
Erin @ MFI.
Easy to order and good range of products
2 mei 2026
Antwoord van MFI
Thank you so much for your recent TrustPilot review!
We are really happy to see that you're impressed by your experience with MFI and the items you have purchased!
Thank you so much for sharing your thoughts!
We hope to see you shopping with us again soon.
Erin @ MFI.
Amalfi Garden Set - poor quality and failed
Ordered a garden furniture set (Amalfi) really poor quality/construction, marked, dirty and pieces cracked. You can't lean back on it without it cracking the connections - didn't even get chance to get the plastic off the cushions (they look good quality though) You cannot directly get in touch with MFI, hopefully we can get in touch or will have to pursue via the payment method - really disappointed.
2 mei 2026
Review zonder uitnodiging
Antwoord van MFI
Hello Paul,
Thank you for your recent TrustPilot review.
I am sorry to see the issues you've encountered with your order.
From what I can see, my colleague, Victoria has been in touch with you throughout the week to resolve this issue.
Thank you so much for sharing your thoughts.
Erin @ MFI.
The MFI customer support staff member called Victoria Mansfield
MFI customer support staff member Victoria Mansfield was very kind and caring when she rang me after I messaged the company regarding an order they couldn’t fulfill due to being out of stock. She sorted out my issue exactly as I had hoped. She was completely professional understanding and also sent kind wishes to me in her lovely follow up email. These things matter and make a difference. She is a real asset and credit to the MFI company and if MFI are ever looking for someone to train customer service staff in how to deal effectively correctly and professionally with customers she would be an excellent candidate for that type of job . I can’t praise her enough.
1 mei 2026
Review zonder uitnodiging
Antwoord van MFI
Thank you so much for your recent TrustPilot review!
We are really happy to see that you're impressed by your experience with MFI and the service given by Victoria!
Thank you so much for sharing your thoughts!
We hope to see you shopping with us again soon.
Erin @ MFI.
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