Miles & Barr Reviews 

As a first time buyer, I cannot fault Miles & Barr one bit. From point of viewing, all the way through to exchange I have felt supported, listened to, understood and well taken care of! For context, I have had a very difficult sale, that’s been going on for over 14 weeks that has caused blood/sweat/tears and sleepless nights! I was assigned Debbie Thwaites to my case and I have to say without her - I wouldn’t have got through it! Not only did she provide professional guidance & advice, she was emotionally supportive which was above all, the most important part to me. She listened when I needed to rant, she bigged me up when I needed a boost, she laughed when I needed cheering up, and was a shoulder to cry on! Debbie needs true recognition for her dedication to the role. Alongside this, I also had James Cussen step into the case and I couldn’t fault him either, he was extremely helpful, offering some really helpful guidance where suitable, very communicative, supportive, understanding and overall great. Honestly, without these 2 people I would’ve given up months ago. In addition to this, whenever I rung the Ashford office, I always had friendly voices answer the phone, which really helped & made a difference!! Miles & Barr really do care. I stand by that and will definitely coming back if I need to sell in the future!

Felt like they had my interests at heart and worked hard to get the best result for me and my family. Everyone was professional and friendly

The team at Miles and Barr where so helpful and professional with our recent sale. Always at hand to answer questions and support. Both Sam and Emily always kept us informed as to progress of the sale, being very supportive and informative.

The stars are for the personal contact, initial office personnel, keeping us informed especially Rebecca. The lost star is for the confusion at the end of the process. We were to the wire with our seller’s agent constantly giving us updates. When I rang Miles and Barr we were told the money was with the solicitor, we then rang the solicitor to be told no, it was 4: 45pm before we got the keys. Very stressful. Hiccups along the way not of your making.

The sales team were very helpful and friendly and during the sale period Denise the Miles and Barr liaison person kept us up to date with the progress, ie for the solicitors, surveys etc.

Miles and Barr were great in finding us a buyer so soon after we put our flat on the market, even after we had previous buyers fall through and the disappointment that comes with that.

The process was great overall and the employees were always on hand to help.

Louise Daly was particularly helpful managing the sale process for us once a buyer had been confirmed. She was always available to call and discuss every update along the way which is invaluable in the situation of buying and selling a property.

Her knowledge, professionalism and overall approach was very much appreciated.

I keep being contacted in relation to a property I have not been on the tenancy agreement for since Nov 2023. Despite being told it was an error on previous occasions and records would be updated...the last communications (after I responded to an email) advised I was still on said tenancy and it would be looked into. I forwarded proof of my release from the tenany and have been advised ''we'll look to get you removed'' this has been over a week and communications have been lacking and I am completely in limbo with what's going on. This is also a blatant GDPR breach.

Since leaving this review, the matter has now been rectified promptly following a formal complaint. I would particularly like to thank Jeanette, who could not have been more helpful, understanding, and professional once the complaint was received. I very much appreciate the speed with which the issue was ultimately resolved. However, I did experience over a week of unnecessary stress and uncertainty beforehand due to poor communication and unclear information being provided throughout the process.

Emily at miles and Barr has been excellent she has kept us updated every step of the way and been supportive and empathetic to the stressful and long process of buying and selling a home. She is very knowledgable and has brilliant customer service skills. 5 star!

Louise and the whole team made the experience of a first time buyer as hassle free as possible, any and all questions were answered in a timely and professional way and each step explained and and I was fully informed at all stages

Miles and Barr (Deal) made my selling and buying a stress free experience. Everything went smoothly from start to finish with the invaluable help of Emily Strickler. From the day she introduced herself to the day of completion, Emily kept me informed of everything that was going on with regular phone calls. She answered any questions that I didn't understand. Thank you, also, to Luke that showed me around other properties and accompanied me to my final house on a couple of occasions.
Thankyou Miles and Barr. Highly recommended.

The after sales service with Louise has been brilliant.
Excellent communication by email and phone. Very quick to respond to any emails we sent her which helped lower the stress levels!
She has helped follow up outstanding queries and kept the process moving smoothly for all parties.

Thank you for your helpful assistance in the successful purchase of our property.
All dealings were dealt with in a courteous and professional manner .
As a result the whole process progressed smoothly.
We would not hesitate to use your services again.
Many thanks.

They made the whole process from viewing to completion seamless and we were carried along each step of the process.
Louise was very approachable and quick with responding to enquiries.

Great service. Kept us informed all along. Always there to answer questions. Made the sale of house very smooth and staff were very helpful at the Margate branch.

Emily was extremely pro-active in her communication and we felt fully informed during the whole process.

Miles and Barr have been great for me as a f1st time buy. All staff throughout the process have been there and very helpful I had Becky helping me through the process after buying And she has been great checking in with regular emails. Making sure everything was running smoothly

Working with Miles and Barr has been a pleasure, right from the start. We met Scott who was clear and upfront about everything. The team supported veiwings throught and always kept us informed. Debbie Thwaites continued the excellent support in a professional manner and keeping us informed throughout. Without Debbie driving through essential communication with the buyers solicitors and our own. Without this communication to all parties, being key to keeping things on track, we would have been lost. Thank you to the team and especially Debbie.

Louise Daly has been amazing with supporting me along the selling process. I would recommend Miles and Barr to other people as a result of the support I have received form Louise.

Outstanding estate agent excellent customer service and care the members of staff give regular updates of the sale and assist you when required. So on my experience I highly recommend this company

Unsure. Starting off the selling process but costs seem excessive. A marketing fee of £299 and checks for another £60 seems excessive. Is this normal? Debating changing